Hall

Springhill Suites By Marriott Sandpoint – Avis

4 out of 5
Springhill Suites By Marriott Sandpoint
477490 US Route 95, Ponderay, ID

Avis

9,6

Exceptionnel

Note de 10 – Excellent, d’après 50 avis sur 62." "
Note de 8 – Bien, d’après 8 avis sur 62." "
Note de 6 – Acceptable, d’après 3 avis sur 62." "
Note de 4 – Médiocre, d’après 0 avis sur 62." "
Note de 2 – Terrible, d’après 1 avis sur 62." "

10/10

Propreté

9,6/10

Service et personnel

9,2/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

Danielle

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice new property! Low staffing (tho super nice!), water issues. Pool was FRIGID. Hot tub chemicals are off so very foamy and there were no towels and hardly anywhere to sit. Better options for the same price range and area.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Sheel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the property and the stay! Only thing I didn't know was that they charged $10 for parking!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Victor

Séjour de 2 nuits en mai 2024

10/10 – Excellent

TARUN, whitecourt

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay. Awesome interior and great staff.
Séjour de 1 nuit en mai 2024
Brenda a répondu le 22 mai 2024
Hi Tarun,Thank you for your wonderful review of our hotel and our staff. We look forward to hosting you again.

8/10 – Bien

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great newer property and well decorated. Great breakfast and adjoining bar area. Wonderful staff. Only complaint is $10 per night parking, which is ridiculous for a rural hotel with ample parking. The staff waived but buyer beware.
Séjour de 2 nuits en mai 2024
Brenda a répondu le 21 mai 2024
Hello John,Thank you for your review of our property. We truly appreciate your business and look forward to greeting you again should your travels bring you to the area once again.

10/10 – Excellent

Brian

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is so nice !
Séjour de 1 nuit en mai 2024
Brenda a répondu le 20 mai 2024
Hello Brian,Thank you for the wonderful review of our property. It is our sincere desire to provide you with the best possible experience.We look forward to having you back when you are in the area again.Until then, safe travels wherever the road may lead you.

8/10 – Bien

Vincent

Voyage de couple
Everything is wonderful. Only thing that I was disappointed in was I reserved a King bed and ended up with a Queen. However, I feel this could be miscommunication between hotel and Expedia.
Séjour de 1 nuit en mai 2024
Brenda a répondu le 20 mai 2024
Hello Vincent,Thak you for your wonderful review. I do apologize for the inconvenience of the room mix up.It was our pleasure to have you as our guest. We look forward to having you back again.

10/10 – Excellent

LaNae

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is new and very nice and clean. The breakfast was one of the best ones I've had a hotel. The lobby area is large with lots of tables and seating options. There is a nice outdoor seating area with a beautiful view of the mountains. The only complaint is having to pay for parking. I didn't see anything on the website about it and was told when we checked in. It was not a downtown hotel; it seemed totally unnecessary. I don't like hidden fees.
Séjour de 2 nuits en mai 2024
Brenda a répondu le 13 mai 2024
Thank you LaNae, for your recent review of our hotel. We are thrilled to hear that you enjoyed your stay. The staff at SpringHill Suites look forward to serving you again should your travels bring you to the area in the future.Until then, safe travels wherever the road may lead you.

8/10 – Bien

Anthony

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel
Too many kids running around and no parents around to redirect them… No respect for the property or the orher guests.
Séjour de 1 nuit en mai 2024
Brenda a répondu le 13 mai 2024
Hi Anthony,Thank you for your review of our hotel. We sincerely apologize for the disruption of your stay. Rest assured we will take additional steps in the future when a large group is in-house to ensure guests are instructed on the expectations of their group.We do hope that we have the chance to greet you once again should your travels bring you to the area.

10/10 – Excellent

Tammy, Spruce Grove

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful lobby area, checkin was nice. Very friendly an inviting
Séjour de 1 nuit en mai 2024
Brenda a répondu le 6 mai 2024
Thank you, Tammy, for your wonderful review of our hotel. We are pleased to hear that you enjoyed your stay.Safe travels wherever the road may lead you.

10/10 – Excellent

Christine, Piedmont

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff went above and beyond our expectations at check in.
Séjour de 1 nuit en avril 2024
Brenda a répondu le 6 mai 2024
Hello Christine,So happy to hear that our staff went above and beyond.We hope to see you again in your journeys. Until then, safe travels wherever the road may lead you.

10/10 – Excellent

Jim

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you for a restful visit. The breakfast was so so through. I'd still recommend this location.
Séjour de 3 nuits en avril 2024
Brenda a répondu le 6 mai 2024
Hello Jim,Thank you for your great review of our hotel. We sincerely apologize that breakfast did not quite meet your expectations. We strive to provide the best breakfast we possibly can.Thank you again for your review

10/10 – Excellent

Weston

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice, new hotel. Convenient location for a ski trip at Schweitzer. Only a short drive to downtown Sandpoint. The bar in the lobby is very nice, and the bartenders are awesome. The pool and hot tub were also a great added bonus. Would recommend.
Séjour de 3 nuits en mars 2024
Brenda a répondu le 6 mai 2024
Hi Weston!Thank you for your wonderful review of our new hotel.We look forward to hosting you again should your travels bring you to the area again.

10/10 – Excellent

Francois

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Place is brand new! Go there rooms are fantastic.
Séjour de 1 nuit en mai 2024
Brenda a répondu le 6 mai 2024
Thank you, Francois, for your wonderful review! We sincerely appreciate your business and look forward to seeing you again should your travels bring you to the area in the future.

10/10 – Excellent

Carlene

Séjour de 1 nuit en avril 2024
Brenda a répondu le 20 mai 2024
Hello Carlene,Thank you for choosing SpringHill Suites Sandpoint.Your wonderful review will be shared with the team.

10/10 – Excellent

omar palacion

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All new
Séjour de 3 nuits en avril 2024
Brenda a répondu le 25 avr. 2024
Hi Omar!Thank you for your wonderful review. It means a lot to our staff to know we provided excellent service to our guest.We sincerely appreciate you choosing SpringHill Suites Sandpoint! We look forward to greeting you again should your travel bring you to the area.Until then, safe travels wherever the road may lead you. Brenda W.-AGM

10/10 – Excellent

Derna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay! Staff were very nice and everything was clean.
Séjour de 3 nuits en avril 2024
Brenda a répondu le 24 avr. 2024
Hello Derna,Thank you for your wonderful review. We look forward to seeing you again should your travels bring you to the area in the future.Until then, safe travels wherever the road may lead you.Brenda W.-AGM SpringHill Suites Sandpoint

8/10 – Bien

Sandra

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
I really like this hotel. My problem was that an additional fee was charged before I was aware of it. There is a $10 parking fee at this hotel. It’s the way it was handled that was very disappointing.
Séjour de 1 nuit en avril 2024
Brenda a répondu le 20 avr. 2024
Hi Sandra,Thank you for your review of our hotel. I hope that we met your expectations as a valued guest. Know that you are appreciated, and we hope to see you again should your travels bring you to the area.   I have noted the parking fee and your concerns. Rest assured that we will bring it to the attention of the upper management. Best regards,Brenda Ward-AGMSpringHill Suites Sandpoint

10/10 – Excellent

Brian

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Immaculate inside and out. Highly recommend
Séjour de 1 nuit en avril 2024
Brenda a répondu le 20 avr. 2024
Hello Brian,Thank you for your review! We truly appreciate you as our guest. We look forward to seeing you again should your travels bring you back to Sandpoint in the future.Until then, safe travels wherever the road may lead.Best regards,Brenda Ward-AGM SpringHill Suites Sandpoint

10/10 – Excellent

Brian

Séjour de 1 nuit en avril 2024
Brenda a répondu le 3 mai 2024
Hello Brian,Thank you for your wonderful review of our property.We truly appreciate you as our guest and choosing SpringHill Suites Sandpoint, we know you have other options. We look forward to greeting again should your travels bring you to the area again.

6/10 – Acceptable

Elizabeth, Moscow

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
It’s a nice new place. The lobby and bar are fancy looking. Unfortunately, we had to ask for pool towels both days. The kids had to walk back to the room soaking wet because they didn’t have any out. The bathroom was tiny and even though we checked in as a party of five, the bathroom only had four full sized towels. The shower water was luke warm/cold and it never got hot. And they charge $10 a night for parking which in Sandpoint is just lame. No other place charges parking in town. Overall it’s a nice new hotel, but they have kinks to work out.
Séjour de 1 nuit en avril 2024
Marie a répondu le 9 avr. 2024
Thank you for taking the time to write a review about our new SpringHill Suites Sandpoint. I know how frustrating it can be to go to the pool and not have pool towels. I have spoken to our staff about making sure the pool towels are always stocked. We hope to see you again soon.

10/10 – Excellent

Steve

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Marie a répondu le 9 avr. 2024
Thank you for choosing to stay with us! It is always so nice to hear when our guests have enjoyed their stay at our lovely new hotel. We hope to see you again soon.

10/10 – Excellent

Dawn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly. Hotel was clean and beautiful.
Séjour de 1 nuit en avril 2024
Marie a répondu le 5 avr. 2024
Thank you for taking the time to write a review! It is always our goal to provide excellent customer service and make our guests feel welcome. We hope to see you again soon.

8/10 – Bien

Debrah, Kelowna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great layout of the common area and our room. Good breakfast with lots of options and friendly service by the staff working in that area.
Séjour de 2 nuits en mars 2024
Brenda a répondu le 2 avr. 2024
Thank you for your review of our hotel. It is our sinceredesire to make sure that each of our guests have the best experience possible. We look forward to seeing you again, should your travels bring you the to the area in the future.Until then, safe travels wherever the road may lead you.

2/10 – Terrible

Ashley

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
I was told by two employees that I could have my daughter have a couple friends over for pizza cake and gifts because it was her birthday. They wouldn’t not let them leave the lobby and held all her friends there and we could not go any further. I understand maybe no swimming because we are paying guest and the friends we’re not but to not allow them to come to our room where we decorated for the party ruined my daughters birthday. Again I asked multiple employees and was given a yes but when they showed up the manager nearly held them hostage
Séjour de 1 nuit en mars 2024
Marie a répondu le 5 avr. 2024
Thank you for taking the time to write a review! I do hope that you understand our point of view. We have other paying guests at the hotel who are here to relax and having birthday parties in our rooms is very disruptive to them. We do hope to see you again.

10/10 – Excellent

Karen, Spokane

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful interior, nice room, great breakfast. Nice staff.
Séjour de 1 nuit en mars 2024
Brenda a répondu le 2 avr. 2024
Thank you, Karen, for your great review of our hotel!We sincerely appreciate our guests and you as our guest is our number one priority. We hope that we have the privilege of greeting you again should your travels bring you to the Sandpoint area again. Until then, safe travels wherever the road may lead you.

10/10 – Excellent

Roger

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very new, very nice!
Séjour de 1 nuit en mars 2024
Brenda a répondu le 2 avr. 2024
Thank you, Roger, for your recent review. We sincerely appreciate your business and look forward to having you back should your travels bring you to the area again.

8/10 – Bien

Jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Brenda a répondu le 2 avr. 2024
Hello Jeffrey,Thank you for your review of our hotel. It is our sincere desire to make sure our guests have the best experience possible. We look forward to greeting you again should your travels bring you to the Sandpoint area again.

10/10 – Excellent

Carlos

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property staffed by helpful and kind people.
Séjour de 2 nuits en mars 2024
Brenda a répondu le 18 mars 2024
Thank you Carlos for your wonderful review of our hotel and staff. We look forward to having you back as our guest. The SpringHill Suites Staff

10/10 – Excellent

Jesse

Séjour de 1 nuit en mars 2024
Marie a répondu le 6 avr. 2024
Thank you for staying with us and taking the time to do a survey! It is great to here and when our guests have an excellent experience at our new Springhill Suites Sandpoint. We hope to see you again soon.

10/10 – Excellent

Carlos

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel. Rooms are spacious, immaculate, and nicely furnished. Would definitely stay again. Kids should not be allowed in the pool after 8pm.
Séjour de 2 nuits en mars 2024
Brenda a répondu le 14 mars 2024
Hello Carlos,Thank you for your kind review. We look forward to seeing you again. SpringHill Suites Staff

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room is nice - not your average hotel room. delicious and very varied. The staff were extremely helpful - check in and answering questions.
Séjour de 1 nuit en mars 2024
Brenda a répondu le 14 mars 2024
Hi Carol,Thank you for your kind review. Our number one priority is you, our guest. We look forward to seeing you again.SpringHill Suites staff

10/10 – Excellent

MARK

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the breakfast. Staff was extremely helpful and friendly. Would highly recommend and plan on returning. Excellent accomodations.
Séjour de 6 nuits en mars 2024
Brenda a répondu le 10 mars 2024
From the entire SpringHill Suites Staff, thank you Mark for your kind review. We are so happy you enjoyed your stay with us.We hope to see you again soon!

6/10 – Acceptable

Karissa

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Breakfast was not refilled and took forever! At checkin no one was around heard staff behind wall visiting not helpung
Séjour de 1 nuit en mars 2024
Brenda a répondu le 9 mars 2024
Hello Karissa,First and foremost, let me say thank you for choosing SpringHill Suites, we know you have many other options. We sincerely apologize for the untimely breakfast, we know it can be frustrating, especially if you have engagements. We are a new hotel, only 3 weeks new, and still trying to iron out all of the details. Our team works extremely hard to ensure that our guests needs are met. Unfortunately, this morning was a bit hectic for our team as we navigated a large guest list. We also want to apologize for the front desk. Occasionally, we do have to step away for a moment to tend to behind-the-scenes business. But again, we do understand your frustration. If there is anything we can do for you in the future, please let us know.We look forward to the opportunity to have you as our guest in the future. Sincerely,Brenda WardAGM-SpringHill Suites Sandpoint

10/10 – Excellent

Cathy

Everything is so clean and roomy! Love it! The only thing I didn’t like is paying for parking.
Séjour de 1 nuit en mars 2024
Brenda a répondu le 9 mars 2024
Hi Cathy,Thank you for the review. We are glad to hear that you enjoyed your stay. Parking fees are becoming more prevalent in the industry, but we sure appreciate the feedback. We all can certainly understand your sentiment. We hope to see you again in the future. Again, thank you for choosing SpringHill Suites, Sandpoint.SpringHill Suites Sandpoint

10/10 – Excellent

Dustin

Séjour de 2 nuits en février 2024
Brenda a répondu le 23 mars 2024
Hello Dustin,Thank you for your review of your recent stay. We sincerely hope that we were able to provide you with the best possible experience. We look forward to seeing you again should your travels bring you to Sandpoint in the future.Best regards,Brenda Ward-AGM SpringHill Suites, Sandpoint

10/10 – Excellent

Kelli

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Brand new and very beautifully designed and decorated hotel! Helpful staff, warm and comfortable and spacious rooms.
Séjour de 1 nuit en mars 2024
Brenda a répondu le 5 mars 2024
Hi Kelli!On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is brand new. We really enjoyed our stay.
Séjour de 1 nuit en février 2024
Brenda a répondu le 5 mars 2024
Hi Jennifer!On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Kassandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Brenda a répondu le 5 mars 2024
Hi Kassandra,On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Vladyslav

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Like that design in hotel and location
Séjour de 1 nuit en février 2024
Brenda a répondu le 5 mars 2024
Hi Vladslav,On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Alin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice, new hotel. Big rooms and good breakfast
Séjour de 4 nuits en février 2024
Brenda a répondu le 5 mars 2024
Hi Alin,On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Edwin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
You gotta stay here!
Great new hotel! Friendly staff & ultra clean
Séjour de 2 nuits en février 2024
Brenda a répondu le 5 mars 2024
Hi Edwin,On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint! We know that you could have chosen to stay at one of the many hotels in town. We appreciate your kind remarks and rating!We truly hope that you will visit us again!SpringHill Suites Sandpoint

10/10 – Excellent

Andrian

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Brand new modern hotel, with nice rooms. Pool and hot tub are awesome too!
Séjour de 1 nuit en février 2024
Brenda a répondu le 5 mars 2024
Hello Andrian,On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Excellent

Vladyslav

Séjour de 1 nuit en février 2024
Brenda a répondu le 20 mars 2024
Thank you for choosing SpringHill Suites Sandpoint. Thank you for the wonderful review. We sincerely appreciate your business and hope that you will visit us again soon.

10/10 – Excellent

Cathryn

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
The hotel is new - breakfast was great. The room was comfortable and quiet. Short drive to ski area.
Séjour de 3 nuits en février 2024
Brenda a répondu le 5 mars 2024
Hello Cathryn,On behalf of the entire staff, thank you for choosing SpringHill Suites Sandpoint.We are so pleased to see that you enjoyed your stay with us. We look forward to seeing you again!