Ponte Romano Tours and Activities

Excellent hotel for a family holiday with kids in Venice

Love the location and the staff was very attentive

While an impressive property in many respects this hotel did not live up to expectations. Despite repeated requests and promises from staff, our room never received Wifi. Our devices got strong signals in common areas, but never in our 3rd floor room. Staff assured us all issues would be resolved, but could not follow through. At check out we received compensation via removal of a €50 restaurant charge. Staff were pleasant but frustratingly unhelpful with directions and other small matters. The included breakfast seemed meager for a 5-star hotel and was hidden away on the 2nd floor. We encountered other guests who also could not find the breakfast rooms. Signage would have solved the problem. The grand canal location meant that our water taxi dropped us at a hotel entrance, a genuine plus. But, all factors considered led us to conclude that this is a 4-star property masquerading as a 5-star hotel.