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Reviews of Homewood Suites by Hilton Portland Airport

3 out of 5
Homewood Suites by Hilton Portland Airport
11936 Ne Glenn Widing Dr, Portland, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 498 out of 738 reviews" "
Rating 8 - Good. 168 out of 738 reviews" "
Rating 6 - Okay. 40 out of 738 reviews" "
Rating 4 - Poor. 20 out of 738 reviews" "
Rating 2 - Terrible. 12 out of 738 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tomasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was convenient for the entire stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,comfortable and convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and kind and helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area could have used more towels.
Stayed 1 night in Mar 2024
Response from Leith, Front Office Supervisor on Mar 11, 2024
Thank you for staying with us, glad you were able to enjoy the pool. There is a phone in the pool area to contact the front desk and we would be happy to bring out more towels. We look forward to seeing you next time.

8/10 Good

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very clean and quiet. Far enough away from the big city but still just a short drive. Airport traffic is fairly quiet. Overall we enjoy our stays here!
Stayed 1 night in Feb 2024
Response from Leith, Front Office Supervisor on Mar 11, 2024
Thank you for consistently choosing to stay with us on your trips! We look can't wait to have you back again.

8/10 Good

Kristine

Stayed 1 night in Feb 2024
Response from Leith, Front Office Supervisor on Mar 11, 2024
Thank you for taking the time to fill out this survey. Hope your stay was a productive and relaxing one.

10/10 Excellent

renee c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homewood Suites - a home away from home
The hotel was conveniently located near the airport and shopping at Cascade station. It was easily accessible to the freeway to head to Vancouver or downtown Portland area. The hotel was clean and offered a good breakfast. The area was safe for families and those traveling alone to come and go from.
Stayed 1 night in Dec 2023
Response from Leith, Front Office Supervisor on Feb 15, 2024
Great to hear you enjoyed the hotel and the amenities we have to offer. Thank you for taking the time to fill out this survey. We look forward to you staying with again soon.

8/10 Good

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leith, Front Office Supervisor on Feb 15, 2024
Thank you for taking the time to fill out this survey. We hope you come visit us again soon.

2/10 Terrible

Jayme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here for the unique rooms with multiple beds for all the kids. Our room that was booked was not available which left 10 year olds alone in their own room.
Stayed 1 night in Dec 2023
Response from Leith, Front Office Supervisor on Dec 17, 2023
We are sorry for the inconvenience it caused, our manager is aware of the situation and is working on making your upcoming reservation a super awesome experience.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't get the full experience due to an early flight but enjoyed our night. Slept well and that is what matters.
Stayed 1 night in Dec 2023
Response from Leith, Front Office Supervisor on Dec 17, 2023
Thank you for taking the time to fill out this survey, we look forward to having you back soon.

6/10 Okay

MELISSA

Stayed 1 night in Dec 2023
Response from Leith, Front Office Supervisor on Feb 15, 2024
Thank you for taking the time to fill out this survey, We look forward to you staying with us again.

10/10 Excellent

Mindi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leith, Front Office Supervisor on Dec 17, 2023
Thank you for staying with us on your trip. We hope you enjoyed your stay and we look forward to seeing you again.

4/10 Poor

JaVonna

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not as nice as the pictures on Expedia…in person the facility feels old. The pool is in a separate building. No hot tub. Although nice the front desk was not helpful and had to call to remind them about certain requests. Elevator was tiny and there was no covered entrance way to park car and drop things off. Breakfast was edible. Wouldn’t stay there again.
Stayed 2 nights in Nov 2023
Response from , Front Office Supervisor on Nov 20, 2023
Sorry to read that you were less than happy with your stay during your time here. Our front door does have a covered entrance which is where you'd be able to find the luggage carts. We look forward to you staying with us again and giving us a chance to WOW you.

10/10 Excellent

Tara

Stayed 1 night in Nov 2023
Response from Leith, Front Office Supervisor on Nov 12, 2023
Thank you for taking the time to fill out the online review, we appreciate your feedback. We look forward to seeing you again real soon.

8/10 Good

Raquel

Stayed 3 nights in Oct 2023
Response from Leith, Front Office Supervisor on Nov 5, 2023
Thank you for taking the time to fill out the online review. We appreciate you choosing us as your home away from home. Hope to see you again soon.

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Oct 2023
Response from Leith, Front Office Supervisor on Nov 5, 2023
Thank you for taking the time to fill out the online review. We look forward to seeing you again soon

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leith, Front Office Supervisor on Oct 20, 2023
Thank you for taking the time to fill out the online review, we appreciate you staying with us and look forward to you staying again.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would stay again
Wonderful spacious, sweet very clean. There was a few ants on the bathroom floor but no big deal.
Stayed 2 nights in Sep 2023
Response from Leith, Front Office Supervisor on Oct 8, 2023
Thank you for taking the time to fill out this online survey, we appreciate your feedback and have since treated the room for the ants. We look forward to you staying with us again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this property. The staff were all friendly and helpful. I was surprised at the $10 per night parking fee. It is a surface lot not a ramp with no extra security and not in a Downtown location. It leaves the impression that you are nickle and diming us when we are already paying over $200 per night to stay there.
Stayed 2 nights in Sep 2023
Response from Leith, Front Office Supervisor on Sep 25, 2023
Thank you for taking the time to fill out the online review. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my time here
Nice quiet, clean, comfortable. Staff was helpful. Very enjoyable stay.
Stayed 2 nights in Apr 2023
Response from Leith, Front Office Supervisor on Sep 22, 2023
Great to hear your stay was a comfortable one. We look forward to you staying with us again real soon.

10/10 Excellent

Matthew

Stayed 5 nights in Sep 2023
Response from Leith, Front Office Supervisor on Oct 8, 2023
Thank you for choosing Homewood Suites as your home away from home while traveling. We hope to see you here again soon.

10/10 Excellent

Hoa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Leith, Front Office Supervisor on Sep 16, 2023
We appreciate you taking the time to fill out the online review and look forward to you visiting us again.

10/10 Excellent

Tovah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
This place was immaculate and so welcoming. Breakfast had all the extras. We plan to return with family.
Stayed 1 night in Sep 2023
Response from Leith, Front Office Supervisor on Sep 16, 2023
Sounds like you and your family had a tremendous stay! Thank you for choosing Homewood Suites as your home away from home and we look forward to your visit agian real soon.

10/10 Excellent

Lanfa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room, clean, very, good breakfast
Stayed 1 night in Sep 2023
Response from Leith, Front Office Supervisor on Nov 12, 2023
Thank you for choosing Homewood Suites Portland Airport as your home away from home while traveling. We look forward to you staying with us again.

10/10 Excellent

Kelsee

Stayed 1 night in Sep 2023
Response from Leith, Front Office Supervisor on Sep 8, 2023
Great to hear you had a terrific stay! We look forward to your return soon. Thank you for choosing us as your home away from home.

10/10 Excellent

Eitan, monsey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern rooms that are spacious. Staff very friendly and helpful
Stayed 1 night in Sep 2023
Response from Leith, Front Office Supervisor on Sep 8, 2023
Thank you for taking the time to fill out the online review. We hope to have you stay with us again.

6/10 Okay

Laura, Easton

Liked: Cleanliness, property conditions & facilities
Everything is fine here EXCEPT they charge you $10 to park your car. Note this isn't an urban area with a parking garage or public transportation. You have to drive there and its a regular parking lot. Really a turnoff for what would be a solid place to stay. Its just a way for them to make a few bucks
Stayed 1 night in Sep 2023
Response from Leith, Front Office Supervisor on Sep 8, 2023
Thank you for sharing your experience here, sounds like you had a great stay.

4/10 Poor

Inna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Room was very dirty. Very disappointing
Stayed 2 nights in Sep 2023
Response from Leith, Front Office Supervisor on Sep 8, 2023
Sorry to hear the room was dirty at tine of check in. Thank you for sharing your experience and we will use this as an example for better training. We appreciate your feedback.

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leith, Front Office Supervisor on Sep 8, 2023
Thank you for choosing us as your home away from home! We look forward to you staying with us again real soon.

10/10 Excellent

Travis

Stayed 1 night in Aug 2023
Response from Leith, Front Office Supervisor on Sep 22, 2023
Thank you for taking the time to fill out the online review. We look forward to you returning.

10/10 Excellent

Jenifir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person, Jason, was super helpful and accommodating. He went above and beyond and is much appreciated! Great customer service!
Stayed 1 night in Aug 2023
Response from Leith, Front Office Supervisor on Sep 1, 2023
Thank you for taking the time to fill out the online review and for recognizing our front desk employee Jason! We hope to see you again soon.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was very good, thank you, we are looking forward to book in a future again. 🙂
Stayed 1 night in Aug 2023
Response from Leith, Front Office Supervisor on Sep 1, 2023
We look forward to you staying with us again soon. Thank you for staying with us.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Leith, Front Office Supervisor on Aug 20, 2023
Thank you for choosing our hotel as your home away from home. We look forward to seeing you soon.

10/10 Excellent

Suye

Good
Stayed 2 nights in Aug 2023
Response from Leith, Front Office Supervisor on Aug 20, 2023
Thank you for taking the time to fill out the online review we appreciate it. Looking forward to seeing you soon.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean close dining. Clean pool, excellent breakfast. Nice staff. Clean rooms.
Stayed 1 night in Aug 2023
Response from Leith, Front Office Supervisor on Aug 20, 2023
Sounds like you had a great stay! Thank you for sharing your experience and we hope to see you again soon.

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have better breakfast options.
Stayed 1 night in Aug 2023
Response from Leith, Front Office Supervisor on Aug 20, 2023
Thank you for sharing your breakfast experience, we are sorry to hear the options on the day/s you stayed was not to your liking. We try to have a different amount of options and even have gluten free items on the menu. We hope you will give us another chance to make it right.

8/10 Good

SANDEEP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with kids
Stayed 3 nights in Aug 2023
Response from Leith, Front Office Supervisor on Aug 20, 2023
Sounds like you and your children had a great stay! Thank you for sharing your trip with us and we look forward to having you back.

6/10 Okay

Michael J

Stayed 2 nights in Jul 2023
Response from Leith, Front Office Supervisor on Sep 1, 2023
Thank you for taking the time to fill out the online survey. We hope you enjoyed your stay.

10/10 Excellent

Katie, Crown Point

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place with great staff.
Stayed 1 night in Jul 2023
Response from Leith, Front Office Supervisor on Jul 31, 2023
We appreciate you choosing out hotel for your home away from home and we look forward to you staying again.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
ample parking but they charge for it
Stayed 1 night in Jul 2023
Response from Leith, Front Office Supervisor on Jul 31, 2023
Thank you for taking the time to fill out the online review, we look forward to you staying again with us soon.

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Leith, Front Office Supervisor on Jul 31, 2023
Thank you for taking the time to fill out the online review of your stay. We appreciate you choosing out hotel to stay at during your trip. We look forward to seeing you again real soon.

10/10 Excellent

Cynthia

Travelled with family and small children
Enjoyed having 2 bedrooms in same room. Gentleman at checking was very nice and helpful
Stayed 1 night in Jul 2023
Response from Leith, Front Office Supervisor on Jul 31, 2023
Thank you for sharing your experience during your stay here at our hotel. Sounds like our front desk agent took very good care of you! Hope to see you again soon.

10/10 Excellent

MATTHEW FRANK

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice property
Stayed 1 night in Jul 2023
Response from Leith, Front Office Supervisor on Jul 15, 2023
Thank you for taking the time to fill out the online review on your stay. We appreciate you and your opinion. Look forward to seeing you sooner than later.!

10/10 Excellent

S Ehtesham

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its located within close proximity of airport, shopping malls and restaurants. The buffet breakfast items are decent.
Response from Leith, Front Office Supervisor on Jul 15, 2023
From the sound of your review you enjoyed your stay with us! Thank you for choosing our property as your home away from home. Hope you choose us again.

10/10 Excellent

Amber Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel
Stayed 1 night in Jun 2023
Response from Leith, Front Office Supervisor on Jul 2, 2023
Thank you for taking the time to fill out the online review. We appreciate you choosing our hotel and hope to see you again soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Leith, Front Office Supervisor on Jul 2, 2023
Thank you for filling out the online review and glad you enjoyed your stay. Looking forward to seeing you again real soon.

10/10 Excellent

JENNIFER, SUN CITY

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really nice. We stayed the night before we flew. Perfect. Shuttle service was so helpful, as is the park and fly.
Response from Leith, Front Office Supervisor on Jul 2, 2023
Sounds like you had a great stay before your flight out. Thank you for taking the time to fill out the online review and we hope to see you again soon.

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Lovely hotel , relaxed .
Stayed 1 night in Jun 2023
Response from Leith, Front Office Supervisor on Jul 2, 2023
Sounds like your family had a wonderful stay! Thank you for choosing Homewood Suites at the Portland Airport and we look forward to seeing you and your family again.!

6/10 Okay

alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Leith, Front Office Supervisor on Jun 19, 2023
Thank you for taking the time to fill out the online review, we appreciate you staying with us and look forward to seeing you again real soon.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Leith, Front Office Supervisor on Jun 17, 2023
Thank you for taking the time to fill out the online review. Looks like you had a great stay and we look forward to seeing you again real soon.