Front of property

Reviews of Mackenzie House B&B by Elevate Rooms

3 out of 5
Mackenzie House B&B by Elevate Rooms
4 Tupper Court, Port Hawkesbury, NS

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 92 reviews" "
Rating 8 - Good. 41 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice by the Causeway
We have stayed here a number of times. They have a number of rooms, varying in size and degree of amenities. It is a big house. The location is peaceful and quiet. It is relatively convenient, but could be difficult to find if you are not familiar with the area. The cooked breakfast is good, but only served until 8:30. The hosts are friendly and welcoming.
Stayed 3 nights in Oct 2019
Response from Sandy on Oct 16, 2019
Thank you for your favourable comments. We enjoyed your company and are pleased that you were comfortable and felt good about the peaceful and quiet location.

6/10 Okay

Kim

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Sandy on Oct 11, 2019
Thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there was no one around, but there were 3 vehicles in the driveway. Called out hello at both doors with no response. Finally a woman came, looking surprised to see us. I introduced myself and she asked if I knew what room I had booked. She seemed confused, then called her husband who seemed to know where we should be. We had booked 2 bedrooms with a balcony. Not what we got! 2 beds, yes, but one room, and definitely no balcony! Not as advertised at all. In the bedroom, the bedspreads and pillow shams were stained and smelly. Dust on surfaces. I dropped a shirt on the floor, and when I picked it up, it was all dusty. Bathroom fan didn't work. One box of kleenex and one wastebasket. No clocks. Only one face cloth between the 3 of us. Owners had 2 dogs, which wasn't on the website. Also kids were playing and screaming in the yard, obviously not guests. Grandchildren perhaps? Other B&Bs we've stayed in are professionally run. This one felt like we were staying with elderly relatives. Breakfast was good - eggs made individually to order. The owners tried to be friendly. The man chatted with us after breakfast, and seemed nice. Would not stay there again and would not recommend.
Stayed 1 night in Oct 2019
Response from Sandy on Oct 7, 2019
I read your review with considerable interest and as a result felt that a comprehensive review of it was appropriate. It was unfortunate that you were not met at the door upon arrival as I was with another guest at the time. It is not possible for me to be available at the door whenever a guest arrives due to other commitments. I do the best I am able to but clearly not all guests are satisfied. The lady who met this guest was the cook and not my wife. She appeared confused by the guests questions as she is not familiar with the reservation process as that is not her job. She was however kind enough to show the guests to the rooms assigned and provide these guests with a very good personally prepared breakfast as graciously pointed out by the guests in their review. This lady has been filling in recently for my regular cook who has take leave due to illness. According to her it was apparent from your positive comments at the time the guests arrived in the room that it met their requirements with two beds in separate rooms sharing a common bath. The guests did not express any concerns or displeasure with anything to the owner who had a considerable cordial discussion with them at breakfast. Comments about the children playing in the back yard seem a bit unfair. These children are grandchildren of the cook who have been visiting with her. I put up a trampoline for them to play on but such activity only lasts for a short time. They play hide and seek and other games. The children have a small dog (Havanese) which is considered cute by the guests who have been exposed to her. The other dog, a Boston terrier, is my sons dog who was left with me for the night. I have taken the guests comments seriously and have given them appropriate consideration in an effort to improve our services.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Sandy on Sep 5, 2019
Thank you for your comments

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location, very clean, comfortably bed. Breakfast was adequate eggs were cooked really well but cereal selection was very poor, some had run out altogether. Owner was very friendly.
Stayed 1 night in Aug 2019
Response from Sandy on Aug 28, 2019
Thank you for your review

6/10 Okay

sylvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sandy on Aug 28, 2019
Thanks

6/10 Okay

Robert

Stayed 1 night in Aug 2019
Response from Sandy on Aug 27, 2019
Thank you for your review.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Our room was very clean and comfortable. Sandy the owning was very friendly and informative.
Stayed 1 night in Aug 2019
Response from Sandy on Aug 24, 2019
Thank you for your mediocre review.

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay; upstairs was hot as air conditioner did not cool down the room quickly
Stayed 2 nights in Aug 2019
Response from Sandy on Aug 27, 2019
Your review was most appreciated.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sandy on Aug 27, 2019
Thank you for your excellent review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Sandy on Aug 27, 2019
Thank you for your review

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stopover in Port Hawksbury
Had a lovely room, king bed, very comfy plus a sofa, rocking chair. Room4 very quiet and private. Nice bathroom with shower and spa tub. No one there when we arrived but they left us a key and cell phone number which they promptly answered, plus a sheet of instructions. Interior of house impeccable, exterior rather cluttered. Plenty of parking in back. Breakfast eggs to order, sausages, toast, juice, coffee or tea plus a choice of cereals. Hosts very accommodating. Ice, fridge, microwave all available off guest sitting room. TV and wifi good.
Stayed 1 night in Aug 2019
Response from Sandy on Aug 20, 2019
Thank you for your review of our property.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sandy was a great host. Facility was in great condition. Great value in the perfect location for us.
Stayed 1 night in Aug 2019
Response from Sandy on Aug 20, 2019
Glad you enjoyed your visit. Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner, Sandy and the housekeeper and cook, Donna were very kind and helpful and made our stay a very pleasant one. The King-size bed was very comfortable and the breakfast was very delicious and filling with a lovely setting where we met and dined with others from other provinces and the States. We enjoyed the little dog, Bejou as well.
Stayed 1 night in Aug 2019
Response from Sandy on Aug 15, 2019
Thank you for your kind comments. We very much appreciate it when people express their positive comments about our property.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COMFORT. Privacy. A welcoming place. Thoughtful hosts
Stayed 1 night in Aug 2019
Response from Sandy on Aug 14, 2019
Thank you for your rewarding review of our property.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Sandy on Aug 14, 2019
Your review of our property is appreciated

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Il fesait 29 degre dans la.chambre, aucune air climatisée. Changement de chambre lorsque nous annulons notre reservation. Inadéquat pour la.temperature. le personel tres courtois malgre la situation.
Stayed 1 night in Jul 2019

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room (minus a/c). Friendly staff and excellent breakfast. Would most likely stay there again.
Stayed 1 night in Jul 2019
Response from Sandy on Aug 14, 2019
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sandy on Aug 14, 2019
thank you for your kind review

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner was not there when we arrived but was very accommodating once he got there. We were able to get into our rooms before he arrived. Great room. Good breakfast cooked by owner himself. Very family oriented. Fairly quiet.
Stayed 1 night in Jul 2019
Response from Sandy on Aug 14, 2019
Thank you for your kind review.

6/10 Okay

Tim

Liked: Cleanliness
Disappointing
Stayed 1 night in Jul 2019
Response from Sandy on Aug 14, 2019
unfortunate!

10/10 Excellent

Derek, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandy and Theresa were very friendly and hospitable. The room was perfect for the 4 of us with a queen/king bed and double bed. Room was very clean and everything on great condition. Lots of parking. It’s in a little subdivision court and it’s the owners house. But the entrance is such that you really aren’t walking through their living areas so it’s fine. Breakfast was amazing. Perfectly prepared eggs and delicious French toast.
Stayed 1 night in Jul 2019
Response from Sandy on Jul 10, 2019
Thank you for your wonderful review. It means a great deal to us.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Sandy on Jul 10, 2019
Thank you for the great review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very good experience. Friendly, informative and personable man. It felt like home. Very quiet area.
Stayed 1 night in May 2019
Response from Sandy on May 29, 2019
Thank you for your welcome comments. Please come to visit again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay
Was a really pleasant place to stay, so friendly and helpful, will defiantly stay there again. A little expensive though
Stayed 1 night in Apr 2019
Response from Sandy on May 29, 2019
Thank you for your comments. Thet are very much appreciated.

8/10 Good

Verified traveller

Liked: Staff & service
Helpful host but this property is part B&B and part boarding house, it seems to us
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from sandy on Oct 17, 2018
Thank you for the great review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from sandy on Oct 17, 2018
thank you for the great review

8/10 Good

Allison, Lachute,QC

Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite with jetted tub in bathroom. Large room with king bed and good linens.
Stayed 1 night in Sep 2018
Response from Sandy on Oct 3, 2018
hank you for your comments. We very much appreciate the recognition you expressed for the work we do to present our guests with quality accommodations.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stopover
House is in a residential area, front of the house could do with a gardener to tidy up the entrance area. But once inside the property the owner was very helpful and very pleasant, all was clean and tidy our room was large with a king and double bed. The breakfast was good. All in all I would book again.
Stayed 1 night in Sep 2018
Response from Sandy on Sep 26, 2018
Thank you I will attempt to do better with the gardening.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018
Response from sandy on Sep 26, 2018
thank you

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from sandy on Sep 26, 2018
thank you

10/10 Excellent

Laura F

Convenient, historic home.
Wonderful old house in a great location with super hosts and delicious breakfast. We had a suite with king bed, sitting room, bath, refrigerator and more.
Stayed 1 night in Sep 2018
Response from Sandy on Sep 19, 2018
Thank you for your comments. It is always nice to hear about how others respond to our property. Sandy

10/10 Excellent

James Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome facilities and great friendly hosts. Willie and Gina are wonderful.
Stayed 1 night in Aug 2018
Response from Sandy on Sep 5, 2018
Thank you for your appreciative comments.

10/10 Excellent

Batman, Surrey,B.C. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late in the evening, but all our needed information was waiting on the front door. The room was excellent and had all the required needs.
Stayed 1 night in Aug 2018
Response from Sandy on Sep 5, 2018
Thank you for your appreciative comments.

8/10 Good

Jane, Lakeland, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our bedroom was very comfortable, quiet, and clean. Breakfast was hearty and good.
Stayed 1 night in Aug 2018
Response from Sandy on Sep 5, 2018
Thank you for your appreciative comments.

8/10 Good

Ann, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sandy on Aug 23, 2018
Thank you for your excellent review of our property.

10/10 Excellent

Donald, Ancaster, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff & Facilities were top notch, very comfortable and inviting
Stayed 1 night in Aug 2018
Response from Sandy on Aug 23, 2018
Thank you for your comments related to our property. It is always nice to feel we are doing a good job and your comments helped us feel that way.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, roomy and nicely appointed room however I Didn’t appreciate that they neglected to inform their guests that they have a dog. An issue for me as I am allergic. The piping in the laundry room directly behind our room and headboard was incredibly noisy. The “bath towels” were more like hand towels and there wasn’t a hair dryer. Breakfast was served at 7:30... a bit early for those of us on vacation. First time we’ve ever had to get up that early at a B&B for breakfast. Not a restful stay.
Stayed 1 night in Aug 2018
Response from Sandy on Aug 25, 2018
Unfortunately the dog you experienced was on site for a short period of time as my grand children arrived with their puppy. I am told the breed of the dog is Hypo - allergetic. It is a very expensive Havernese. The concern with the noisy pipes has been resolved as there was air in the water lines. There was a hair dryer in the top drawer of the dresser as there is in all the rooms. Most guests like to get on the road early but if the suggested time for breakfast is too early, guests will usually seek a more appropriate time. When speaking with these guests about their concerns it was indicated this was the first time they stayed in a B&B and had no idea what to expect.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet area. Owner was not physically there for check in.
Stayed 1 night in Aug 2018
Response from Sandy on Aug 17, 2018
Thank you for staying at Mackenzie House. Sorry I was unavailable for check in as I was unaware of your arrival time and had some errands to carry out.

8/10 Good

Michelle, Cranbrook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property. Breakfasr was plain, but doable. We had a nice upper room and was quite nice.
Stayed 1 night in Aug 2018
Response from Sandy on Aug 15, 2018
Your comments are appreciated. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and breakfast
Stayed 1 night in Aug 2018
Response from Sandy on Aug 15, 2018
Thank you for your kind remarks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and reasonable.
Clean, comfortable and reasonable.
Stayed 1 night in Jul 2018
Response from sandy on Aug 9, 2018
Thank you for the fine review.

6/10 Okay

Joan, West Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice B&B. We hardy saw our hosts. Had nice visit with other guests. Breakfast was excellent.
Stayed 1 night in Aug 2018
Response from Sandy on Aug 9, 2018
Your review is greatly appreciated.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE CLEAN B&B, GREAT HOSTS AND BREAKFAST
This is in a residential area, safe, good neighborhood and convenient to town. The hosts are very friendly and made us a great breakfast. The room was nice and clean. Good place to stay in Port Hawkesbury.
Stayed 1 night in Jul 2018
Response from Sandy on Aug 1, 2018
Thank you for the review. We really appreciate your evaluation.

8/10 Good

Lisa, Richmond, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The B&B was clean and comfortable and the breakast was great!
Stayed 1 night in Jul 2018
Response from Sandy on Aug 1, 2018
Thank you for your kind words about our B&B

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Sandy on Aug 1, 2018
Thank you very much of your review of our property.

8/10 Good

Mindy, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly
Sandy was very helpful with any question we had. Breakfast was delicious.Definitely recommend it as a stop while touring Nova Scotia.
Stayed 1 night in Jun 2018
Response from Sandy on Jul 3, 2018
Thank you for your nice review.

8/10 Good

Eric, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B, Sandy and company very accommodating. Breakfast was great.
Stayed 1 night in May 2018
Response from Sandy on Jul 3, 2018
thank you for your comments