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Reviews of Tri Valley Inn & Suites, Pleasanton

2 out of 5
Tri Valley Inn & Suites, Pleasanton
2025 Santa Rita Road, Pleasanton, CA

Reviews

7.2

Good

Rating 10 - Excellent. 135 out of 507 reviews" "
Rating 8 - Good. 169 out of 507 reviews" "
Rating 6 - Okay. 96 out of 507 reviews" "
Rating 4 - Poor. 57 out of 507 reviews" "
Rating 2 - Terrible. 50 out of 507 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert, Durham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice motel located close to everything in Pleasanton. It was clean, quiet, comfortable and safe. We needed a place close to town as we were visiting family & this worked great.
Stayed 1 night in Dec 2023

10/10 Excellent

loretta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service
Pleasanton
Great customer service and a good place to stay if yoi are in a short trip in Pleasanton
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness
Nothing
Stayed 3 nights in Nov 2023

10/10 Excellent

Nel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how peaceful it is plus how easily accessible everything is surrounding it only a few minute drive away.
Stayed 3 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service
O
Stayed 1 night in Oct 2023
Response from Sushil on Nov 5, 2023
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sushil on Oct 27, 2023
Thank you for staying with us.We appreciate your rating.

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sushil on Oct 22, 2023
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

jesse

Stayed 3 nights in Aug 2023
Response from Sushil on Sep 16, 2023
Thank you for staying with us.We appreciate your excellent rating.Thank you

8/10 Good

Ambra

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sushil on Sep 16, 2023
Thank you for staying with us.We appreciate your rating.

8/10 Good

Richard

Business traveller
It was decent for the price
Stayed 3 nights in Aug 2023
Response from Sushil on Sep 16, 2023
Thank you for staying with us.We appreciate your review and rating

6/10 Okay

wayne

Stayed 2 nights in Aug 2023
Response from Sushil on Sep 21, 2023
Thank you for staying with us.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cute but pillows were hard
Stayed 1 night in Jul 2023
Response from Sushil on Jul 31, 2023
Thank you for staying with us, we appreciate your rating and feedback.

8/10 Good

ramon

Liked: Staff & service, property conditions & facilities
Pretty nice. I was comfortable.
Stayed 1 night in Jul 2023
Response from Sushil on Jul 31, 2023
Thank you for staying with us, we appreciate your rating and feedback.

4/10 Poor

Adrienne

Business traveller
Disliked: Cleanliness, property conditions & facilities
The suite completely stunk, to find a toilet bowl full of crap. Beer bottle tops, and liquor bottles laying around the pool. Overall, certainly not what I expected for 200/night.
Stayed 1 night in Jul 2023
Response from Sushil on Jul 31, 2023
Thank you for staying with us, we appreciate your feedback and will work harder to make things better.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sushil on Jul 6, 2023
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sushil on Jun 30, 2023
Thank you for staying with us, we appreciate your rating

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sushil on Jun 30, 2023
Thank you for staying with us, we appreciate your rating.

8/10 Good

Cheryl, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Tri-Valley Inn and Suites was very clean and convenient. Staff was friendly and helpful. Only complaint is that the office closes at 10 pm so I had to call to get into my room.
Stayed 3 nights in Jun 2023
Response from Sushil on Jun 30, 2023
Thank you for staying with us, we appreciate your feedback and rating.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sushil on Jun 30, 2023
Thank you for staying with us, we appreciate your rating

8/10 Good

Derrick

Stayed 1 night in Jun 2023
Response from Sushil on Jul 6, 2023
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic small motel with comfy bed and nice bathroom. Shower was terrific. Check-in was quick and friendly. Parked right in front of my room easily. Really a lot for the price with no obvious compromises. Ate at the one-site curry house, which was high quality although server was indifferent. Location is central to a lot and walkable to more restaurants and shops.
Response from Sushil on May 20, 2023
Thank you for staying with us, we really appreciate your feedback and rating.

8/10 Good

Tenaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sushil on May 16, 2023
Thank you for staying with us and we appreciate your rating.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice private area.
Stayed 3 nights in Apr 2023
Response from Sushil on Apr 29, 2023
Thank you for staying with us. We appreciate your feedback and your rating.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and quiet with friendly staff....plus comfortable bed.
Stayed 1 night in Apr 2023
Response from Sushil on Apr 20, 2023
Thank you for staying with us. We appreciate your feedback and rating

10/10 Excellent

Cross

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Sushil on Mar 31, 2023
Thank you for staying with us. We appreciate your rating.

8/10 Good

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While from the outside the place looks like an older typical motel, the inside are nice. Some of the furniture is getting a little beat up on the corners, but the rooms themselves are nice. It's close to restaurants downtown and the fairgrounds. It would be nice to have some kind of breakfast available, but not a deal breaker.
Stayed 3 nights in Mar 2023
Response from Samp on Mar 27, 2023
Hi Jeanette, thank you for your comments. We are going room by room and replacing and/or renovating the furniture to give it a fresh look. On our breakfast side. It took us awhile to get that gourmet coffee system in the front lobby available for everyone who is staying with us which has Starbucks, Petes, and Philz coffee. We are expanding the breakfast to offer food and breakfast items as we just connected with a new vendor. Thank you again please do come back and see what we’ve done.

8/10 Good

GEORGIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
This is a very clean motel. My only complaint would be the beds are very hard.
Stayed 2 nights in Mar 2023
Response from Samp on Mar 27, 2023
Hi Georgia, thank you for your comments. Which room was assigned to you. I’ll also as the GM and Housekeeping and hopefully between the three persons we can do something about the bed. Most guests we have had prefer the firm beds over the overly soft beds, but we will change it. Thank you again and please do visit us soon in the future.

8/10 Good

John

Stayed 1 night in Feb 2023
Response from Sushil on Feb 28, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Tenaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The rooms have been recently upgraded and are very nice. The heater was a little noisy.
Stayed 2 nights in Jan 2023
Response from Sushil on Jan 31, 2023
Thank you for staying with us. We really appreciate your feedback and review.

8/10 Good

Patricia

Stayed 2 nights in Jan 2023

8/10 Good

Brenna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel
I was there for a week for work. The hotel is clean, convenient to downtown, quiet nice fridge and micro, good water pressure, free starbucks coffee in the lobby, no breakfast. My only complaint was the bed was hard but I slept ok.
Stayed 4 nights in Dec 2022
Response from Sushil on Dec 11, 2022
Thank you for staying with us. We really appreciate your rating and review

10/10 Excellent

Maricel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are nice and accommodated my request. Place is very quiet and comfortable, exactly what I need for my work trip. You rested well during the day. Will come again for sure.
Stayed 3 nights in Dec 2022
Response from Sushil on Dec 11, 2022
Thank you for staying with us. We really appreciate your review and rating.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and immaculate surroundings
Response from Sushil on Nov 29, 2022
Thank you for staying with us. We really appreciate your feedback and rating.

8/10 Good

Theo

Stayed 14 nights in Nov 2022
Response from Sushil on Nov 28, 2022
Thank you for staying with us. We appreciate your rating.

8/10 Good

Karam

Stayed 1 night in Nov 2022
Response from Sushil on Nov 28, 2022
Thank you for staying with us. We appreciate your rating.

8/10 Good

Xiuli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sushil on Nov 21, 2022
Thanks for staying with us. We appreciate your rating.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Sushil on Nov 12, 2022
Thank you, we really appreciate your rating.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Maha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice very clean Helpful stuff Great location 5 minutes to premium outlets 5 minutes to down town
Stayed 4 nights in Sep 2022
Response from Sushil on Nov 12, 2022
Thank you, we really appreciate your rating and review.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise!
Very pleasantly surprised by how nice this little hotel was. Very clean, renovated, nice bathroom, great shower with wonderful water pressure, comfortable beds and a great value. We’ll be back!
Stayed 3 nights in Aug 2022
Response from Sam P on Sep 1, 2022
Laura thank you for your kind comments on your stay. Please visit us again and make us a part of your future travel plans. Thank you again.

10/10 Excellent

Tila

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Often when booking a place to stay, I find out things I’ve gotten used to like mini-fridges, coffee makers, or microwaves are missing from the room and it can put a damper on the hotel experience. (Like it’s great to dine so close to where I am staying but if I can’t store or reheat my leftovers, what’s the point?) But with Tri-Valley Inn & Suites, the room had its own mini-kitchen! A larger mini-fridge, microwave, coffee maker, sink, an oven, and a 4-burner stovetop. Additionally, the room was spacious and cozy - the vaulted ceilings definitely help! Overall, I went into this stay not expecting much with low expectations to being blown-away and wanting to stay another night!
Stayed 1 night in Aug 2022
Response from Sam P on Sep 1, 2022
Tila Thank you for your kind words. We are so glad you enjoyed your stay with us. Please visit us soon and make us a part of your travel future travel plans. Thank you again.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very friendly staff.
Stayed 2 nights in Aug 2022
Response from Sushil on Aug 9, 2022
Thank you for staying with us. We really appreciate your feedback and your rating.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and quiet. Great customer service. Onky issue is the ice machines were located across the parking lol
Stayed 1 night in Jul 2022
Response from Sushil on Aug 9, 2022
Thank you for staying with us. We really appreciate your feedback and rating.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sushil on Aug 9, 2022
Thank you for your rating

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great option for the price
Stayed 1 night in Jul 2022
Response from Sushil on Aug 9, 2022
Thank you for staying with us. We appreciate your feedback and rating.

6/10 Okay

Monisha

Travelled with family
Liked: Cleanliness
The stay was ok. They didn’t clean our room until 8:30pm every night. We were exhausted and ready to go to bed already and it wasn’t clean or have towels to shower until after 8:30/9:00pm. One night, they didn’t clean our room and we didn’t have clean towels. Mattresses are a little uncomfortable/hard. Bathrooms are small. Pool was a bit dirty. Oh, and no complementary breakfast because of covid which, a lot of hotels are now bringing their original complementary breakfast back. I loved that they had a small kitchen area with cabinets, microwave, mini frig, and coffee maker. That helped us a lot. That entire area was a plus. If they would at least get better mattresses, have the cleaning and towels done before 1pm and have the pool cleaned at all times this place would get 100% rating all the time.
Stayed 3 nights in Jul 2022
Response from Sushil on Aug 9, 2022
Appreciate your feedback and rating.

4/10 Poor

Steven

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from Sushil on Jun 28, 2022
Thank you for staying with us, we really appreciate your rating and review

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly and helpful.
Stayed 1 night in Jun 2022
Response from Sushil on Jun 28, 2022
Thank you for staying with us, we really appreciate your rating and review