Studio, 2 Double Beds, Non Smoking

Reviews of Extended Stay America Suites Portland Scarborough

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 126 out of 599 reviews" "
Rating 8 - Good. 188 out of 599 reviews" "
Rating 6 - Okay. 134 out of 599 reviews" "
Rating 4 - Poor. 80 out of 599 reviews" "
Rating 2 - Terrible. 71 out of 599 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to leave due to 6 hours of straight noise overhead. Jumping/ stomping...couldn't get any sleep. Requesting a full refund!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Mike, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the noise disturbance caused by other guests. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

2/10 Terrible

Su

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever. The hotel initially provided the wrong room, and upon addressing the issue, they informed us that no rooms were ready despite it being past the check-in time. Additionally, there was a strange smell in the room. Although the no-smoking signs in every room, the hallway was filled with a strong smell of weed. The staff's attitude was ok.
Response from Hotel Management on Feb 20, 2024
Dear Su, Thank you for choosing us and for sharing your comments. It is nice that you were impressed with our team's attitude. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

10/10 Excellent

Gregory

Stayed 1 night in Feb 2024

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
It served it's purpose
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Amy, Thank you for the review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a comfortable room in a location best for your needs. It makes us happy when we get praise for the work done, and we would be glad to share them with our team for encouragement. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

4/10 Poor

JOHN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room’s lock was unreliable and loose. They did not have the furnishings in the kitchen that they promised. They could not provide a coffee maker for example. It had snowed earlier in the day and the walkways were still covered in slush the following morning. They had a young boy (about 10 or 11 years old) trying to shovel the walkways. In general the staff were friendly and tried to be as helpful as they could.
Response from Hotel Management on Jan 28, 2024
Dear John, Thank you for sharing your experience with us. We appreciate your acknowledgment of our friendly staff and their efforts to assist. However, we apologize for the inconvenience caused by the room lock, missing kitchen furnishings, and the condition of the walkways. Your feedback is valuable, and we will address these issues promptly. We are committed to improving our services and hope to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chrystal

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Patty at the front desk is amazing. She was helpful, thoughtful, i called more than once to confirm information about propery polocy and she was pleasant, knowledgeable and helpful both times. When i arrived she greeted me and knowing my daughter had just had surgery and i was alone, offered us help with our bags. Conversely, whomever the young lady was who worked the evening front desk shift insisted she could not accommodate my request for utensils and cups unless I came to the front desk for them. With an child recovering from surgery, and having no second person with us, this caused hardship that felt like a lacking in customer service. The room was worth the price, the bathroom and bed were clean and the property was quiet. The broken elevator was a real inconvenience with my room being on the 3rd floor and it was obviously causing hardship for the housekeeping crew. Having that fixed ASAP should be a top priority for the property. All in all it wasnt a bad stay, perhaps not as convenient or service friendly as it could have been
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Dear Chrystal, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Your words of appreciation for our associate Patty are wonderful to know. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering the positive aspects, please stay with us again so we can provide you with a more satisfying experience. We wish your daughter a speedy recovery.Sincerely,Hotel Management

10/10 Excellent

Carolene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that its a quiet place to stay
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 12, 2024
Dear Carolene, Thank you for choosing Extended Stay America for your stay! We're delighted to hear you enjoyed the quiet environment. Your comfort is our priority, and we hope to welcome you back for another peaceful experience.Sincerely,Hotel Management

2/10 Terrible

Dominic

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This place is a crack den with crackheads and prostitutes roaming the halls. Stairwells are filthy (elevator was broken). Staff wouldn’t raise a finger to help you out. Crowds smoking at the door at all hours. Stay away!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Dear Dominic, We appreciate your feedback and sincerely apologize for any discomfort you experienced. Our commitment is to provide a secure and comfortable environment. We take your concerns seriously and will address the cleanliness and guest behavior issues. Your feedback is valuable, and we hope you consider staying with us again, allowing us the opportunity to offer a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

2/10 Terrible

Apostolos Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had requested that my 2 rooms were on the same floor. They did not accommodate. My kids were on the 3D floor. Noisy, unclean,room smelled disgusting,elevator not working all five days,people hanging out in stairways and the non smoking are in front of the hotel was never respected.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Apostolos Paul, We appreciate your feedback and regret any inconvenience during your stay. Our sincere apologies for not meeting your request for adjacent rooms. We will promptly address the concerns raised regarding noise, cleanliness, and the non-smoking area to ensure improvements. Your understanding is valued, and we hope you consider staying with us again, providing an opportunity to offer a more satisfying experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

2/10 Terrible

Wanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ever employee resided on property. Housekeeping do not know how to clean bath tubs has rings in them. All staff members are on some sort of substance of heroin all nod all are sick in morning all hangout in front disgusted.This will never be a place I would stay oh before I forget breakfast is a ting 10×2sq ft room unbelievable no nothing but coffee nothing more.
Stayed 9 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Wanda, We are sorry to hear about your negative experience. Your observations are concerning, and we take this feedback seriously. Ensuring a safe and clean environment for our guests is a top priority, and your comments will be urgently addressed. We sincerely apologize for the discomfort caused, and we appreciate your patience and understanding. If you have further details or concerns, please contact us directly so we can investigate and address the issues appropriately. Sincerely,Hotel Management

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

T.F.

Stayed 1 night in Dec 2023

2/10 Terrible

JAVIER

Stayed 4 nights in Dec 2023

2/10 Terrible

Charity

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loved the staff at the front desk but was not happy with the guests. I could smell marijuana and cigarettes. Was woken up by the guest next door having a screaming match, called the front desk and they took care of it.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 28, 2023
Dear Charity, We appreciate your positive comments about our front desk staff, and we're sorry to learn about the challenges you faced with other guests during your stay. It's disheartening when disturbances impact the overall experience, but we're glad our team promptly addressed the situation for you. Your comfort and satisfaction are important to us, and we will continue to work towards creating a peaceful environment for all guests. We value your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the book
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
A bit dated and lower class
I stayed here for one night because I wanted to be near my friend's house and also avoid most of the stop lights on Maine Mall Road (it's terrible traffic in December). I was excited to get a room with a fridge. I didn't realize, though, that this type of place would also be popular among those who are temporarily living in extended stay rooms. The quality of these types of people is sketchy. The whole hotel had a bit of a smell to it that I couldn't quite put my finger on. The bed was rather hard and uncomfortable. The room was large and had a full kitchen which would be very useful. Location is quick access to the Maine Mall area and pretty much anywhere you want to go in Maine. I'd stay here again, but with lower expectations.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 21, 2023
Dear Guest, Thank you for your feedback. We appreciate you pointing out particular items you loved and where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Travelled with group
Disliked: Amenities

4/10 Poor

Gregory

Stayed 4 nights in Nov 2023

6/10 Okay

Sally

We were looking for a safe, clean place to spend the night - no need for extras or anything fancy. Our stay fulfilled that need at a moderate price. However, the facility smells of cigarette smoke even though they state there is a “no smoking” policy. Perhaps it’s because of the many people smoking just outside the lobby door and the smoke blows into the hotel. Also, the free breakfast is just a coffee pot and a few packaged muffins and granola bars with no place to sit. We went out for breakfast. If the need presents, we will consider staying there again.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Dear Sally, We appreciate your feedback and are glad that our hotel meets your basic needs at a reasonable price. We apologize for any inconvenience caused by the lingering smell of cigarette smoke and the limited breakfast options. We will address these concerns with the team to ensure a more comfortable and pleasant experience for our guests. Thank you for considering us for your future stays, and we look forward to the opportunity to provide an improved experience. Safe travels!Sincerely,Hotel Management

10/10 Excellent

Jerri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had micro tv big bathroom. The staff was so nice to my mom and dad.
Stayed 5 nights in Nov 2023
Response from Hotel Management on Nov 23, 2023
Dear Jerri, We're truly honored to be your parent's home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the clean room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

6/10 Okay

Joseph

Business traveller
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Stayed 4 nights in Nov 2023
Response from Hotel Management on Dec 9, 2023
Dear Joseph, Thank you for staying with us. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

8/10 Good

David

Liked: Staff & service
It was just an average hotel. Good for one night stay.
Stayed 1 night in Nov 2023

4/10 Poor

Lindsay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy. Sheets had hair and crumbs on one of the double beds. The floors had a sticky substance in spotted areas. The towels didn’t look fully clean.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Lindsay, We sincerely apologize for the subpar experience during your stay. It's disheartening to learn about the noise disturbances and cleanliness issues you encountered. This is certainly not the standard we strive for, and we appreciate your feedback as it helps us promptly address and rectify these matters. Our team is committed to ensuring a clean and comfortable environment for our guests, and we will take immediate steps to address the concerns you raised. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely,Hotel Management

4/10 Poor

Ann Marie

Disliked: Property conditions & facilities
The rooms are in need a lot of repair. When I checked in all my info was displayed on a screen where anyone behind me could see. I feel Like this property is used for people who don’t have homes
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Ann Marie, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

8/10 Good

Nancee

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was good
Stayed 1 night in Oct 2023

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator broken, fridge leaking onto rug, rug was dirty and stained.
Stayed 5 nights in Oct 2023
Response from Hotel Management on Oct 18, 2023
Dear Stephanie, We appreciate your feedback on your recent stay. We understand that you encountered some maintenance issues during your visit. Our team is dedicated to addressing such concerns promptly. We apologize for any inconvenience you experienced. Your comments will help us enhance our service and maintenance. We hope you might consider staying with us again, giving us another opportunity to provide you with a more enjoyable experience.SincerelyHotel Management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't do it.
Read the reviews people. I wish I had before going for the "best price." Walked down the hall, and even though every room had a little sign that was "non-smoking", clearly, people had been smoking. Walked into the room and another smell took over and while it wasn't smoke smell, it wasn't much better. At that point, I realized if my Spouse was with me, we would be exiting the building. Just me, so I can handle it. Then, while watching TV, I kept hearing what seemed to be someone using a coin to tap on a door next to me. Came close to calling the front desk, but just gave it some time. I went to the hotel door and opened it quick to see if I could tell where it was coming from. Guess what? It was the refrigerator. Pulled it out and unplugged it for the night. On the good side, the shower pressure was great! I also got a good night's sleep because evidently, our sense of smell adjusts to things. Anyway, don't do it.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

8/10 Good

Terry

Stayed 1 night in Oct 2023

2/10 Terrible

TOM

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in a little after three p.m. The key I was issued didn't work. I got another one, entered room, it reeked of garlic and the bed wasn't made. I was given another room. There was a jack hammer working outside the room breaking up the entrance to the lobby. I had to go to front desk to get five pillow cases because they weren't made. I went to another hotel.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 30, 2023
Dear TOM, Thank you for your valuable feedback on your stay at our hotel. We are very sorry for the delay in getting your accommodations ready and the noise disturbances you experienced from outside work. This concern should not have gone unaddressed. Also, we appreciate you for bringing the room key issue you experienced to our attention. We understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Thank you for your review, and we hope you will visit again soon.Sincerely,Hotel Management

10/10 Excellent

Candice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The manager Cathy that checked me in was amazing. I was on a very long 10 hour drive and she was so caring and compassionate and got me checked in quickly so I could get to the room and rest
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 12, 2023
Dear Candice, It was a great pleasure having you as our guest at Extended Stay America, and thank you for sharing your delightful review with other travelers. Our team strives to deliver a homelike stay with seamless hospitality and accommodations, and we appreciate you highlighting the impeccable service provided by our associate, Cathy. We will certainly enjoy sharing your compliments with our entire team. On behalf of everyone here, we invite you to stay with us again!Sincerely,Hotel Management

2/10 Terrible

Traci

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Incredibly overpriced for NOTHING! Smelly for a “supposedly smoke free hotel” with questionable guests and zero amenities!
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 18, 2023
Dear Traci, We apologize for your disappointment during your stay. Your feedback is important, and we regret that we did not meet your expectations. We take our smoke-free policy seriously and are actively addressing any odor concerns. Additionally, we're continuously working to improve our guest experience and amenities. Your insights are valuable as we strive to enhance our offerings. We hope you'll consider giving us another chance to provide a more satisfactory stay in the future. Your satisfaction is our priority, and we appreciate your feedback as it helps us to make the necessary improvements.Sincerely,Hotel Management

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
First room was not even made up. Second room the lights and tv did not work!
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Dear Susan, Thank you for choosing us and sharing your feedback. We are sorry to hear your room was not prepared at the time of your arrival. We also sincerely apologize for the maintenance issues in the suite you have been moved to. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management

2/10 Terrible

Miranda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was cleaner & nicer then i had anticipated!
Stayed 2 nights in May 2023

10/10 Excellent

Carolynn

Travelled with family, Travelled with pets
Liked: Staff & service
John at the desk was super friendly and kind during check in!
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 24, 2023
Dear Carolynn, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our front desk associate John. We will share your feedback with him and our team to let them know our guest noticed their effort. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

4/10 Poor

Jody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really Hotels.com??
This hotel was disgusting and I'm horrified that it's represented by hotels.com. You may want to give that a thought. For starters it's advertised with a kitchenette but doesn't say it's old, and nothing is stocked. There are no dishes, no pans to cook with and not even a coffee maker. No dish soap no paper towels or napkins. Nothing. I had to ask the man at the desk for a cord to plug the tv in! But when I picked up the phone to call him I discovered the phone doesn't work either! It was a really creepy place. Definitely some shady characters hanging around. Nothing except the beds and towels felt clean in the room or the hallways. I was with my adult daughter and if it wasn't late in the day and we hadn't already brought all our stuff in we would have left. The beds were comfortable and the staff was friendly. I'll give them that.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 22, 2023
Dear Jody, Please accept our sincere apologies for the issues you encountered with us. We are committed to providing an exceptional experience for our guests with every aspect of our hotel. Therefore, we genuinely regret not living up to your expectations or ours. We will review your concerns with our team to see what went wrong and prevent such matters from affecting future guests. We hope you will allow us the opportunity to host you again and make it up to you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service
Clean and friendly
Stayed 1 night in Apr 2023

6/10 Okay

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Carpets were old, kitchen is not supplied (you have to ask for pots, pan and eating supplies from front desk) general condition of the hotel needs a overhaul. Stove was a two burner stove that looked like it was from the 70s Breakfast was muffins and cereal. Coffee you had your choice of regular coffee or water for tea.
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 11, 2023
Dear Stephen, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Portland.Sincerely,Hotel Management

2/10 Terrible

Dawn

Stayed 1 night in Mar 2023

8/10 Good

Roozbeh

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great they have pet friendly accommodations.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Apr 1, 2023
Dear Roozbeh, Thank you for your recent stay at Extended Stay America and for bringing along your furry family member. Pets are always welcome at our hotel, so we are thrilled you both enjoyed your stay. We are glad our convenient first-floor suite was perfect for your time with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon! Sincerely,Hotel Management

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

4/10 Poor

Sarafina Sally

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ladies at the front desk were pleasant and friendly and that's about it. My room was very dusty because the air vents were filthy to the point that I had to remove The dust from the headboard as well as most of the room. There were stains on the walls, carpeting, and light switch on the wall as you walk into the room and there was an odor in the room so I needed to go to a store to buy a bottle of odor remover just to get me through the two days of my business trip. I would have checked out and gone to another hotel but others were completely booked. Clearly they were either understaffed in housekeeping or the housekeepers just didn't care.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 14, 2023
Dear Sarafina, Thank you for taking the time to share your review. We are disappointed that we failed to provide you with the outstanding stay you have come to expect from us. Our priority is to provide exceptionally clean and comfortable accommodations, and what you experienced is unacceptable by our standards. Therefore, we will share your concerns with our housekeeping associates to see what went wrong and ensure such cases are not repeated. Although this visit did not live up to your expectations, we are hopeful for another opportunity to welcome you back for a more enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Jaks

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stay somewhere else
Floors were sticky. They say breakfast but it’s a granola bar. Our only day to sleep and we were woken up by something hitting to window! It snowed and a guy working there was snowing blowing the snow against the windows!! Thank God there was just snow and not a rock. Lost electricity. No shower water was warm. Just not a good stay over all. Not particularly friendly either. Just stay somewhere else.
The windows on the bottom are covered with snow from snow blower
A rock could come through the window
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 11, 2023
Dear Jaks, We sincerely apologize for the issues you encountered during your recent stay with us. We strive to ensure our guests have an exceptional experience during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change what transpired. However, we will take appropriate measures to address the problems you described and prevent future occurrences. We are committed to regaining your trust and confidence and welcome the opportunity to host you again next time you revisit our area.Sincerely, Hotel Management