The front desk is open daily from 8 AM - 5 PM
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation.
Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to make arrangements.
Please note that the resort offers free airport transfer service on check-in and check-out date only (according to resort schedule). For same day transfers to Pom Pom Island, please schedule to arrive by 3 PM.
Transfers to and from Pom Pom Island occur twice daily:
From Semporna to Pom Pom Island - 12:30 PM and 4:30 PM.
From Pom Pom Island to Semporna - 9:30 AM and 1:30 PM.
For guests staying at hotel in Tawau or Semporna, pick-ups are available upon request.
Guests are kindly requested to inform the resort 7 days in advance of their flight details/pick up details. Please contact the resort directly using the contact details provided on the confirmation e-mail.
Unscheduled Transfer Charges: Additional charges apply per way for both land and sea transfers.
In the event of festivals or functions in Semporna town or bad weather conditions, boat timings may be re-scheduled to depart earlier from the island.
Please note that last minute transfer changes cannot be accommodated.
The front desk at this property is open daily from 8 AM - 5 PM
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation.
Airport shuttle service is offered on request during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.