2 restaurants, breakfast, lunch, dinner served; barbecue

Reviews of The Promenade Pondicherry

4 out of 5
The Promenade Pondicherry
23 Goubert Avenue Pondicherry - 605 001, Puducherry, Pondicherry

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 134 reviews" "
Rating 8 - Good. 43 out of 134 reviews" "
Rating 6 - Okay. 28 out of 134 reviews" "
Rating 4 - Poor. 16 out of 134 reviews" "
Rating 2 - Terrible. 6 out of 134 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANNA, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for a short stay. The hotel itself lacks a 4star luxury feeling, but it has more of a small boutique hotel feel. It's also a great location. It's a walkable distance to the boardwalk/ocean front, which was nice. At night, the area was lively and safe. We walked around and even went to a few shops then came back and had a specialty coffee beverage at the hotel restaurant. If you choose to sit outside when you dine, the view is beautiful. Also, we received SPA treatment here which I thought was FANTASTIC. I did have to wait for my treatment for a long time, but I did not prebook. I chose the coffee scrub down, and it was excellent!
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Promenade is very conveniently located on the beachfront (Goubert Avenue). Many key tourist attractions like Sri Aurobindo ashram, Ganesha temple, Puducherry museum, French war memorial, old lighthouse etc. are all within walking distance. There are many eating and shopping options within short walking distance from the hotel. Taxis and auto rickshaws are easily available for slightly faraway attractions like Auroville. Service and food at the hotel is excellent and staff go out of the way to help the guests. Facility is a bit old though and it shows in the quality of fittings and furniture. This needs attention from hotel management. All in all, it was a very nice stay at The Promenade.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sundharam

Stayed 1 night in Dec 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Ttaveler
Over price , dirty and noisy
Stayed 1 night in Nov 2023

10/10 Excellent

Shikha

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, everything was walking distance. Loved the stay
Stayed 3 nights in May 2023
Response from Saman Nayanananda on May 27, 2023
Dear Guest,It is a pleasure having you stay with us at The Promenade, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services.We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Kind Regards,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Saman Nayanananda on May 9, 2023
Dear Guest,It is a pleasure having you stay with us at The Residency Towers, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services.We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Kind Regards,

4/10 Poor

nanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were initially given was so bad with warped flooring and musty smell , not sure how such rooms can be offered to guests.
Stayed 2 nights in Feb 2023

6/10 Okay

Kamalakar

Liked: Staff & service
Disliked: Property conditions & facilities
It was on sea front. Very beautiful The room was shabby. The bathroom was awful The floor boards were bumpy and quite unsafe for us octagenarians The room was not worth for the price we paid When we complained they offered a smaller room with no outside view. We refused We should be compensated
Stayed 2 nights in Jan 2023

10/10 Excellent

Jennifer, Stirling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel & caring staff
Stayed 4 nights in Nov 2022

6/10 Okay

asif

Travelled with family
Liked: Cleanliness
Average hotel
Well location is excellent : however the suit was very average : The tub did not work now did the Jaguzi in the tub : food quality was average Paying 24000 per night was not value for money
Stayed 2 nights in Oct 2022
Response from Nidhin Haridas on Nov 7, 2022
Dear Asif,Greetings!It’s always a pleasure to receive feedback from our guests. Our team strives to offer our guests with the best of services and facilities according to their needs. We regret for the inconvenience caused and we assure you that the team will take better care going forth. We look forward to welcoming you again to our hotel.With Warm RegardsNidhin HaridasGeneral Manager

6/10 Okay

shailen

Travelled with family
Liked: Staff & service
Great location. Hotel is in the front of the beach and easy access to Sri Aurobindo ashram. Staff are really good and as soon as you request for something and it gets done. Welcoming guests was good. Room was not so great although they say hotel maintains heritage but hotel room requiring updating. Room facing street food at the back is quite noisy and smelly and can't keep windows open. We had few other issues for e.g. there was no locker in the room, balcony was broken and unsafe. Next day they changed our room facing sea and it was much better but because there was parade going on hence seaside view was not possible. Breakfast options were quite good. Hotel is quite pricy
Stayed 2 nights in Aug 2022
Response from Nidhin, General Manager on Aug 25, 2022
Hi, Warm greetings from The Promenade, Puducherry.We sincerely regret the inconvenience caused to you during your stay. We strive to make your vacation memorable and offer you unforgettable wonderful experience. It is good to hear that you found our staff welcoming. The sea view from the room is simply breathtaking. Wooden flooring is a reflection of the modern and minimal interior. However, the coastal weather affects the room condition. We sincerely work towards the upkeep of the hotel condition, I can assure you, your next visit to The Promenade will curate a new and beautiful experience. The breakfast buffet has a wide spread of Continental, French, North Indian and South Indian cuisines with live counters with variety of dosas. We regret the fact that the WiFi connection was poor during your stay. We at The Promenade, value our customers and I appreciate you for taking time out to share reviews about us. Being one of the boutique hotels in French quarters of Pondicherry with a sea view and delicious French cuisine, your feedback inspire us to grow and be better. We will look forward to welcome you again to our hotel on your next visit and create memorable moments during the stay yet again.Best Regards

4/10 Poor

Radhica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The food here was excellent. And although the staff was kind and friendly, the majority of them did not speak english which created miscommunication and slow service. I think the staff needs more support from upper management. The staff we greatly appreciated are Asing (restaurant), Kalai (Laundry/room), Asis (Email correspondence), and Praneetha (spa). We were on the second floor room 22 and 23. Both rooms had mold and we also found cockroaches in our bathrooms at night. Our mattress in room 22 was also terrible. Big disappointment.
Stayed 3 nights in Jul 2022
Response from Nidhin, General Manager on Aug 25, 2022
Hi, Warm greetings from The Promenade, Puducherry.We sincerely regret the inconvenience caused to you during your stay. We strive to make your vacation memorable and offer you unforgettable wonderful experience. It is good to hear that you found our staff welcoming. The sea view from the room is simply breathtaking. Wooden flooring is a reflection of the modern and minimal interior. However, the coastal weather affects the room condition. The breakfast buffet has a wide spread of Continental, French, North Indian and South Indian cuisines with live counters with variety of dosas. We regret the fact that the WiFi connection was poor during your stay. I will convey your regards to Asis, Asing, Kalai and Praneetha. We at The Promenade, value our customers and I appreciate you for taking time out to share reviews about us. Being one of the boutique hotels in French quarters of Pondicherry with a sea view and delicious French cuisine, your feedbacks inspire us to grow and be better. We will look forward to welcome you again to our hotel on your next visit and create memorable moments during the stay yet again.Best Regards

10/10 Excellent

Ashwini

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Ganesh

Travelled with family
Liked: Staff & service
Too expensive and poor service
Stayed 1 night in Feb 2022

4/10 Poor

Vanshaj

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with maintainance.....
Stayed 2 nights in Nov 2021
Response from Rooms Division Manager on Dec 6, 2021
Dear Guest Please accept our humble apologies for the gross inconvenience during your most recent stay with us, we are deeply saddened that you did not enjoy The Promenade experience. While we regret the inconvenience you have experienced and will ensure that such are never repeated again. We would request you to treat this incident in isolation and not a reflection of our operational culture or commitment. At The Promenade, it is our constant endeavor to provide you with highest standards of personalized service. We look forward to the pleasure of welcoming you again, to showcase the difference brought in post your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing sray
Great location and wonderful staff. The morning sea next to the hotel makes it fascinating stay. Enjoy the true French feel in this Hotel.
Stayed 2 nights in Jun 2021
Response from Asis Kumar Sahoo on Aug 14, 2021
Dear Guest, We sincerely thank you for visiting and staying with us and taking the time in sharing your explicit review of the property on Expedia about your experience. Indeed the location is very central, right in the middle of White Town and equidistant to all must visit places in this part of the city. Look forward to you returning some time soon again; Warm Regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location - Highly Recommended
Really nice place - very clean and great location on the promenade. I would recommend highly.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Pradeep.M.V on Mar 7, 2020
Dear Guest, Greetings!!! Thank you very much for your 5 rating.

2/10 Terrible

Sayed

Disliked: Cleanliness, staff & service, room comfort
Not worth
This was one of my worst experiences that I’ve had. For a hotel that was priced higher than everything else and on the beach I expected more quality. First, the buffet breakfast had cockroaches walking around in the food
Stayed 3 nights in Feb 2020

10/10 Excellent

Jayant

Travelled with family
Liked: Staff & service
Amazing location & impeccable service. Hotel refurbishment overdue...
Stayed 3 nights in Feb 2020

6/10 Okay

sunanda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price!
The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates. Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them. The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night. On the other hand, the staff is excellent, attentive and very helpful. On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.
Stayed 3 nights in Jan 2020

2/10 Terrible

Vibhas Kumar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I ever stayed. Zero value for money
This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and great location. We would certainly go back.
Stayed 4 nights in Dec 2019

6/10 Okay

Sophie

Business traveller
Disliked: Property conditions & facilities
Overall not a good value for money
The location is great but the hotel needs better maintenance ! My room had a big mirror completely damaged by humidity, which makes the room look cheap and not well taken care of. For the price I would have expected a better decor in the room: the leatherette is really looking cheap, the wooden floor was completely scratched. It's a pity because the hotel has a great potential !
Stayed 1 night in Nov 2019

10/10 Excellent

NADER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

shadrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Staff was so friendly and they even offered special food for kid. Breakfast was good but it could have been better and It would have been great if the sea view rooms are with a balcony but still, it is worth for the pleasant stay.
Stayed 2 nights in Aug 2019
Response from Front Office Manager on Sep 30, 2019
Dear Guest It was a pleasure having you stay with us at The Promenade, Pondicherry . We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

6/10 Okay

Leena

Liked: Staff & service
Promenade
Was looking forward to the spa/massage which was a big disappointment. But the hotel is very well located and has very nice staff!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very conveniently located. Service is amazing. The Blue Line restaurant was wonderful - we had lunch there and really enjoyed all the entrees we got. The breakfast buffet was also amazing and very fresh! Will definitely stay again if I’m in the area again
Stayed 1 night in May 2019
Response from Pradeep M.V. on May 27, 2019
Dear Guest We sincerely thank you for visiting and staying with us and taking the time in sharing your review. Indeed the location is very central, right in the middle of White Town and equidistant to all must visit places in this part of the city. While your words of encouragement for the facility is appreciated, I do take note of your subtle inputs on the renovation aspect, trust the same has been registered. Look forward to you returning some time soon again; Warm Regards

4/10 Poor

Nandini, New York, NY

Disliked: Staff & service, property conditions & facilities
I chose this hotel form it’s location facing the beach in Pondicherry. At the time I made the reservation for two rooms, all the sea facing rooms were booked. I wasn’t too bothered as I expected the non-sea facing rooms to be ok, just without the view. That was a big mistake. Don’t stay at this hotel if you can’t get a sea facing room. We were given two rooms at the dark dingy end of the hallway on the second floor. The rooms had a partial side view of the sea if the wooden shutters and doors were opened and you and stuck your head out. My parent’s room doors didn’t open so they didn’t have this as an option. The bathrooms are dingy and there is no light I’m the entry area. The overall look of the rooms we were given was a bit shabby and rundown and the dark hallway was the same. The paint didn’t look fresh and it was poorly lit. I walked to the other end of the hallway which had a sea facing window at the end and noticed that the front half of the hallway was much brighter and better maintained. The rooms on that side of the hallway all had the same view of the street and partial sea view. I was quite upset with the rooms we were given. The hotel was fully booked and the manager on duty told me they had allocated the “best” rooms available. When asked why they didn’t allocate two rooms in the lighter brighter part of the hallway, he had no answer. Poorly trained staff and old looking rooms make this hotel a big no-no unless you really want to be near the beach.
Stayed 1 night in Jan 2019
Response from Pradeep M.V. on Mar 18, 2019
Dear Guest We would like to thank you for sharing your feedback with us regarding your recent stay at The Promenade. Your feedback is truly constructive and I along with housekeeping and team maintenance will look in to it with much detailing and improve upon. Thank you again and deeply apologizing the inconvenience; Regards

8/10 Good

Boone, Washington DC

Liked: Cleanliness, staff & service, room comfort
We really enjoyed our stay at The Promenade. The staff go out of their way to make you feel welcome. Food was excellent. The room was very comfy and quiet. The hotel itself could use a small renovation/freshening. We hated the air freshener they sprayed in the room. We would definitely recommend staying. Tips: You can grab a tuk-tuk to Auroville for a flat 300 rupees (we tipped him well because at that price they are not making anything). Make an appointment to see Raj Nivas (2 min walk). It’s a bizarre tour and you might get to meet Gov Kiran Bedi.
Stayed 4 nights in Dec 2018
Response from Pradeep M.V. on Mar 1, 2019
Dear Guest, We thank you for your visit to our hotel and taking the time in sharing your review on Expedia about your experience. We are glad that you had a great comfortable stay. These kind words of appreciation for the team and the overall facility helps in keeping the morale of the team high, and I shall pass them down to the team personally. We look forward to your return and assuring you of our best attention at all times. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location
Staff went out of their way to look after us, arranging for us to be collected from Chennai then driven to our next hotel.Great location, with fabulous view from rooftop bar/restaurant. Very good breakfast buffet.
Stayed 2 nights in Dec 2018
Response from Pradeep M.V on Mar 1, 2019
Dear Guest, We thank you for your visit to our hotel and taking the time in sharing your review on Expedia about your experience. We are glad that you had a great comfortable stay. These kind words of appreciation for the team and the overall facility helps in keeping the morale of the team high, and I shall pass them down to the team personally. We look forward to your return and assuring you of our best attention at all times. Warm Regards

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Very well located but overpriced for what is on offer. General cleanliness is lacking. Hotel needs a refurbishment. GM has absolutely the right attitude but reception staff need basic training on guest handling. Restaurant staff and service is commendable. Breakfast spread is good. Dining options are available.
Stayed 3 nights in Dec 2018

10/10 Excellent

Suveni, New Delhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would really like to appreciate the courteousness and welcoming nature of the staff!
Stayed 5 nights in Nov 2018

4/10 Poor

Ludovic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive and old-bad maintained hotel
Hotel to avoid despite a very good location. It's old fashioned, need to be refurbished totally. Room was dirty, equipment like telephone, safe box, not working. You need to ask for sevral times before somebody will take these problems in account. Very bad isolation so noisy at the point it's difficult to sleep if there's neighbors room watching TV or if there is some music outside (avoid first floor street side with the bar located in floor -1). Compare to others hotel or pension, the price is elevated and not corresponding to a 4* hotel. It is equivalent to a 2* star hotel maximum
Stayed 2 nights in Nov 2018

10/10 Excellent

Deepak, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, good property, nice, friendly and helpful staff. Food quality is good. We enjoyed our stay at the Promenade 👍
Stayed 3 nights in Nov 2018

4/10 Poor

A, Pune

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location is very good. Property needs renovation desperately.
Stayed 3 nights in Nov 2018

8/10 Good

Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Vasuki, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is ideal and is right on the beach. Break fast buffet was good.
Stayed 1 night in Sep 2018

4/10 Poor

Maunil

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very disappointing in terms of cleanliness, maintenance and staff service. The only good thing is it’s location.
Stayed 1 night in Sep 2018
Response from The Promenade on Oct 30, 2018
Dear Guest, Please accept our humble apologies for the gross inconvenience during your most recent stay with us, we are deeply saddened that you did not enjoy The Promenade experience. While we regret the inconvenience you have experienced, we assure you that we are investigating and will ensure that such are never repeated again. We would request you to treat this incident in isolation and not a reflection of our operational culture or commitment. At The Promenade, it is our constant endeavor to provide you with highest standards of personalized service. We look forward to the pleasure of welcoming you again, to showcase the difference brought in post your feedback.

8/10 Good

Vishwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

abha , new delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and Nice
Just opp the rocky beach . All the best places to eat/ see in White Town are within walking distance from the hotel.
Stayed 4 nights in Apr 2018
Response from Pradeep MV on May 21, 2018
Dear Guest Thank you for your kind words and the time you took to share them. It is great to know that you have thoroughly enjoyed your stay with us. Your words of encouragement are really appreciated and will be shared with the entire team. We look forward to welcoming you back soon again. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Pradeep MV on May 21, 2018
Dear Guest Thank you for your kind words and the time you took to share them. It is great to know that you have thoroughly enjoyed your stay with us. Your words of encouragement are really appreciated and will be shared with the entire team. We look forward to welcoming you back soon again. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness
We stayed for 2 nights. TV was not working for the entire duration of our stay. Tough to keep the kid entertained during the evenings. The Swimming Pool was closed the next day till Noon for maintenance. The sofa in the room was broken and the window opened out to a big green net fence. They eventually changed our room after much persuasion. This was a bigger room with a view of the street. However, the TV still would not work. The view of the Ocean from both the restaurants is very nice. The staff are generally helpful and accommodating.
Response from Pradeep MV. on May 23, 2018
Dear Guest, Greetings from The Promenade, Pondicherry!!! Please accept our humble apologies for the gross inconvenience during your most recent stay with us, we are deeply saddened that you did not enjoy The Promenade experience. While we regret the inconvenience you have experienced, we assure you that we are investigating and will ensure that such are never repeated again. We would request you to treat this incident in isolation and not a reflection of our operational culture or commitment. At The Promenade, it is our constant endeavor to provide you with highest standards of personalized service. We look forward to the pleasure of welcoming you again,

8/10 Good

Kristi, Alberta, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need better air system
As we are traveling from a cool climate, in order to tolerate the heat during summer in India, a nice a/c room is a must. Unfortunately the a/c wasn’t working in our first room & even after moving to a different one, only a slight improvement. We had a second room as well, as we are traveling with 5 adults & while the a/c was working better there, the room had a very strong musty smell. Rooms don’t have ceiling fans. Adding them would likely help with both these issues. So the rooms were disappointing, but the rest of the hotel was quite pleasant. The food was good, we really liked the complimentary breakfast which was perfect for our group as it had both western & South Indian options, which is what we were looking for. The location is also very convenient & the view is lovely. The staff were very sweet & friendly & did help to make up for the shortcomings of the room. So we were overall content with the stay, but do think the price is too high for the condition of the rooms, as they do need an upgrade.
Stayed 1 night in Mar 2018
Response from Pradeep MV on May 21, 2018
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. We are pleased to read that you find our hotel ideally located and that you found our food and services to your liking. With reference to your other observations, we shall surely look into it and ask our housekeeping and maintenance to improve on the same and look in more detailing. Your words of encouragement will be shared with the team at large and shall ensure that they come across more confident. We look forward to you staying with us soon again; Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
We stayed on a weekend holiday. The hotel location is ideal. It is right on the beach. The rooms are spacious and comfortable. It has all the facilities like two restaurants, bar, gym, etc. The staff are very well trained and always eager to help. Overall we were very pleased and look forward to our next stay in this hotel..
Stayed 2 nights in Mar 2018
Response from Pradeep MV. (Front Office Manager) on Mar 28, 2018
Dear Guest, At the outset, thank you so much for choosing The Promenade to stay at your recent visit to Pondicherry. I thank you for the time taken in filling up the comments. In doing so, you have given us the opportunity to serve you better. Your comments help us to know if we are achieving our goals in satisfying our guests. Our sincere gratitude for your wonderful comments about our service and your enjoyed stay. We at “The Promenade” would like to make the experience even more pleasurable for you, looking forward to welcome you soon.

8/10 Good

Supriya, Bangalore

Liked: Staff & service
Great location
The location of this hotel is it's USP, bang opposite the Gandhi statue on the Promenade, great view and within walking distance of most of the places and restaurants worth visiting in pondicherry , The staff is accommodating and courteous and the breakfast buffet has an excellent spread.
Stayed 2 nights in Mar 2018
Response from Pradeep MV (Front Office Manager) on Mar 28, 2018
Dear Guest, At the outset, thank you so much for choosing The Promenade to stay at your recent visit to Pondicherry. I thank you for the time taken in filling up the comments. In doing so, you have given us the opportunity to serve you better. Your comments help us to know if we are achieving our goals in satisfying our guests. Our sincere gratitude for your wonderful comments about our service and your enjoyed stay. We at “The Promenade” would like to make the experience even more pleasurable for you, looking forward to welcome you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Rooms are small, the hotel needs upkeep. While the staff is great, the linen, the safe, general decor looks like it has aged
Stayed 2 nights in Feb 2018
Response from Pradeep MV (Front Office Manager) on Mar 28, 2018
Dear Guest We would like to thank you for sharing your feedback with us regarding your recent stay at The Promenade. Your feedback is well noted. We shall look into our Housekeeping, Repair and Maintenance in more detail to improve on the same. Thank you again. We look forward to seeing you on your next visit to The Promenade.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff at beach hotel
Nicely located across from the beach and near several restaurants. The staff were very kind and thoughtful. The room was also nice.
Stayed 5 nights in Dec 2017