Title: Bonjour Bonheur Ocean Spray - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Bonjour Bonheur Ocean Spray Escape to a tranquil lakeside haven where wellness meets wonder. Rejuvenate your senses with reflexology or Ayurvedic treatments. ![Front of property - evening/night](https://images.trvl-media.com/lodging/5000000/4820000/4815400/4815314/35e214a8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4820000/4815400/4815314/f61ff94d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/5000000/4820000/4815400/4815314/cc7c7912.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/5000000/4820000/4815400/4815314/3a214432.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4820000/4815400/4815314/9c345174.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Lakefront luxury awaits at Bonjour Bonheur Ocean Spray, where you can unwind in the garden or by the outdoor pool. Indulge in a rejuvenating spa treatment, enjoy breakfast at Amber restaurant, and explore the surrounding area with free self parking and multilingual staff assistance. 7.0 Good ## Popular amenities - Bar - Pool - Spa - Breakfast available - Gym - Room service ## Room options ### Check availability for these dates Tonight [Oct. 24 - Oct. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 25 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4815314&PinnedHotelID=4815314&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### Standard Room, 2 Twin Beds, Garden View ### Highlights Furnished balcony Soundproofed Air conditioning Refrigerator Plasma TV Separate bedroom Ceiling fan Blackout drapes/curtains - 310 sq ft - Sleeps 3 - 2 Twin Beds ### Deluxe Room, 2 Twin Beds, Lake View ### Highlights Furnished balcony Soundproofed Air conditioning Refrigerator Plasma TV Separate bedroom Ceiling fan Blackout drapes/curtains - 310 sq ft - Lake view - Sleeps 3 - 2 Twin Beds ### Executive Room, Resort View ### Highlights Furnished balcony Soundproofed Private outdoor hot tub Air conditioning Refrigerator Plasma TV Separate bedroom Ceiling fan - 320 sq ft - Resort view - Sleeps 3 - 1 King Bed ### Basic Villa, Resort View ### Highlights Furnished balcony Soundproofed Private outdoor hot tub Air conditioning Refrigerator Plasma TV Separate bedroom Blackout drapes/curtains - 320 sq ft - 1 bedroom - Resort view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPondicherry-Hotels-Bonjour-Bonheur-Ocean-Spray.h4815314.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPondicherry-Hotels-Bonjour-Bonheur-Ocean-Spray.h4815314.Hotel-Information) ## About the area Located in Marakkanam, Bonjour Bonheur Ocean Spray is on a lake. Sri Aurobindo Ashram and Matrimandir are local landmarks, and the area's natural beauty can be seen at Auro Beach and Serenity Beach. [Visit our Manjakuppam travel guide](https://www.expedia.ca/Manjakuppam.dx6198081) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C12.06550%2C79.87991&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WHMZh8NONyu1WGVcV2u_NCnwd_8=) 7,8,9, E.C.R Main Road, Marakkanam, Pondicherry, 604303 ### What's nearby - Matrimandir - 23 min drive - 18.8 km - Serenity Beach - 24 min drive - 15.3 km - Sri Aurobindo Ashram - 25 min drive - 18.9 km - Arulmigu Manakula Vinayagar Temple - 25 min drive - 19.0 km - Pondicherry Promenade Beach - 26 min drive - 19.3 km ### Getting around - Pondicherry-Puducherry Station - 30 min drive - Chennai International Airport (MAA) - 158 min drive ### Restaurants - ‪Tanto Trattoria Pizzeria - ‬15 min drive - ‪Amber The Coffee Shop, Ocean Spray Hotel - ‬6 min walk - ‪Naturellement - ‬19 min drive - ‪Dindigul Thalappakatti Restaurant - ‬12 min drive - ‪Bread & Chocolate - ‬15 min drive ## About this property ### Bonjour Bonheur Ocean Spray Luxury upscale hotel by the lake Consider a stay at Bonjour Bonheur Ocean Spray and take advantage of 2 coffee shops/cafes, a garden, and a playground. Treat yourself to reflexology, Ayurvedic treatments, or a facial at the onsite spa. The on-site restaurant, Amber, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking and valet parking - Buffet breakfast (surcharge), an elevator, and a gift shop - Meeting rooms, a 24-hour front desk, and concierge services Room features All 106 rooms feature comforts such as furnished balconies and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes. Extra conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with hydromassage showers and separate tubs/showers - 32-inch plasma TVs with cable channels and DVD players - Wardrobes/closets, refrigerators, and ceiling fans ## Similar properties ![2 restaurants, breakfast, lunch, dinner served; barbecue](https://images.trvl-media.com/lodging/2000000/1500000/1495200/1495109/cc0337ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Promenade Pondicherry White Town - Pool - Spa - Free WiFi - Restaurant 7.6 Good 147 reviews CA $153 CA $181 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1495109&PinnedHotelID=1495109&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/6000000/5210000/5209200/5209192/3d1508cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Accord Puducherry Puducherry - Pool - Hot tub - Breakfast included - 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Pool - Spa - Parking included - Free WiFi 7.8 Good 72 reviews CA $63 CA $67 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=10379128&PinnedHotelID=10379128&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2980000/2976600/2976502/bdf88717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dune Eco village and Spa Marakkanam - Pool - Spa - Kids pool - Parking included 7.2 Good 32 reviews CA $95 CA $99 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=2976502&PinnedHotelID=2976502&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: INR 500 for adults and INR 250 for children - 2 coffee shops/cafes - A bar/lounge - A restaurant ### Restaurants on site - Amber - Bisous - Wet Bar - Lotosas - Tea Lounge ### Things to do - Full-service spa - Gym - Outdoor pool - Playground ### Family friendly - DVD player - In-room refrigerator - Laundry facilities - Outdoor pool - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - Garden - On a lake - Picnic area ### Full-service spa - Ayurvedic treatments - Facials - Manicures/pedicures - Massage - Reflexology - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Sign language-capable staff - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Hydromassage showerhead - Private bathroom - Separate bathtub and shower - Shampoo - Slippers - Soap - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch plasma TV with cable channels - DVD player ### Food and drink - Electric kettle - Free bottled water - Minibar - Refrigerator - Restaurant dining guides - Room service - Tea bags/instant coffee ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Free daily newspapers - Iron/ironing board on request - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: anytime Early check-in subject to availability Early check-in fee: INR 2000 Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for INR 2000 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - New Year's Eve (December 31) Gala Dinner per adult: INR 5000.00 - New Year's Eve (December 31) Gala Dinner per child: INR 2500.00 (from 6 to 12 years old) We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately INR 500 for adults and INR 250 for children - Early check-in fee: INR 2000 (subject to availability) - Rollaway bed fee: INR 2000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector, a security system, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention No pets and no service animals are allowed at this property A car is recommended for transportation to and from this property ### Property is also known as Ocean Spray Aparthotel Ocean Spray Aparthotel Manjakuppam Ocean Spray Manjakuppam Palette Resorts Ocean Spray Aparthotel Manjakuppam Palette Resorts Ocean Spray Aparthotel Palette Resorts Ocean Spray Manjakuppam Bonjour Bonheur Ocean Spray Manjakuppam Bonjour Bonheur Ocean Spray Tindivanam Aparthotel Bonjour Bonheur Ocean Spray Tindivanam Tindivanam Bonjour Bonheur Ocean Spray Aparthotel Aparthotel Bonjour Bonheur Ocean Spray Bonjour Bonheur Ocean Spray Aparthotel Tindivanam Bonjour Bonheur Ocean Spray Aparthotel Ocean Spray Palette Resorts Ocean Spray Bonjour Bonheur Ocean Spray Bonjour Bonheur Ocean Spray Hotel Bonjour Bonheur Ocean Spray Marakkanam Bonjour Bonheur Ocean Spray Hotel Marakkanam ## Frequently asked questions ### Does Bonjour Bonheur Ocean Spray have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Bonjour Bonheur Ocean Spray? > As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at Bonjour Bonheur Ocean Spray on Nov 24, 2025 start from CA $110.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Pondicherry-Hotels-Bonjour-Bonheur-Ocean-Spray.h4815314.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Bonjour Bonheur Ocean Spray pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Bonjour Bonheur Ocean Spray? > Self parking and valet parking are free at this property. ### What time is check-in at Bonjour Bonheur Ocean Spray? > Check-in start time: 2 PM; Check-in end time: anytime. Early check-in is available for a fee of INR 2000 (subject to availability). ### What time is check-out at Bonjour Bonheur Ocean Spray? > Check-out is at noon. ### Where is Bonjour Bonheur Ocean Spray located? > Situated on a lake, this luxury hotel is within 9 mi (15 km) of Auro Beach, Serenity Beach, and Sri Varadaraja Perumal Temple. Sri Aurobindo Ashram and Arulmigu Manakula Vinayagar Temple are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Bonjour Bonheur Ocean Spray Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 8 8 - Good 10 6 - Okay 9 4 - Poor 4 2 - Terrible 3 ### 6.8/10 Cleanliness ### 6.8/10 Staff & service ### 5.8/10 Amenities ### 6.6/10 Property conditions & facilities ### 3.0/10 Eco-friendliness ### 10/10 Excellent #### Praveena Jun 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The property is family friendly, there is beach access - you have to walk to the beach, not too far. We enjoyed the pool. Currently they have one restaurant at the propery - it was convenient and good India food. People are friendly and good service. We had a good time at this place. ##### Praveena Stayed 1 night in Jun 2023 ### 6/10 Okay #### Harrish Sep 2, 2023 Disliked: Staff & service Poor room service and front desk was unresponsive ##### Harrish Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Vedhavathy Aug 2, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property should be downgraded to 1 star. Very poorly maintained. The pool and surrounding water areas, and garden was dirty and unclean. The food was terrible. Total dissappointment. ##### Vedhavathy Stayed 2 nights in Jul 2022 ### 4/10 Poor #### ?? Sep 5, 2025 ##### ?? Stayed 1 night in Aug 2025 ### 8/10 Good #### SUNG SOOK Mar 23, 2023 ##### SUNG SOOK Stayed 1 night in Mar 2023 ### 4/10 Poor #### Verified traveller Jan 25, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities #### Unkempt- ocean spray Needs to improve a lot on cleanliness Bad house keeping with respect to toiletries . Charging 50 rs plus tax for a litre of water bottle(not even a branded , local made). Gym worst -no or zero maintenance, stinky, fungus,treadmill has lot of moulds . I never complain , but very sry to write this Giving room to improve ##### Verified traveller Stayed 1 night in Jan 2021 ### 6/10 Okay #### HYUNG KWAN Oct 25, 2020 Liked: Room comfort Disliked: Cleanliness ##### HYUNG KWAN Stayed 1 night in Oct 2020 ### 4/10 Poor #### Verified traveller Feb 3, 2020 Liked: Staff & service Disliked: Amenities Was not up to our expectation. Need to renovate the rooms looks rundown but outside facade looks good but the rooms conditions were below standard. Need to ask for basic things like soap, shampoo etc. ##### Verified traveller Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 3, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller Jan 3, 2020 Liked: Staff & service Disliked: Amenities, property conditions & facilities Great potential but need to be better taken care of. ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Lakshman Dec 7, 2019 Liked: Room comfort ##### Lakshman Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### Jeyashri Jun 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will come back. Great resort, good food ##### Jeyashri Stayed 3 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller May 26, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property with nice staff. Food is little expensive. ##### Verified traveller Stayed 2 nights in May 2019 ### 6/10 Okay #### Sierra, California Nov 16, 2018 The wash basin broke, fell on my sister and the manager at first didn't believe us, I had to call twice to get maintenance. No apologies from anyone, they only gave us another room to use, but would not move our luggage. The wash basin became detached from the marble countertop from rot and faulty construction. ##### Sierra Stayed 2 nights in Nov 2018 ### 8/10 Good #### Pavithra Nov 7, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overall a very good stay We stayed in the Sky Jacuzzi room, it was a top of the world experience. Although no bar and no liquor availability inside the resort premises was a little bit of an inconvenience, everything else made up for the time we stayed there. I would definitely recommend the resort to my friends. ##### Pavithra Stayed 2 nights in Nov 2018 ### 8/10 Good #### Leon Oct 20, 2018 Liked: Cleanliness, staff & service, room comfort #### Great but no alcohol! Great standard for India. No alcohol was sold during our stay. ##### Leon Stayed 3 nights in Oct 2018 ### 8/10 Good #### Verified traveller Jun 19, 2018 Liked: Staff & service, room comfort #### Not worth the money This is my second visit to Ocean Spray, this resort certainly shows signs of aging and urgently needs some attention. There's nothing to look for except the swimming pool. The lake was under renovation so it was dirty. Food at Amber restaurant is exorbitantly expensive. Service Staff are courteous and nice. The folks at valet / reception will be behind you until you pay them tips, although they don't willingly help with loading / unloading. ##### Verified traveller Stayed 1 night in Jun 2018 ### 8/10 Good #### Bhavna, Bangalore Dec 26, 2017 Liked: Cleanliness, property conditions & facilities, room comfort Good scenic resort. Beach was just 500 meters away. ##### Bhavna Stayed 2 nights in Dec 2017 ### 8/10 Good #### Arushi, mumbai Dec 10, 2017 Liked: Staff & service, room comfort #### Nice hotel with an amazing view This hotel is a huge huge property so you can either just go there for 2 days take one day to explore the hotel which includes feeding the beautiful fishes in the lake, going for a stroll in the property, enjoying zone ball, a mud bike ride, and the aviary which is at a hidden corner of the property. The pool is huge. The rooms were well kept but the cleanliness was missing. The sheets had spots and the furniture was dusty. The food was not up to the mark. This hotel has no grocery no regular shops around which means you are on your own and Pondicherry white town is approx 16kms which is 20 minutes on a rickshaw that charges 400 one way and 750-800 round trip. Or you could hop on a bus (we had waited but couldn’t catch one) bus service could be a bit irregular. ##### Arushi Stayed 3 nights in Dec 2017 ### 2/10 Terrible #### Sebastian , Qatar Aug 30, 2017 Disliked: Staff & service #### Minus 5 Star Hotel Extremely horrible check in wth unqualified unwelcoming staff arrogant staff, no qualities of 5 star hotel except for the design and lay out. Never ever will go or recommend this place to anyone . ##### Sebastian Stayed 1 night in Aug 2017 ### 4/10 Poor #### Michael Oct 16, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Run down and overpriced, but staff are friendly This resort is about 30 mins drive by taxi to Pondicherry. The cab will be relatively expensive but there isn't much choice. The Hotel itself does not have many non Indian guests so is not really geared up for "foreigners". It is in very poor condition, with little or nothing having been spent on maintenance in the last 20+ years. Doubt it would pass any safety checks. The staff are friendly but do not speak good/much english which can lead to problems. The pool is dilapidated with the in pool bar having fallen into disrepair some years ago. The rack rates are laughable for the quality of accommodation. Power cuts are common. Alcohol is served but the seemingly extensive wine menu is not in reality that extensive with a lot being "not available". There is a variety of animals roaming freely over the site - turkeys, guinea fowl, geese. There are goats as well but they managed to stay tethered! There is access to a beach but its not private and there are no umbrellas for the fairer skinned. ##### Michael ### 2/10 Terrible #### Verified traveller Sep 13, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very Bad Experience at Ocean Spray Case ID number: M 11403819 & M11403877 Itin#14945109692 This is with ref. to my stay at Ocean Spray. I had the following issues with my stay and request you to process a refund for the entire amount. We got room 206 alloted to us.When we arrived at the place and got the access cards, we had lunch and came back to the room.The access cards were not working the door was not opening. The staff took about 30 minutes to get it working. The room Air conditioner was not working and so was the television. We had technicians in the room all along trying to rectify the issue. Later on after we returned from swimming and wanted to use the toilets for a shower there was no water for close to 2 hours. The front desk informed us that there is a major pipe breakage and it will take a long time for the water to be restored. The Sunday lunch buffet was re-served for dinner with just a few alternations to the food. 75% of it was the same food served during lunch. This was very disappointing. The front desk did change the room for us to room to 204 in the evening. We wasted a lot of time shifting the room. We request you to refund the amount as nothing was working in the hotel. Rather than having a holiday we were in the room all the time trying to get basic facilities to work. We have never experienced such a bad stay in any hotel before. Kindly refund my amount. ##### Verified traveller ### 6/10 Okay #### JO, NEW DELHI, INDIA Jul 29, 2015 Liked: Staff & service, room comfort #### SO MUCH POTENTIAL! We decided on a last minute long weekend and booked a flight and hotel package through Expedia. Not realizing it was a three hour cab ride from the Chennai airport, we decided to site see on the way there. When we finally arrived at Ocean Spray, we were amazed at the size and beauty of the property. We discovered soon after that there is a village separating the resort and the ocean - NO BEACH ACCESS. This village plays music and stories over the loud speaker for hours at all times of the day - NOT QUIET. The rooms were large, and if the finishing's and flooring were installed correctly could have been quite lovely. There was a large brown stain on our top blanket which was quickly changed. We stayed in a "heaven suite" which has a large Jacuzzi tub on the balcony (that we didn't use). The oversized pool is wonderful, but like most areas of the resort, NEEDS SOME TENDER LOVING CARE. There are four large pool bar's with fountains separating each, unfortunately all of them are abandoned and untidy and at least one bar stool was missing the top seat exposing sharp edges and wiring. In addition to fixing the broken seats and the off broken tile, stocking one bar and playing music at the pool would be an easy upgrade welcome by guests. We noticed a strong musty smell when visiting the spa, perhaps a dehumidifier or air purifier will help. Taxi rates were ridiculous. Perhaps offer a shuttle to the French Quarter for guests. COMFORTABLE BEDS, GOOD FOOD, GREAT STAFF ##### JO ### 6/10 Okay #### Leon, Manchester, UK Jul 8, 2015 Liked: Cleanliness, room comfort Disliked: Staff & service #### Has the potential... Hotel has the potential to be excellent, however it is: Run down, customer service at front desk is poor, check out is 10am and wouldn't allow late check out, room is basic and not worth the cost, breakfast is poor, pool bar was not open - these are some of the main issues. Grounds are lovely, huge pool and comfy beds. Something else to bear in mind is there is no direct access to the beach from the hotel... And to get there is a 15minute walk through a village... There is also no one on the beach. ##### Leon ### 6/10 Okay #### shwetha Jan 3, 2015 Liked: Property conditions & facilities #### Beach access not good Traveling 350kms to a beach holiday @ ocean spray is not worth the effort as we could hardly be on the beach. Beach is accessible by walking out of this property through a village, and there are fishing boats parked all along the beach. Plus the beach is quite dirty as it is used as a toilet. I booked this via expedia but found better price at makemytrip, so if you are looking at this do chkout other offerings. The price match claim is not really honored. The property itself is nice and spread across 25 acres. Pool, lawn, children's activity are very nice. Food is ordinary. As the place has a huge man made lake and we can use the paddle boat in it. We stayed in the Bermuda villa, nice room but had lots of mosquitoes that made it difficult to relax. Food is ordinary, though they have a huge spread in the buffet the dishes were quite bland and flavorless. I have stayed at other hotels in Pondicherry among which zest club mahindra had really nice private beach. ##### shwetha