Title: Hotel Ciudad de Ponferrada, Ascend Hotel Collection - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=5143&destination=Ponferrada%2C+Castile+and+Le%C3%B3n%2C+Spain&selected=3848366&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Ciudad de Ponferrada, Ascend Hotel Collection Immerse yourself in serenity with tranquil gardens and expertly crafted coffee. ## Photo gallery for Hotel Ciudad de Ponferrada, Ascend Hotel Collection ![Lobby - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/a903098d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/4159355a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, minibar, in-room safe - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/8880416b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/e58bc3be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Porch - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/ed7001a7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Hotel Ciudad de Ponferrada, experience upscale comfort in a serene setting. Enjoy the garden's tranquility, grab a coffee at the cafe, or unwind with dry cleaning services and 2 bars on site. With free self-parking and meeting rooms available for guests to stay connected. ## Reviews 8.4 Very good ## Popular amenities - Parking included - Free WiFi - Restaurant - Air conditioning - Breakfast available - Business services ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Standard Room, 1 King Bed, Non Smoking ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/af690dc5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking 10.0 Exceptional 2 reviews - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Twin Beds, Non Smoking ![Standard Room, 2 Single Beds, Non Smoking](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/c2783193.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds, Non Smoking - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Room, 1 Queen Bed, Non Smoking ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3850000/3848400/3848366/af690dc5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Non Smoking - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPonferrada-Hotels-Hotel-Ciudad-De-Ponferrada.h3848366.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPonferrada-Hotels-Hotel-Ciudad-De-Ponferrada.h3848366.Hotel-Information) ## About the area Ponferrada is home to Hotel Ciudad de Ponferrada, Ascend Hotel Collection. Bodega del Abad and 13 Viñas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore River Beach of Villafranca del Bierzo and Las Medulas. Castro Bergidum and Alameda Garden are also worth visiting. [Visit our Ponferrada travel guide](https://www.expedia.ca/Ponferrada.dx5143) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.55859%2C-6.60972&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4oJP_R4Nr_l8WLRZnBSZcFaZvLs=) Av. Ronda Norte, nº 5, Ponferrada, León, 24400 ### What's nearby - Castillo de los Templarios 5 min drive \- 2.2 km - Museo del Bierzo 5 min drive \- 2.2 km - Plaza del Ayuntamiento 6 min drive \- 2.6 km - Museo de la Radio 6 min drive \- 3.3 km - Basilica de la Encina 7 min drive \- 2.9 km ### Getting around - Ponferrada Station 4 min drive ### Restaurants - Burger King 10 min walk - La Casita de Mati (Miravalles) 10 min walk - Ginos 9 min walk - Hotel Ponferrada Plaza 19 min walk - Terraza C.C. El Rosal 11 min walk ## About this property ### Hotel Ciudad de Ponferrada, Ascend Hotel Collection Upscale hotel Consider a stay at Hotel Ciudad de Ponferrada, Ascend Hotel Collection and take advantage of a terrace, a coffee shop/cafe, and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars. Additional perks include: - Free self parking - Buffet breakfast (surcharge), luggage storage, and a 24-hour front desk - Meeting rooms, a front-desk safe, and a computer station Room features All 111 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Rainfall showers, bidets, and free toiletries - 40-inch TVs with digital channels - Daily housekeeping, desks, and phones ## Similar properties ![View from property](https://images.trvl-media.com/lodging/1000000/920000/913300/913229/ab947b2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel Ponferrada by Marriott Ponferrada - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 318 reviews CA $114 CA $125 total includes taxes & fees Mar 26 - Mar 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=913229&PinnedHotelID=913229&HadPinnedHotel=true®ionId=-1&adults=2) ![Snack bar](https://images.trvl-media.com/lodging/1000000/850000/849700/849640/2c1e8530.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ponferrada Plaza Ponferrada - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 71 reviews CA $80 CA $88 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=849640&PinnedHotelID=849640&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/15300/15217/98862978.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Temple Ponferrada Ponferrada - Free WiFi - Restaurant - Air conditioning - Gym 7.6 Good 224 reviews CA $76 CA $84 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=15217&PinnedHotelID=15217&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 7.95 per person)](https://images.trvl-media.com/lodging/24000000/23970000/23960700/23960690/351adf96.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Alda Centro Ponferrada Ponferrada - Free WiFi - Breakfast available - Laundry - Housekeeping 8.0 Very good 199 reviews CA $64 CA $71 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=23960690&PinnedHotelID=23960690&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1140000/1133400/1133322/5f29a27e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Parador Villafranca del Bierzo Villafranca del Bierzo - Pool - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 119 reviews CA $102 CA $113 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=1133322&PinnedHotelID=1133322&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/4000000/3890000/3889300/3889210/42b7cd79.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aroi Ponferrada Ponferrada - Free WiFi - Air conditioning - Breakfast available - Bar 8.6 Excellent 60 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=3889210&PinnedHotelID=3889210&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/73000000/72300000/72290200/72290188/cc73dce3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Novo Ponferrada - Parking included - Free WiFi - Air conditioning 6.2 11 reviews CA $125 CA $138 total includes taxes & fees Mar 19 - Mar 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=72290188&PinnedHotelID=72290188&HadPinnedHotel=true®ionId=-1&adults=2) ![Down comforters, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4860000/4850400/4850312/17a073c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Castillo Ponferrada - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.2 Very good 143 reviews CA $79 CA $87 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=4850312&PinnedHotelID=4850312&HadPinnedHotel=true®ionId=-1&adults=2) ![TV](https://images.trvl-media.com/lodging/23000000/22610000/22607000/22606918/88d48275.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal Nirvana Ponferrada - Free WiFi - Air conditioning - Breakfast available - Bar 9.0 Wonderful 7 reviews CA $67 CA $958 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=22606918&PinnedHotelID=22606918&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/5000000/4530000/4525900/4525807/9c57d475.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Los Templarios Ponferrada - Free WiFi - Air conditioning - Breakfast available - Laundry 8.8 Excellent 54 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=4525807&PinnedHotelID=4525807&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=3848366&PinnedHotelID=3848366&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3848366,913229,849640,15217,23960690) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 13 per person - 2 bars/lounges - A coffee shop/cafe - A restaurant ### Family friendly - Laundry facilities - Separate bedroom - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Computer station - Conference center - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Rainfall showerhead - Towels provided ### Entertainment - 40-inch TV with digital channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 13 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Celuisma Ponferrada Hotel Celuisma Ponferrada Hotel Ciudad Ponferrada Ciudad Ponferrada Hotel Ciudad de Ponferrada Hotel Faranda Express Ciudad de Ponferrada Hotel Ciudad de Ponferrada, Ascend Hotel Collection Hotel Hotel Ciudad de Ponferrada, Ascend Hotel Collection Ponferrada ## Frequently asked questions ### Is Hotel Ciudad de Ponferrada, Ascend Hotel Collection pet-friendly? ### How much does it cost to stay at Hotel Ciudad de Ponferrada, Ascend Hotel Collection? ### How much is parking? ### What time is check-in at Hotel Ciudad de Ponferrada, Ascend Hotel Collection? ### What time is check-out at Hotel Ciudad de Ponferrada, Ascend Hotel Collection? ### Where is Hotel Ciudad de Ponferrada, Ascend Hotel Collection located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Ciudad de Ponferrada, Ascend Hotel Collection Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.2 Location ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 26 8 - Good 29 6 - Okay 3 4 - Poor 3 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Paola Sep 25, 2024 Liked: Cleanliness, staff & service Nice Stay ##### Paola Stayed 1 night in Sep 2024 Verified ### 10/10 Excellent #### Eric Jun 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Unfortunatly cafe only opens at 18.00 and no food served till 20.00. ##### Eric Stayed 1 night in Jun 2024 Verified ### 8/10 Good #### Carlos Oct 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel bueno en general, pero restaurante bastante deficiente ##### Carlos Stayed 11 nights in Sep 2025 Verified ### 8/10 Good #### Emilio Aug 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy amable el personal, y muy cómodo el lugar ##### Emilio Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### NILDA BEATRIZ Apr 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Noche en tranquilidad .Recomendable Hicimos una noche en pareja, descansamos espectacular, la cama xxl , comoda, limpieza, silencioso,y atencion rapida y profesional ![Planta baja](https://a.travel-assets.com/ugc/hotel-reviews/7CFE8AA452BF884DE072A21420DD311A855EE2551744623081650.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Planta baja](https://a.travel-assets.com/ugc/hotel-reviews/FEC4A3267F1DF2B1424416A91A5237B9B6ACF1AD1744623081011.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### NILDA BEATRIZ Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Jose Apr 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lo utilizaré cuando vaya a Ponferrada Hotel muy agradable ##### Jose Stayed 1 night in Mar 2025 Verified ### 8/10 Good #### Fco Javier Dec 12, 2024 Liked: Cleanliness, property conditions & facilities, room comfort Hotel cómodo y limpio pero por ejemplo en mi habitación no funcionaba bien la calefacción. Y el personal un poco justito ##### Fco Javier Stayed 1 night in Dec 2024 Verified ### 4/10 Poor #### Verified traveller Dec 11, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No recomendado para viajes de negocios Cama de muelles incómoda, restaurante de muy mala calidad, hotel en invierno extremadamente frío en las estancias. ##### Verified traveller Stayed 1 night in Dec 2024 Verified ### 8/10 Good #### Francisco Oct 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Accesibilidad mejorable El hotel está bastante bien, pero no tiene fácil el acceso, pues el coche no puede acercarse al hotel, está alejado más de 50 metros de la calle más próxima a la entrada y no tiene zona reservada para dejar el coche mientras se bajan las maletas y se efectúa la entrada. ##### Francisco Stayed 2 nights in Sep 2024 Verified ### 8/10 Good #### juan Sebastián Jul 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel nuevo, personal muy amable. Es un 4 estrellas de las de ahora, en realidad es un 3 estrellas. En la zona nueva.de la ciudad, 30 minutos andando al centro histórico. ##### juan Sebastián Stayed 1 night in Jul 2024 Verified ### 8/10 Good #### MARIA BELEN Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bueno Todo correcto. ##### MARIA BELEN Stayed 1 night in Mar 2024 Verified ### 10/10 Excellent #### Noelia Dec 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Altamente recomendado Hotel cómodo, nuevo, con todos los servicios disponibles. Recepcionistas agradables, cama muy cómoda y grande, asemas de amplias habitaciones. Altamente recomendado ##### Noelia Stayed 1 night in Dec 2023 Verified ### 8/10 Good #### María Virtudes Oct 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Hotel nuevo con trato del personal agradable y bueno, habitacion amplia y cómoda, está en la zona nueva de ponferrada al lado contrario del casco antiguo, en la zona un centro comercial y algún bar, restaurante el que encontramos para comer a 15 minutos caminando ya que el del hotel abre de 18 a 23 para cena, pero la estancia ha sido buena ##### María Virtudes Stayed 2 nights in Oct 2023 Verified ### 10/10 Excellent #### Rui Mar 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito bom... Gostei muito... quarto muito confortável e hotel muito bonito... ##### Rui Stayed 1 night in Feb 2023 Verified ### 8/10 Good #### Daniel Feb 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Instalaciones muy cuidadas ##### Daniel Stayed 2 nights in Jan 2023 Verified ### 8/10 Good #### Josep Maria Aug 26, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Alojamiento perfecto Ideal para alojarse retirado del centro. Personal muy amable. Habitación amplia y cómoda. Espacios comunes amplios. Parking disponible gratuito. ##### Josep Maria Stayed 1 night in Aug 2020 Verified ### 8/10 Good #### Verified traveller Mar 17, 2020 Liked: Staff & service EN GENERAL TODO CORRECTO...EL EDIFICIO NUEVO BUENA UBICACION...PERSONAL CORRECTO...BIEN...EXCEPTO LOS COLCHONES NO SE SI ES GERERAL...PERO LOS QUE NOS TOCARON FATAL...PARA MI NO ESTABAN EN CONDICIONES...SUPER BLANDOS...DOLOR DE ESPALDA AL DIA SIGUIENTE TANTO YO COMO MI ESPOSA...NO ESTABAN A LA ALTURA...LO SIENTO. ##### Verified traveller Stayed 1 night in Mar 2020 Verified ### 8/10 Good #### JuanB Feb 20, 2020 Liked: Cleanliness, property conditions & facilities El trato del personal de recepción, y la tranquilidad del lugar ##### JuanB Stayed 1 night in Feb 2020 Verified ### 10/10 Excellent #### Yolanda María Dec 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estancia agradable Personal sevicial. Confortable y limpio. ##### Yolanda María Stayed 1 night in Dec 2019 Verified ### 6/10 Okay #### Ana Oct 3, 2019 Liked: Cleanliness Disliked: Room comfort #### No volveré Tuve que pedir un cambio de habitación y la situación mejoró pero el hotel no corresponde a un 4 estrellas. Situado a las afueras de la localidad cuenta con los servicios básicos para una estancia de paso. La habitación es moderna pero las almohadas muy bajas y el colchón muy desgastado, inclinado hacia uno de los lados. El frigorífico de la habitación no funciona y el aire acondicionado se enciende solo durante la noche. Lo mejor el desayuno no incluido en el precio. ##### Ana Stayed 1 night in Sep 2019 Verified ### 8/10 Good #### Peter Holmboe Sep 26, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nyt og rent hotel med god service Nyt og fint hotel. Gode rene værelser. Venlig reception. Lå i udkanten af byen, med en del legepladser for børn. Fint med parkeringskælder ##### Peter Holmboe Stayed 1 night in Sep 2019 Verified ### 2/10 Terrible #### Rubén Sep 13, 2019 Liked: Room comfort Disliked: Cleanliness, property conditions & facilities #### No recomiendo - falta de limpieza y servicios He visto al hotel muy cambiado desde mis últimas visitas. La limpieza dejaba bastante que desear, el inodoro estaba sucio, el wifi apenas tenía señal, no había minibar (un folleto encima del escritorio indicaba que las habitaciones disponían de minibar), y además el aire acondicionado no funcionaba, se ha pasado toda la noche encendido (no funcionaba el botón de apagado). Las amenities del baño un desastre, un sobre con jabón... Me ha sorprendido negativamente, un hotel de 4 estrellas con unas instalaciones espectaculares que no cuida los detalles. ##### Rubén Stayed 1 night in Sep 2019 Verified ### 2/10 Terrible #### Marcos Aug 24, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Uno de los peores hoteles de mi vida De los peores hoteles en los que he estado. En la 1ª noche estuve en 3 habitaciones diferentes debido a que había pedido cama de matrimonio y recordado incluso en el checkin y la habitación tenía 2 camas. La siguiente habitación tenía la puerta abierta cuando llegué, una llave maestra en la ranura y la habitación sin hacer, sin juego de toallas y con los muelles del colchón de una parte de la cama rotos, me hundía nada más sentarme. La tercera habitación ya eran dos camas juntas con ropa de cama de 1 cama King, así que ya tiré con esa habitación porque al menos tenía juego de toallas entero. Dan la sensación de desorganización y de no tener herramientas para cuidar al cliente. Una pena porque el hotel está relativamente nuevo y da un poco de lástima. Al menos en recepción pedían disculpas y trataban de buscar la solución cambiando de habitación y probando. Seguro que no vuelvo. ##### Marcos Stayed 2 nights in Aug 2019 Verified ### 10/10 Excellent #### Roger Aug 17, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel la n Ponferrada Esta un poquito retirado pero en 15 minutos andando estás en el centro enseguida. Hay aparcamiento de sobra en la zona y el desayuno es barato y abundante! Un buen lugar donde hacer base ##### Roger Stayed 1 night in Aug 2019 Verified ### 8/10 Good #### Alfonso Jul 9, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un Pasada El hotel maravilloso y muy limpio. ##### Alfonso Stayed 1 night in Jul 2019