Extérieur

HYATT house Pleasanton – Avis

3 out of 5
HYATT house Pleasanton
4545 Chabot Drive, Pleasanton, CA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 560 avis sur 1001." "
Note de 8 – Bien, d’après 244 avis sur 1001." "
Note de 6 – Acceptable, d’après 106 avis sur 1001." "
Note de 4 – Médiocre, d’après 50 avis sur 1001." "
Note de 2 – Terrible, d’après 41 avis sur 1001." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Carmen

Points forts : Confort de la chambre
Chambre attribuée avec moquette toute mouillée devant la salle de bain, avons dû demander une autre chambre. Deuxième chambre sans torchon de cuisine ni papier de toilette supplémentaire que j’ai du réclamer. Ensemble de la chambre vieillot, a besoin d’une bonne rénovation. Personnellement nous n’y reviendrons plus.
Séjour de 4 nuits en septembre 2021
R-Jay, Front Office Supervisor a répondu le 23 sept. 2021
We apologize for any inconvenience during your stay. We will definitely use your review as a "stepping stone" for training to help us from having the same issues repeated.

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre familiale très pratique, bien équipée avec petite cuisine, baignoire d’un côté, douche de l’autre, très bien située et grand parking. Petit déjeuner le matin délicieux, personnel accueillent
Séjour de 3 nuits en juillet 2019
Kendra, Assistant GM a répondu le 24 juill. 2019
We are so glad you enjoyed your stay. Thank you for choosing the Hyatt House Pleasanton and we look forward to seeing you on your next visit.

10/10 – Excellent

Jay

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great little kitchen area!
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Romualdo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, Quiet and Peaceful area
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Danii

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
definitely need to make another plan to come back
Séjour de 2 nuits en avril 2024
General Manager a répondu le 11 avr. 2024
Absolutely thrilled to hear you're already planning your next visit! We can't wait to welcome you back to Hyatt House Pleasanton for another fantastic stay. If there's anything special you'd like us to arrange for your return, just let us know. We'll be here, ready to make your next stay even more memorable. Until then, safe travels and see you soon!

8/10 – Bien

Diana

Points forts : Propreté, service et personnel
Needs a bit of tlc yet staff and cleanliness make up for it.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 1 avr. 2024
Thank you for your recent stay and feedback. We're glad our staff and cleanliness met your expectations. Your comment about needing a bit of TLC is noted, and we're committed to improving. We hope to welcome you back soon for an even better experience.

10/10 – Excellent

Sirina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
lobby was nice the rooms were a lot nicer then we thought it would be. close to downtown pleasanton
Séjour de 1 nuit en mars 2024
General Manager a répondu le 6 mars 2024
Thank you for your recent review of your stay at Hyatt House in Pleasanton. We're thrilled to hear that you found our lobby welcoming and that you were pleasantly surprised by the quality of our rooms.At Hyatt House, we strive to exceed our guests' expectations, and it's wonderful to hear that we succeeded in providing you with accommodations that exceeded your expectations. Our team takes great pride in creating a comfortable and enjoyable experience for all our guests, and your positive feedback serves as a testament to their hard work and dedication.We're also delighted to hear that you appreciated our convenient location close to downtown Pleasanton. We understand the importance of being centrally located for our guests' convenience, and we're pleased that our location met your needs.Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Hyatt House in Pleasanton in the future. If you have any further feedback or requests for your next stay, please don't hesitate to reach out to us directly.

10/10 – Excellent

Charles Sai Ping

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value. Spacious room. Good breakfast.
Séjour de 3 nuits en février 2024
General Manager a répondu le 6 mars 2024
Thank you for taking the time to share your positive feedback about your recent stay at Hyatt House in Pleasanton. We're thrilled to hear that you found our hotel to be a great value and that you enjoyed the spaciousness of your room as well as our breakfast offerings.Providing our guests with exceptional value, comfortable accommodations, and delicious breakfast options are top priorities for us, and we're delighted that we met your expectations in these areas. Your satisfaction is incredibly important to us, and we're thrilled that we were able to contribute to a pleasant and enjoyable stay.We look forward to welcoming you back to Hyatt House in Pleasanton in the future. If there's anything more we can do to enhance your experience during your next visit, please don't hesitate to let us know.

10/10 – Excellent

Rodrigo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 – Excellent

Rodrigo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 – Bien

Phillip

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Beds feel worse than just sleeping on the ground. The room I was in had two rooms the front room could hear every step anyone took on the stairs until 3am. Lights out side did not work at all so it was very hard to find our room at night in the dark and definitely did not feel safe due to the lack of light you would be unable to tell who was at the door.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 mars 2024
Thank you for sharing your detailed feedback about your recent stay at Hyatt House in Pleasanton. We sincerely apologize for the discomfort you experienced with the beds and the noise disturbances from the stairs, as well as the inconvenience caused by the lack of exterior lighting.Ensuring our guests' comfort and safety is our top priority, and we regret that we fell short of meeting your expectations in these areas. Please know that we take your feedback seriously, and we have already shared your comments with our management team to address the issues you mentioned.Regarding the beds, we understand how essential a good night's sleep is, and we are actively looking into ways to improve the comfort of our bedding to better accommodate our guests' needs.Additionally, we apologize for the noise disturbance you encountered from the stairs. We are investigating this matter further to implement measures that will minimize noise disruptions and ensure a quieter environment for all our guests.Regarding the exterior lighting, we understand the importance of a well-lit environment for both convenience and safety. Our maintenance team has been notified, and we are working diligently to resolve the issue as soon as possible to provide a more secure and comfortable experience for our guests.We sincerely apologize for any inconvenience or discomfort these issues may have caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work to address these concerns.If there is anything else we can do to make amends for your experience or if you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Excellent

Rodrigo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 – Bien

Ashley

Séjour de 14 nuits en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 – Bien

Monica

Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 – Bien

Staci

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 mars 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 – Excellent

Chengci

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel gave us an upgrade to two-bedroom suite, making our Christmas holiday special and happy!
Séjour de 5 nuits en décembre 2023

2/10 – Terrible

Chris

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Erica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

DOUGLAS

Séjour de 3 nuits en décembre 2023

8/10 – Bien

Sharon

Voyage d’affaires
Points forts : Commodités
Very nice service from employees. Quiet and clean.
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Sam

Voyage d’affaires
Points faibles : Commodités
I had a neighbor whos dog was barking all night. Front desk when I checked in was unhelpful. Couch had stains on it. Bed was 7/10 so pretty good. Will not be coming back.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Sheila

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quality rooms and friendly staff
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Jose

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fine, not great
General Manager a répondu le 6 mars 2024
Thank you for sharing your feedback on your recent stay at Hyatt House in Pleasanton. We appreciate your honesty and want to ensure that we address any areas where we may have fallen short of your expectations.We understand that while you found your stay to be fine, it seems there were aspects that could have been improved to make it a more exceptional experience. Your feedback is invaluable to us as it helps us identify areas for enhancement and ensure that we continue to provide our guests with the best possible experience.If you have any specific suggestions or concerns about how we can elevate your experience during future stays, please don't hesitate to share them with us. We're committed to listening to our guests and implementing changes that will enhance their overall satisfaction.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more memorable stay in the future.

10/10 – Excellent

Tanya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service an the employee are very nice an helpful
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Kelly

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Meka

Séjour de 3 nuits en novembre 2023

8/10 – Bien

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I loved the room, very spacious. It was a great floor plan. It was quiet I didn’t hear anyone else. The parking was excellent because I could park right next to my room and on a motorcycle it important. What I didn’t like was the breakfast, it tasted like plastic, really the egg and even fruit. It was like they may have wrapped to tight froze it and while thawing the plastic stuck to food.
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Alla

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible customer service
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Ervin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nice and enjoyed the complimentary breakfast
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Leslie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great little studios for the price. Super clean and new interiors.
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Mario

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
When checking in ( about 15 minutes after regular check in time) the staff member wasn’t too friendly. I asked for a 1st floor room & she said they were all taken?! Another party checking in the same time as us were accommodated with a 1st floor room?! Later that night the parking lot wasn’t full so I doubt there wasn’t a 1st floor room available! I don’t know why we couldn’t be accommodated for what were asked for? However, the room was clean & spacious & the area was quiet.
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Kirby

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nothing specific. Nice area.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Nina

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very close to Stanford Medical Center. Easy Parking. Good breakfast.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Barbara

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en octobre 2023

10/10 – Excellent

Sumit, Forest Hills

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked the suite with 2 bedrooms, it was clean and quite. Bedrooms were roomy with attached bathrooms. iIt had TV, Iron and iron board. We loved the breakfast options with live Omelette station. we will definitely recommend this hotel to all for comfortable and economical stay !!
Séjour de 4 nuits en octobre 2023

10/10 – Excellent

Tanya

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location for seeing the area. We loved downtown Pleasanton - great restaurants. Very clean and good breakfast options.
Séjour de 3 nuits en octobre 2023

10/10 – Excellent

Linda

Séjour de 2 nuits en octobre 2023

6/10 – Acceptable

DOUGLAS

Séjour de 3 nuits en octobre 2023

6/10 – Acceptable

Devon

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
I’m not sure if this was black mold or not but there was a rotting spot on the wall at the bottom right corner of the shower door. I have a photo.
Séjour de 3 nuits en octobre 2023

8/10 – Bien

John

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 3 nuits en septembre 2023

10/10 – Excellent

Felix

Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Edwina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place friendly people
Séjour de 2 nuits en septembre 2023

6/10 – Acceptable

Anna

Voyage en famille
Points forts : Service et personnel
Hotel was outdated.. mattress very worn out and uncomfortable.. pillows very small for the king bed and to hard gave me a headache. Sofa was very stained. Bedding could have been better also . Over all appearance could have been much better .
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Adam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2023

6/10 – Acceptable

Jose Luis Gonzalez

Points forts : Propreté, service et personnel
Séjour de 5 nuits en septembre 2023

10/10 – Excellent

Herbert

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms were a little too dark even with the blinds up
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

rebecca

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The staff was very friendly. Everyone was very nice and respectful. The rooms were very clean and the overall experience was good.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Rebecca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was very convenient for us, with 2 bedrooms, a kitchen and a living space. Made it easy to visit with family while having separate space. The amenities looked great, wish I had time to utilize them!
Séjour de 3 nuits en septembre 2023