I was looking for a hotel that could transport my husband and me to the Portland Airport and that was reasonably priced. We hadn't stayed in a Howard Johnson in many years but this one was in the right proximity. Upon checking in, we learned that our room was on the 3rd floor and there was no elevator. However, Vance and Aaron (I think Aaron was the other clerks name) went out of the way to make us comfortable. They offered to carry our luggage to our room or to store it overnight at the office. They gave us directions and recommendations for places to shop and to eat upon our request. We returned our rental car the evening before our flight and required the shuttle to transport us from the airport to the hotel. Vance promptly picked us up (and several other guests) and transported us. He was very pleasant, helpful and enjoyable. The decor of the hotel is somewhat dated and our room was clean and comfortable but a bit dated also, but these two young men make up for any weakness with the room. Additionally, the morning shuttle driver (name escapes me) was also very pleasant and helpful.
Easy walk to downtown. The room part of the room looked newly remodeled and the king bed was comfortable. The bathroom was quite old and worn but was clean. Friendly, helpful staff. We were able to arrive before check in and park our car, saving the hassle of downtown driving and paying to park.
Hotel staff were very friendly and helpful. The breakfast was quite nice with made to order omelets. The one thing was that the hotel was undergoing remodeling while we were there so I don't think we can give a true picture of the hotel accommodations.
I have never been to a hotel where the staff was so friendly and helpful. The registration staff stood in front of the desk welcoming people when they weren't checking people in. They couldn't be nicer in helping us determine the best places to eat and the best way to get there. They remembered where we went and were interested in how everything went. If we encountered a maintenance man or housekeeper in the hallway we were greeted warmly, asked how our stay was going and thanked us for choosing their hotel. At the front desk Stephanie, Ashley and Sherry were great. Alicia and Rusty were fabulous in the dining area at breakfast each morning. Khin cleaned our room every day. She was a doll and did a wonderful job taking care of us, always with a big grin on her face. Even the parking valets watched and hit the button for the automatic door every time they saw us coming or going. When we left we felt like we were leaving friends behind.
Traveller from Wisconsin
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