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Reviews of Best Western Plus Portland Airport Hotel & Suites

2.5 out of 5
Best Western Plus Portland Airport Hotel & Suites
11938 NE Airport Way, Portland, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 999 reviews" "
Rating 8 - Good. 256 out of 999 reviews" "
Rating 6 - Okay. 56 out of 999 reviews" "
Rating 4 - Poor. 22 out of 999 reviews" "
Rating 2 - Terrible. 28 out of 999 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 24, 2024
Thank you for your feedback.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Breakfast sucked.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was excellent. Paris is a great employee
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 17, 2024
Thank you for your feedback and we will be sure to share your review with Peras.

10/10 Excellent

Helen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 16, 2024
Thank you for your feedback on your recent stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 12, 2024
Thank you

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice included breakfast! I like the addition of oat milk for plant-based options🤗
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 10, 2024
We are glad you enjoyed your stay.

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We would totally stay here again. Everything was good - the beds, the amenities in the bathroom, the breakfast and the staff. We even joined the Best Western Rewards Program because we’ll be staying at a BW Plus anytime we travel now!
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 12, 2024
Thank you for your feedback on your recent stay with us.

8/10 Good

Feyseng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was missed informed about breakfast hour, but our fault for not readying sign.
Stayed 1 night in Apr 2024
Response from Jessica-Front Office Manager on Apr 10, 2024
Thank you for your feedback.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and had good facilities.
Stayed 3 nights in Mar 2024
Response from Jessica-Front Office Manager on Apr 3, 2024
Thank you for your feedback on your recent stay with us.

8/10 Good

Quentin, Missoula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice service at my late check in from Diego!
Stayed 1 night in Mar 2024
Response from Jessica-Front Office Manager on Apr 1, 2024
Thank you for your feedback on your recent stay with us.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the locked doors. super clean. darn good continental breakfast. parking super easy and visible
Stayed 1 night in Mar 2024
Response from Jessica-Front Office Manager on Mar 26, 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay.

8/10 Good

Kosei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it and will stay again.
Stayed 2 nights in Mar 2024
Response from Jessica-Front Office Manager on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Alexis, Bend

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Jessica-Front Office Manager on Mar 21, 2024
We are glad you enjoyed your experience. Thank you for your feedback.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service
The rooom is rather dark. Otherwise it was perfect for a night before a flight.
Stayed 1 night in Mar 2024
Response from Jessica-Front Office Manager on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from Jessica-Front Office Manager on Feb 27, 2024
Thank you for your feedback.

2/10 Terrible

katlin

Travelled with family
We booked this property specifically because it had an airport shuttle and we were having an overnight layover with our 2 small kids and we did not travel with car seats. It was not made clear that the airport shuttle only ran until 11pm and we were then left stranded at the airport when our flight landed later just slightly after 11. There were no ride shares that offered car seats and we spent well over an hour trying to figure out what to do after getting off a 6.5 hour flight with 2 cranky toddlers. It was infuriating to say the least. After so much runarounds and a mini breakdown, the Alaskan baggage attendant was able to gift us two car seats in order to get a taxi over to the hotel; which was an additional cost we weren’t planning on since I deliberately chose a hotel with a free shuttle. However, the night receptionist tried to be as helpful as possible and was kind enough to grant us a later check out. The breakfast and coffee machine were more than adequate though which was much needed.
Stayed 1 night in Feb 2024
Response from Jessica-Front Office Manager on Feb 21, 2024
I apologize about your experience and the third party site you booked through not being clear on our Hotel shuttle times. We hope you will give us another chance to provide exceptional service during your stay.

2/10 Terrible

Cindy

Travelled with family
Disliked: Staff & service
Staff very rude to us never stay there again
Stayed 2 nights in Feb 2024
Response from Jessica-Front Office Manager on Feb 21, 2024
We apologize about your experience. We appreciate your business and hope you give us another chance to provide exceptional service.

10/10 Excellent

Rechelle

Stayed 1 night in Feb 2024
Response from Jessica-Front Office Manager on Mar 21, 2024
Thank you for your feedback.

2/10 Terrible

Kyle

Stayed 1 night in Jan 2024
Response from Jessica-Front Office Manager on Mar 21, 2024
Thank you for your feedback.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Not many options on walking distance for restaurants
Stayed 1 night in Jan 2024
Response from Heather on Jan 31, 2024
Thank you for the review. At this time there is only Sidelines, China Wok, McDonalds, Burger King, Sharis, Panera Bread and Shilo's Restaurant in walking distance. Door Dash has an excellent selection of delivery to the hotel though!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha staff was great My room was clean and comfortable The price was right and a free shuttle to the airport.
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Thank you Stephanie, glad you enjoyed your stay and we hope to see you again.

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
It was so easy from airport and late night arrival
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Thank you Kris, hope to see you again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property a couple times now, and each time I have been greeted by friendly, helpful staff, quick service, and have gotten a clean, comfortable room. It is now my go to hotel for trips in and out of Portland international.
Stayed 1 night in Jan 2024
Response from Heather on Jan 30, 2024
Thank you Jason and so glad to hear we will see you again.

10/10 Excellent

Shellyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

10/10 Excellent

Vicki

Stayed 1 night in Jan 2024
Response from Jessica-Front Office Manager on Mar 21, 2024
Thank you for your feedback.

4/10 Poor

Kathy

The shuttle from the airport was canceled due to weather, though the roads were just wet. I wasn’t notified in anyway that I would need to find my own transportation. The desk clerk told me the shuttle was a courtesy and not an obligation for your hotel and if it wasn’t available it wasn’t your problem.
Stayed 1 night in Jan 2024
Response from Heather on Jan 25, 2024
Yes we did shut down our courtesy shuttles briefly on the weekend it snowed, few hours late evening and a few hours early morning the night day, as it was unsafe for our drivers and passengers due to the icy and snowy conditions. Sometimes weather events occur, and we have to make last minute decisions to keep everyone safe. We apologize that this was an inconvenience for you and we understand, but safety is very important to us.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was Great !
Stayed 5 nights in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was during the ice storm so hard to rate the outside of property. They had the proper covering on the ground to prevent falls and that stuff gets tracked in but has to be done. They were willing to let us stay a bit longer than check out if needed to be safe to drive. Staff helpful and breakfast was good. I will them again if we have to stay before a flights.
Stayed 1 night in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

10/10 Excellent

Mali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to praise the gentleman who checked us in, he was so kind and helpful. Even took time to help a couple who came in without reservations, finding them a room at a neighboring hotel.
Stayed 1 night in Jan 2024
Response from Heather on Jan 25, 2024
Thank you for the review!

8/10 Good

Tom

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jessica-Front Office Manager on Jan 12, 2024
We appreciate your feedback.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica-Front Office Manager on Jan 12, 2024
Thank you for your reply.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica-Front Office Manager on Dec 29, 2023
Thank you for your feedback on your recent stay.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel near the airport. hard to control the heating and cooling and bed was mid at best.
Stayed 1 night in Dec 2023
Response from Jessica-Front Office Manager on Dec 26, 2023
Thank you for your feedback on your recent stay with us.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff
Stayed 1 night in Dec 2023
Response from Jessica-Front Office Manager on Dec 21, 2023
Thank you.

10/10 Excellent

Chad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica-Front Office Manager on Dec 21, 2023
We appreciate your feedback.

10/10 Excellent

Mariah

Stayed 1 night in Dec 2023
Response from Jessica-Front Office Manager on Jan 6, 2024
Thank you for your feedback on your recent stay with us.

10/10 Excellent

Tiare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual,The property is clean and staff is friendly!
Stayed 1 night in Dec 2023
Response from Jessica-Front Office Manager on Dec 21, 2023
Thank you for your feedback on your recent stay with us.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating and helpful. They drove us to Cascade Station for dinner and picked us up. They also stored our oversize luggage so we would not have to drag downstairs the next day.
Stayed 1 night in Nov 2023
Response from Jessica-Front Office Manager on Dec 5, 2023
Thank you for your feedback we are glad you enjoyed your stay.

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly front desk and helpful. Safe and quiet place to stay. Will be back.
Stayed 1 night in Nov 2023
Response from Jessica-Front Office Manager on Nov 28, 2023
Thank you for your feedback we will see you again.

10/10 Excellent

Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had been recently updated in some areas. It was in a safe area and they had a decent breafast. Employees were friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Jessica-Front Office Manager on Nov 16, 2023
We appreciate your feedback.

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jessica-Front Office Manager on Nov 16, 2023
Thank you for your feedback.

8/10 Good

Clifford, Indio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 4 nights in Nov 2023
Response from Jessica-Front Office Manager on Nov 16, 2023
Thank you for your feedback.

10/10 Excellent

Jolene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great service
Stayed 1 night in Nov 2023
Response from Jessica-Front Office Manager on Nov 16, 2023
Thank you for your feedback.

10/10 Excellent

Erik

Stayed 1 night in Nov 2023
Response from Jessica-Front Office Manager on Dec 5, 2023
Thank you for your feedback.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very clean, comfortable stay. The hot breakfast was very worth it, good variety of foods. Very helpful and courteous staff. I wasnt in fear of my vehicle being broken into, decent area.
Stayed 1 night in Nov 2023
Response from Jessica-Front Office Manager on Nov 16, 2023
Thank You for you feedback on your recent stay with us.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jessica-Front Office Manager on Nov 4, 2023
Thank you for your feedback on your recent stay with us.