Title: Palace Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palace Hotel Travelers unwind at the poolside bar with good company or recharge with invigorating massages at this charming hotel where fun awaits guests of all ages. ## Photo gallery for Palace Hotel ![Reception - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/2fccc6c7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/66d0ad44-2100-4a30-84e9-d7d536f09aa5-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Exterior - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/5741a86e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/2939759f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, sun loungers - Palace Hotel (Poços de Caldas)](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/33646ad3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Palace Hotel in Região Urbana Homogênea IX offers a true retreat for relaxation seekers. Guests can enjoy rejuvenating treatments at the onsite spa or take refreshing dips in the indoor pool. The helpful staff and well-maintained facilities consistently earn positive reviews. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Free WiFi - Restaurant - Gym - Parking available ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11460675&PinnedHotelID=11460675&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 10 of 10 rooms ### View all photos for Standard Single Room, 2 Twin Beds, Garden View ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/9b5a9847.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 2 Twin Beds, Garden View 8.0 Very good 4 reviews ### Highlights Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet Daily housekeeping - 161 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Single Room, 2 Twin Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/9b5a9847.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 2 Twin Beds 8.4 Very good 16 reviews ### Highlights Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet Daily housekeeping - 323 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Twin Room, 1 Double Bed ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/a1cfe8c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 1 Double Bed 8.6 Excellent 30 reviews ### Highlights Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet Daily housekeeping - 323 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room, 1 Double Bed, Garden View ![Standard Double Room, 1 Double Bed, Garden View](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/7a37eeb2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed, Garden View 7.6 Good 8 reviews ### Highlights Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet Daily housekeeping - 323 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Family Suite, Multiple Beds, Garden View ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/30cd7a5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Multiple Beds, Garden View 8.8 Excellent 3 reviews ### Highlights Individually furnished Individually decorated Connecting rooms available Free rollaway/extra beds Flat-screen TV 2 bedrooms Bidet Private bathroom - 420 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Family Quadruple Room, Multiple Beds ![Minibar, desk, bed sheets](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/30cd7a5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Multiple Beds 8.0 Very good 1 review ### Highlights Connecting rooms available Free rollaway/extra beds Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet - 420 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Deluxe Double Room, 1 Double Bed ![Deluxe Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/8c017848.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Double Bed 8.0 Very good 9 reviews ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet - 538 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Twin Room, Multiple Beds ![Deluxe Twin Room, Multiple Beds](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/a0f5ef15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Multiple Beds 10.0 Exceptional 3 reviews ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Desk Wardrobe or closet - 872 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Business Studio Suite, Multiple Beds ![Business Studio Suite, Multiple Beds](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/c25efb48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Studio Suite, Multiple Beds ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Daily housekeeping Wardrobe or closet - 1141 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Presidential Studio Suite, Multiple Beds ![Presidential Studio Suite, Multiple Beds](https://images.trvl-media.com/lodging/12000000/11470000/11460700/11460675/3658a4f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Studio Suite, Multiple Beds ### Highlights Separate sitting area Connecting rooms available Flat-screen TV Bidet Private bathroom Minibar Daily housekeeping Wardrobe or closet - 1410 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Palace-Hotel.h11460675.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPocos-De-Caldas-Hotels-Palace-Hotel.h11460675.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-21.78637%2C-46.56906&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3_mFTIVTvl-H371LLmPmewWsyME=) Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002 #### What's nearby - Palace Casino \- 1 min walk \- 0.0 km - Pedro Sanches Square \- 2 min walk \- 0.2 km - Thermas Antonio Carlos \- 3 min walk \- 0.3 km - SESC Pocos de Caldas Community Center \- 5 min walk \- 0.4 km - Macacos Fountain \- 8 min walk \- 0.7 km #### Restaurants - ‪Kidelícia pizzas e lanches - ‬3 min walk - ‪Maturare Cafeteria & Queijaria - ‬2 min walk - ‪Fenícia Bar & Restaurante - ‬3 min walk - ‪Lascaux - ‬4 min walk - ‪churros bom d+ - ‬1 min walk ## About this property ### Palace Hotel Family-friendly hotel located in Centro You can look forward to a poolside bar, a garden, and an arcade/game room at Palace Hotel. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar. You'll also enjoy perks such as: - An indoor pool along with sun loungers - Valet parking (surcharge), access to a nearby indoor pool, and a TV in the lobby - A front-desk safe, multilingual staff, and an elevator - 4 meeting rooms, a 24-hour front desk, and a billiards/pool table - Guest reviews give good marks for the helpful staff and overall condition Room features All 191 rooms offer amenities such as minibars. More amenities include: - Bathrooms with showers and bidets - Flat-screen TVs with cable channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/12000000/11050000/11045500/11045479/12b0ee1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Carlton Plaza Poços de Caldas Centro - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 955 reviews CA $80 CA $84 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=11045479&PinnedHotelID=11045479&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/23000000/22650000/22650000/22649940/84c43fa9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Minas Gerais Centro - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 717 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=22649940&PinnedHotelID=22649940&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/45000000/44380000/44370100/44370084/6e02bfeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Fiori Centro - Breakfast included - Free WiFi - Air conditioning - Parking available 9.4 Exceptional 640 reviews CA $79 CA $84 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=44370084&PinnedHotelID=44370084&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/5000000/4480000/4478800/4478800/cf0ac67d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Minas Garden Hotel Região Urbana Homogênea IX - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 474 reviews CA $66 CA $70 total includes taxes & fees Jan 19 - Jan 20, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=4478800&PinnedHotelID=4478800&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/2000000/1810000/1807600/1807542/a124b56d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nacional Inn Poços de Caldas Centro - Pool - Pet friendly - Waterslide - Free WiFi 7.2 Good 649 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=1807542&PinnedHotelID=1807542&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch LCD TV with cable channels](https://images.trvl-media.com/lodging/109000000/108520000/108512600/108512563/133b6c38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lieto Centro - Breakfast included - Pet friendly - Free WiFi - Air conditioning 9.2 Wonderful 126 reviews CA $70 CA $76 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=108512563&PinnedHotelID=108512563&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/90000000/89170000/89164600/89164593/0401bb08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Poços De Caldas Região Urbana Homogênea V - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 306 reviews CA $89 CA $94 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=89164593&PinnedHotelID=89164593&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, 2 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/12000000/11250000/11247000/11246916/e5ca99fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fazenda Pocos de Caldas Jardim Philadelphia - Pool - Breakfast included - Spa - Pet friendly 8.8 Excellent 162 reviews CA $254 CA $267 total includes taxes & fees Jan 18 - Jan 19, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=11246916&PinnedHotelID=11246916&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/120000000/119360000/119359700/119359657/80e7a1e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Imperador Hotel Centro - Breakfast included - Pet friendly - Free WiFi - Parking available 8.4 Very good 17 reviews CA $60 CA $64 total includes taxes & fees Jan 6 - Jan 7, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=119359657&PinnedHotelID=119359657&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/10000000/9040000/9032000/9031963/b4a167dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Golden Park All Inclusive Poços de Caldas By Nacional Inn Região Urbana Homogênea XI - Pool - All-inclusive - Kids pool - Waterslide 8.8 Excellent 286 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=9031963&PinnedHotelID=9031963&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (BRL 40 per night) - Secured, covered valet parking on site (BRL 40 per night) - Limited onsite valet and self parking ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Arcade/game room - Billiards/pool table - Bingo - Free children's club - Full-service spa - Gym - Indoor pool - Indoor pool (guest access) - Sauna - Steam room - TV in common areas ### Family friendly - Arcade/game room - Children's toys - Free children's club - Indoor pool - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - 4 meeting rooms ### Outdoors - Garden - Pool loungers ### Full-service spa - Massage - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible path of travel ### More - 1 building - 3 floors - Built in 1930 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Connecting rooms available - Desk - Phone ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 1:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 1:00 PM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for BRL 200 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Self parking fee: BRL 40 per night - Covered valet parking fee: BRL 40 per night - Rollaway bed fee: BRL 200 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available ### We should mention Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Palace Hotel Pocos de Caldas Palace Pocos de Caldas Palace Hotel Hotel Palace Hotel Poços de Caldas Palace Hotel Hotel Poços de Caldas ## Frequently asked questions ### Does Palace Hotel have a pool? ### Is Palace Hotel pet-friendly? ### How much is parking? ### What time is check-in at Palace Hotel? ### What time is check-out at Palace Hotel? ### Where is Palace Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palace Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.2 Location ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 410 8 - Good 257 6 - Okay 102 4 - Poor 36 2 - Terrible 15 ## Reviews ### 10/10 Excellent #### Greg Jul 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would love to stay here again Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again. ##### Greg Stayed 3 nights in Jul 2025 ### 8/10 Good #### Nivalda Jan 27, 2025 Liked: Cleanliness, staff & service, amenities Beautiful place ##### Nivalda Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Robert Dec 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English. ##### Robert Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Katia Jul 24, 2024 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Great hotel Love this hotel. i Facilities in much need of repairs due to time. ##### Katia Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Vladimir Mar 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Vladimir Stayed 3 nights in Mar 2025 ### 6/10 Okay #### KRISTIN Feb 1, 2025 Liked: Staff & service, amenities This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again! ##### KRISTIN Stayed 1 night in Jan 2025 ### 8/10 Good #### Alana Apr 14, 2023 Liked: Staff & service, amenities The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing ##### Alana Stayed 1 night in Apr 2023 ### 8/10 Good #### Christiane May 12, 2023 Liked: Cleanliness, property conditions & facilities The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days. ##### Christiane Stayed 1 night in May 2023 ### 10/10 Excellent #### Christine g h Sep 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok ##### Christine g h Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Jose Carlos Hoffmann Aug 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok ##### Jose Carlos Hoffmann Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Maria Jul 16, 2023 Disliked: Cleanliness, property conditions & facilities As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone. ##### Maria Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Verified traveller Jan 17, 2024 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities #### Grand but disappointing hotel The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful ##### Verified traveller Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### RENATO Nov 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities Muito bom!!! ##### RENATO Stayed 2 nights in Nov 2025 ### 4/10 Poor #### Rosemary Oct 29, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean! ##### Rosemary Stayed 17 nights in Oct 2025 ### 10/10 Excellent #### Maria Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel tradicional , bem localizado, linda arquitetura. Recomendo. ##### Maria Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Fatima Cristina Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel maravilhoso e na regiao central. ##### Fatima Cristina Stayed 3 nights in Oct 2025 ### 8/10 Good #### Shirley Sep 22, 2025 Disliked: Property conditions & facilities, room comfort Colchão muito mole , falta um pouco de cuidado pois o hotel é muito antigo Café da manhã bom Funcionários atenciosos ##### Shirley Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Maria Alice Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O hotel está muito bem conservado para seus mais de 100 anos! Já tínhamos ido há tempos, e o cuidado continua o mesmo. Flores naturais! O que utilizamos, tudo funcionando bem. Ducha excelente. Comida para todos os gostos e doce, fartura. Café da manhã bom, apenas poucas frutas. Hotel próximo às Thermas e há lá uma linda cafeteria, com cafés bem diferentes! ![](https://a.travel-assets.com/ugc/hotel-reviews/78bb778a-66a6-47cf-b010-2fcb32e6133a-1758544806737.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2b213df5-36e3-49b3-b0cd-a712b7d4b618-1758544807351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/44f0fced-898b-4331-a9c8-21e42e605654-1758544804887.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9cb10599-6280-4686-a4da-f5ffba74d0e3-1758544882927.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Alice Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Luiz Cezar Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Equipe do hotel muito atenciosa. Grupo da recriação para crianças e adultos ajudam bastante nas atividades no hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/4bdd1d65-31d7-495a-991b-e50a31e6d405-1758537637272.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/891a93b6-b544-4f82-bdf3-286206f75b82-1758537637394.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a73b3aa2-864e-4670-b40f-bd0d990f8b3a-1758537637375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luiz Cezar Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Verified traveller Sep 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ótima experiência em um hotel com muita história Adoramos nossa estadia em família no Palace Hotel! Hotel com muita história e localização bem conveniente, perto de restaurantes, lojas e pontos turísticos. ##### Verified traveller Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Flávia Sep 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Bem localizado, próximo a vários acessos turísticos, restaurantes, com atividades variadas para todas as faixas etárias de uma família. Excelente e diversificado café da manhã. Voltaria mais vezes, com certeza! ##### Flávia Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Michel Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente estadia tivemos! Gostei demais da piscina de água sulfurosa! Ideal para quem quer relaxar. ##### Michel Stayed 6 nights in Aug 2025 ### 6/10 Okay #### Verified traveller Aug 29, 2025 Liked: Cleanliness, staff & service São dois os pontos que me decepcionaram, o cobertor estava com marcas estranhas de sujeira e o meu carro que ficou no estacionamento pago do hotel, no dia seguinte estava extremamente sujo, sendo que quando eu cheguei ele estava totalmente limpo e lavado. Acredito realmente que se ele tivesse ficado na rua seria melhor. ![](https://a.travel-assets.com/ugc/hotel-reviews/b71200b8-6022-48f5-9596-e267240ea95e-1756500621254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Maria Cecília Aug 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Toda vez que vou a poços me hospedo no palace e toda vez o hotel está limpo,ótimo atendimento,serviço de limpeza de quarto excelente,café da manhã ótimo , serviço da piscina e banheira prestado pela Helena impecável 🙏 ##### Maria Cecília Stayed 1 night in Aug 2025 ### 6/10 Okay #### ROBERTO Aug 24, 2025 Liked: Staff & service, property conditions & facilities, room comfort #### Hotel bom, com problema sério de limpeza Hotel com bom atendimento, bons quartos, boas refeições. A arquitetura do prédio é muito bonita. O negativo que gostaria de relatar aqui é com relação ao banheiro, que é muito sujo, cf a foto anexa mostra: vaso sanitário sujo, chão sujo e junta dos pisos que há muito tempo não se limpa. Sugiro uma faxina séria nestes banheiros. ![Banheiro sujo](https://a.travel-assets.com/ugc/hotel-reviews/511ea4ce-a51c-4b1d-9149-3dfd73277479-1756074405392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ROBERTO Stayed 3 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Grand Palladium Vallarta Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Grand-Palladium-Vallarta-Resort-Spa-All-Inclusive.h569235.Hotel-Information) > > [TownePlace Suites by Marriott Petawawa](https://www.expedia.ca/Toronto-Hotels-TownePlace-Suites-By-Marriott-Petawawa.h40460901.Hotel-Information) > > [All Inclusive Resorts and Hotels in Jamaica](https://www.expedia.ca/Destinations-In-Jamaica-All-Inclusive-Hotel.0-0-d88-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Condo Rentals Mismaloya](https://www.expedia.ca/Mismaloya-Condos.d6051317-aaCondos.Travel-Guide-Accommodation) > > [Super 8 by Wyndham Kapuskasing](https://www.expedia.ca/Kapuskasing-Hotels-Super-8-By-Wyndham-Kapuskasing.h2803844.Hotel-Information) > > [Caswell Resort Hotel](https://www.expedia.ca/North-Bay-Hotels-Caswell-Resort-Hotel.h51282100.Hotel-Information) > > [Hotels in Bala](https://www.expedia.ca/Bala-Hotels.d6352608.Travel-Guide-Hotels) > > [Hilton Garden Inn Toronto/Brampton](https://www.expedia.ca/Toronto-Hotels-Hilton-Garden-Inn-TorontoBrampton.h4557345.Hotel-Information) > > [B&B Algonquin Park](https://www.expedia.ca/Algonquin-Park-Bed-And-Breakfast.d6343000-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [River Cree Resort and Casino](https://www.expedia.ca/Edmonton-Hotels-River-Cree-Resort-And-Casino.h1532684.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Pet-friendly Hotels in Salt Spring Island](https://www.expedia.ca/Salt-Spring-Island-Hotels-Pet-Friendly-Hotel.0-0-d601381-tPetfriendlyHotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Toronto (YYZ) to Ponta Delgada (PDL)](https://www.expedia.ca/lp/flights/yyz/pdl/toronto-to-ponta-delgada) > > [Flights from Beirut (BEY) to Istanbul (IST)](https://www.expedia.ca/lp/flights/bey/ist/beirut-to-istanbul) > > [Flights from Montreal (YUL) to Madrid (MAD)](https://www.expedia.ca/lp/flights/yul/mad/montreal-to-madrid) > > [Flights from Montreal (YUL) to Honolulu (HNL)](https://www.expedia.ca/lp/flights/yul/hnl/montreal-to-honolulu) > > [Flights from Canada](https://www.expedia.ca/lp/flights/31/flights-from-canada) > > [Flights from Lincoln (YFC) to New Brunswick (ZBF)](https://www.expedia.ca/lp/flights/yfc/zbf/fredericton-to-bathurst) > > [Flights from Ottawa (YOW) to Paris (CDG)](https://www.expedia.ca/lp/flights/yow/cdg/ottawa-to-paris) > > [Turkish Airlines](https://www.expedia.ca/Turkish-Airlines-Flights.cTK.Travel-Guide-Airlines) > > [Flights from Chicago (ORD) to Orlando (MCO)](https://www.expedia.ca/lp/flights/ord/mco/chicago-to-orlando) ### Activities ### Vacation Rentals ### General > [Visit Finger Lakes Region](https://www.expedia.ca/Finger-Lakes-Region.dx6056111)