Room, 1 King Bed (Admiral's Suite) | Terrace/patio
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Reviews of The Boathouse Waterfront Hotel & Marina

3 out of 5
The Boathouse Waterfront Hotel & Marina
21 Ocean Ave, Kennebunkport, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 273 reviews" "
Rating 8 - Good. 54 out of 273 reviews" "
Rating 6 - Okay. 23 out of 273 reviews" "
Rating 4 - Poor. 26 out of 273 reviews" "
Rating 2 - Terrible. 9 out of 273 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Derek on Feb 27, 2024
I am excited you enjoyed your recent stay here with us! Speaking for the entire team, we can't wait to welcome you back for a 5 out of 5 stay!

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Derek Hunt on Jan 26, 2024
I am pleased to know you enjoyed your time here with us! Speaking for the entire team, we hope to welcome you back soon for a 5 out of 5 stay!

10/10 Excellent

Suat, Jersey City

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
One of the best hotels in the area.
Stayed 4 nights in Dec 2023
Response from Derek Hunt on Dec 30, 2023
I am thrilled you enjoyed your time here with us! We hope to see you again in the new year!

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Derek Hunt on Dec 22, 2023
I am certainly disappointed to learn you did not enjoy your recent stay here with us. I truly hope you will stay with us again, as I am confident we can and will deliver a 5 out of 5! Happy holidays!

10/10 Excellent

David, Simpsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet greeted us and moved a car for us to park for our two night stay. Romeo made sure to let us know when he would be there to check us in. Elevator was a plus with luggage and the restaurant was able to accommodate large parties for guests, even though they were super busy for the Thanksgiving, Black Friday weekend. Even a personal greeting, welcome home, after shopping at the many wonderful shops. Continental breakfast was a plus.
Stayed 2 nights in Nov 2023
Response from Derek Hunt on Dec 22, 2023
Thank you so much for the kind feedback and I am truly pleased you enjoyed your recent stay here with us. Happy holidays and please come back and stay with us again soon!

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NO ELEVATOR - OLD
The website said they had an elevator. I had 2 rooms and we got put in the VERY old building. My sisters could not carry their suitcases up the two flights of very steep stairs. The hotel did not smell clean. Booking process was very misleading. WE DID NOT STAY THE NIGHT in your hotel. I drove in to Portland and stayed somewhere else.
Stayed 1 night in Oct 2023
Response from Derek Hunt on Nov 1, 2023
Thank you so much for providing essential feedback. I sincerely apologize if you felt the booking process was misleading. We make every effort to clearly/accurately describe our Wharf Annex rooms on our website. Additionally, we take the cleanliness of all of our properties extremely seriously. Again, I sincerely apologize you did not find the accommodations to your liking.

10/10 Excellent

George, BEVERLY HILLS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Maine coast.
Stayed 1 night in Sep 2023
Response from Derek Hunt on Nov 1, 2023
The Maine coast is a pretty special place! I am so pleased to know you enjoyed your time here with us!

10/10 Excellent

George, BEVERLY HILLS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit. Love the Maine coast.
Stayed 1 night in Sep 2023
Response from Derek Hunt on Nov 1, 2023
I am thrilled you enjoyed your time here in Maine! I hope your travels bring you back to our part of the world again soon!

2/10 Terrible

Richard

Travelled with group
Disliked: Staff & service, property conditions & facilities
This place is very old, uncomfortable beds. Bad lighting in the room. No elevator so you hear the thump and bumps of every suitcase going up or down the steep narrow stairs. Very limited parking and hard to maneuver that lot.
Stayed 1 night in Sep 2023
Response from Derek Hunt on Oct 14, 2023
Thank you so much for taking the time to provide valuable feedback regarding your recent stay here with us at our Boathouse Wharf Annex. I am certainly disappointed to learn you didn't enjoy your accommodations. I will personally review your feedback with my entire team in an effort to continuously improve our guest experience.

10/10 Excellent

joan R

Stayed 2 nights in Oct 2023
Response from Derek Hunt on Oct 7, 2023
I am so pleased to know you enjoyed your recent stay here with us! We hope to welcome you back again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Derek Hunt on Sep 26, 2023
So glad to know you enjoyed your stay here with us! We hope to welcome you back soon for another 10 out of 10 experience!

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Derek Hunt on Sep 15, 2023
We are thrilled to know you enjoyed your experience here with us! We look forward to welcoming you back soon for another 10 out of 10 visit!

8/10 Good

Eric

Travelled with partner
Liked: Staff & service
good location. nice rooms.
Stayed 3 nights in Aug 2023
Response from Derek Hunt on Sep 5, 2023
Thank you for the kind feedback! I hope you have a wonderful fall and we hope to welcome you back soon!

6/10 Okay

ANDREW

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Derek Hunt on Sep 5, 2023
Thank you for taking the time to provide us with valuable feedback. I truly hope you will stay with us again as I am confident we will deliver a 10 out of 10 experience!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Derek Hunt on Sep 2, 2023
I am thrilled to know you enjoyed your time here with us! We will look forward to welcoming you back in the future for another 5 out of 5 stay!

4/10 Poor

Said

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Derek Hunt on Aug 30, 2023
I am certainly disappointed to learn you didn't enjoy your time here with us! I truly hope you will give us another chance in the future!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute and quaint.
Stayed 1 night in Aug 2023
Response from Derek Hunt on Aug 26, 2023
I am so pleased to know you enjoyed your time in Kennebunkport! We hope to welcome you back soon for another 5 out of 5 experience!

2/10 Terrible

cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property/rooms filthy- bathroom was not cleaned from previous guest. Carpets stained and dirty. Continental breakfast unappealing frozen muffins , stale bagels.
Stayed 1 night in Aug 2023
Response from Derek Hunt on Aug 22, 2023
I am sincerely disappointed to learn you didn't enjoy your experience at our Wharf Annex. We take the cleanliness of all of our rooms and properties extremely seriously. All of our rooms are thoroughly inspected by both the housekeeping and front desk team. In regard to our light fair continental offering, we are always looking for guest feedback on how we can expand/improve our offering. At the moment, we offer coffee, tea, juice, multiple types of yogurt, granola, oatmeal, whole and fresh cut fruit, hard boiled eggs, a variety of cereal, muffins, and bagels. Again, we are always looking to create an offering that appeals to our guests and will continue to review feedback from our guests in an effort to continuously improve our guest experience.

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were old and dirty. Paint peeling Shower and bathroom unclean with stains and hair. Management did not seem to care about complaints . I have pictures
Stayed 1 night in Aug 2023
Response from Derek Hunt on Aug 24, 2023
We take the cleanliness and upkeep of all of our properties extremely seriously. I sincerely apologize if you felt your accommodations did not meet your expectations or that my management team didn't take your concerns seriously enough. I will personally review your feedback with my entire team in an effort to continuously improve our guest experience.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Derek Hunt on Aug 9, 2023
Thank you for taking the time to rate your recent experience here with us! We hope to welcome you back soon for a 10 out of 10 visit!

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Derek Hunt on Aug 9, 2023
I am pleased to know you had a five out of five experience here with us! We hope to welcome you back again soon for another one!

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s situated right in the middle of Kennebunkport where it is only a walk to many wonderful restaurants and shops.
Stayed 2 nights in Jul 2023
Response from Derek Hunt on Jul 18, 2023
I am pleased to know you enjoyed your time here with us! We hope to welcome you back soon! Have a wonderful rest of your summer!

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is slightly difficult to find but once found everything is very simple abd wfficient. Great hotel, wuiet and great location.
Stayed 2 nights in Jul 2023
Response from Derek Hunt on Jul 10, 2023
I am so pleased you found the hotel and location to your liking! We hope to welcome you back soon!

6/10 Okay

Jacqueline

Travelled with partner
Parking was pretty tight, I thought I was staying near the water but that wasn’t the case. The entrance to the hotel was dingy and smelled awful. The room was very average. Not worth the price.
Stayed 2 nights in Jul 2023
Response from Derek Hunt on Jul 9, 2023
I sincerely apologize for any miscommunication/misunderstanding regarding your room type. Additionally, I am certainly disappointed you didn't enjoy your recent stay here with us. I assure you we take the cleanliness and upkeep of our properties extremely seriously. I will personally review your feedback with my team in an effort to continuously improve our guest experience.

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Boathouse Hotel sits in a perfect location in Kennebunkport, Maine. It's steps away from great food and shopping and is a wonderful starting point for a walk along Ocean Avenue. The staff was very helpful and friendly, and parking was great. Now the disappointing part. We stayed two nights in a Wharf House Queen room (in a building not connected to the main hotel). The room was VERY small and certainly did not look like the picture on Orbitz. The pictures show that there is room for two chairs by the bed - there was just enough room for one chair in the room. The closet door, which was off the track, was barely accessible due to it's unbelievable proximity to the night stand next to the bed - we could not get the door open. Wall paper was peeling, the ceiling was cracked along with water stains on the ceiling. I have seen better rooms on the outskirts of Albuquerque. The "continental breakfast" in the main hotel building was sub-par for the price they charge to stay at the hotel. I have had a better "continental breakfast" at the Best Western in Beaverton, OR. Not sure what the rooms are like in the main hotel building but staying in the annex building is not worth the price. We saw the Yachtsman Hotel just down the road and we will definitely stay there next time.
Stayed 2 nights in Jun 2023
Response from Derek Hunt on Jul 3, 2023
Thank you for taking the time to provide us with valuable feedback regarding your recent stay here with us. We do our best to ensure all of our room types are accurately represented on both our website as well as any third party OTA. I sincerely apologize if you felt the description and photos were not reflective of your specific room. I will personally review your feedback with my entire team in an effort to continuously improve our guest experience. We hope to welcome you back to either the Boathouse or Yachtsman in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful room, friendly staff. We wish we had stayed longer.
Stayed 1 night in May 2023
Response from Derek Hunt on Jun 6, 2023
We wished you stayed longer as well! Hopefully, you will visit with us again soon!

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Great location, but facility in poor condition. Can not recommend the Wharf rooms at all.
Stayed 2 nights in May 2023
Response from Derek Hunt on May 27, 2023
While I am certainly glad you found the location to be great, I am disappointed you didn't find the rooms to your liking. I truly hope you will stay with us again and explore a number of our room options!

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had very nice amenities including outdoor fire pits. Conveniently located. Would stay here again.
Stayed 1 night in May 2023
Response from Derek Hunt on May 27, 2023
Thank you for the kind feedback! I am pleased to know you enjoyed your time with us and hope to welcome you back in the future.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place to stay! Loved my room.
Stayed 1 night in May 2023
Response from Derek Hunt on May 12, 2023
I am thrilled to know you loved your room! We hope you will visit with us again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Derek Hunt on May 8, 2023
I am pleased to know you had a wonderful time staying with us! Please come back and visit again soon!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, nice accommodations, didn’t love that no one’s staffed at the front desk but it did go smoothly despite that. Would happily return as it’s very modern, clean, great views and location and decently priced for the area.
Stayed 1 night in Mar 2023
Response from Derek Hunt on Mar 10, 2023
Thank you for taking the time to provide us with kind words and constructive feedback. While, we do our best to staff the front desk at The Boathouse daily, we do have the front desk at The Kennebunkport Inn, a few hundred yards away, staffed 24 hours a day to assist our guests with any request. We hope you will visit with us again soon!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Furniture is dated and time to upgrade the heating/cooling system. Fan in our bathroom did not work. View was spectacular.
Stayed 1 night in Feb 2023
Response from Derek Hunt on Mar 8, 2023
Thank you for the 5 out of 5 as well as the constructive feedback! We hope to welcome you back soon!

8/10 Good

Anne, Wells

Stayed 1 night in Jan 2023
Response from Derek Hunt on Mar 8, 2023
Thank you for taking the time to provide feedback! I truly hope you enjoyed your time here with us!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for the 10 out of 10! We hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
We had an amazing stay at the Boathouse. We stayed in a harbor queen room and found it to be clean and comfortable. From the moment of our arrival to our departure the staff were attentive, courteous and cheerful. I would highly recommend a stay here.
Stayed 1 night in Nov 2022
Response from Derek Hunt on Mar 8, 2023
I am so pleased to read you had such a wonderful stay here with us! Thank you for the kind feedback and we hope you will decide to visit with us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great centrally located hotel. It has a huge walk-in shower.
Stayed 2 nights in Oct 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for the 10 out of 10 as well as the positive comments! We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Stayed 1 night in Oct 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for the 10 out of 10! We will see you next time!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for the 10 out of 10! We are thrilled you enjoyed your stay here with us! See you next time!

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Room comfort
Just our thoughts
Exceptionally small space. Mattress was terrible, lumpy and old. Carpeting throughout hotel public areas was stained and dirty. Cleaning supplies, sweeper and swifter, left in hallway. Had very high hopes for this nights stay. Extremely disappointed.
Stayed 1 night in Sep 2022
Response from Derek Hunt on Mar 8, 2023
I am terribly sorry to read you didn't enjoy your experience at The Boathouse. We strive to provide all of our guests with a truly memorable stay and unfortunately it appears we didn't meet our goal during your visit. I truly hope you will give us another chance in the future as I am confident you will not be disappointed!

8/10 Good

Angela

Liked: Cleanliness
Stayed 1 night in Oct 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for your feedback! I am pleased you enjoyed your stay with us! We hope to welcome you back in the future!

8/10 Good

Mark

Stayed 1 night in Sep 2022
Response from Derek Hunt on Mar 8, 2023
I'm certainly happy to know you enjoyed your stay with us! Please do not hesitate to visit with us again anytime!

4/10 Poor

farima

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in a converted attic room which smelled musty and you had to climb two flights of stairs to get to. The whole stairs and hallways smelled.
Stayed 1 night in Sep 2022
Response from Derek Hunt on Mar 8, 2023
I'm certainly sorry to read you didn't enjoy your experience in our Wharf House Annex. I have reviewed your feedback with my entire team in an effort to continuously improve our guest experience.

6/10 Okay

Jo-Ann

Stayed 2 nights in Sep 2022
Response from Derek Hunt on Mar 8, 2023
I'm sorry you didn't enjoy your stay with us! We hope you will give us another chance in the future!

4/10 Poor

Caroline

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022
Response from Derek Hunt on Mar 8, 2023
I'm certainly disappointed you didn't enjoy your stay with us! I truly hope you will give us another chance in the future as I'm confident you will not be disappointed.

8/10 Good

PAUL

Travelled with partner
Liked: Cleanliness, staff & service
For the price, the room was very small and the continental breakfast was a bit disappointing. I understand it is all about location, the bagels were nice but vendor packaged slices of banana bread? Anyway, location, location, location made it very easy to walk to local restaurants and shops.
Stayed 3 nights in Sep 2022
Response from Derek Hunt on Mar 8, 2023
Thank you so much for your feedback! I'm pleased you found the location to your liking! In regards to continental breakfast, we get numerous requests from guests to provide "packaged" items, as it provides them with a sense of safety knowing it wasn't handled on property. We do our best to accommodate all requests!

10/10 Excellent

Diana

Stayed 1 night in Sep 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for the 5 out of 5! We hope you will stay with us again soon!

4/10 Poor

Teddy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
To be honest, staying at the Wharf House Annex was not good and nowhere near the value at $500 per night. Yes, I know its Kennebunkport in August, but the same owners at Kennebunkport Inn charge about the same and its much better, which is strange cause its the same owners. Someday I'll try again at the property hotel.
Stayed 2 nights in Aug 2022
Response from Derek Hunt on Mar 8, 2023
I'm sorry you didn't find the Wharf Annex to your liking. We would be thrilled to have you stay with us at one of our other properties, including The Kennebunkport Inn. We hope to see you again soon!

6/10 Okay

Eliza

Travelled with family
Disliked: Property conditions & facilities
Location is great. Restaurant is great, service was ok- bartender was rude and waiters were ok. We upgraded to a suite above the shops and room was outdated and not very clean feeling.
Stayed 2 nights in Aug 2022
Response from Derek Hunt on Aug 30, 2022
I'm obviously thrilled you enjoyed our location and restaurant! I sincerely apologize for any gaps in service you experienced at our bar. I will personally review your feedback with our team in an effort to continuously improve our guest experience.

8/10 Good

Paul

Stayed 1 night in Jul 2022
Response from Derek Hunt on Mar 8, 2023
Thank you for your feedback! We look forward to seeing you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Everyone was great from the great valet to the service in the restaurant.
Stayed 1 night in Jul 2022
Response from Derek Hunt on Aug 30, 2022
So glad to read you enjoyed our location as well as our staff! I will be sure to share your kind words with our team, especially our valet!