Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews of Hotel Marina Atlântico

4 out of 5
Hotel Marina Atlântico
Avenida João Bosco Mota Amaral, 1, Sao Miguel Island, Ponta Delgada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 412 out of 721 reviews" "
Rating 8 - Good. 237 out of 721 reviews" "
Rating 6 - Okay. 54 out of 721 reviews" "
Rating 4 - Poor. 14 out of 721 reviews" "
Rating 2 - Terrible. 4 out of 721 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 5 nights in Mar 2024
Response from maria pimentel on Apr 1, 2024
Dear Leonid,Thank you for taking your time to give feedback about your stay at our hotel and was very good.After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards,João Luis CogumbreiroManager

8/10 Good

Jay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a fantastic hotel. It's in a great area. Close to the airport. And the rest of the island is accessible on the major highway close by. The one complaint I had is that the carpets look horrible like they haven't been replaced in many years. The disinfectant smell is not good. If they would put new carpets in, this would be a perfect hotel. The restaurant is great. Low prices and fantastic food. And there is ample lounge area and amenities. I got a great price through Expedia and would say there again
Stayed 4 nights in Mar 2024
Response from maria pimentel on Apr 1, 2024
Dear Jay,Thank you for taking your time to give feedback about your stay at our hotel and was good especially the location, amenities and the restaurant. Its in our plans to renovate soon.. Your opinion is very important to us that we do everything to continuously improve the quality of our services and establish effective action measures for constant improvement.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

6/10 Okay

Darryn

Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the harbour. Get an ocean view if you can. They have a small patio you can sit on. Easy access to restaurants and downtown.
Stayed 6 nights in Mar 2024
Response from maria pimentel on Apr 1, 2024
Dear Richard,Thank you for taking your time to give feedback about your stay at our hotel. We are glad that you liked our location and view.We should remind you that Hotel Marina Atlantico has a Bar, a Restaurant and a terrace at the front of the bar always facing the sea.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroDiretor

10/10 Excellent

Judy, va beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, most of the staff was very nice. Great selection for breakfast. Close to a lot of dining options.
Stayed 4 nights in Mar 2024
Response from maria pimentel on Mar 25, 2024
Dear Judy,Thank you for taking your time to give feedback about your stay at our hotel and was good overall , especially the breakfast, location and staff.We hope to have you back in the future at our hotel.Best Regards, João Luis CogumbreiroManager

10/10 Excellent

Aliye Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the staff were absolutely lovely and helpful, I even received some champagne on my birthday night there completely unexpectedly! I couldn’t rate the hotel higher it was in the most perfect area, with a beautiful view also. Thank you all so much.
Response from maria pimentel on Mar 25, 2024
Dear Aliye,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the staff.we will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards,João Luis CogumbreiroManager

6/10 Okay

Donald, West Hartford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC… room was hot. We opened door to balcony. It seems on Thursday nite a large group of men walk around the marina singing to the beat of a drum! Until 5am!! Had nice dinner in restaurant.
Stayed 1 night in Mar 2024
Response from Maria Pimentel on Mar 11, 2024
Dear Donald,Were thankful for taking the time to share your feedback with us. We are glad that you liked our food from our restaurant. Regarding the AC, were sorry but our system in the hotel is made this way cold in the summer and hot in the winter. We regret the noise caused at your stay, which we cannot control. We are in the most important area of the city always has a lot of traffic and bars.Your opinion is very important to us that we do everything to continuously improve the quality of our services and establish effective action measures for constant improvement.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Evan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel was able to do an early check in, about 9am, which was perfect after a long flight from US, I really appreciated it. The facilities are great, breakfast is great with lots of options, even gluten free bread which I did not expect, pool is clean and hot tub is functioning, good temperature. Overall excellent experience.
Stayed 3 nights in Mar 2024
Response from maria pimentel on Mar 11, 2024
Dear Evan,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the service, breakfast and facilities. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again!Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis Cogumbreiro Manager

10/10 Excellent

Odd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from maria pimentel on Mar 6, 2024
Dear Odd,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team at the Hotel Marina Atlântico, we would like to thank you for your stay.We hope to be able to welcome you soon.Best Regards,João Luís CogumbreiroManager

10/10 Excellent

Ana-Maria

Stayed 4 nights in Feb 2024
Response from Maria Pimentel on Mar 25, 2024
Dear Ana,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team at the Hotel Marina Atlântico, we would like to thank you for your stay.We hope to be able to welcome you soon.Best Regards,João Luís CogumbreiroManager

6/10 Okay

Alda

Liked: Cleanliness, property conditions & facilities
We had to pay for parking on our first night and we didn't get any direction on how we were supposed to bring our bags to our rooms from Parking garage....there was no elevator from that particular parking garage which was annoying
Stayed 2 nights in Feb 2024
Response from maria pimentel on Feb 27, 2024
Dear Alda,Thank you for taking your time to give feedback about your stay at our hotel. We apologize for the situation about the parking.We own 2 parking areas, both on the same building. The parking on -2 has no connection to the hotel facilities and you had to take the luggage out . Probably less comfortable.This is due to the fact that the parking on ground zero was fully booked when you arrived. The parking being charge, it’s a service that we provide to guarantee the safety and comfort and easy accessibility of our guests to the hotel . It is this way worldwide !We hope to have you back in the future at our hotel.Best Regards,João Luis CogumbreiroManager

8/10 Good

Dean

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Special shoutout to Antonio at Ascuna Lounge. We had an ill person in our party and he was very considerate and caring of our situation. Also, the food there was excellent! We would highly rate this hotel except for the all night screaming and yelling of partyers on the street. We will likely not stay there again. It is a shame because it is not the hotel’s fault, and the hotel is excellent!
Stayed 9 nights in Feb 2024
Response from maria pimentel on Feb 14, 2024
Dear Dean,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed m every aspect of your visit especially Antonio, for the excellent service and our food, we will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service.Regarding your remarks to the noise from the neighbors as explained by the manager was due to a teen ager group staying with us. That is why we had to compensate you offering your meal upon your suggestion.After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards,João Luis Cogumbreiro Manager

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining area was staffed like a 5 star resort.
Stayed 2 nights in Jan 2024
Response from maria pimentel on Jan 15, 2024
Dear Vermon,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team at the Hotel Marina Atlântico, we would like to thank you for your stay ,especially for your fantastic feedback from the restaurant.We hope to be able to welcome you soon.Best Regards,João Luís CogumbreiroManager

10/10 Excellent

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, the room was comfortable and clean (the bed was amazing) and the staff is super friendly and accommodating.
Stayed 1 night in Jan 2024
Response from maria pimentel on Jan 10, 2024
Dear Felipe,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the location, room, and the staff being super friendly and accommodating. we will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again!Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis CogumbreiroManager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property…… Extremely friendly and helpful staff
Stayed 6 nights in Dec 2023
Response from maria pimentel on Jan 8, 2024
Dear Stephen,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the property and friendly staff . Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis Cogumbreiro Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal oceanfront hotel!
Everything about this hotel was great! The location with it being right on the oceanfront allowed for some pretty neat views especially of the sunset and sunrise. The rooms were pretty spacious, clean, and comfortable. Staff was also extremely helpful and kind. The breakfast was also very good! It was about a 5 minute walk to the center of Ponta Delgada. There are multiple amazing restaurants within a 5-10 minute walking distance of this hotel. Highly recommend to book this hotel if you are staying in Ponta Delgada.
Stayed 3 nights in Dec 2023
Response from maria pimentel on Dec 29, 2023
Dear Patrick,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially , location, view, rooms, cleanness ,staff and breakfast. We will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you for your recommendation. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards,João Luis CogumbreiroManager

10/10 Excellent

ALEXANDRE, PAGET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from maria pimentel on Dec 27, 2023
Dear Alexandre,Thank you for taking your time to give feedback about your stay at our hotel. Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Yolonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service room qualities, outstanding.
Stayed 1 night in Dec 2023
Response from maria pimentel on Dec 27, 2023
Dear Yolonda,It makes our day to hear that we were able to provide you an excellent customer service and an outstanding stay. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again!Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis CogumbreiroManager

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the views, facilities: spa- had a great massage, steam room, hot tub, free yoga class. Good breakfast, very convenient location, was able to bath in the ocean right in front of the hotel. Fabio and Sofia at the front desk were fabulous, helped with all our requests.
Stayed 2 nights in Dec 2023
Response from maria pimentel on Dec 27, 2023
Dear Vera,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the facilities ,breakfast, location and our staff Sofia and Fabio providing you a good service, will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service .After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis Cogumbreiro Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff was great
Stayed 14 nights in Nov 2023
Response from maria pimentel on Dec 27, 2023
Dear Paul,Thank you for taking your time to give feedback about your stay at our hotel, especially for the location and our staff.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Nov 2023
Response from maria pimentel on Dec 27, 2023
Dear Cheryl,Thank you for taking your time to give feedback about your stay at our hotel especially for the location.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean walking distance to alot of places
Stayed 5 nights in Nov 2023
Response from maria pimentel on Dec 27, 2023
Dear Bill,Thank you for taking your time to give feedback about your stay at our hotel especially for the location and cleanness.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was incredible. Lots of selection and very delicious. Parking was convenient but you have to pay. The beds were very comfortable and the sheets and duvet were pristine. The rooms were quite nice however the rugs on the floor were stained and old. They need to be replaced.
Stayed 4 nights in Nov 2023
Response from Maria Pimentel on Nov 29, 2023
Dear Jan,thank you so much for your review, we are glad that you like the overall of your stay ,especially the breakfast, parking and beds. Its in our future plans to remove the carpets. We hope to have you back in the future at our hotel.Best Regards,Maria Pimentel

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptional.
Stayed 2 nights in Nov 2023
Response from maria pimentel on Nov 22, 2023
Dear Darren,It makes our day to hear that we were able to provide you an exceptional service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis CogumbreiroManager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Great location with easy on site parking. Minutes to city center on foot. Would highly recommend.
Stayed 4 nights in Nov 2023
Response from Maria Pimentel on Nov 13, 2023
Dear Fernando,Thank you for taking your time to give feedback about your stay at our hotel and we are glad that you enjoyed your stay especially the service from our staff, and location .we appreciate your recommendation .Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location for a stop over.
Stayed 1 night in Sep 2023
Response from maria pimentel on Oct 26, 2023
Dear Sean,Thank you for taking your time to give feedback about your stay at our hotel especially our location. Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot
I booked a room here after realizing I mistakenly confirmed a 22 hour layover in the Azores on my return to US from Lisbon. The hotel was easy to get to late night from the airport via taxi. The bar had a great wine list. The breakfast was wonderful. And, I loved having options for tours and rental cars right across the street the next morning. The staff were kind and spoke great English! I felt very safe as a solo female traveler.
Stayed 1 night in Oct 2023
Response from maria pimentel on Oct 25, 2023
Dear Nicole,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially we will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again!Anyway, we hope to see you in the future at our hotel. Best Regards,João Luis Cogumbreiro Manager

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff. Limited outlets in the bedroom area, bring an extension cord. Otherwise, everything else just perfect. Great location!
Stayed 4 nights in Sep 2023
Response from maria pimentel on Oct 19, 2023
Dear Dawn,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the cleanness, friendly staff and location. We will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis CogumbreiroManager

10/10 Excellent

Lira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with beautiful views of marina and beyond! We really enjoyed walkable proximity to major attractions of Ponta Delgada, decent breakfast, as well as swimming in Atlantic ocean right in front of our hotel with free public access and facilities!
Stayed 5 nights in Oct 2023
Response from maria pimentel on Oct 18, 2023
Dear Lira,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the location and view. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis CogumbreiroManager

10/10 Excellent

John, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the city centre, walking distance to restaurants and shopping
Stayed 2 nights in Oct 2023
Response from maria pimentel on Oct 13, 2023
Dear John,Thank you for taking your time to give feedback about your stay at our hotel. We are glad that you liked our location.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

6/10 Okay

Cristine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The best part was the bar and the staff tending the bar. Stops there. Rooms are dated, the gym and indoor pool are below ground very dark and unwelcoming, outdoor pool is on main floor in the fr9nt of the hotel, breakfast was average, front desk staff (one person in particular) was okay until I addressed a major issue that I encountered with house keeping. He rudely apologized but tried to turn the blame on me. Nothing exceptional provided bt this hotel or their staff.
Stayed 3 nights in Sep 2023
Response from maria pimentel on Oct 2, 2023
Dear Cristine,Thank you for your comments regarding your stay, were glad that you liked the bar and staff all the other remarks we regret that we were not able to provide you with a positive experience at our hotel. However, we will constructively take your criticisms into account to continually improve our services. We hope to have you back in the future!!!!Best Regards,João Luis CogumbreiroManager

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to all
Stayed 2 nights in Sep 2023
Response from maria pimentel on Oct 2, 2023
Dear Steven,Thank you for taking your time to give feedback about your stay at our hotel and location was good.Anyway, we hope to see you in the future at our hotel.Best Regards ,João Luis CogumbreiroManager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from maria pimentel on Oct 2, 2023
Dear guest,Thank you for taking your time to give feedback about your stay at our hotel. Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, location, and staff Obrigado!
Stayed 5 nights in Sep 2023
Response from Maria Pimentel on Oct 2, 2023
Dear Christopher,Thank you for taking your time to give feedback about your stay at our hotel especially for being great place, location and staff.We hope you had the opportunity to try out our new outdoor pool!Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis Cogumbreiro Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Sep 2023
Response from maria pimentel on Sep 20, 2023
Dear Andrea,Thank you for taking your time to give feedback about your stay at our hotel and was great location.Anyway, we hope to see you in the future at our hotel.We hope you had the opportunity to try out our new outdoor pool!Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Kerrilynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleased with accommodations
We booked 3 rooms 2 rooms on floor one and 1 room on floor 4 it would have been nice to all be together as it was a family vacation. The hotel room was very clean despite the aging. The hallway carpets were stained but light in color never could understand why hotels put down light carpet color in heavy traffic areas. Front desk staff very friendly as well as housekeeping. The location of the hotel was perfect for sightseeing, restaurants, shopping. Parking was easy and hotel staff placed us in list for level 1 parking with in and out access anytime in the very next day after checkout which was easier than level 2 parking to have ticket validated when leaving each time. Would definitely stay here again but would request balcony/front of hotel view on future visits.
View from room
Front of hotel
Stayed 8 nights in Sep 2023
Response from maria pimentel on Sep 20, 2023
Dear Kerrilynn,It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially the location , staff, and cleanness. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. It’s in our plans for renovations in 2024. We hope you had the opportunity to try out our new outdoor pool!Best Regards, João Luis CogumbreiroManager

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the two pools and the hot tub! The breakfast had tons of different food choices and all were excellent!
Stayed 1 night in Sep 2023
Response from maria pimentel on Sep 12, 2023
Dear Bonnie,Thank you for taking your time to give feedback about your stay at our hotel and was excellent especially the pools and breakfast .After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards,João Luis CogumbreiroManager

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2023
Response from maria pimentel on Sep 4, 2023
Dear Brian,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team at the Hotel Marina Atlântico, we would like to thank you for your stay.We hope to be able to welcome you soon.Best Regards,João Luís CogumbreiroManager

4/10 Poor

Nina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was is great location and had great staff. This was not a 4 star hotel. As a person who's stayed in multiple 4 hotels, this one was a 2.5 star at best. Very misleading and not worth the money spent.
Stayed 7 nights in Aug 2023
Response from maria pimentel on Aug 31, 2023
Dear Nina,Thank you for taking your time to give feedback about your stay that you liked our location, and staff .We regret that we were not able to provide you with a positive experience at our hotel and you not even explain what mislead and what wasn’t worth.However, we will constructively take your criticisms into account to continually improve our servicesWe hope to have you back in the future for a better experience.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend and would stay there agin. All the staff is super friendly
Stayed 4 nights in Aug 2023
Response from maria pimentel on Aug 29, 2023
Dear Brian, It makes our day to hear that we were able to provide you a good service. This is the type of experience we strive to create for each guest, and it is wonderful to know that you enjoyed every aspect of your visit especially our staff and we appreciated your recommendation .Will be sure to pass on your kind words to all our staff as we know they will be delighted to read your comments. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. After such an experience at the Hotel Marina Atlantico, we all want you to do it again! Anyway, we hope to see you in the future at our hotel. Best Regards, João Luis Cogumbreiro Manager

8/10 Good

MONIQUE

Stayed 1 night in Aug 2023
Response from maria pimentel on Sep 20, 2023
Dear Monique,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team at the Hotel Marina Atlântico, we would like to thank you for your stay.We hope to be able to welcome you soon.Best Regards,João Luís CogumbreiroManager

10/10 Excellent

Jason Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from maria pimentel on Aug 22, 2023
Dear Jason,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and on behalf of the entire team at the Hotel Marina Atlântico, we would like to thank you for your stay.We hope to be able to welcome you in the near future.Best Regards,João Luís CogumbreiroManager

8/10 Good

Yolanda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed 1 night. The hotel staff was really nice and accomodating. The location is great. Although the hotel has shampoo in the bathroom there was no conditioner nor body lotion. The bedding was nice and soft and the ac worked nicely. We ordered room service and it was fast and good. It was a good experience.
Stayed 1 night in Aug 2023
Response from maria pimentel on Aug 16, 2023
Dear Yolanda,Thank you for taking your time to give feedback about your stay at our hotel and was a great experience. We are glad that you liked our location, bedding, room service and our staff. Your opinion is very important to us that we do everything to continuously improve the quality of our services and establish effective action measures for constant improvement.We hope to have you back in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Desiree E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views , very nice staff
Stayed 5 nights in Jul 2023
Response from Maria Pimentel on Aug 4, 2023
Dear Desiree,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection and thank you for your feedback regarding your stay.We look forward to welcoming you back in the near future.Best Regards,João Luís CogumbreiroManager

10/10 Excellent

Orleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. The room is a bit small but has a very comfortable bed. Breakfast is good. Very convenient to the restaurants. Highly recommended.
Stayed 4 nights in Jul 2023
Response from Maria Pimentel on Aug 4, 2023
Dear Orleta,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection.The hotel is committed to offering an excellent service to our guests, so it is with great pleasure that we take note of your positive comments about the hotel.We inform you that during the year 2024 we will proceed with a refurbishment of the rooms and public areas.We hope to be able to welcome you in the near future.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and classy. The food was excellent.
Stayed 8 nights in Jul 2023
Response from Maria Pimentel on Aug 4, 2023
Dear Julie,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection.We appreciate your feedback regarding your stay with us, finding everything perfect.I hope to have the honor of welcoming you back to our HotelBest Regards,João Luís CogumbreiroManager

8/10 Good

Rosa

Stayed 4 nights in Jul 2023
Response from Maria Pimentel on Aug 4, 2023
Dear Rosa,Thank you for choosing Hotel Marina Atlântico and also for your feedback.We look forward to welcoming you back in the near future.Best Regards,João Luís CogumbreiroManager

10/10 Excellent

Rita, Smiths

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay only at this Hotel Five stars for sure...
Stayed 2 nights in Jul 2023
Response from Maria Pimentel on Jul 13, 2023
Dear Rita,Thank you for choosing Hotel Marina Atlântico and also for your feedback.We look forward to welcoming you back in the near future.Best Regards,João Luís CogumbreiroManager

4/10 Poor

Patricia

Travelled with family, Travelled with family and small children
I was under the impression we had booked 2 adjoining rooms one with twin bed for the 2 children and one with double bed for the parents with ocean view. Thst is not whT we were given. We were hive two rooms separated and not connected and no ocean view. Very disappointed.
Stayed 3 nights in Jul 2023
Response from maria pimentel on Aug 17, 2023
Dear Patricia,Thank you for taking your time to give feedback about your stay . We apologize for your comment regarding the rooms, as we see was different bookings, did you request by message that you want joining rooms? As per the reservations we checked and was no request and was not ocean view. Did you request at the check in? if it was which will be reviewed to avoid similar situations. Your opinion is very important to us that we do everything to continuously improve.Anyway, we hope to see you in the future at our hotel.Best Regards,João Luis CogumbreiroManager

10/10 Excellent

bryan

Stayed 2 nights in Jun 2023
Response from Maria Pimentel on Jul 24, 2023
Dear Bryan,Thank you for choosing the Hotel Marina Atlântico from the Bensaude Hotels Collection.Thank you for your feedback regarding your stay.We are honored to be able to meet your expectations.