2 outdoor pools, pool umbrellas, sun loungers

Reviews of Hoposa Pollentia - Adults Only

4 out of 5
Hoposa Pollentia - Adults Only
Passeig de Londres, 62, Puerto de Pollensa, Pollensa, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 240 reviews" "
Rating 8 - Good. 73 out of 240 reviews" "
Rating 6 - Okay. 16 out of 240 reviews" "
Rating 4 - Poor. 5 out of 240 reviews" "
Rating 2 - Terrible. 1 out of 240 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Niamh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying at this hotel. Absolutely wonderful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Good location Staff very helpful before and during our stay.
Stayed 7 nights in Sep 2023
Response from Hotel Pollentia - Only Adults on Sep 22, 2023
Dear Kevin, Thank you for your nice review. WE are happy to know that you found the staff helpful.Looking forward to welcome you back.

8/10 Good

Esame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a beautiful part of Pollensa. Wonderful views everyday and 30 seconds to the beach. We had a sea view room and had no regrets. Plenty of convenient stores and restaurants within walking distance. Definitely recommend.
Stayed 4 nights in Aug 2023
Response from Hotel Pollentia - Only Adults on Aug 23, 2023
Dear Esame,Thank you for taking a moment to share your experience. We are pleased to hear you found the overall experience of your stay with us.We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Paul

Stayed 6 nights in Aug 2023
Response from Thank you for your stay with us on Aug 20, 2023
Thank you for your nice score. we hope to have you back in the future!

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel.
Excellent hotel. Great set up with outside area and rooftop bar. Service sometimes slightly slow. But overall very nice. Staff very friendly.
Stayed 3 nights in Jul 2023
Response from Thanks for your feedback on Aug 4, 2023
Thank you to take some time to send us your feedback about your recent stay

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property just off beach
awesome location right off beach - property is near sister property where there is parking - one of our rooms did not have a great air conditioner so was a little warm - breakfast was great - seems like there were a lot of seniors that preferred the property - we felt very young
Stayed 1 night in Jun 2023
Response from Hotel Pollentia - Only Adults on Jul 7, 2023
Thank you for your feedback on your recent stay with us, nice to hear you could appreciate the situation of the hotel, as well as our breakfast offer

10/10 Excellent

Jessica, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute paradise! This was mine and my sister’s second time at this hotel and we can’t wait to visit again asap! Beautiful hotel on the most stunning beach. The staff are soooo friendly and helpful. The rooms are on the smaller side but beautifully interior decorated and housekeeping do an incredible job at making them gorgeously clean and tidy every day. It’s honestly the most incredible hotel and area. 2 brilliant Spar convenience shops less than a minute away for all drinks/snacks/sandwiches etc! 15 min walk to the busier area of the port where we like to go to ‘Stay’ for dinner sometimes, again amazing staff and lovely food with a view of the water. Many gorgeous restaurants in Old Town Pollensa Sq. which is 15 min drive from hotel. Heavenly. We’ve been home for 12 hours and missing it all so much! Thank you Hotel Pollentia, you go above and beyond.
Stayed 6 nights in Jun 2023
Response from Hotel Pollentia - Only Adults on Jun 27, 2023
Dear Jessica,Thank you for your nice review!All the team is happy that you appreciate their work & kindness.Housekeeping team thanks you that you notice all the effort they do daily.Is good to know that you enjoyed the room decoration and the installations. As well as dinner in the hotel.We are waiting to welcome you back to enjoy the Sea View from our terraces!We hope you have a nice summer!

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The sea view was beautiful. The staff were so helpful recommending sightseeing. The hotel was so nicely decorated and the breakfast was fabulous.
Stayed 3 nights in May 2023
Response from Hotel Pollentia - Only Adults on May 11, 2023
Thank you so much for your review!It makes us really happy to know you've enjoyed the stay. Kind regardsHoposa Pollentia team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with lovely staff. Also great entertainment.
Stayed 6 nights in Apr 2023
Response from Hotel Pollentia - Only Adults on May 7, 2023
Dear Michael,Thank you for your nice review. Looking forward to host you soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023
Response from Hotel Pollentia - Only Adults on Apr 30, 2023
Dear Stephen,Thank you for choosing Hotel Pollentia for your stay in Pollença.Looking forward to hearing from you.

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2023
Response from Hotel Pollentia - Only Adults on Apr 2, 2023
Thank you Alex for choosing Hotel Pollentia for your allocation!

10/10 Excellent

Kath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn Break
Fabulous hotel. Excellent food , service and location. Couldn’t fault it.
Stayed 6 nights in Oct 2022
Response from This type of reviews makes us happy on Oct 29, 2022
Dear Kath! Thank you so much for your nice comment about your recent stay with us! We hope to have you back soon!

10/10 Excellent

Claire

Stayed 7 nights in Oct 2022

10/10 Excellent

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the beach right in front of you just across a small street. Very friendly and helpful staff. Great breakfast!
Stayed 4 nights in Oct 2022
Response from Thanks for your review on Oct 20, 2022
Guest satisfaction is our number one goal and it is so nice to read if we could achieve this. It would be great if you could share your experience on Trip, trying to end in the top 10 of best hotels on Mallorca at the end of the season! See you in 2023!

10/10 Excellent

andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel. Go for the meal plan, we’ll worth it. The restaurant was excellent. The breakfast was amazing. The location is amazing.
Stayed 4 nights in Oct 2022
Response from thanks for your review on Oct 20, 2022
Thank you so much for your nice comment. We will share your review with our team. It would be great if you could give us a 5*rate in Trip to help us to achieve our season goal to end in the top 10 of the best hotels of Mallorca! Hope to see you again soon.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect for those who want to cycle, go to the beach, walk to restaurants, visit the marina, etc. As we went in the low season we didn't have any issues parking our car in front of the hotel but this might be more problematic during high season. The hotel was lovely, staff members were super accommodating & helpful and the breakfast was delicious (the view was spectacular). They have a lovely little sitting area and outside dining in the front of the hotel which was great during the day and in the evening. They also had live music while we were there. We opted for the standard room as we would be out most of the day doing various activities and we found it to be a bit on the small side. We had a leak in our shower but the staff were quick to try and correct the problem. They do have other amenities (ex: bikes) that we didn't use but are available. I would come back and stay at this hotel again in a heartbeat.
Stayed 3 nights in Oct 2022
Response from To receive your feedback is important on Oct 17, 2022
Thank you so much for your feedback. We are happy to hear that you would not hesitate to book with us again

10/10 Excellent

Niamh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. We were a group of 9 friends staying for a long weekend. Second time staying at this hotel and we will be back again next year. Sea view rooms are wonderful. Comfortable beds, great shower, nice toiletries. Staff are very friendly and helpful. Convenient location. Practically on the beach and an easy walk to bars, restaurants & shops.
Stayed 3 nights in Sep 2022
Response from Hoposa Pollentia stay with friends on Oct 7, 2022
Thank you for the great feedback of your recent holiday experience at our hotel Hoposa Pollentia, guest satisfaction is our number one goal and there is nothing better than achieving that!

4/10 Poor

GERAINT

Liked: Property conditions & facilities
Disliked: Room comfort
Hotel was ok, but not deserving of the ratings others have given. We also experienced a few issues. The first was that our original room was not available (seems others have experienced this so it's a common occurance), so we had to go into an upgraded room for the first night and then move. This wasn't a huge issue for us and we were given a free lunch as a gesture for the inconvenience. However, the room that we had for the remainder of our stay was terribly noisy as it was next to the reception area, the lifts and the passage to the dining area. The staff would shout loudly from 7am and music was played in the communal areas from this time, sometimes quite loudly. We therefore slept poorly through our stay. Secondly, I had some items stolen from my bike that was kept in the bike room. There are security cameras, but they are seemingly useless as they weren't of sufficient quality to make out the perpetrator (hotel made a gesture of goodwill here too). Also, while the description mentions pools, the one on the roof is more like a large bath. Another matter was that the cleaning staff use so much bleach that the rooms smell very strongly, and the amount of bleach used also ruined a pair of socks that I had to bin as a result. There was a large range of food at breakfast, although the quality wasn't to the expected standard (and the coffee wasn't not good at all). The person that did the omelettes was nice. The cocktails from the outside bar were also not good. For the money
Stayed 6 nights in Sep 2022
Response from Feedback helps us improve our guest experience on Oct 9, 2022
We are very sorry to learn that we were not able to meet your expectations about some aspects of our Hotel.As you know at the reception desk it is always possible to leave your feedback during your stay, so we are able to fix issues that happen when you are still in the hotel, such as the compensation you became because of the stolen items. Rest assured that we have already taken into some things that you told in your feedback to improve our work and offer to our guests the best service.We really hope to have the opportunity to welcoming you back and make your next stay with us a memorable experience.

10/10 Excellent

Pia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect escape, beautiful hotel
Stayed 4 nights in Sep 2022
Response from Hope to see you again soon on Sep 25, 2022
Thanks for your nice comment on your recent stay!

10/10 Excellent

Nichola

Stayed 7 nights in Aug 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms with beautiful sea views of the port and beaches that sit just across the street, and the amenities of the hotel are incredible. Rooftop pool with a spacious sun deck and a beautifully decorated front lawn with a bar and lounge chairs open during the afternoon and into the evening for a relaxing drink after dinner and before bed. Lovey staff and a perfect set up for a quick and filling breakfast as well. Highly recommend staying here if in Pollenca.
Stayed 4 nights in Aug 2022
Response from Hoposa Pollentia on Aug 31, 2022
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as our accommodation facilities and breakfast service to your liking. Thank you for your kind comments in regards to service of our team. They are indeed a great asset to our hotel.We look forward to welcoming you back to our hotel in the not too distant future.Hoposa Pollentia

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location
Stayed 5 nights in Jul 2022
Response from Hoposa Pollentia on Jul 29, 2022
thank you for your nice comment about the situation of the hotel and our employees!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Hoposa Pollentia on Jul 29, 2022
Thank you for your maximum quotation regarding your stay

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Beautiful hotel, everything was perfect and the staff were all amazing especially the the reception staff
Stayed 4 nights in May 2022
Response from Thanks for this nice comment on Jun 14, 2022
Thank you for your nice comment on your recent stay!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Maximum score, thank you so much on May 12, 2022
Thank you for your nice comment about your recent stay in Hoposa Pollentia!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, very enjoyable stay
Stayed 6 nights in Apr 2022
Response from Enjoyable stay on May 8, 2022
Thank you Julie for your nice feedback on the hotel, so happy to hear that you enjoyed your Holiday with us! We hope to see you back in the future!

10/10 Excellent

Ruth Leonora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being in an adult only hotel. Lovely vibe to it highly recommend. Staff were all really nice and helpful
Stayed 6 nights in Apr 2022
Response from Top score for our team on Apr 29, 2022
Thank you for this nice review about your recent stay, It will be off course shared with the Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Thank you for the maximum score of 10 by 10 on Apr 29, 2022
On behalf of the Team, thank you very much for your positive score, regarding your recent Stay in Pollentia! We hope to have you back soon.

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Maximum quotation on May 6, 2022
thank you for your maximum quotation about your recent Stay in Hoposa Pollentia!

10/10 Excellent

Karsten Kjær

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022
Response from Thank you for your perfect score on Apr 29, 2022
On behalf of the Team, thank you very much for this 10/10 score, following your recent stay at Hoposa Pollentia.

6/10 Okay

Molly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Firstly a beautifully decorated place with clean boho boutique features throughout Sadly thats where it ends, this place does not deserve anything more than 3 star! Despite the staff being professional and lovely To keep it brief Missing glass panels on rooftop pool and seating area, super dangerous, no signs or conrdoned off, should have been closed (pictures and videos taken) Massive building site next door with lorries to and fro all day not prewarned (pics taken) 3 heated pools advertised and yet not one in the hotel! Neighbouring hotel has a heated pool " you can use" Advertised room service not available Rooms are very small and although lovely have no rugs or anything so its very loud all the time. The beds in our "upgraded" tiny tiny room were two small sprung mattresses and two singles pushed together, which didnt stay together, hardly romantic, comfortable or luxury Would appreciate some feedback and reimbursement as not as advertised
Stayed 5 nights in Apr 2022
Response from Feedback on Apr 13, 2022
Dear We are sorry to read that your experience amongst us was not up to your expectations. First of all we want to thank you for your kind words about our staff and our decoration. Our room service is available at specific times of the day, it is not a 24 hour service. As we met and we talked several times at the reception desk, we are feeling very sorry, we did not have the opportunity to solve your worries during your stay, as we did not have any feed back of you until now. The hotel is not announced with heated pools, we would like to know where you find the information to erase this information from the internet. It would be a pleasure for us receiving you again, if you decide to come back in the future! Please send us a direct e-mail to receive further feedback to hoposa.pollentia@hoposa.es Kind Regards The Reception Team

10/10 Excellent

Geraldine

Stayed 1 night in Mar 2022
Response from Team Pollentia on Apr 1, 2022
Thank you so much

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Can’t fault anything about this hotel. Staff super friendly and really helpful , breakfast what you expect. Entertainment at night was good in a really relaxing area. Good location just perfect for a relaxing break
Stayed 4 nights in Sep 2021
Response from Hotel Pollentia on Sep 22, 2021
Firstly we would like to thank you for taking the time commenting on your recent Pollentia Hotel experience. We are very pleased to see you enjoyed your stay with us. Also wonderful to see your comments about our staff and the service we provide. We hope to see you back soon with us at Pollentia Hotel. Kind regards Hoposa Hotels

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely situated just out of town which was perfect , beach across the road . Staff were really friendly and accommodating . The hotel was decorated nicely with a lovely veranda and chairs looking out to the beach .The sunrise was amazing . My only negative point is the rooms are on the small side but for the amount of time you are in the room it wasn’t an issue and the soundproofing from the other rooms could have been better. But overall I would recommend this to others
Stayed 7 nights in Sep 2021
Response from HotelPollentia on Sep 22, 2021
We just want to thank you for your very positive comments about your stay at our hotel. We are very happy that you enjoyed our hotel. I appreciate your comments; I have always thought that all comments help us improve. Once again thank you very much and we hope you visit us again soon Kind regards Hoposa Hotels

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was brilliant - clean, modern, good bar. The hotel staff were all very friendly and happy to help with whatever we asked. Excellent views of the beach and sea! Would definitely stay here again. The only negatives (and they were minor and certainly didn't dampen our fantastic time) was the shower thermostat was set too hot so we had to have a low pressure showers to achieve the right temperature; and our double bed request was in fact two single beds pushed together - which unfortunately throughout the night would separate meaning we couldn't necessarily cuddle as much. But - we didn't raise these small issues with the hotel as everything else was so great we didn't want to make a fuss. But had those two above not occurred - it would be 10/10 stay for certain, whereas for us it was more 9.5/10.
Stayed 6 nights in Sep 2021

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2021

8/10 Good

Iain

Liked: Cleanliness, property conditions & facilities, room comfort
6 nights relaxation
Stayed for 6 nights with my fiancé to relax after a tough few months. It was a fantastic stay and I will list the positives below however I would like to point out early on that there are issues on check in. I paid £1500 for 6 nights which was advertised as a room with balcony. Upon arrival there were no rooms available so we had to spend a night with no balcony. It doesn’t sound much but the rooms without balcony are approx £60 a night cheaper. I originally thought I made an error however the way the staff acted I think it’s safe to say they do this on a regular basis. Frustratingly I was not offered anything in return. A simple drink would have been sufficient however I was not offered anything which meant we started our holiday with a sour taste. That said the positives were massive and listed below: Breakfast was excellent. Rooms were very comfortable if a little small. Located perfectly on the beach front with plenty of dining options within comfortable walking distance. Bike storage offered making a cycling trip very easy. The room we received with the balcony on the 2nd day was comfortable and the balcony was lovey for enjoying an evening drink. Would recommend the stay but would be aware paying for a balcony with sea view doesn’t mean you would get a balcony with sea view.
Stayed 6 nights in Aug 2021

10/10 Excellent

Louise

Stayed 4 nights in Aug 2021

10/10 Excellent

Andrew

I already can’t wait for our next visit!
Beautiful hotel, very comfortable and relaxing, exceptional service from staff and a great varied menu for all meals. The drink menu was pretty good too! Location is also excellent for the beach, just cross the road! It’s a lovely sandy beach too. Loads of great restaurants nearby too with a short stroll to the town. I already cannot wait to stay again! We spent the majority of our time on the rooftop where there were always plenty of extremely comfortable sun loungers available. The front of the hotel was also very pleasant to sit and have a drink and live music on 3 of the 4 nights we stayed.
Stayed 4 nights in Aug 2021
Response from Hotel Pollentia on Sep 2, 2021
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as our accommodation facilities and breakfast service to your liking. Thank you for your kind comments in regards to service of our team. They are indeed a great asset to our hotel. We look forward to welcoming you back to our hotel in the not too distant future. Hoposa Hotels

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great- recommend
Wonderful views, right on beach, live music, perfectly designed hotel. Trendy and fun but in a warm welcoming way. Sandy beach, plenty of restaurants around. Friendly staff. Can’t imagine a better place in Port de Pollenca.
Stayed 3 nights in Aug 2021
Response from Hotel Pollentia on Sep 2, 2021
Thank you very much for sharing your opinion of your visit to our hotel Pollentia, only for adults. We thank you positively highlight the attention of our team because it is very important to us because it is the best prize we can receive for our work. We hope to have the pleasure of welcoming you back. Thank Hoposa Hotels

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish and modern hotel with lovely roof terrace
Had a great stay 2 nights at Hoposa Pollentia. A very modern and stylish hotel with a beautiful roof terrace although I preferred the sea to the small pool. Parking also turned out to be really easy as there is a big parking lot 2 blocks from the hotel that you can use for free - so just really convenient. Rooms are nice and we had a beautiful balcony overlooking the sea - so enjoyed a drink here in the evening. Also the hotel is a little bit off the main crowd, which we enjoyed - but still everything is within walking distance.
Stayed 2 nights in Jul 2021
Response from Hotel Pollentia on Sep 2, 2021
Greetings from Mallorca. On behalf of the Team, thank you very much for this kind and positive review, following your recent stay at Hoposa Pollentia. We are delighted to learn that you enjoyed your experience with us and sincerely, can´t wait to see you back. In the meantime, Best wishes, Hoposa Pollentia Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Just fantastic! Was staying in Barcelona for a week and decided to hop a plane to Mallorca a night. Cheap, fast flight, outstanding hotel. Beautiful beach right outside our door! Fabulous insight restaurant. Who could ask for more. Nice to be on the other side of the island from all the busy tourist for a bit! Will sure to return!
Stayed 1 night in Jun 2019

10/10 Excellent

Veerle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, Cocktail, and friendly staff.
For sure best hotel from the area. Super lovely and welcoming staff. Food lunch/dinner is great quality! Admosphere of hotel and room are great! Would recommend to anybody.
Stayed 2 nights in Aug 2020

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Excellent stay! We would not have wanted to stay anywhere else in puerto Pollença. Staff was extremely accommodating and helpful. The amenities are amazing with the best view of the beach from the rooftop pool. They had live music at night and excellent food/cocktails. We will certainly be coming back to stay at this hotel!
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed a whole week in a junior suite, and found the hotel beautifully appointed and with very friendly staff. It occupies a lovely position slightly out of the town centre and directly opposite the beach. There is a sister hotel (Hoposa Uyal) two doors down which also offers massages and spa facilities etc. The veranda was particularly nice when the weather was poor, with cozy undercover seating looking out over the sea. A few things that could be better - firstly they're a bit cheap with the guests who have paid a fortune to stay here (e.g. charging 1 EUR for a few ice cubes in a plastic glass, trying to avoid taking AMEX, maids didn't replace toiletries very often and gave us lots of ends of other people's toilet rolls). The pools aren't heated which renders them unusable late in the season. Sofa in living area was a sofabed and was consequently very uncomfortable to sit in, with lots of metal bars poking out. Breakfast was a wide selection, but was just 'ok' quality wise, as was the lunch we ordered from the bar on one day. Towels weren't great quality and weren't replaced as often as they should have been (even when put on the floor), and our beach towels were never replaced. A/C system was poor and noisy, although they did provide a fan when I raised this. Beds were very comfortable. We enjoyed our stay overall but don't think we would come again for the amount we spent - we didn't quite feel it deserved its ranking as one of the top hotels on the island.
Stayed 7 nights in Oct 2019