Dear Brandon, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Kwanay, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to everything, made it better. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management

Dear Jimmy, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay. Please revisit us, and we hope to be better on your next trip.Sincerely,Hotel Management

Dear Terrence, We are delighted to hear you found your stay to be clean and quiet. Providing a peaceful and comfortable environment is important to us. Your satisfaction is our priority, and we are pleased that our efforts to maintain cleanliness and tranquility were evident during your visit. Thank you for your positive feedback, and we look forward to hosting you again in the future for another pleasant experience.Sincerely,Hotel Management

Dear Stephanie, Thank you for sharing your experience. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize that our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Anthony, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you experienced during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Patrick, We apologize for the inconvenience you experienced with the shower during your stay. Your comfort is of utmost importance to us, and we regret any disruption to your stay. Our maintenance team has been notified to address the issue promptly. We appreciate your understanding and bringing this to our attention. If there is anything else we can do to enhance your stay or if you have additional concerns, please feel free to reach out to our front desk. We value your feedback and look forward to the opportunity to make amends on your next visit.Sincerely,Hotel Management

Dear Sean, We appreciate your feedback and apologize for any inconvenience during your stay. Your observations are valuable, and we regret any challenges you faced. Please be assured that we take guest feedback seriously and actively address the issues raised to enhance the overall experience. We value your understanding and appreciate your recognition of the front desk staff's kindness. Our commitment is to improve continually, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Stephanie, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. On the positive side, we appreciate your feedback regarding the friendly demeanor of our staff. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Patrick , We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and I'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Kenneth, Thank you for sharing your review regarding your recent experience at our hotel. We're delighted to read that you found our location convenient and enjoyed a quiet stay. Your satisfaction is important to us, and we do apologize if any inconveniences were not addressed. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear Renato, Thank you for posting such kind comments about our hotel; we apologize for the inconvenience you faced during check-in due to the long wait; however, we are pleased that this issue was resolved to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time.Sincerely,Hotel Management

Dear Steven, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We are glad you found our hotel affordable and appreciate our devoted staff. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Deborah, Thank you for choosing Extended Stay America. It is lovely to read that we exceeded your expectations and that you had a wonderful stay. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Andrew, Thank you for being our guest. It is nice to know you enjoyed your clean room and had a pleasant stay. However, we regret the issues you encountered with the working Wi-Fi in your room. We understand the importance of being connected to family and business these days. Our technical team is already at work to check and fix the internet issues in your suite. Our front desk team is always there to help you. Considering this as an isolated incident, we look forward to hosting you during your visit to our property.Sincerely,Hotel Management

Dear Nick, Thank you for staying with Extended Stay America and for your excellent review. We're thrilled to read that you had a perfect stay during your short work trip. It's great to know that our staff was super friendly and that you appreciated the upgrade to a king room. We're also glad you found our location convenient, with plenty of shopping and eatery options nearby. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Hazem, Thank you for choosing us and sharing your experience of your recent visit to our hotel. It is nice to know you had a pleasant stay. However, we are sorry if our updated look was not as per your expectations. Your suggestions are always welcome, as we are already working to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Andrew, Thank you for reviewing our hotel. We are glad that you liked our location and parking. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management

Dear Prabhakaran, We sincerely apologize for the inconvenience caused by the fire alarms going off at night. Furthermore, we apologize for failing to follow up on this matter promptly. We value the comfort and safety of our guests, and it is regrettable to see that we fell short on these aspects. We will address your valuable feedback with our team to ensure we are more diligent moving forward. We also appreciate your thoughts on our complimentary grab-and-go breakfast. When we receive such remarks, it is always shared with the appropriate individuals for improvements. We hope you will consider giving us an opportunity to welcome you again in the future so we can redeem your confidence in our hotel.Sincerely,Hotel Management

Dear jon, We sincerely apologize for the disruptions you experienced during your stay. Fire alarms going off can be distressing, and we understand the inconvenience it caused you. Our team is committed to ensuring the safety of our guests, and sometimes, these alarms are triggered by unforeseen circumstances. We will investigate and address the issue to see how we can handle and follow up on such situations better moving forward. Your feedback is invaluable in helping us improve our services. We hope you will give us another opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management

Dear Henry, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Hamed, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable and quiet suite, free and fast Wi-Fi service, and our safe and secure facility. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management