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Overview of Jamaica Palace Hotel

Photo gallery

Guest reviews

3.6 / 5Good
87 reviews
Guests rated this property 4.0/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

Popular LocationTrident Castle9 min walk
Popular LocationSan San Beach4 min drive
Popular LocationFrenchman's Cove Beach8 min drive
AirportPort Antonio (POT-Ken Jones Aerodrome)30 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    Room amenities

    • 376 sq ft
    • Sleeps 2
    Show details
  • Junior Suite, 1 King Bed

    Room amenities

    • 419 sq ft
    • Sleeps 2
    Show details
  • Suite, 1 King Bed

    Room amenities

    • 420 sq ft
    • Sleeps 2
    Show details
  • Royal Suite, 1 King Bed

    Room amenities

    • 420 sq ft
    • Sleeps 4
    Show details

About this area

Port Antonio

Located in Port Antonio, Jamaica Palace Hotel is near the beach. While the natural beauty of Blue Lagoon and Winnifred Beach can be enjoyed by anyone, those looking for an activity can explore Errol Flynn Marina. Waterskiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby.

Map
Popular Location

What's nearby

  • Trident Castle - 9 min walk
  • San San Beach - 4 min drive
  • Frenchman's Cove Beach - 8 min drive
  • Rio Grande - 10 min drive
  • Folly Ruins - 13 min drive

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 171 min drive

Restaurants

  • Jamaica Palace Restaurant — 1 min walk

About this property

Jamaica Palace Hotel

3.5-star hotel with free breakfast and restaurant
A restaurant, an outdoor pool and a bar/lounge are available at this smoke-free hotel. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a business centre and a meeting room. All 80 individually decorated rooms feature free WiFi and private yards. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include patios and sitting areas.
Jamaica Palace Hotel offers 80 forms of accommodation which are accessible via exterior corridors and feature a safe and free toiletries. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a bath.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Free local cuisine breakfast available daily 7:30 AM–10:30 AM
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Conveniences

Banquet hall
Gift shop/newsstand
No lifts

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
English
German
Spanish

Business services

1 meeting room
Business centre
Computer station

Outdoors

BBQ grill(s)
Garden
Picnic area
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Linens
Premium bedding

Bathroom

Bathtub
Free toiletries
Hairdryer (on request)
Towels

Entertainment

32-inch TV
TV channels

Outdoor space

Patio
Garden

More

Access via exterior corridors
Connecting rooms available
Desk
Free local calls
In-room massage
Individually decorated
Individually furnished
Iron/ironing board (on request)
Safe
Separate sitting area
Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American Express
Discover
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jamaica Palace Hotel Port Antonio
Jamaica Palace Port Antonio
Jamaica Palace

Frequently asked questions

Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at Jamaica Palace Hotel?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Jamaica Palace Hotel?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this property located?
Situated by the ocean, this hotel is 2.8 mi (4.6 km) from Blue Lagoon, and within 6 mi (10 km) of Port Antonio Square and Musgrave Market. Errol Flynn Marina and Winnifred Beach are also within 6 mi (10 km).

Guest reviews

3.6
5 - Excellent
31
4 - Good
23
3 - Okay
15
2 - Mediocre
6
1 - Poor
12
4.0
Cleanliness
3.8
Service and Staff
4.4
Amenities
3.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had amazing time at the hotel!! The security who let us in was friendly and professional. We felt safe throughout our stay. My friend and I went and were greeted by the manager at the front. We were promptly checked in and greeted in a friendly manner. The rooms were very clean and the service was excellent!! The manager went above and beyond to check in and ensure

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an absolutely wonderful time at the Jamaica Palace Hotel. I have been coming to Port Antonio for years and I cannot stay at any other hotel except the Jamaica Palace Hotel. It is the absolute BEST in the area and in the world. Staff and management were so friendly, welcoming and knowledgeable. The manager Freddy is so lovely. He is exceptionally friendly, kind and warm. He really made my experience here even better. The rooms are beautiful and the amenities are amazing. This hotel is truly a palace and the staff and management treat you like royalty. Having worked in the customer service industry for years, I commend all of the staff and especially their leader Freddy, on an amazing 5-star experience. All of the staff are well-trained and know how to do their jobs to perfection. I highly recommend this hotel to anyone who is traveling to the Port Antonio area. This hotel has something for everyone and you will be treated like royalty. Thank you so much Freddy and Jamaica Palace staff for making my stay in Port Antonio an amazing experience.

Stayed 15 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The palace hotel was very clean and staff was nice in professional!!

Stayed 3 nights in Feb 2020

1/5

  • Disliked: Staff & service, property conditions & facilities, room comfort

Terrible!

The staff at Jamaica Palace were very pleasant and friendly however, they totally did not know what to do when we checked into the hotel. Four young ladies were all looking at each other with no clue as to what they were to do, at one point they all left us standing at the check-in counter. The staff needs extensive training and management should be ashamed of themselves for not training giving them enough training. The hotel was completely out dated and old with flower decor, there were no comforters or blankets in the rooms. When we asked the staff for a blanket, we were told “No we don’t have any” we asked 2 nights in a row. The lock on the door for our room did not work, and was told we had to lift up on the lock in order for it to open. The pool look like mole was growing on the bottom black spot everywhere. I would never recommend anyone to stay at The Jamaica Palace.

Stayed 4 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Had a great stay at Jamaica Palace while visiting the wonderful beaches in the area. The staff at the hotel were very attentive and did everything they could to make us comfortable and welcome. The food was excellent and better than the typical all inclusive hotel. The hotel had a lot of interesting art work. The grounds were beautiful and the parrots interesting.

Stayed 2 nights in Feb 2020