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Palace Hotel

3.0 star property
Family-friendly Poços de Caldas hotel in Região Urbana Homogênea IX with full-service spa

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Palace Hotel

Garden
Aerial view
Presidential Studio Suite, Multiple Beds
Restaurant
Interior detail
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Explore the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Popular LocationThermas Antonio Carlos4 min walk
  • Popular LocationMacacos Fountain10 min walk
  • Popular LocationWalter World Theme Park8 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was rea...
Estela
Apr. 7, 2022
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Room options

View all photos for Standard Single Room, 2 Twin Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 872 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 1141 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 1410 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Twin Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Private bathroom
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Front of property
Carlton Plaza Poços de Caldas
Pool
Breakfast included
Free WiFi
Restaurant
8.8 out of 10, Excellent, (628)
The price is CA $72
CA $76 total
includes taxes & fees
May 19 - May 20
Carlton Plaza Poços de Caldas

About the area

Poços de Caldas

Located in Poços de Caldas, Palace Hotel is in the city center. Dr. Mario Mourao Water Resort and Walter World Theme Park are local attractions and those in the mood for shopping can visit Paco das Aguas Shopping Center and Pocos de Caldas Shopping Mall. Traveling with kids? Consider Irarema Farm, or check out an event or a game at Dr. Ronaldo Junqueira Municipal Stadium.
Visit our Poços de Caldas travel guideOpens in a new window

What's nearby

  • Palace Casino - 1 min walk
  • Poços de Caldas Cable Car - 3 min walk
  • Thermas Antonio Carlos - 4 min walk
  • Macacos Fountain - 10 min walk
  • Walter World Theme Park - 8 min drive

Restaurants

  • Casa do Colono - 3 min walk
  • Gelateria Dubelato - 4 min walk
  • Café da Praça - 3 min walk
  • Café Concerto - 3 min walk
  • Pesto Cozinha Bar - 4 min walk

About this property

Palace Hotel

Family-friendly hotel located in Região Urbana Homogênea IX
You can look forward to a poolside bar, a garden, and an arcade/game room at Palace Hotel. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Valet parking (surcharge), access to a nearby indoor pool, and a 24-hour front desk
  • A TV in the lobby, an elevator, and free newspapers
  • Multilingual staff, a front-desk safe, and tour/ticket assistance
  • Guest reviews give good marks for the overall condition and location
Room features
All 191 rooms offer amenities such as minibars.
More amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 45 per night)
  • Secured, covered valet parking on site (BRL 45 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 100.0 per night
Cribs (infant beds) are available for BRL 50.0 per night

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 45 per night
  • Covered valet parking fee: BRL 45.00 per night
  • Crib (infant bed) fee: BRL 50.0 per night
  • Rollaway bed fee: BRL 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Palace Hotel?

As of May 16, 2024, prices found for a 1-night stay for 2 adults at Palace Hotel on May 22, 2024 start from CA $59.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel?

Self parking is available for BRL 45 per night. Valet parking is available for BRL 45.00 per night.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon.

What time is check-out at Palace Hotel?

Check-out is at noon.

Where is Palace Hotel located?

This family-friendly Poços de Caldas hotel is located in the historical district, steps from Palace Casino, Jose A Junqueira Park, and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes.

Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 230 out of 526 reviews" "
Rating 8 - Good. 182 out of 526 reviews" "
Rating 6 - Okay. 70 out of 526 reviews" "
Rating 4 - Poor. 29 out of 526 reviews" "
Rating 2 - Terrible. 15 out of 526 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Alana

Travelled with partner
Liked: Staff & service, amenities
The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Stayed 1 night in Apr 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021