Beach nearby, white sand, beach bar
Check availability

Reviews of Puro Oasis Urban Hotel

4 out of 5
Puro Oasis Urban Hotel
Carrer de Montenegro, 12, Palma de Mallorca, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 371 out of 727 reviews" "
Rating 8 - Good. 254 out of 727 reviews" "
Rating 6 - Okay. 72 out of 727 reviews" "
Rating 4 - Poor. 20 out of 727 reviews" "
Rating 2 - Terrible. 10 out of 727 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jose, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff was above any expectations. Service, location, we fall in love with it.
Stayed 9 nights in Nov 2023
Response from Sybrand Sijbertsma on Dec 21, 2023
Many Thanks for your review, hope to see you soon again.Best Wishes Syb,General manager Purohotels

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel with friendly helpful staff
Stylish hotel in central Palma, with helpful friendly staff. Lovely clean rooms but also nice spaces around the hotel to relax in - including the rooftop space. The breakfast buffet was amazing, with lots of variety and changes every day. Plenty of interesting places to go in the area (including to eat and drink). Would definitely recommend.
Stayed 7 nights in Sep 2023
Response from Sybrand Sijbertsma on Oct 13, 2023
Great Review Sue, Many Thanks. Hope to welcome you soon again.Lovely Wishes SybGeneral Manager Purohotel

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were perfect
Great hotel, would love to return. Staff were perfect.
Stayed 1 night in Sep 2023
Response from Front desk on Sep 21, 2023
Dear Derek, Thank you for your visit and taking your time to leave a positive feedback about your experience at our property.We are looking forward to welcoming you back soon

10/10 Excellent

fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel. Inmejorable ubicación. Staff de los mejores
Stayed 7 nights in Jul 2023
Response from Sybrand Sijbertsma on Jul 21, 2023
Muchas Gracias Fernando, espero que nos vemos en breve de nuevo.Saludos Cordiales SybGeneral Manager Purohotel

6/10 Okay

Lalit

Stayed 4 nights in Jun 2023
Response from Sybrand Sijbertsma on Jul 21, 2023
Thank You, hope to welcome you soon again.Best Wishes SybGeneral Manager Purohotel

6/10 Okay

Malin

Liked: Room comfort
Great location but didn’t live up to expectation
It is not a bad hotel but it certainly doesn’t live up to the images on various booking sites as a luxury hotel. The location is amazing which is what you are paying for, but the hotel itself is actually quite tired looking and in need of a bit of love and repairs. The hairdryer was barely working, the toilet flush was broken, the room was a bit dusty in places, no full length mirror or anywhere to hang dresses and we were not informed that water was complimentary as it states 5 euros on the mini bar menu. Neither did we realise until the last day that you could order cooked breakfast which was supposedly all included. The Puro beach clubs they eagerly promote has a minimum spend of £90/couple incl sun beds although the shuttle there is free if you book in advance. Most staff were very friendly which helped even if they didn’t give us all or correct information about things. I am very glad we didn’t pay for the most expensive rooms as then we would have been even more disappointed. I would recommend it for the location but personally we would probably not go back.
Stayed 4 nights in May 2023
Response from Sybrand Sijbertsma on May 19, 2023
Thank Mailn for your review. We will take your comments on board, so hopefully your next stay with us will be a better one. Regards, SybGeneral Manager Purohotel

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Paula Gabriela

Stayed 3 nights in Aug 2022
Response from Sybrand Sijbertsma on Aug 22, 2022
Many Thanks Paula Gabriela, Hope to welcome you soon again.

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Service was fantastic! As was the breakfast……. But the hotel is a little tired and noisy and the roof terrace disappointing ….. good location and the beach clubs were fun but expensive…..
Stayed 3 nights in Jul 2022
Response from Sybrand Sijbertsma on Aug 15, 2022
Thank you Jay for your review. We are renewing every time parts of the hotel. The rooftop is the next in line.Hope to see you soon again. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent customer service and good facilities with nicely appointed rooms
Stayed 3 nights in Jul 2022
Response from Sybrand Sijbertsma on Jul 25, 2022
Great Comment and Points Jeremy. See you soon again. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with excellent roof terrace, rooms and breakfast. Staff could not have been more helpful. Brilliant location. Would happily go back!
Stayed 4 nights in May 2022
Response from Sybrand Sijbertsma on Jul 4, 2022
Many Thanks Kirsty, Great Points, Great Comment. Hope to see you soon again. Lovely Wishes Syb General Manager Purohotel

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Sybrand Sijbertsma on May 2, 2022
Great Points Richard. See you soon again. Best Wishes Syb General Manager Purohotel

8/10 Good

Allan, Washington Depot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Staff was helpful and responsive. Room was a bit noisy with music from bar/restaurant
Stayed 1 night in Apr 2022
Response from Sybrand Sijbertsma on May 2, 2022
Many Thanks Allan, hope to welcome you back soon again. Best Wishes Syb General manager Purohotel

8/10 Good

Caroline

Stayed 4 nights in Apr 2022

10/10 Excellent

Phil, Cranbrook

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I and our parents stayed at Puro Hotel over the weekend and it was a fantastic couple of days. Upon arrival we were made very welcome by the reception team and nothing was too much of a problem. Our rooms were very clean, modern and comfortable. Being Brits, we would have loved a kettle and tea & coffee facilities, but this was available with room service at a reasonable cost. My girlfriend absolutely loved the natural toiletries available in the room (it’s the only hotel she has found that the products are all completely natural). The wait staff at breakfast were very attentive and the food was tasty and plentiful. The chefs had different breakfasts available each morning which made for a change. We also got to enjoy the spa facilities which made our stay even more relaxing!! All in all, we would highly recommend this hotel in the middle of the city down a lovely clean historical street. Thanks Puro Hotel!!!
Stayed 2 nights in Apr 2022
Response from Sybrand Sijbertsma on May 2, 2022
Many Thanks Phil, Great Comment, see you soon again. Best Wishes Syb General Manager Purohotel

8/10 Good

Linda

Stayed 4 nights in Mar 2022
Response from Sybrand Sijbertsma on Apr 11, 2022
Many Thanks Linda, Hope to welcome you soon again. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for 1 night only
Lovely hotel great staff
Stayed 1 night in Sep 2021
Response from Sybrand Sijbertsma on Sep 24, 2021
Many Thanks Micheal for your points and your comment. Hop to welcom you soon again. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puro Hotel back on form
We have stayed many times at the Puro Hotel over the last 15 years and we were very pleased to stay and see that they are getting their ‘mojo’ back after last few years when things weren’t quite on form
Stayed 1 night in Sep 2021
Response from Sybrand Sijbertsma on Sep 20, 2021
Many Thanks Jeanette, great comment, great points, hope to see you soon again. Lovely Wishes Syb General Manager Purohotel

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night only
lovely overnight stay
Stayed 1 night in Sep 2020
Response from Sybrand Sijbertsma on Sep 25, 2020
Many Thanks Michael for your review and points. Hope to see you soon again in Purohotel. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020
Response from Sybrand Sijbertsma on Sep 9, 2020
Many Thanks for your great points, Hope to welcome you soon back in Puro. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hort stay in Palma
lovely stay in the centre of Palma
Stayed 3 nights in Aug 2020
Response from Sybrand Sijbertsma on Sep 9, 2020
It´s very nice to hear that you had a lovely stay. Hope to see soon back in our hotel. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in Palma. Stylish, comfortable and amazing staff.
Stayed 11 nights in Jul 2020
Response from Sybrand Sijbertsma on Jul 28, 2020
Many Thans for this great comment. Hopefully see you soon again. Lovely Wishes Syb General Manager Purohotel

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Sybrand Sijbertsma on Jul 13, 2020
Many Thanks Keith, hopefully we can make it next time a 10 out 10. See you soon. Best Wishes Syb general manager Purohotel

10/10 Excellent

Emma, Wales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, central position. Great helpful staff.
Stayed 5 nights in Mar 2020
Response from Sybrand Sijbertsma on Mar 15, 2020
Many Thanks for your great comments and your points. Hopefully we can welcome you soon again. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a hotel. Loved everything about it. The location was great and the staff superb. we can't say enough good things about it.
Stayed 3 nights in Mar 2020
Response from Sybrand Sijbertsma on Mar 14, 2020
Great Comment, Great Points. Hopefully see you soon again. Lovely wishes Syb General Manager Purohotel

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2019
Response from Sybrand Sijbertsma on Jan 8, 2020
Thank you very much. Hopefully next stay, your stay will be a 5 out 5. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Adrian

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel in a very good location. However, we where not pleased that our rooms were in seperate buildings. One room was at the back of the building next to the courtyard where the outside sitting/bar area is at it was very noisy in the evening and at night time. The other room we had was spacious but very dark and we missed a comfortable chair to sit on.
Stayed 4 nights in Oct 2019
Response from Sybrand Sijbertsma on Oct 31, 2019
Thank you very much for your review. We always tend to put friends and family together, but if the ocupaction of the hotel does not give us other options, than we always find a solution in the next days. Next time we get it done for sure. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sybrand Sijbertsma on Oct 14, 2019
Many Thanks for your great points. Let us know when you like to visit us again. See you soon. Best Wishes Syb

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just gets better
Always a great night sleep here, quiet and bed so comfy Breakfast excellent as alwaysI love the make over, subtle but I still cool
Stayed 1 night in Sep 2019
Response from Sybrand Sijbertsma on Oct 4, 2019
Many Thanks Sharon for your great comments. You loved the makeover, but we are not finished yet. We keep on going to make our Purohotel experience the best. Let us know when you like to visit us again. Best Wishes Syb General Manager Purohotel

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palma hotel stay
Great hotel in the old town just a couple of disappointments 1 roof top bar not manned or functional. 2- I know it is a small thing but when you come to an expensive hotel you expect water by your bed every night, this only happens on your first night. Otherwise I thought staff where great,especially front of house. Breakfast good and fresh only slight disappointment is that they cannot serve you on the terraces (don’t know why) and so we brought our on food out because no room in the restaurant. Overall I thought it was a great hotel and have no hesitation in recommending it
Stayed 3 nights in Aug 2019
Response from Sybrand Sijbertsma on Sep 2, 2019
Hi Michael, many thanks!! I am very happy that you like to recommend us to anybody else. Due to legal issues with the local government we had postpone our bar activities at the rooftop temporarily, as our service in the patio’s downstairs. We are serving now room service around the whole hotel. You can still enjoy the great vistas on our rooftop with a glass of bubbly or a great cocktail. Let me know when you like to visit us again, so I will invite for lovely drink on the roof or in one of our patios. Best wishes Syb General Manager Purohotel

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel in central Palma. We just stayed one night before going on to the beach. An oasis of calm and very stylish. Breakfast was delicious, comfortable beds, beautiful outside courtyard with a palm tree growing through the middle and a rooftop bar/seating area. The plunge pool is very small. One of the lights wasn’t working in our room. Otherwise it was perfect.
Stayed 1 night in Aug 2019
Response from Sybrand Sijbertsma on Aug 28, 2019
Many Thanks Colin for this lovely review and the great points. I happy to see that you enjoyed our oasis of tranquillity in the middle of the centre of the old town. You wouldn´t say, being in the hotel, that in 150 metres of the hotel you have the cathedral, the harbour, Calle Born with all high-end shops (HUGO BOSS, BVLGARI, ROLEX LOUIS VUTTON, etc) and the best restaurants Palma can offer. Let us know when you like to visit us again. See you soon!! Best Wishes Syb General Manager Purohotel

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love
Excellent hotel lovely in every way and a killer passion fruit martini
Stayed 1 night in Aug 2019
Response from Sybrand Sijbertsma on Aug 27, 2019
Many Thanks Constance, I will pass the message on to my colleagues of the new restaurant and bar concept Beatnik. Purohotel in the middle of Palma is an Oasis of tranquillity and is something unique. Looking forward to welcome you again in the near future. Lovely Wishes Syb General Manager Purohotel

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it you won’t be disappointed.
Great hotel, great location. Will be using again. ve been going to Mallorca for 35 years and this one is up there with the best.
Stayed 5 nights in Aug 2019
Response from Sybrand Sijbertsma on Aug 27, 2019
Great Pics Lee and love your review. Great views over the harbour of Palma, the cathedral and the palace so close that you can almost touch them. Many thanks again and let me know when you like to visit us again. See you soon!! Best wishes Syb General Manager Purohotel

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Very nice location. Walking distance to everything you can possibly want. The free shuttle to the Puro Beach beach clubs is a very nice touch, but they run out of space quickly, so book early. The staff is amazing. Jorge at the front desk is amazing. Makes you feel like family. I wish he was family : ) Beatnik Restaurant is very good. The prawns were my favorite. Delish! Clean rooms. Rooms have a robes and slippers. They don’t have wash clothes, so bring your own. Bath Towels and hand towels are very big and plush. Every single person that works at the hotel, from the concierge to the drivers that take you to the Puro beach club, the barkeep, the wait staff, etc.... all sweet, professional and speak various languages.
Stayed 5 nights in Aug 2019
Response from Sybrand Sijbertsma on Aug 20, 2019
Thank you very much Evelyn, I will pass on this great review to all my colleagues. It will make their day, it´s the best energy you can receive. Our main goal is a happy and content guest. We like you to feel, to be at home…in other words, you home away from home. Reading you review, I can be very proud to say that we have achieved that. Let us know when you like to visit us again. Lovely Wishes Syb General Manager Purohotel

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
So-so
I paid extra for a specific room and they put me in a different room. They claimed it was nicer but I was there with my husband and it had 2 separate twin beds. I also paid for a private terrace in the sun to which I was told they gave that room to someone else. A solution was found but it still was not 100% private. I would recommend if you charge extra for a specific room to give people what they paid for. The hotel was clean and I will say the biggest positive about this hotel is the location. It is in the middle of Palma and within walking distance to many restaurants and shopping.
Stayed 3 nights in Jul 2019
Response from Sybrand Sijbertsma on Jul 29, 2019
I am very sorry to hear that you were not totally 100% happy with your holiday experience in our hotel. I have comment on the fact that we did not gave you the room that you reserved... That´s not correct, because you received a suite with private balcony, but you were not happy due to fact that it had not a Balinese Bed like we have the other suite. Anyways let us know next time which room you like to have...Hopefully see you soon again. Many Thanks Syb General Manager Purohotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it location and vibe chilled laidback and chic
Stayed 4 nights in Jul 2019
Response from Sybrand Sijbertsma on Jul 25, 2019
Many Thanks for your review and your points. Hopefully we can make it a 5 out 5 next time. We like to give the highest standard of service and make your holiday experience something special and unique. See you soon in our fantastic Purohotel. Best Wishes Syb General manager Purohotel

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is cool - local area in central palma noisy!
I do like the hotel Puro it's cool - however at night the local area is a little noisy and more importantly every morning the Rubbish from the local restaurants are taken out over the cobblestone and the reversing sounds from the rubbish lorries can be heard from 5 am! that's is not great!
Stayed 1 night in Jun 2019
Response from Sybrand Sijbertsma on Jun 5, 2019
Hi Howard, many thanks for your review. Normally we don’t have them at 5 am picking up the rubbish. Normally it is about between 3 and 4 pm. It was a bit different during your stay, but it is not the norm nor habitual. We are an oasis of tranquillity in the centre of Palma. Together with the direct access to Purobeach Palma or Purobeach Illetas is something special, something unique. Let us know when you like to visit us again, so I can arrange some free sunbeds in Purobeach Palma. Best Wishes Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Sybrand Sijbertsma on May 3, 2019
Me and my Purohotel team are very pleased with your points. Our new restaurant and bar concept Beatnik has opened. It looks and it tastes great!!! Also our Purobeach clubs have opened with free shuttle service from the hotel. Let us know when you like to visit us again. See you soon! Kind Regards Syb General Manager Purohotel

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
The hotel was well located in the old town, plenty of restaurants and bars within walking distance. The staff were very friendly. We really enjoyed our stay and would look to stay again.
Stayed 3 nights in Apr 2019
Response from Sybrand Sijbertsma on Apr 24, 2019
Thank you very much Nicola for your lovely comments. Indeed, Purohotel is an Oasis in the middle of the old Town of Palma with the services of our Purobeach clubs available nearby due to our shuttle service. Book with us again to gain free acces and free sunbeds in our Purobeach Palma. See you soon. Kind Regards Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a beautiful, authentic but modern Balearic feel. Nicely laid out and a perfect location for getting feel for the town.
Stayed 3 nights in Apr 2019
Response from Sybrand Sijbertsma on May 1, 2019
Me and my Purohotel team likes your comment a lot. Indeed, direct in the old town of Palma we like to create an oasis of tranquillity. Our Lifestyle hotel gives something more than any other ordinary hotel. Love to welcome you back again. Kind Regards Syb General Manager Purohotel

10/10 Excellent

Nicky, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing food, staff brilliant, fab comfortable room!
Stayed 4 nights in Apr 2019
Response from Sybrand Sijbertsma on Apr 16, 2019
Purohotel loves your review. We are inovating every day our product to make your stay & holidays the best experience in your life. See you soon again. Warm Wishes Syb General Manager Purohotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Mallorca
My trip to Mallorca is very good, especially when we stay at this hotel. This hotel and the rooms are very stylish, which is the reason we chose this to stay. Also, this hotel has a great location for local restaurants and shops. Many nice and popular restaurants are walkable from the hotel. Noted, the staff is always friendly in the front desk though we did not need to bother. This hotel has nothing to be complained and everything is worth of our praise. We are very happy to stay here.
Stayed 3 nights in Mar 2019
Response from Sybrand Sijbertsma on Mar 25, 2019
That´s what we like, the best in mallorca is always a nice compliment that I will share straight away with my staff. We are there for you to make your stay a great experience and next time we will even make it a better one. Best Wishes Syb General Manager Purohotel.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A boutique hotel, central location, easy walking or access to transportation. Breakfast was included with our stay, and was one of the best we have experienced. The music playing in the restaurant is worth a mention. Very relaxing for that morning cup of excellent coffee. All staff were friendly, especially the young lady at the front desk (don't recall getting her name, she had curly dark hair). When we left I actually felt as though I was leaving a very good friend. We would stay at this property again when our travels take us to Mallorca! (One additional note: no bath robes in the room, which would have been a nice touch, given the classiness of the property, however this could have been due to the type of room we booked and was not a deal breaker.)
Stayed 4 nights in Mar 2019
Response from Sybrand Sijbertsma on Mar 29, 2019
Many Thanks Denise for your lovely feedback. Katy is her name and it is like you said...a very good friend to anyone. Let us know when like to visit purohotel again. We always have warm and special welcome for our repeating clients. We will make your experience even better than the first one. See you soon. Best wishes Syb General Manager Purohotel

8/10 Good

Breanna, Dallas, TX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, great walking distance to the main city attractions. Unfortunately no view from our room and I expected to have a bath tub in my room, but it unfortunately didn’t include that amenity as shown in the pictures.
Stayed 2 nights in Jan 2019
Response from Anne van der Laan on Jan 30, 2019
Thank you for rating us 4 points. Since we are located in the old town not all our rooms have a view. Please make sure you mention the lack of it in your future reservation so we make sure you will have on your next visit! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff the Design of the hotel was delightful And the ?breakfast one of the best hotel breakfasts I have had such a great selection and the hot food was well cooked
Stayed 4 nights in Dec 2018
Response from Guest Experience on Jan 24, 2019
Thank you for rating us 5 points and giving your feedback. We are looking forward in receiving you again at Purohotel! Warm regards, Anne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with terraces, restaurant and spa. Super staff. Great location.
Stayed 2 nights in Dec 2018
Response from Guest Experience on Jan 24, 2019
Thank you for rating us 5 points and we love to hear that you enjoyed our restaurant and spa! Looking forward in receiving you again. Warm regards, Anne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived and was upgraded to a beautiful room. staff were so friendly amd the hotel was in a great location near the shops, bars and restaurants. the hotel restaurant was superb, would definitely recommend a visit. fantastic tapas restarant around the corner too. Breakfast was great, didn't try the bacon and egg so cant comment but the choices were fab. hams cheeses fruit etc. and the staff were so helpful and made you feel VIP. will.defintely go back. thank you puro for a lovely 4 day break.
Stayed 4 nights in Dec 2018
Response from Guest Experience on Jan 24, 2019
Thank you for your amazing review! :) Looking forward in receiving you again at!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puro hotel top it all in every way. One of the very best we ever stayed in Europe. Staffs are commendable for their services including Ilana,Bowie,Teresa and Dither. Hope to visit there again. It’s centrally located and near everything. Thank you Puro ..
Stayed 14 nights in Nov 2018
Response from Guest Experience on Dec 17, 2018
Thank you fro your feedback and how great to see that we have connected wiht you druing your stay! We hope to see you again soon! Warm regards, Anne