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We booked this hotel solely based on the fact that they have 24 hour shuttle service to the airport. When we check in we are told that the shuttle guy doesn’t come in until 330 so we would be late getting to the airport. Consequently we had to get an Uber to the airport and spent $50. Also, for our return trip we arrive back in to Portland at 1am and will have to get another Uber spending another $50. The ice machine was directly beside our room and we could hear it all night. And then to top it all off they don’t even have coffee available for their guests. We were VERY DISSATISFIED with our stay
Fire alarm went off. You can hear everything in hallway. 1 “ gap at bottom of hallway door. Not sure if that’s by state building code or what. But has to contribute to noise levels. Also warm on 4th floor. Had to turn on air conditioning in early March to keep temperature down.
Was so amazing.. we went for a funeral stay and everyone was so kind and welcoming, the Christmas decorations was just enough, the card on the stand was thoughtful! We will be back. The food at the cafe was yummy.
Very helpful friendly staff. Main lobby very comfortable atmosphere. Enjoyed fireplace 2 evenings. Room layout nice spacious and very clean. HaD a great stay
At the cafe in the lobby worked a man named Patrick. What a wonderfully genuine gentleman. My family, five of us, had 3 rooms on the same floor. We were up from MA and NC for a funeral due to the Maine mass shooting. Our niece’s husband was killed.
Patrick made us feel so comfortable and well-cared for. We looked forward to seeing him the next morning. He felt like a family member before we left.
I will say that you have a GEM in this man. He is a worker! He was running around serving people like his pants were on fire…and he had a smile on his face the whole time. Give this man a raise!! Seriously! He’s the reason people would look to stay at your Portland Airport location.
We stay here frequently and the staff is always friendly, welcoming and professional. We truly appreciated the extra steps they took this weekend to make it safe and secure during the manhunt in Lewiston.
The hotel is fine, but the Starbucks cafe was pretty awful. Service was extremely slow, and either the staff didn't know the recipes or didn't have the ingredients for the menu items, as items were missing from the given descriptions. This was true at 2 meals.
Super clean, the staff was really helpful and it offered breakfast sandwiches and lunch/dinner apps. 10 minute ride from downtown Portland! I was glad we stayed here instead of downtown. Lots of homeless camps and it was sad to see.
Hotel is located adjacent to the on-ramp for 295, so all night you hear vehicles accelerating up to the highway. The rooms also have a HVAC system that does not allow you to keep fan running all the time so you hear that system cycling on and off while trying to sleep.
Otherwise, while it seems to be an older establishment it was clean and convenient. Furniture was getting worn though.
The hotel is a decent option but would be hard to give any more than 4 stars.
David
Stayed 1 night in Sep 2023
8/10 Good
Deeyan
Sep 15, 2023
We liked everything except every morning I woken up by noise of some one stumping above me or dropping heavy objects above me. I would have to make sure I stayed on the top floor if I ever going back to that hotel.
From the shuttle service from the airport to the hotel was excellent. From the minute I walked through the doors of your hotel. The staff was welcoming. I had dinner that evening that I arrived, and the food was excellent again with the service of the staff.
As we arrived at the hotel late at night, we were not greeted by the receptionist, who was busy helping to absolutely no one. The door to the room was difficult to open as the lock would disengage only at very specific part-turn of the handle. We were greeted by a roach in the bathroom though. Both room and the bathroom looked old and patch-fixed multiple time.
I had much better expectations from hotel's star rating and Hotels.com 8.8 or so rating at the time of reservation and the price of over $180/night.
The hotel was very clean and comfortable. The only issue i had was the housekeeping trying to come in 2 hrs prior to check out time, and i wasnt checking out.
Response from Silvia Cofone, General Manager on Aug 14, 2023
Thank you for taking the time to review us. We hope that we will have the pleasure of welcoming you back to the hotel.
6/10 Okay
Cheryl
Travelled with family
Jul 30, 2023
Disliked: Amenities
Entrance room doors extremely noisy. Need to be properly realigned/hung so not slamming shut day and night. Our room door wouldn’t properly close and we were forced to slam all the time. Also no body wash in room on arrival. The hallways on Saturday night extremely noisy as well. People running up and down.
Cheryl
Stayed 2 nights in Jul 2023
Response from Silvia Cofone, General Manager on Jul 31, 2023
Thank you so much for taking the time to review us. I am so sorry to hear about your experience, but hoping that you will allow us the opportunity to welcome you back to the hotel sometime soon, so that we can provide you with a much better experience next time. Please contact me directly at 207-253-5005, ext. 604 when you get back to the area, so that I can personally ensure you have a most comfortable and problem free stay.
Room was musty, smoky smell. Shuttle was great- driver was so helpful.
Joseph
Stayed 1 night in Jul 2023
Response from Silvia Cofone, General Manager on Jul 31, 2023
Thank you for taking the time to review us. I apologize for the issues experienced, but hopeful you will allow us the opportunity to welcome you back to the hotel sometime soon, so that we can provide you with a much better experience.
I liked the cleanliness of the hotel and comfort of the beds. Very good stay after a long day at the airport. Proximity to the airport was perfect! Would stay again.
Maria
Stayed 1 night in Jul 2023
Response from Silvia Cofone, General Manager on Jul 31, 2023
Thank you so much for the great review!Please come back to see us soon!
Great location… Close to shopping and restaurants and the airport.
Spacious and clean, and very comfortable, Dacians. Each bed had four pillows! Not true of the last place. I stayed love having the mini fridge
Only thing I would’ve liked is a make up mirror in the bathroom.
Margaret
Stayed 1 night in Jul 2023
Response from Silvia Cofone, General Manager on Jul 31, 2023
Thank you so much for the great review!Please come back to see us again!
Very good shuttle service to the airport. A little slow picking up at the airport but prompt & organized very early in the morning for the return.
Amy
Stayed 1 night in Jul 2023
Response from Silvia Cofone, General Manager on Jul 31, 2023
Thank you so much for the great review!Please come back to see us again!
6/10 Okay
Tracy
Travelled with partner
Jul 23, 2023
Liked: Property conditions & facilities
Room never cleaned, constant noise outside of our room all night. Checked in late at night and someone’s key and 2 half empty water bottles in the room.