In-room safe, desk, blackout drapes, soundproofing
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Reviews of CHARM GH by YoursPorto

4 out of 5
CHARM GH by YoursPorto
Rua Candido dos Reis 40-42-44, Vila Nova de Gaia, Porto District

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 134 reviews" "
Rating 8 - Good. 43 out of 134 reviews" "
Rating 6 - Okay. 14 out of 134 reviews" "
Rating 4 - Poor. 3 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
Excellent location, staff brilliant really helpful Very clean and comfortable
Stayed 3 nights in Sep 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Beautiful property and fantastic location, friendly staff. Only downside, noise from other guests as all rooms off the stairwell. Soundproofing would be good.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Corey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff, comfortable room in a fantastic location to explore. We loved our stay!
Stayed 2 nights in Oct 2022

8/10 Good

Cory

Stayed 2 nights in Oct 2022

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Port:)
Great little gem - really well located close to all the restaurants and port houses in Gaia. Fully enjoyed this stay. Albeit they keep emailing you to fill in a mill things, which could be a bit annoying - the place is lovely and well done up. Our room turned away from the street, so very quiet. We could only hear when people came back or had breakfast. Due to the location we could do that again:)
Stayed 2 nights in Sep 2022

10/10 Excellent

michael, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Charming
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* stay
Stay was class. Room was perfect for a couple and location was amazing. Couldn’t believe it for the price would 10/10 recommend.
Stayed 3 nights in Mar 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent, great location with easy access to the main attractions of old town and many dining options. Carla was an excellent host who went above and beyond to ensure we had a great stay. Room was very clean and well laid out to maximize the space. Perfect for a couple traveling. Also a convenient clean laundromat just next door as well as a couple corner stores a sandwich shop and a Portuguese restaurant
Stayed 4 nights in Sep 2021

10/10 Excellent

ManfromMars,PA, Pittsburgh, PA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the wine caves on the south side of Douro river. So lots of wine tasting options.
Stayed 1 night in Sep 2019
Response from Ricardo Filipe on Nov 11, 2019
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Small but comfortable rooms. Excellent location. Carla was very welcoming, friendly and professional. Walk across the bridge is easy and pleasant.
Stayed 3 nights in Sep 2019
Response from Filipe Santos on Oct 7, 2019
Thanks for your preference. Your opinion is very important to us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Guest House is in a really great location, close to the centre but not too noisy.
Stayed 2 nights in Aug 2019
Response from Filipe Santos on Oct 7, 2019
Thanks for your preference. Your opinion is very important to us!

10/10 Excellent

Sian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Filipe Santos on Oct 7, 2019
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Parking garage 1 minute away! Great restaurant across the street!
Stayed 1 night in Jul 2019
Response from Filipe Santos on Jul 19, 2019
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Filipe Santos on Jul 12, 2019
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Mimi, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fabulous, with a lovely walk over the bridge to the city of porto. All the staff were lovely people they could not have been more helpful, and made our stay thoroughly enjoyable. We want to thank all of them, and we would definitely stay here again on a return visit to Porto. Mimi and lissi
Stayed 4 nights in May 2019
Response from Filipe Santos on May 18, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is exceptional and the staff are unbelievably helpful!
Stayed 3 nights in Mar 2019
Response from Ricardo Filipe on Mar 16, 2019
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ricardo Filipe on Mar 30, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto
Great location, and very helpful staff. Everything was great with the exception of noise from the lobby to the first floor. Suggest staying on floors 2-4 if you are a late sleeper.
Stayed 3 nights in Oct 2018
Response from Filipe on Nov 4, 2018
Dear David, Thank you for your stay with us and for sharing your experience with other travelers. We are happy to hear that you liked the location but above all the friendly and helpful staff. I am sorry to hear about the noise. Please rest assured we have addressed this with the team to ensure we improve on this. We are continually trying to improve. We hope that you will consider us for your next trip to Porto! Kindest regards Ricardo Filipe

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Filipe on Nov 4, 2018
Dear Matthew, Thank you for your stay with us and for sharing your experience with other travelers. We are happy to hear you enjoyed your stay. We are continually trying to improve. We hope that you will consider us for your next trip to Porto! Kindest regards Ricardo Filipe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Filipe on Nov 4, 2018
Dear Guest, Thank you for your stay with us and for sharing your experience with other travelers. We are happy to hear you enjoyed your stay. We are continually trying to improve. We hope that you will consider us for your next trip to Porto! Kindest regards Ricardo Filipe

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Guest house was clean and tidy. Room size was fair, and location is great. Unfortunately wifi did not work.
Stayed 1 night in Aug 2018
Response from Filipe on Nov 4, 2018
Dear Guest, Thank you for your stay with us and for sharing your experience with other travelers. We are happy to hear you enjoyed your stay. Sorry to hear you had problems with the WIFI.Please rest assured we have addressed this with the team to ensure we improve on this. We are continually trying to improve. We hope that you will consider us for your next trip to Porto! Kindest regards Ricardo Filipe

6/10 Okay

Sheilah

convenient location
Convenient location close to tourist sites. But was a nightmare to find when arriving by car with a maze of tiny one way streets! Staff welcoming on arrival but generally were not around property during the day. Room comfortable if a little small.
Stayed 2 nights in Jun 2018
Response from Ricardo Filipe on Mar 16, 2019
Dear Sheilah, Thank you for your stay with us and for sharing your experience with other travelers. We are happy to hear you enjoyed your stay. We are continually trying to improve. We hope that you will consider us for your next trip to Porto! Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location; super friendly personnel
Staff super friendly, very helpful and accommodating; even for the guests with language barriers - reception was amazingly helpful and offered valuable guidance (the guy in the reception that was on 31st of March; he was incredible); we are very thankful!
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay, the rooms are finished to a great quality The bathroom was gorgeous. Really helpful and friendly staff. Would Recommend.
Stayed 1 night in Nov 2017

4/10 Poor

from canada, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The facility doesn’t provide soap and champoo, nowhere to buy them either. Very disappointing.
Stayed 1 night in Nov 2017
Response from Charm Team on Nov 23, 2017
Dear host, Thank you for your comment! We are improving our services so your comment is very important to us. We hope to welcome you again at the Charm GuestHouse Douro. Best regards, Charm Team

2/10 Terrible

Sharon, Green Bay, WI USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants everywhere!
We were in the Eiffel room, there were ants on the bathroom vanity, floor, and even in the BED. Disgusting! There was no manager at the hotel, so we called early the next morning and asked that he come immediately to correct the situation. He said he could not possibly be there until10:00. We left for our tour at 9:00 and asked for a new room with no ants. They did give us a different room, but up 60 steps with no elevator. I am 76 years old, but no way was I going to share my bed with ants a second night! SKIP this hotel!
Stayed 2 nights in Oct 2017
Response from Charm Team on Oct 18, 2017
Dear Sharon, We are sorry to hear about this situation! We are willing to give you an vaucher to use in Charm Group Hotels for the next time you come to Porto! Please send us an email with your contacts. Once again we are very sorry for the situation. Thank you!

10/10 Excellent

Chris, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, next to water.
This is a nice hotel with comfortable rooms that are very modern. The hotel is located in a great area. It is next to wine shop and restaurant (same owners) that are great value for your money. Just steps from the river. Great overall hotel.
Stayed 2 nights in Jul 2017
Response from Charm Team on Jul 11, 2017
Dear Chris, We are delighted that your stay at Charm Guest House Douro has been to your liking, we hope to see you on your next visit to Porto. Best regards, Charm Team

6/10 Okay

cheftink, new york

Liked: Cleanliness, property conditions & facilities
25 min walk to Porto
Located across the river, a 25 minutes walk and you'll be in Porto. You'll have a nice view of the Ribiera. There is street construction when we were there in early June which was a shame. It would have been really nice when it's done and you can peacefully walk along the river. No elevator - common for most guest houses in Porto (since they're a heritage site they can't do certain construction work). And the stairs are narrow and steep. When we checked in, they have interns working. They didn't know how to print out payment receipt. It was the one and only hotel requiring payment prior to our stay rather than when we checked out. And they didn't offer our free welcome drinks nor help with our luggage. The room was very small, though nicely renovated. We had the wine cellar room. It was facing a parking lot, and then the rooftop of the wine cellar. The bathroom, including toilet, is separated by glass from the bedroom. Can be an awkward situation if you're not traveling with a significant other. No free breakfast. No free parking. There is a Eur 10 overnight parking just around the corner. For just eur 10 less than what we paid in Porto, I would recommend skipping staying in the area and stay in Porto instead.
Stayed 1 night in Jun 2017
Response from Charm Team on Jul 1, 2017
Dear cheftink, First of all we thank you for your preference! Your comment is very important to us, because only then can we improve our service. Regarding the Welcome drink the same is at the reception and could take it anytime of your stay. Once again we regret any inconvenience we may have caused and hope to see you again on your next visit to Porto. Best Regards, Charm Team

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
This hotel is in the perfect spot for exploring Porto. If you want to do port tasting you are at the right location as well as all the food you can muster.
Dear Rick, Thanks for your comment, we hope to see you at Charm GuestHouse Douro on your next visit to Porto. Best Regards, Charm Team

10/10 Excellent

Samantha Russell, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a perfect place to stay in Porto!
Absolutely no complaints for this place. Excellent location right across the river (the bridge is easily walkable), next to cafes and restaurants right on the water. the place itself was extremely nice, clean and comfortable. The hotel staff was very helpful with our late check-in and made us feel well taken care of even before we arrived. I wouldn't stay anywhere else in Porto! Highly recommended
Dear Samantha, Your comment is very important to us, and we are proud to have enjoyed our services. We hope to see you on your next visit to Porto. Best Regards, Charm Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to everything
Pedro and Pedro were there to greet me. Very nice and informative on where to go. You are literally around the cornet from all the restaurants, bridge, Port houses and river. Great location if you are staying for night and need to see everything. Rooms are small but clean. I recommend if you are going to spend most of your time exploring.
Response from Charm Team on Jul 1, 2017
Dear Guest, First of all we thank you for your preference! We are proud to know that you enjoyed our services, we hope to see you on your next visit to Porto. Best regards, Charm Team

10/10 Excellent

Christina , Victoria BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming!
We had the wonderful opportunity to spend a night at this lovely quaint hotel before boarding a river boat for a week's cruise. The location was perfect. The room was small, tidy and very comfortable. The staff were friendly and helpful. I definitely recommend this little hotel 20 steps from the river.
Response from Charm Team on Jul 1, 2017
Dear Christina, First of all we thank you for your preference! We are proud to know that you enjoyed our services, we hope to see you on your next visit to Porto. Best regards, Charm Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel!
This charming hotel only lacks an elevator. The staff was fantastic, very helpful throughout our stay. Beautiful renovation, and our penthouse views were great from our tiny terrace. The beds were very comfortable, and again, staff, especially Carla, welcoming and helpful. We will stay again!
Dear MR Peter, We appreciate your feedback! We hope to see you again in Charm GuestHouse Douro Best Regards, Charm Group Portugal Team

10/10 Excellent

Debby Wray, Algarve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time
We had an amazing time, Porto is most probably one of the best cities I have visited. The hotel was lovely but not ideal for the disabled or unfit, lots of stairs to climb without a lift, this hotel recently renovated but not allow a lift because it's listed. The rooms could do with Tea/coffee facilities, the hotel has access for this in the reception. Porto has loads to do, a must is to buy a full ticket for the river trip the bus tour plus the port wine tasting, this way you save money, all the restaurants are very clean & the food is very nice, the views are amazing & the city is steeped in history......glad we went.
Response from Charm Guest House Douro on Jan 10, 2017
Dear Guest, Thank you very much for your review! We are looking forward to welcome you again! Kind regards

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!! A little lonely lobby, but nice people. You can easily hear any activity from the people on the stairway... perfect location and beautiful room
Response from General Manager on Jan 10, 2017
Dear Guest, Thank you very much for your review! We are looking forward to welcome you again! Kind regards

8/10 Good

Heidi

Liked: Cleanliness, property conditions & facilities
Perfect location across from the Porto riverside
The room was clean and comfortable and the location was perfect - close to shops and restaurants and the gondola, and right across from the Porto riverside. I would warn travellers that there is no lift, the rooms aren't very soundproof and the toilet is essentially in the same room as the beds. We would still stay there again though!
Response from General Manager on Jan 10, 2017
Dear Guest, Thank you very much for your review! We are looking forward to welcome you again! Kind regards

8/10 Good

Heidi, T

Liked: Cleanliness, property conditions & facilities
Perfect location, with an incredible view
We woke up to an incredible view of the Porto riverside. Beautiful! We were close to loads of restaurants and shops and just a couple of blocks from the Gondola. The only thing I would say that travelers should be aware of is that the hotel and rooms are very small. This is to be expected in Europe, I suppose, but we were surprised to see that the toilet was basically right next to the bed. There was also no lift and it was very noisy. We would stay at Charm again though. The rooms were clean and the location was perfect!
Response from Charm Guest House Douro on Jan 10, 2017
Dear Guest, Thank you very much for your review! We are looking forward to welcome you again! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem in Porto
Charm Guest House is a sweet little hotel a stone's throw from the Douro River and all the action of Porto. The staff was super friendly and knowledgeable as well. There is no lift, so be ready to shlep your bags up to your room, and what a room it is. The rooms are cozy small for a couple, but stylish. The bathroom is a glass affair that seems to be a popular design in the hotels we're encountering in Spain and Portugal. Your partner may wish to avert their eyes when you use the loo. It is THAT visible. Design quirks aside, the locale and price are right!
Response from General Manager on Jan 10, 2017
Dear Guest, Thank you very much for your review! We are looking forward to welcome you again! Kind regards

8/10 Good

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting design
Room was nice but we had to walk up 6 flights of stairs to our room. Be prepared. Also, no one stays at the front desk full time to answer questions. Great view of Porto down the street.

8/10 Good

Mary, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Porto
Just one night but loved the view from the little balcony and sipped my courtesy port there!

10/10 Excellent

Leslie, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Small Hotel
I stayed in this hotel for 4 nights and enjoyed it very much. Location was great in Side Street on the opposite side of the river from the old town and 3 minute walk to river. As reception is only open at certain times they will email you prior to your stay to ask time of arrival so someone will be there to meet you, I arrived in the evening and a charming polite lady was waiting for me, filled me in on the details, then showed me the room. Wi-Fi good in room. I was located on the second for with the room being a reasonable size, modern design, clean, small balcony and the bathroom separated from rest of room with half shaded glass. King size bed was very comfortable for a good night sleep, but if you are not use to seagulls they can be a bit noisy early in the morning. After the first night got used to them. If you have an issue with stairs that can be a problem due to no lift or ground floor rooms. All the staff were excellent and very helpful; they did not have a laundry service but went out of their way to find a place so I could do my laundry. I did not try the breakfast, so cannot comment on the food. You are only 10 minute walk over the bridge to the old town, 5 minute walk to cable car and lots of restaurants in walking distance. Great place to stay and if I am lucky enough to be in the area again will stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Debbie & Andrew, Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The guest house is located in a really vibrant area close to the many Port houses. It is definitely on the best side of the river. The guest house is clean and stylish and very reasonably priced.

10/10 Excellent

Michael, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern room all facilities.Great location
First visit to Porto and this was great location. Very quiet and comfortable accommodation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was perfect except that there is no elevator in this hotel.
Response from Charm Guest House Douro on Jan 10, 2017
Dear Guest Thank you very much for your review! We are looking forward to welcome you again. Kind regards

10/10 Excellent

leonard, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This guest house was one of the best places we have stayed in. The decor was beautiful, being on the fourth with no lift did not seem a problem to us. The staff were there for all our needs. Parking was 10 Euro a night but just behind the Guest House, which was not hard to find. The location was excellent, a walk away from everything. Would love to have spent more time here. But will be back next time we are in Europe
Response from Charm Guest House Douro on Jun 12, 2016
Dear Leonard, Thank you very much for your great review! We hope to welcome you again soon! Best regards, Rute Simões

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service!
My husband and I stayed here for 4 nights and had an amazing weekend. The location is ideal. In the center of the wine cellars, and just a short walk across the bridge to the historic center of Porto. The room itself was good. Clean and contemporary. Bathroom was also great. Only downside was the bed was a bit hard and pillows very full. (But this is only personal preference.) We had the suite on the top floor so it was quiet and had a lovely view of Porto. The most outstanding feature of this hotel is the staff. They were very friendly and helped us book two dinner reservations and a trip to the Douro valley. All three were beyond our expectations.