Reception

Reviews of Hotel Grande Rio

1 out of 5
Hotel Grande Rio
Rua do Bonjardim, 977, Rua de Santa Helena, 31, Porto

Reviews

8.2

Very good

Rating 10 - Excellent. 90 out of 308 reviews" "
Rating 8 - Good. 149 out of 308 reviews" "
Rating 6 - Okay. 57 out of 308 reviews" "
Rating 4 - Poor. 12 out of 308 reviews" "
Rating 2 - Terrible. 0 out of 308 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Weiqi

Stayed 3 nights in Dec 2023

8/10 Good

Benjamin, San Jose

Travelled with partner
Liked: Amenities
It was great except that some of the fixtures in the bathroom were a little loose and needed attention.
Stayed 1 night in Sep 2023

10/10 Excellent

Jne

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent beach with lots of options. Very family orientated.
Stayed 2 nights in Aug 2023

6/10 Okay

Brendan

Liked: Cleanliness
Stayed 4 nights in Jul 2023

6/10 Okay

june

Stayed 1 night in Jun 2023

6/10 Okay

Jeb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was definitely clean and the attached bathroom as well. The gentleman who helped us was also very nice. But. But it was definitely in a very depressed area that was quite a walk from the main part of town. And the immediate area was odd, many homes and storefronts boarded up, abandoned, etc. maybe it’s coming back? Not sure, but it’s not there yet. The room is very noisy - close neighbors and thin walls, yes, but mostly it’s the pigeons, seagulls and street noise. And we were on the 3rd floor. I think the advertising on this property is misleading. It’s not a bad place, and maybe for the price, that’s what you get, but I would have liked a bit more honest info prior to booking. Maybe this can be that for you.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great time here even though just staying for 1 night. All of the staff were friendly and helpful. The room was spacious, modern and very clean. The only downside I would say is that our booking said King size bed, but we received a double. Highly recommend a visit.
Stayed 1 night in May 2023

10/10 Excellent

Jose Iuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic
Excellent
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
The Hotel is only a few hundred meters from the Marques Metro station. The hotel has well appointed rooms with cable TV and am en suite.The staff are friendly and helpful and can provide suggestions on what to do andcwhere to go overall great value for money.
Stayed 1 night in Jun 2022
Response from Leandro Jesus on Jul 8, 2022
Thank you

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Leandro Jesus on Jun 22, 2022
Obrigado

4/10 Poor

carlos, san diego

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very basic hotel. Rooms are small, pillows were a joke, could not even get ice, it is more like a hostel then a hotel, my opinion.
Stayed 6 nights in Apr 2022
Response from Leandro Jesus on May 13, 2022
Thank you

8/10 Good

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, ok location. Advertised as roof top patio and had a bar but had neither
Stayed 3 nights in Mar 2022
Response from Leandro Jesus on May 3, 2022
Thank you

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Great staff. Excellent price for the Location.
Stayed 4 nights in Mar 2022
Response from Leandro Jesus on May 3, 2022
Thank You

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 2 nights in Dec 2021

8/10 Good

owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced budget hotel clean good staff perfect for whatever l neeed.
Stayed 3 nights in Sep 2021
Response from carlos on Sep 9, 2021
Muito obrigado.

10/10 Excellent

Uros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel for the price
You have bed, tv, ac, bath with good shower pressure. Missing a fridge in rooms though.
Stayed 1 night in Jul 2021
Response from carlos on Sep 9, 2021
Obrigado

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ihave stayed 4 days and my experience was exellent:the locatikn is very good- just 2 stols from main placa and 20 minutes walk from the centre. The room was with very comfortable bed, was cleaned every day and the 2 men on the recephion were very polite and helpful. I strongly reccomend the hotel:))
Stayed 4 nights in Aug 2020
Response from Carlos Ramos on Sep 8, 2020
Hello, thank you very much, you are very kiind. Regards Carlos

8/10 Good

Dick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service.
Service is good . The front desk is friendly, accommodating and helpful. Location is good, easy to get Uber. The room is a small for the 3 of us - smallest among the 6 accommodations we had in our Spain/Portugal family tour.
Stayed 1 night in Jan 2020

8/10 Good

Sadie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The receptionists were so so friendly and more than willing to help out when it came to directions or recommendations!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All well, lovely place, clean, good wi fi.Nice local cafés and restaurants.
Stayed 2 nights in Nov 2019

8/10 Good

Alfredo, João Pessoa, PB, Brasil

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
A localização do hotel é muito boa. Em um primeiro momento você não vai achar isso, pois é uma rua não muito bonita. Entretanto, depois você descobre que está perto de tudo. Uma grata surpresa! Por fim, destacaria o atendimento por parte da recepção. Nos deram ótimas sugestões de onde se alimentar e o que visitar e como visitar na região. The location of the hotel is very good. At first you will not find this as it is a not very beautiful street. However, later you find that you are close to everything. A pleasant surprise! Finally, I would highlight the reception service. They gave us great suggestions on where to eat and what to visit and how to visit in the area.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Robert

Disliked: Staff & service
Nice-enough rooms let down by poor service
Stayed here for three nights during a visit to Porto. Whilst it wasn't horrible, I wouldn't stay again. The room was clean and fully-equipped when I arrived, but overall the hotel was let down by its service. It turned out there was only one key to my room, which is why it wasn't cleaned or restocked. I was only made aware of this just before my third and final night in the hotel. The concierge asked if I'd like it cleaned but at that point it seemed like a waste of time, though I took him up on the offer of new shampoo and soap. Some of the staff were very on the ball and spoke good English, however when I arrived I was met by somebody who spoke very little English and with my limited Portuguese we ended up communicating through Google Translate. Provided the housekeeping staff can access your room, they'll leave 8 small crackers and a miniature muffin. There's a bakery, Fumeiro, down the road which they direct you to for a fuller meal. I was on the ground floor. There are bars over the windows so you can safely open them, but be prepared for people peering in. A drunk (?) man also garbled something at me when I was lying on the bed looking at my phone, which was fun. Obviously the hotel can't control this but if you're on the ground be aware. Even allowing for how cheap this place is, the service really isn't up to scratch which is a shame as the rooms are nice enough.
Stayed 3 nights in Sep 2019

10/10 Excellent

Maayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy staying
A cozy clean comfortable and very nice hotel. Had great time here.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!
Stayed 1 night in Aug 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Fine for the cost
Fine for the cost.
Stayed 1 night in Aug 2019

8/10 Good

Malgorzata

Friendly
The room was clean . Bath Ok . Was noisy from traffic during night . Easy to find . Very polite staff. Breakfest Ok . Cheap .
Stayed 1 night in Sep 2018

8/10 Good

Juan, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Small but very clean hotel, close to the historic zone of the city and a fantastic and helpul staff. I recommend getting the breakfast option since it will save you a lot of time.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice small hotel close to metro
no elevator but only 3 floors. we had room with two tween bed (as booked). the room was very small. also not comfortable shower. hotel maintenence should be much better- lamp without cover shower tube loose. breakfast was very poor.
Stayed 3 nights in Sep 2017

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

6/10 Okay

Wesam

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
My wife and I stayed here three nights and it was great: well priced, in a very good, quiet neighbourhood and convenient for public transport with the metro. We'd book again!

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
good service and polite
Our first time in porto weather not so good but hotel very close to metro and bus routes .As we did not have a car it was not difficult or expensive to get to where we wanted

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small nice friendly hotel. About 15 minute walk into city centre. There is a metro which is very clean and cheap to use. Wouldn't drive around Porto as traffic chaos in centre. Quite hilly so if you have problems walking would get hotel in centre.Felt very safe walking about but heard that one tourist had money stolen from a pickpocket.

6/10 Okay

Paul, UK

Liked: Staff & service
A good BUDGET hotel

8/10 Good

Andrius, Vilnius, Lithuania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Porto
Check in process was not pleasant as it looked like there was some Expedia - Hotel miscommunication because when we arrived it looked like personnel was not aware about our arrival and we had to wait till our room would be available. The room itself was quite small but clean, had wardrobe and chest of drawers. So plenty space to store your belongings. One bad thing about this hotel we noticed is soundproofing. We could hear sound from other rooms, bathrooms, closing and opening doors. Location is quite good: near metro, center of city is also walk-able; nearby are several places to eat owned by locals; walk-able distance to night bus to airport.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Ann Marie, Milwaukee, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in a comfortable neighborhood
Very helpful staff that made an excellent, local restaurant recommendation for dinner. Room was basic, beds were a bit hard, and there is a rooster in the neighborhood (which we noticed at 4am because our window was open - not as noticeable when the window was shut). Working class neighborhood but safe, very convenient to the subway to get to the city center. Nice to be away from other tourists.

6/10 Okay

Clement, Stockholm

Disliked: Property conditions & facilities
Poor but friendly hotel
Hotel is situated in a very poor neighbourhood, at some walking distance from the metro station (change 2 lines for the airport). In the evening we were reluctant to be out on the streets. And a little far from the touristic center. There's no hotel parking (you park on the streets or in a private parking place for money on the next street), no elevator (we had the room at the top floor and we had to drag the 3 trolleys up the stairs), small room but clean, not isolated (you can hear the neighbours). But it is cosy and friendly. And we spent most of time outside (to visit the city) so we were not too affected by the minuses.

8/10 Good

Alison, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little far from town centre
The room was neat and tidy, but the walk to the town centre was a bit far, but it was close to the metro, which we never tried. The breakfast was continental, but with lots of variety. The area around the hotel was a bit rundown.

6/10 Okay

german

Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paul, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great buy!
The neighborhood looks run down, but it was safe. The room was small but tidy, with marble floors, a comfortable bed and a very powerful air conditioner, not that we needed it too much. The rest of the place was clean as well, lots of marble tile, brass rails on the stairs. The metro stop is only two blocks away, one block past the police station, something which made us feel safe as well. There are lots of cafeterias with a three block walk to get breakfast. The best thing about this place was the staff. Very helpful people. And very nice as well. I highly recommend this to budget conscious folks. For the money, it is a great bargain and will enable you to enjoy lovely old Porto, three metro stops away.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is excelent and staff is verry frendly.
Our stay was best of best we enjoy our stay at this hotel.

10/10 Excellent

M Fete

Liked: Cleanliness, staff & service, property conditions & facilities
you get more than you pay for
I dont usually stay in budget hotel - but due to the last minute element we choose this hotel and we felt confident because of the reviews. The reviews are right, very nice hotel, very good service, breakfast is ok - not a five star breakfast with chef cooking on site, but good nevertheless.

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande rio
It's strange that this hotel only have 1 star. It has really nice rooms, really nice personal, nice location and good common spaces.

8/10 Good

Paola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023