Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 560 avis sur 1001." "
10 – Excellent
560
Note de 8 – Bien, d’après 244 avis sur 1001." "
8 – Bien
244
Note de 6 – Acceptable, d’après 106 avis sur 1001." "
6 – Acceptable
106
Note de 4 – Médiocre, d’après 50 avis sur 1001." "
4 – Médiocre
50
Note de 2 – Terrible, d’après 41 avis sur 1001." "
2 – Terrible
41
8,8/10
Propreté
8,8/10
Service et personnel
8,2/10
Commodités
8,6/10
État et installations de l’hébergement
8,0/10
Écoresponsabilité
Avis
4/10 – Médiocre
Carmen
21 sept. 2021
Points forts : Confort de la chambre
Chambre attribuée avec moquette toute mouillée devant la salle de bain, avons dû demander une autre chambre. Deuxième chambre sans torchon de cuisine ni papier de toilette supplémentaire que j’ai du réclamer.
Ensemble de la chambre vieillot, a besoin d’une bonne rénovation.
Personnellement nous n’y reviendrons plus.
Carmen
Séjour de 4 nuits en septembre 2021
R-Jay, Front Office Supervisor a répondu le 23 sept. 2021
We apologize for any inconvenience during your stay. We will definitely use your review as a "stepping stone" for training to help us from having the same issues repeated.
10/10 – Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants, Voyage de couple
24 juill. 2019
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre familiale très pratique, bien équipée avec petite cuisine, baignoire d’un côté, douche de l’autre, très bien située et grand parking. Petit déjeuner le matin délicieux, personnel accueillent
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Kendra, Assistant GM a répondu le 24 juill. 2019
We are so glad you enjoyed your stay. Thank you for choosing the Hyatt House Pleasanton and we look forward to seeing you on your next visit.
10/10 – Excellent
Jay
Voyage en famille avec de jeunes enfants, Voyage en famille
16 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great little kitchen area!
Jay
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Romualdo
Voyage en famille
15 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, Quiet and Peaceful area
Romualdo
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Danii
Voyage en famille avec de jeunes enfants
7 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
definitely need to make another plan to come back
Danii
Séjour de 2 nuits en avril 2024
General Manager a répondu le 11 avr. 2024
Absolutely thrilled to hear you're already planning your next visit! We can't wait to welcome you back to Hyatt House Pleasanton for another fantastic stay. If there's anything special you'd like us to arrange for your return, just let us know. We'll be here, ready to make your next stay even more memorable. Until then, safe travels and see you soon!
8/10 – Bien
Diana
1 avr. 2024
Points forts : Propreté, service et personnel
Needs a bit of tlc yet staff and cleanliness make up for it.
Diana
Séjour de 2 nuits en mars 2024
General Manager a répondu le 1 avr. 2024
Thank you for your recent stay and feedback. We're glad our staff and cleanliness met your expectations. Your comment about needing a bit of TLC is noted, and we're committed to improving. We hope to welcome you back soon for an even better experience.
10/10 – Excellent
Sirina
3 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
lobby was nice the rooms were a lot nicer then we thought it would be. close to downtown pleasanton
Sirina
Séjour de 1 nuit en mars 2024
General Manager a répondu le 6 mars 2024
Thank you for your recent review of your stay at Hyatt House in Pleasanton. We're thrilled to hear that you found our lobby welcoming and that you were pleasantly surprised by the quality of our rooms.At Hyatt House, we strive to exceed our guests' expectations, and it's wonderful to hear that we succeeded in providing you with accommodations that exceeded your expectations. Our team takes great pride in creating a comfortable and enjoyable experience for all our guests, and your positive feedback serves as a testament to their hard work and dedication.We're also delighted to hear that you appreciated our convenient location close to downtown Pleasanton. We understand the importance of being centrally located for our guests' convenience, and we're pleased that our location met your needs.Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Hyatt House in Pleasanton in the future. If you have any further feedback or requests for your next stay, please don't hesitate to reach out to us directly.
10/10 – Excellent
Charles Sai Ping
Voyage en famille
5 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value. Spacious room. Good breakfast.
Charles Sai Ping
Séjour de 3 nuits en février 2024
General Manager a répondu le 6 mars 2024
Thank you for taking the time to share your positive feedback about your recent stay at Hyatt House in Pleasanton. We're thrilled to hear that you found our hotel to be a great value and that you enjoyed the spaciousness of your room as well as our breakfast offerings.Providing our guests with exceptional value, comfortable accommodations, and delicious breakfast options are top priorities for us, and we're delighted that we met your expectations in these areas. Your satisfaction is incredibly important to us, and we're thrilled that we were able to contribute to a pleasant and enjoyable stay.We look forward to welcoming you back to Hyatt House in Pleasanton in the future. If there's anything more we can do to enhance your experience during your next visit, please don't hesitate to let us know.
10/10 – Excellent
Rodrigo
1 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rodrigo
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
10/10 – Excellent
Rodrigo
30 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rodrigo
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
8/10 – Bien
Phillip
Voyage en famille avec de jeunes enfants, Voyage en famille
29 janv. 2024
Points forts : Propreté, service et personnel et commodités.
Beds feel worse than just sleeping on the ground. The room I was in had two rooms the front room could hear every step anyone took on the stairs until 3am. Lights out side did not work at all so it was very hard to find our room at night in the dark and definitely did not feel safe due to the lack of light you would be unable to tell who was at the door.
Phillip
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 mars 2024
Thank you for sharing your detailed feedback about your recent stay at Hyatt House in Pleasanton. We sincerely apologize for the discomfort you experienced with the beds and the noise disturbances from the stairs, as well as the inconvenience caused by the lack of exterior lighting.Ensuring our guests' comfort and safety is our top priority, and we regret that we fell short of meeting your expectations in these areas. Please know that we take your feedback seriously, and we have already shared your comments with our management team to address the issues you mentioned.Regarding the beds, we understand how essential a good night's sleep is, and we are actively looking into ways to improve the comfort of our bedding to better accommodate our guests' needs.Additionally, we apologize for the noise disturbance you encountered from the stairs. We are investigating this matter further to implement measures that will minimize noise disruptions and ensure a quieter environment for all our guests.Regarding the exterior lighting, we understand the importance of a well-lit environment for both convenience and safety. Our maintenance team has been notified, and we are working diligently to resolve the issue as soon as possible to provide a more secure and comfortable experience for our guests.We sincerely apologize for any inconvenience or discomfort these issues may have caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work to address these concerns.If there is anything else we can do to make amends for your experience or if you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
10/10 – Excellent
Rodrigo
28 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rodrigo
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
8/10 – Bien
Ashley
22 janv. 2024
Ashley
Séjour de 14 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
8/10 – Bien
Monica
21 janv. 2024
Monica
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
8/10 – Bien
Staci
Voyage en famille
14 janv. 2024
Points forts : Propreté, service et personnel et confort de la chambre.
Staci
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
10/10 – Excellent
Chengci
Voyage en famille
27 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel gave us an upgrade to two-bedroom suite, making our Christmas holiday special and happy!
Chengci
Séjour de 5 nuits en décembre 2023
2/10 – Terrible
Chris
Voyage d’affaires
24 déc. 2023
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Chris
Séjour de 3 nuits en décembre 2023
10/10 – Excellent
Erica
Voyage de couple
18 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Erica
Séjour de 1 nuit en décembre 2023
6/10 – Acceptable
DOUGLAS
15 déc. 2023
DOUGLAS
Séjour de 3 nuits en décembre 2023
8/10 – Bien
Sharon
Voyage d’affaires
13 déc. 2023
Points forts : Commodités
Very nice service from employees. Quiet and clean.
Sharon
Séjour de 1 nuit en décembre 2023
4/10 – Médiocre
Sam
Voyage d’affaires
13 déc. 2023
Points faibles : Commodités
I had a neighbor whos dog was barking all night. Front desk when I checked in was unhelpful. Couch had stains on it. Bed was 7/10 so pretty good. Will not be coming back.
Sam
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
Sheila
11 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quality rooms and friendly staff
Sheila
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
Anthony
10 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Anthony
Séjour de 1 nuit en décembre 2023
6/10 – Acceptable
Jose
Voyage de couple
8 déc. 2023
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fine, not great
Jose
General Manager a répondu le 6 mars 2024
Thank you for sharing your feedback on your recent stay at Hyatt House in Pleasanton. We appreciate your honesty and want to ensure that we address any areas where we may have fallen short of your expectations.We understand that while you found your stay to be fine, it seems there were aspects that could have been improved to make it a more exceptional experience. Your feedback is invaluable to us as it helps us identify areas for enhancement and ensure that we continue to provide our guests with the best possible experience.If you have any specific suggestions or concerns about how we can elevate your experience during future stays, please don't hesitate to share them with us. We're committed to listening to our guests and implementing changes that will enhance their overall satisfaction.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more memorable stay in the future.
10/10 – Excellent
Tanya
5 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service an the employee are very nice an helpful
Tanya
Séjour de 4 nuits en novembre 2023
10/10 – Excellent
Kelly
Voyage en famille
4 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Kelly
Séjour de 1 nuit en décembre 2023
8/10 – Bien
Meka
3 déc. 2023
Meka
Séjour de 3 nuits en novembre 2023
8/10 – Bien
Michelle
29 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I loved the room, very spacious. It was a great floor plan. It was quiet I didn’t hear anyone else. The parking was excellent because I could park right next to my room and on a motorcycle it important. What I didn’t like was the breakfast, it tasted like plastic, really the egg and even fruit. It was like they may have wrapped to tight froze it and while thawing the plastic stuck to food.
Michelle
Séjour de 1 nuit en novembre 2023
2/10 – Terrible
Alla
Voyage en famille
25 nov. 2023
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible customer service
Alla
Séjour de 1 nuit en novembre 2023
10/10 – Excellent
Ervin
Voyage en famille
25 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nice and enjoyed the complimentary breakfast
Ervin
Séjour de 4 nuits en novembre 2023
10/10 – Excellent
Leslie
Voyage d’affaires
17 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great little studios for the price. Super clean and new interiors.
Leslie
Séjour de 1 nuit en novembre 2023
8/10 – Bien
Mario
Voyage en famille
13 nov. 2023
Points forts : Propreté, commodités et état et installations de l’hébergement.
When checking in ( about 15 minutes after regular check in time) the staff member wasn’t too friendly. I asked for a 1st floor room & she said they were all taken?! Another party checking in the same time as us were accommodated with a 1st floor room?! Later that night the parking lot wasn’t full so I doubt there wasn’t a 1st floor room available! I don’t know why we couldn’t be accommodated for what were asked for?
However, the room was clean & spacious & the area was quiet.
Mario
Séjour de 1 nuit en novembre 2023
8/10 – Bien
Kirby
Voyage d’affaires
10 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nothing specific. Nice area.
Kirby
Séjour de 1 nuit en novembre 2023
10/10 – Excellent
Nina
Voyage d’affaires
8 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very close to Stanford Medical Center.
Easy Parking. Good breakfast.
Nina
Séjour de 1 nuit en novembre 2023
10/10 – Excellent
Barbara
Voyage en famille
2 nov. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Barbara
Séjour de 5 nuits en octobre 2023
10/10 – Excellent
Sumit, Forest Hills
23 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked the suite with 2 bedrooms, it was clean and quite. Bedrooms were roomy with attached bathrooms. iIt had TV, Iron and iron board. We loved the breakfast options with live Omelette station. we will definitely recommend this hotel to all for comfortable and economical stay !!
Sumit
Séjour de 4 nuits en octobre 2023
10/10 – Excellent
Tanya
Voyage de couple, Voyage d’affaires
22 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location for seeing the area. We loved downtown Pleasanton - great restaurants. Very clean and good breakfast options.
Tanya
Séjour de 3 nuits en octobre 2023
10/10 – Excellent
Linda
20 oct. 2023
Linda
Séjour de 2 nuits en octobre 2023
6/10 – Acceptable
DOUGLAS
19 oct. 2023
DOUGLAS
Séjour de 3 nuits en octobre 2023
6/10 – Acceptable
Devon
Voyage en famille
16 oct. 2023
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
I’m not sure if this was black mold or not but there was a rotting spot on the wall at the bottom right corner of the shower door. I have a photo.
Devon
Séjour de 3 nuits en octobre 2023
8/10 – Bien
John
Voyage d’affaires
8 oct. 2023
Points forts : Propreté, service et personnel et confort de la chambre.
John
Séjour de 3 nuits en septembre 2023
10/10 – Excellent
Felix
26 sept. 2023
Felix
Séjour de 1 nuit en septembre 2023
10/10 – Excellent
Edwina
Voyage en famille avec de jeunes enfants
26 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place friendly people
Edwina
Séjour de 2 nuits en septembre 2023
6/10 – Acceptable
Anna
Voyage en famille
25 sept. 2023
Points forts : Service et personnel
Hotel was outdated.. mattress very worn out and uncomfortable.. pillows very small for the king bed and to hard gave me a headache. Sofa was very stained. Bedding could have been better also . Over all appearance could have been much better .
Anna
Séjour de 2 nuits en septembre 2023
8/10 – Bien
Adam
22 sept. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Adam
Séjour de 3 nuits en septembre 2023
6/10 – Acceptable
Jose Luis Gonzalez
19 sept. 2023
Points forts : Propreté, service et personnel
Jose Luis Gonzalez
Séjour de 5 nuits en septembre 2023
10/10 – Excellent
Herbert
Voyage de couple
17 sept. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms were a little too dark even with the blinds up
Herbert
Séjour de 1 nuit en septembre 2023
10/10 – Excellent
rebecca
13 sept. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The staff was very friendly. Everyone was very nice and respectful. The rooms were very clean and the overall experience was good.
rebecca
Séjour de 1 nuit en septembre 2023
10/10 – Excellent
Jessica
Voyage en famille
12 sept. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jessica
Séjour de 2 nuits en septembre 2023
8/10 – Bien
Rebecca
Voyage en famille
11 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was very convenient for us, with 2 bedrooms, a kitchen and a living space. Made it easy to visit with family while having separate space. The amenities looked great, wish I had time to utilize them!