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Reviews of Oaks Nelson Bay Lure Suites

4 out of 5
Oaks Nelson Bay Lure Suites
20 Tomaree Street, Nelson Bay, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 1000 reviews" "
Rating 8 - Good. 405 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rickie, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff. Accomodated our itinerary which required late check in and out. Well maintained and equipped room.
Stayed 1 night in Mar 2024
Response from Oaks Lure Nelson Bay on Apr 1, 2024
Thank you for your review. We are glad you enjoyed your stay with Oaks Lure Nelson Bay.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Oaks Lure Nelson Bay on Apr 1, 2024
Thank you for your review.

6/10 Okay

Natalia

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Oaks Lure Nelson Bay on Mar 11, 2024
Thank you for your review

2/10 Terrible

sarthak

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from folure on Feb 29, 2024
Thank you for your review.

10/10 Excellent

Tasanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, clean, modern room and bathroom.
Stayed 1 night in Jan 2024
Response from folure on Feb 29, 2024
We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future.

10/10 Excellent

Verena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The apartment was so spacious. Location is great, we could leave the car and just walk to town or the beach
Stayed 2 nights in Jan 2024
Response from Oaks Lure Nelson Bay on Jan 28, 2024
Thank you for your review

8/10 Good

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice apartment. Clean and well appointed. Only bad point was the stairs which we did not know about in advance. Very difficult for someone with Vertigo. The staff are lovely and very helpful. Position is within walking distance to shops, restaurants etc
Stayed 1 night in Jan 2024
Response from Oaks Lure Nelson Bay on Jan 21, 2024
Thank you for your review

6/10 Okay

Joe

Travelled with family
Disliked: Amenities
The size of the room was good. The lift was very hot, more like an industrial lift There was limited atmosphere around the pool area.
Stayed 5 nights in Jan 2024
Response from Oaks Lure Nelson Bay on Jan 21, 2024
Thank you for your review

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service
The rooms were clean and staff were friendly. However only 1 lift worked the whole time we were there. Also very poor laundry facilities. For such a big complex there were only 2 washing machines and 2 dryers.
Stayed 4 nights in Jan 2024
Response from Oaks Lure Nelson Bay on Jan 16, 2024
Thank you for your review

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's not what they make out to be in the photo's.beds were very uncomfortable it felt like you were sleeping on Springs. And for a self contained apartment I expected a bit better.
Stayed 5 nights in Jan 2024
Response from Oaks Lure Nelson Bay on Jan 16, 2024
Thank you for your review

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Oakes. Very large and spacious apartment, full kitchen and all utensils, everything was clean and comfortable, with a balcony overlooking Nelson Bay. Only a few minutes walk to Woolworths and great doning options, and 7 mins to the Marina with lots of activities to keep the family entertained. We loved it!
Stayed 2 nights in Dec 2023
Response from Oaks Lure Nelson Bay on Jan 16, 2024
Thank you for your review

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Oaks Lure Nelson Bay on Jan 16, 2024
Thank you for your review

4/10 Poor

gaspare

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Oaks Lure Nelson Bay on Jan 16, 2024
Thank you for your review

10/10 Excellent

Ankil

Stayed 1 night in Dec 2023
Response from Oaks Lure Nelson Bay on Jan 21, 2024
Thank you for your review

10/10 Excellent

akashdeep

Stayed 1 night in Dec 2023
Response from Oaks Lure on Dec 29, 2023
Thanks for your feedback :) we hope to see you again soon!

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, the only thing that let the room down was the size of the shower head. After driving 7 hours looking forward for a comfy bed and a hot shower. Hate showers you have at run around to get wet.
Stayed 1 night in Dec 2023
Response from Oaks Lure on Dec 29, 2023
Thanks for your feedback Jason, we will get the team to look into the shower heads. We hope to see you again soon! :)

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean apartment with lovely, friendly, helpful staff. Plenty of parking. Situated at the top of a hill but walking distance to the main shops, Woolworths, the Bowling Club and down to the Marina. The apartment we stayed in had quite a steep staircase inside so just be mindful of that when you are booking and ask as that may be a problem for some people. The area was nice and quiet. Overall, it is a lovely property and one I will stay again in one day.
Stayed 3 nights in Nov 2023
Response from Oaks Lure Nelson Bay on Nov 30, 2023
We are glad you had an enjoyable stay. Thank you for your review.Oaks Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from folure on Nov 30, 2023
Thank you for your recent review

2/10 Terrible

Charles

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Was given a room that was different to what was booked and paid for. Instead of 2 bathrooms the property had 1 and the bedrooms were supposed to be in seperate areas but they were next to each other. Pillows were all high, thick, hard and uncomfortable. Surely you can a mix to suit different requirements. WIFI was about as useful as a flyscreen on a submarine and we all had to hotspot off our own phones. Not sure why you would have to pay more for alleged faster speed when you just offer the best speed to everyone.
Stayed 1 night in Nov 2023
Response from Oaks Lure Nelson Bay on Nov 16, 2023
Thank you for your review

8/10 Good

Bruce, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spotless but unfortunately my room faced the street and there was a street light directly outside but everything else was good
Stayed 2 nights in Nov 2023
Response from Oaks Lure Nelson Bay on Nov 14, 2023
Thank you for your review

6/10 Okay

Kevan

Travelled with partner
Liked: Cleanliness
Room very small,only 1 chair
Stayed 3 nights in Nov 2023
Response from folure on Nov 30, 2023
Thank you for your review.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location, and views from the Bay View apartments. The bed is way too hard to have a good night's sleep on.
Stayed 3 nights in Nov 2023
Response from Oaks Lure Nelson Bay on Nov 14, 2023
Thank you for your review

6/10 Okay

Casey

Travelled with partner
Liked: Staff & service
It was nice, although needs more attention cleanliness in the bathrooms
Stayed 2 nights in Oct 2023
Response from Oaks Lure Nelson Bay on Nov 7, 2023
Thank you for your reply

8/10 Good

Jean

Stayed 2 nights in Oct 2023
Response from folure on Nov 30, 2023
Thank you for your review.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
What is there to say about a perfect stay.
Stayed 2 nights in Oct 2023
Response from folure on Oct 31, 2023
Thanks Colin for your review

6/10 Okay

Bronwyn

Travelled with partner
What I didn’t like about this property ….. photo on last minute.com.au looked lovely with big windows looking out to the ocean. When we opened our door we were greeted with a view of neighbouring buildings. We haven’t travelled much before but I guess common sense should have told us you don’t get window views on a last minute site. Was also a bit surprised when reception was closed at 6pm, and because of this we couldn’t do express checkout thenext morning when we actually wanted to leave early
Stayed 1 night in Oct 2023
Response from Oaks Lure Nelson Bay on Oct 30, 2023
Thank you for your review

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Oaks Lure Nelson Bay on Oct 31, 2023
Thanks for your review

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Nice location. Didn't realise we'd have to go down a few steps to our room. After taking the lift. My poor husband had to drag our cases down a few steps. (I have a bad back, so unable to help). No hand towel was provided a policy of the property. Needed extra shelving in the shower.
Stayed 2 nights in Oct 2023
Response from Oaks Lure Nelson Bay on Oct 30, 2023
Thank you for your review

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful and friendly. It was like our home away from home !!
Stayed 3 nights in Oct 2023
Response from Oaks Lure Nelson Bay on Oct 20, 2023
Thank you for your great review, we are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property met or exceeded our expectations.
Stayed 4 nights in Sep 2023
Response from Oaks Lure Nelson Bay on Oct 9, 2023
Thankyou for your review

6/10 Okay

Stewart

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room size was very small for 2, I should have compared room size to other hotel options
Stayed 1 night in Sep 2023
Response from Oaks Lure Nelson Bay on Oct 5, 2023
Thank you for your review

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Hilly location
Stayed 2 nights in Sep 2023
Response from Oaks Lure Nelson Bay on Sep 26, 2023
Thank you for your review. We do hope to see you again in the future

10/10 Excellent

Samantha, Tumbi Umbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Oaks Lure Nelson Bay on Sep 23, 2023
Thank you for your feedback

10/10 Excellent

Kerryn, Berkeley vale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carole on front desk was so helpful and kind to us Made our trip
Stayed 1 night in Sep 2023
Response from Oaks Lure Nelson Bay on Sep 19, 2023
Thanks for your wonderful review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our staff provided excellent service, from reception to housekeeping.. We greatly appreciate your feedback, and we look forward to welcoming you back for your next stay. Oaks Lure Nelson Bay Apartments.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
We had the most relaxing time
Stayed 3 nights in Sep 2023
Response from folure on Oct 31, 2023
Thanks for your review

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality accommodation within easy walking distance to shops and dining in Nelson Bay. Friendly reception staff interaction on all days.
Stayed 3 nights in Sep 2023
Response from Oaks Lure Nelson Bay on Sep 15, 2023
Thank you for your kind review, we do hope to see you again in the future

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, easy check in. Very spacious apartment. View was amazing. Great spot close to supermarket, shops and the Marina. Will definitely be back for a longer stay next time!
Stayed 1 night in Aug 2023
Response from Oaks Lure Nelson Bay on Aug 26, 2023
Thank you for taking to time to share your feedback, We do hope to see you again soon.

10/10 Excellent

Goce

Stayed 4 nights in Aug 2023
Response from Oaks Lure Nelson Bay on Sep 12, 2023
Thank you for your kind review

10/10 Excellent

Sean

Stayed 2 nights in Jul 2023
Response from Oaks Lure Nelson Bay on Sep 8, 2023
Thank you for taking the time to give us a review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, convenient location
Convenient location, close to shops and amenities
Stayed 2 nights in Jul 2023
Response from Oaks Lure Nelson Bay on Aug 3, 2023
Thank you for taking the time to share your experience with us

10/10 Excellent

Amanda, South Penrith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, clean, modern and definitely recommended. Can’t wait to stay here again.
Stayed 2 nights in Jul 2023
Response from Oaks Lure Nelson Bay on Jul 17, 2023
Thank you Amanda for your positive review.We also look forward to your return.Front Desk Reception

10/10 Excellent

Peta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Response from Oaks Lure Nelson Bay on Jul 11, 2023
I appreciate the time you have taken to provide your feedback. I was pleased to read that you were happy with the room and your overall stay.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean. No street view, or internal laundry. Could walk easily around the town.
Stayed 2 nights in Jul 2023
Response from Oaks Lure Nelson Bay on Jul 11, 2023
I appreciate the time you have taken to provide your feedback. I was pleased to read that you were happy with the room and your overall stay.

8/10 Good

Arezou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Oaks Lure Nelson Bay on Jul 2, 2023
Thank you

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to waterfront
Stayed 2 nights in Jun 2023
Response from Oaks Lure Nelson Bay on Jun 29, 2023
Thank you for your review, we hope to see you again in the future

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the suites were nice and quite and there were a short stroll to the shops
Stayed 2 nights in Jun 2023
Response from Oaks Lure Nelson Bay on Jun 23, 2023
I appreciate the time you have taken to provide your feedback. I was pleased to read that you were happy with the room and your overall stay.Thank you again for taking the time to provide us feedback and we hope to see you again.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite,room was clean and tidy
Stayed 1 night in Jun 2023
Response from Oaks Lure Nelson Bay on Jun 20, 2023
I appreciate the time you have taken to provide your feedback. I was pleased to read that you were happy with the room and your overall stay.Thank you again for taking the time to provide us feedback and we hope to see you again.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Oaks Lure Nelson Bay on Jun 18, 2023
Thank you for your feed back it is greatly appreciated and I will be sure to pass this on to our team.Hope to see you again soon

10/10 Excellent

Philippe Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Oaks Lure Nelson Bay on Jun 1, 2023
Thank you for your feed back it is greatly appreciated and I will be sure to pass this on to our team.Hope to see you again soon

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in May 2023
Response from Oaks Lure Nelson Bay on May 23, 2023
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.