Room, 1 King Bed, Smoking, Jetted Tub
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Reviews of Master Porto Alegre Hotel - Av Carlos Gomes, Proximo Consulado Americano

3.5 out of 5
Master Porto Alegre Hotel - Av Carlos Gomes, Proximo Consulado Americano
Avenida Carlos Gomes 565, Bela Vista, Porto Alegre, RS

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 376 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

joao

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
Property is needing update, Carpet Floors Super Dirty. Breakfast below average.
Stayed 1 night in Feb 2024
Response from Equipe Master Porto Alegre on Mar 11, 2024
Obrigada pela avaliação!

10/10 Excellent

Francielle

Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 22, 2024
Obrigada pela avaliação!

10/10 Excellent

Andreia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff super friendly and helpful. Hotel is clean and not a noisy location.
Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 11, 2024
Obrigada pela avaliação

8/10 Good

Annie

Travelled with family
Liked: Staff & service
The hotel is an old big building, well located. I stayed one night only.
Stayed 1 night in Dec 2023
Response from Equipe Master Porto Alegre on Dec 12, 2023
Obrigada pela avaliação!

4/10 Poor

Valeria

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Foi reservado 2 quartos com 2 camas de solteiro cada um, na chegada ao quarto, era 1 cama de solteiro e 1 cama menor que uma cama de solteiro, além do quarto ter cheiro de tinta. Não recomendo os quartos standart desse hotel.
Stayed 1 night in Oct 2023
Response from Equipe Master Porto Alegre on Nov 6, 2023
Obrigada pela avaliação!

8/10 Good

Claudio Luis Cardoso

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant in the hotel is good, so you don't need to go out for breakfast, lunch or dinner if you don't want. Also, there are some dinning options around the hotel. The room was clean but it could be cleaner. But it is still above the average. It is close to the American consulate and the area is safe considering Porto Alegre is a big city.
Stayed 1 night in Sep 2023
Response from Equipe Master Porto Alegre on Sep 11, 2023
Obrigada pela sua avaliação

10/10 Excellent

Valdelicio

Stayed 2 nights in Jul 2023
Response from Lilian on Aug 21, 2023
Prezado Sr. ValdelicioGostaríamos de agradecer imensamente a gentileza dos comentários sobre sua recente visita ao Master Porto AlegreFoi com grande satisfação que constatamos que nossos serviços atenderam às suas expectativas.Suas sugestões são fundamentais para aprimorar nossos serviços e instalações, sempre buscando a excelência. Esperamos poder revê-lo em breve. Será um enorme prazer recebê-lo novamente em um de nossos hotéis no RS e PR. Equipe Master Porto Alegre

2/10 Terrible

Winston, Sunny Isles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On Aug 8 I went to the hotel to ask them to hold the reservation, the guest will postpone check in to Aug 11 instead of Aug 9. The attendant confirmed the reservation is maintained and check in moved to Aug 11. On Aug 11 the guest arrived and the reservation was unavailable, it had been cancelled. She had to make a new reservation on the spot and paid directly. I demand reimbursement of the amount I paid through Orbitz!
Stayed 6 nights in Aug 2022

8/10 Good

Yolanda, Atizapán de Zaragoza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, comfy bed, good breakfast.
Stayed 1 night in Aug 2022
Response from Lilian on Aug 17, 2022
Bom dia, Sra Yolanda Ficamos honrados com sua disponibilidade em elogiar nossos serviços e contentes com sua experiência em nossos Hotéis. É através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis. Esperamos que as lembranças do Master Porto Alegre sejam as melhores e que possamos lhe rever em breve! Atenciosamente Lilian Kolln

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo hotel, me permitiram fazer o check-in uma hora antes. O quarto é espaçoso e limpo, e o restaurante é muito bom. Definitivamente recomendo!
Stayed 1 night in Feb 2022
Response from Lilian on Mar 8, 2022
Bom dia, Sr hóspede Ficamos honrados com sua disponibilidade em elogiar nossos serviços e contentes com sua experiência em nossos Hotéis. É através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis. Esperamos que as lembranças do Master Porto Alegre sejam as melhores e que possamos lhe rever em breve! Atenciosamente

2/10 Terrible

CIA, Beverly Hills

Travelled with family
Disliked: Cleanliness, amenities
Stayed 7 nights in Nov 2021
Response from Lilian on Jan 9, 2022
Bom dia, Sr Ficamos honrados com sua disponibilidade em elogiar nossos serviços e contentes com sua experiência em nossos Hotéis. É através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis. Esperamos que as lembranças do Master Porto Alegre sejam as melhores e que possamos lhe rever em breve! Atenciosamente

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Coordenador de Hospedagem - Master Porto Alegre on Dec 28, 2022
Olá,Ficamos honrados com sua disponibilidade em elogiar nossos serviços e contentes com sua experiência em nossos Hotéis. É através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis.Esperamos que as lembranças do Master Porto Alegre sejam as melhores e que possamos lhe rever em breve!Atenciosamente,Claudionor LopesCoordenador de Recepção & HospedagemMaster Porto Alegre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Coordenador de Hospedagem - Master Porto Alegre on Dec 28, 2022
Olá,Ficamos honrados com sua disponibilidade em elogiar nossos serviços e contentes com sua experiência em nossos Hotéis. É através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis.Esperamos que as lembranças do Master Porto Alegre sejam as melhores e que possamos lhe rever em breve!Atenciosamente,Claudionor LopesCoordenador de Recepção & HospedagemMaster Porto Alegre

2/10 Terrible

Lucila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from Recepção. on Jan 10, 2021
Obrigada pelo seu feedback! Estamos engajados para melhorar sempre! Att. Equipe Holiday Inn Porto Alegre.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020
Response from Coordenador de Hospedagem - Master Porto Alegre on Dec 28, 2022
Ficamos honrados com sua disponibilidade em comentar sua experiência em nossos Hotéis. É através de sua opinião que buscamos aprimorar cada vez mais nossos serviços e produtos. Nossa principal meta é garantir a satisfação de nossos hóspedes, oferecendo momentos memoráveis.Ficamos muito tristes que sua hospedagem não tenha atendido todas as suas expectativas,. Buscamos uma melhoria contínua de nossos serviços e o seu comentário nos ajudara na determinação das prioridades.Atenciosamente,Claudionor LopesCoordenador de Hospedagem & RecepçãoMaster Porto Alegre

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Camilo German

Liked: Cleanliness, staff & service, room comfort
OK for short business trip
The service overall was OK, the hotel is well located and the rooms are really spacious. May need some renovation at least in the tower I stayed and there was a compressor noise next to my room, which was a little annoying but not impossible to bear. Ok for a short business trip and good cost-benefit ratio
Stayed 3 nights in Oct 2019

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Stayed 1 night in Oct 2019

4/10 Poor

Kelson

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Laura, Garden Ridge, Texas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was no place to sit other than a secretary chair that had rollers that didn't roll. We had to use the ironing board as a suit case rack. We had to ask for extra pillows twice before we got them. The breakfast bar ran out of food. The bar was suppose to be open from 3-11. Not! For 2 days. We will be looking for another place to stay on our next visit.
Stayed 2 nights in Aug 2019

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Rui on Jun 18, 2019
Muito obrigada pela avaliação. É muito gratificante receber feedback como o seu, isso mostra o reconhecimento de todo o nosso trabalho. Em nome da equipe Holiday Inn Porto Alegre eu agradeço e estamos aguardando sua próxima visita! Até breve,

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Jose

Liked: Staff & service, room comfort
The hotel is a little deteriorated. But still functional. Good for the price.
Stayed 1 night in Feb 2019
Response from ruicarvalho on Feb 25, 2019
Dear Guest, Thank you very much for the evaluation. It is very gratifying to receive feedback like yours, this shows the recognition of all our work. On behalf of the Holiday Inn Porto Alegre team I thank you and we are looking forward to your next visit! See you later, Rui de Carvalho Reception Coordinator rui.manuel@masterhoteis.com.br

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Air conditioner leaks into room, causing mold/mildew. Dial up speed internet. HORRIBLE food and a “bar” that only carried 2 beers and nothing else. Dining area open when staff felt like it. Charged for early check in when Hotel was informed twice I would be coming in early. Mandatory valet parking. Hotel looks NOTHING like the pictures on Expedia. Maybe it looked like that brand new, but not now.
Stayed 6 nights in Jan 2019

10/10 Excellent

roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Renato Oliveira on Aug 28, 2018
Prezada Roberta, Obrigado por nos informar sobre sua experiência no Holiday Inn PORTO ALEGRE. Saiba que o seu feedback é extremamente valioso para nós. Usamos feedback, como o seu, para fazer alterações contínuas em nossa marca para melhorar a experiência do hóspede. Esperamos que você nos dê a oportunidade de atendê-la novamente no futuro. Mais uma vez, obrigado por escolher o Holiday Inn. Atenciosamente, Renato Oliveira Gerente Operacional

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and convenient
Onvenient and comfortable. In a safe area with lots of restaurants and shopping.
Stayed 1 night in Jul 2018
Response from Renato Oliveira on Aug 6, 2018
Prezado Hospede, Obrigado por nos informar sobre sua experiência no Holiday Inn PORTO ALEGRE. Por favor, saiba que o seu feedback é extremamente valioso para nós. Usamos feedback, como o seu, para fazer alterações contínuas em nossa marca para melhorar a experiência do hóspede. Esperamos que você nos dê a oportunidade de atendê-lo novamente no futuro. Mais uma vez, obrigado por escolher o Holiday Inn. Atenciosamente, Renato Oliveira Gerente Operacional

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018
Response from Renato Oliveira on Apr 11, 2018
Obrigado por tomar o tempo para nos contar sobre a sua experiência no Holiday Inn PORTO ALEGRE. Saiba que seus comentários são extremamente valiosos para nós. Utilizamos comentários, como os seus, para alterar continuamente a nossa marca para melhorar a experiência dos hóspedes. Esperamos que você nos dê a oportunidade de atendê-lo novamente no futuro. Mais uma vez, obrigado pela escolha do Holiday Inn. Atenciosamente, Renato Oliveira Gerente Operacional

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, better than I expected, room was of a higher standard than the Novotel I stayed at down the road. For evening restaurants there are a few options in the area but better to hop in an Uber or taxi.
Response from Renato Oliveira on Feb 24, 2018
Thank you for taking the time to tell us about your experience at Holiday Inn PORTO ALEGRE. Please know that your comments are extremely valuable to us. We use comments such as yours to continually change our brand to enhance the guest experience. We hope you will give us the opportunity to serve you again in the future. Once again, thank you for choosing the Holiday Inn. Sincerely, Renato Oliveira Operational Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big spaces
I was there on a long business trip. On wekends I spend more time in the room and was tired of small spaces. A friend recomend me this hotel because it have bigger rooms. And he was right. It have an area with the bed and a divider with a dest, a sofa and a chair. Big TV. Is old hotel but well maintained. It have a bar that during the weekend have no one sitting there. The location is in an business office area, so there is a lot of lunch (not dinner) options during the week, but very limited during the weekend. There is a chain grocery store walking distance that help with that problem. There is plenty public transportation options in the area and is very close to the POA airport. Breakfast is good.
Stayed 2 nights in Feb 2018
Response from Renato Oliveira on Feb 21, 2018
Thank you for taking the time to tell us about your experience at Holiday Inn PORTO ALEGRE. Please know that your comments are extremely valuable to us. We use comments such as yours to continually change our brand to enhance the guest experience. We hope you will give us the opportunity to serve you again in the future. Once again, thank you for choosing the Holiday Inn. Sincerely, Renato Oliveira Operational Manager

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Alegre Stay
The hotel is located on a main street so a bit of traffic in the morning and evening, even with this the rooms are quiet, the front deck staff is very helpful with the added benefit that the front deck staff speaks Spanish and English, the breakfast is good enough to get the day started, the hotel offers a buffet for lunch and dinner. Utilized the gym during my stay a bit of maintenance on the gym equipment would be nice. Whether arranging for a taxi, calling a taxi or using Uber is not a problem.
Stayed 4 nights in Sep 2017
Prezado Armando, Obrigado por tomar o tempo para nos contar sobre a sua experiência no Holiday Inn PORTO ALEGRE. Saiba que seus comentários são extremamente valiosos para nós. Utilizamos comentários, como os seus, para alterar continuamente a nossa marca para melhorar a experiência dos hóspedes. Esperamos que você nos dê a oportunidade de atendê-lo novamente no futuro. Mais uma vez obrigado pela escolha do Holiday Inn. Sinceramente, Renato Oliveira Gerente Operacional

6/10 Okay

Verified traveller

Nice Hotel
We stayed only one night when we were travelling to Praia Do Rosa. It's a bit out of the highway, but acceptable, comfortable and good service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city
Just stayed one night and with a great breakfast. Xxxxxxxxxx xxxxxxxxxx xxxxxxxxx cxxxxxxxx
Response from adriana.balbinot@masterhoteis.com.br on Jan 18, 2017
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, only issue was that the shower curtain wasn't very good, so every time I showered, there was water everywhere in the bathroom.

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jacson Gomes on Mar 5, 2016
Estimado Fang Obrigado pelas 5 estrelas. Volte sempre.

8/10 Good

Marcus, Florianópolis, SC - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Everything well, was a pleasure stay in this hotel. I will consider stay again in the future.
Response from Jacson Gomes on Feb 6, 2016
Dear Marcus. Thank you for sharing your opinion with us. We are waiting you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trying This Holiday Inn for the First Time
There was noise from AC Units from other rooms coming into my room even though my unit was off and my windows were closed, it was annoying. Food was fair but expensive in the restaurant.
Response from Jacson Gomes on Feb 20, 2016
Dear Guest. Dear Guest Thank you for taking time to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jacson Gomes on Feb 20, 2016
Obrigado

6/10 Okay

Cesar Renato, Criciuma/SC

Confortable, good location, worth the price
Business, nice place and confortable.
Response from Jacson Gomes on Feb 20, 2016
Estimado Cesar Renato. Obrigado por nos escolher para sua estada em Porto Alegre. Volte sempre.

8/10 Good

Vilson Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Geraldo, Weston FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away!!!
horrible hotel. stay away...old, smelly, moldy, dirty...
Response from Jacson Gomes on May 30, 2015
Dear Mr Geraldo. Thank you for taking the time to let us know about your recent experience at Holiday Inn Porto Alegre. We give the extreme importance to our guest comments as they help us to improve to provide the best guest experience possible We try our hardest to satisfy our guests and we do apologies that our hotel doesn't match your expectation.

4/10 Poor

Andrea, Montevideo

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy hotel
I knew the hotel was not fancy, but the air-conditioning was right in front of the bed, hence very uncomfortable, and I either froze or melted; the television's sound was of poor quality with some static-like noise and very few channels; the room was next to a machines-room, and there was a constant roaring noise, plus a night when I had to call reception because drunk guests kept shouting and fighting in the hall (reception was quick to respond, though). All in all, I could not sleep and rest at night.

10/10 Excellent

Niliofaria

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Equipe Master Porto Alegre on Apr 8, 2024
Obrigada pela avaliação!

2/10 Terrible

Renan

Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 22, 2024
Obrigada pela avaliação!

6/10 Okay

Heron

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 22, 2024
Obrigada pela avaliação!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Viagem rápida de uma noite
Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 22, 2024
Obrigada pela avaliação!

10/10 Excellent

Tania

Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 22, 2024
Obrigada pela avaliação!

8/10 Good

Ruben

Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 22, 2024
Obrigada pela avaliação!

4/10 Poor

Carla

Disliked: Staff & service
Experiência ruim
Chegamos no hotel no meio de uma tempestade forte (noite de 16/1). Liguei para avisar que chegaríamos próximo da meia noite, por conta de todo o transtorno de deslocamento em POA e, quando chegamos, entramos na garagem mas não fomos ao subsolo por receio de estar alagado. O atendente foi ríspido nesses dois momentos. Ficamos esperando bastante tempo para encontrarem nossa reserva e quarto (sendo que o checkin online já estava feito). Nos alocaram em um quarto que estava usado: roupa de cama revirada, toalhas no chão etc. Tivemos que pedir um novo quarto e não nos foi dada explicação ou pedido desculpas pelo transtorno. De manhã, o atendimento na recepção foi muito melhor, mas não acho que voltaremos a nos hospedar aqui.
Stayed 1 night in Jan 2024
Response from Equipe Master Porto Alegre on Jan 18, 2024
Olá Sra Carla!Agradecemos a avaliação e certamente vamos consertar essas falhas. Desejamos excelente ano!