Lobby

Reviews of Hilton Portland Downtown

4 out of 5
Hilton Portland Downtown
921 SW 6th Ave, Portland, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1010 reviews" "
Rating 8 - Good. 244 out of 1010 reviews" "
Rating 6 - Okay. 150 out of 1010 reviews" "
Rating 4 - Poor. 69 out of 1010 reviews" "
Rating 2 - Terrible. 59 out of 1010 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. So clean, so friendly. Valet parking. Walking distance to anything you need really. Love it. ❤️
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Heather,Friendly, convenient, and clean accommodations are what you can expect from our hotel, and we are honored to have earned your compliments! Thank you for allowing Hilton Portland Downtown to host your visit. Returning guests are always a welcome sight, so come back again soon!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here!!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Stephanie,It's always a pleasure having you here! Thank you so much for your kind review and perfect rating. We look forward to your next stay!Sincerely,Dwight Tabales,General Manager

4/10 Poor

Vineet

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t give us rooms on the same floor despite being on the same booking. Bathroom in the room stinks.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Vineet, Thank you for taking a moment to share your feedback. We're sincerely sorry to hear that you were disappointed with your stay. We understand your frustration regarding your room locations; please know that rooms are subject to availability which can impact room locations. Your feedback is important as we are dedicated to providing all our guests with a top-notch experience. We hope you'll consider coming back for a much-improved stay in the future. Sincerely,Dwight Tabales,General Manager

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its hard to find parking andnverh expensive for the valet. But over all an amaizng hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Georgia,Thank you for your review! We're delighted you had an enjoyable overall experience. Please know regarding our valet parking fee that we work to maintain pricing similar to the surrounding area, though we understand your disappointment. Your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon. Sincerely,Dwight Tabales,General Manager

10/10 Excellent

rajan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE HOTEL
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Rajan,It's terrific you had a five-star stay with us at Hilton Portland Downtown, and we trust you appreciated our comfortable rooms and friendly staff. The next time your travels bring you our way, please revisit us for another flawless experience!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay. Building is aging.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Allyson,Thank you for your insightful feedback on your stay at Hilton Portland Downtown. It's wonderful that you had such a great time while staying with us. Being situated in the heart of downtown, we are close to anything you may need. We are even pet-friendly, so your furry family members can come along! We are looking forward to welcoming you back and giving you another excellent stay!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Santino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Staff was friendly and everything was in a walking range. Valet parking staff very friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Santino,Thank you! It was a pleasure to welcome you to Hilton Portland Downtown and we are delighted you had such a wonderful stay. All of your kind words will be shared with our team. We look forward to welcoming you back for another five-star experience.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Donald,We can’t thank you enough for staying at Hilton Portland Downtown, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Casandra

Liked: Amenities
It was nice
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Casandra,Thank you for taking the time to leave us a review. We are thrilled you had a nice stay and hope to welcome you back again to Hilton Portland Downtown.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Valet service very substandard!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Joseph,Thank you for taking a moment to leave a review. Based on your rating, it seems you had an enjoyable overall experience with us! However, we regret that our valet service fell short of expectations. We'll be sure to share your feedback internally to ensure our high standards are being met. It was a pleasure having you here, and we hope you return soon.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

James

Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Stayed 1 night in Feb 2024

2/10 Terrible

Rendell

Stayed 1 night in Dec 2023
Response from General Manager on Feb 15, 2024
Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,Dwight Tabales,General Manager

6/10 Okay

Nithyakalyani

Travelled with partner
I don’t like the fact that they charge 55$ a night for parking! Also - they charged me early check in fee , even when I was checking in an hour before noon when they supposedly don’t charge a fee .
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Nithyakalyani,Thank you for sharing your concerns with us. We understand your disappointment regarding the parking fee and early check-in. We strive to provide transparent pricing and a seamless experience for our guests, and we apologize for any confusion or inconvenience caused. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Sincerely,Dwight Tabales,General Manager

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

6/10 Okay

BILLY

Stayed 2 nights in Feb 2024

2/10 Terrible

Andrew

Travelled with family and small children
Disliked: Staff & service
My family and I live in Longview wa and once a month we randomly make a one to two day stay in Portland just to get away. We mostly stay in nice high end hotels in Portland. Our visit to the Hilton was hands down the worst experience thus far. To start we booked a king size bed with a corner view. What we received was a queen bed in the smallest room on earth. We had our seven year old daughter with so my wife requested a rollaway bed. The response we received was “well we don’t typically offer that. If that’s something you must have we’re going to charge you $25.” When I went down to the front desk they had young teenagers in street clothes who seemed less interested in helping me with my situation and more interested in joking around and talking with her friends. It only got worse from there. We had dinner reservations at 7:20 and when we tried to call up our car from valet it took them over 40 minutes to pull my car up. After we returned from dinner, walking down the hall to our hotel room a strong odor of cigarette and marijuana was present in the hallway, and in several of the rooms you could hear loud noises as if somebody was having a party. I’ve stayed at Hilton hotels in the past, and I can say Barun. This was the worst experience I’ve ever had with the Hilton Nel and I highly doubt I’ll ever return.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Andrew,Your feedback is valuable as it helps us improve. Please accept our apologies for any issues with the room size and service as well as for any concerns about odor and noise. Your experience does not represent the high standards we aim to live up to, and we'll be sure to look into your comments further. The next time you're in the area, we'd appreciate the chance to provide you with a more positive visit. Sincerely,Dwight Tabales,General Manager

2/10 Terrible

Ryan

Travelled with family
Disliked: Property conditions & facilities
The online registration didn’t say that there is only valet parking available. Which was $55 extra on top of the hill. And the bathroom has water damage and a hole in the ceiling. Air conditioning did not work. Had to sleep with window open all night
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Ryan,Thank you for sharing your concerns about your recent stay. We apologize for any disappointment regarding our parking options. Additionally, we regret the issues you encountered in your room, including the water damage issues with the air conditioning. These conditions are not up to our usual standards, and we will address them promptly. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to offer you a more comfortable and hassle-free experience in the future.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Anicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from General Manager on Feb 20, 2024
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city!Sincerely,Dwight Tabales,General Manager

2/10 Terrible

Marko

Disliked: Cleanliness, staff & service, property conditions & facilities
Hilton was very subpar in Portland staff were friendly and that was about it their heaters stopped working in all the rooms and we asked about it the front desk simply said “it’s hard to keep the hotel heated it’s a big place.” The ceiling was leaking water for over a day from the lights in the lobby. The bar/restaurant took over a hour to bring the food and drinks with barely any customers. They didn’t accommodate us at all. 2/5 stars. Like I said the staff were really friendly and nice but just not a good experience
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Marko,All feedback is welcomed and appreciated, and we thank you for taking the time to reach out and share yours. We apologize that your stay did not meet your expectations. However, your kind comments will be shared with our staff. Rest assured, we will use your feedback to ensure that our service in the bar area is streamlined and that the temperature of our hotel is comfortable for all our guests. Our guests have come to expect an enjoyable stay with us, and we hope you will consider returning. Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Xiaodi

Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Sincerely,Dwight Tabales,General Manager

2/10 Terrible

Greg Hogdal Diana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Really rude staff at checkin counter
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Greg,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that wasn't the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Dwight Tabales,General Manager

6/10 Okay

Cat

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Roberto Martinez

Stayed 4 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Rebecca Camacho

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

2/10 Terrible

Shawna

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here again we went to a weddings there and got a room it was dirty small the light was burnt out when you walked in our room the room looked nothing like what the pictures showed very disappointing and my mother in laws room was nothing like in the pictures also and we had to park across the street without choice bed was super uncomfortable we checked out early so we could go home and get some sleep cause the bed was horrible.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Shawna,We're grateful to have had the opportunity to host you. While we hope you had a lovely time at the wedding, we're sorry you had cleanliness concerns during your stay. This doesn't match our high standards, and we'll work hard to ensure our accommodations are immaculately clean. Please consider giving us another chance to exceed your expectations. Sincerely,Dwight Tabales,General Manager

8/10 Good

Rukiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Henry

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 22, 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Dawna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel. It feels like home to me.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Dawna,It was a pleasure reading your lovely, five-star review of Hilton Portland Downtown. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. Should your travels bring you back to the area, we look forward to welcoming you back again.Sincerely,Dwight Tabales,General Manager

8/10 Good

Kylee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bar staff was poor
Response from General Manager on Jan 9, 2024
Dear Kylee,Thank you for staying with us and for your review. We are disappointed your visit was not as expected, and we will make sure to review your comments with our team. Again, thanks for your feedback, and we hope you will consider staying with us the next time you are passing through.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Beth

Response from General Manager on Jan 2, 2024
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

8/10 Good

fernando c, Chesapeake

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Sincerely,Dwight Tabales,General Manager

8/10 Good

Gregg, San Jose

Stayed 1 night in Dec 2023
Response from General Manager on Feb 20, 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Pablo

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future. Sincerely,Dwight Tabales,General Manager

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from General Manager on Jan 14, 2024
Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit.

2/10 Terrible

Olesya

Stayed 1 night in Dec 2023
Response from General Manager on Jan 13, 2024
Dear Olesya,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,Dwight Tabales,General Manager

10/10 Excellent

inna

Stayed 1 night in Dec 2023
Response from General Manager on Jan 13, 2024
Dear Inna,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Pheephakorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Great service and clean.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your stay at Hilton Portland Downtown! Thank you for your kind words. Please come see us again soon.Sincerely,Dwight Tabales,General Manager

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Kathlynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future. Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Thanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 20, 2023
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
My husband and I were celebrating our 11th anniversary. I enjoyed the location to down town.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Shara,Thank you for choosing us for your special anniversary celebration! We're delighted that our convenient location contributed positively to your experience. It's lovely that you both enjoyed your stay, and we hope to welcome you back to Hilton Portland Downtown for many more anniversaries to come!Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Zahra

Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.