Exterior

Reviews of Best Western Plus Pleasanton Inn

2.5 out of 5
Best Western Plus Pleasanton Inn
5375 Owens Court, Pleasanton, CA

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 374 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ida

It was noticeable that the property was updated. Though it was clean, there were small water roaches around the fridge, the room had a stuffy, musty odor which is easily remedied by an aerosol spray, and the shower head was not great for a short person.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on Apr 25, 2024
We apologize for your less than satisfactory stay with us at the Best Western Plus Pleasanton Inn, Ida. We have sent your feedback to the management team for their review. It is our hope to see you return for a much better outcome.

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room had a bad smell. Beds old
Stayed 3 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on Apr 21, 2024
Your feedback is very important to us at the Best Western Plus Pleasanton Inn, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.

8/10 Good

Vanessa, Yuba City

Travelled with family
Liked: Staff & service
Outside entrance to room made for a very loud night.
Stayed 3 nights in Jan 2024
Response from Best Western Plus Pleasanton Inn on Apr 16, 2024
We are sorry your stay with us was not up to par. We do hope that you would reconsider staying with us at the Best Western Plus Pleasanton Inn in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on Apr 15, 2024
Thank you for choosing to stay at the Best Western Plus Pleasanton Inn. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

6/10 Okay

Roger

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
BED/PILLOWS POOR . Good breakfast,
Stayed 2 nights in Apr 2024
Response from Best Western Plus Pleasanton Inn on Apr 11, 2024
Thank you for including the Best Western Plus Pleasanton Innl in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Plus Pleasanton Inn on Apr 9, 2024
Thank you for sharing a review of your recent experience. Our team here at Best Western Plus Pleasanton Inn is committed to providing quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Nicole

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Best Western Plus Pleasanton Inn on Apr 9, 2024
Thank you for choosing the Best Western Plus Pleasanton Inn for your travel plans! It was a pleasure hosting you and we look forward to your next stay with us.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right location for my visit in the area
Stayed 1 night in Mar 2024
Response from Best Western Plus Pleasanton Inn on Mar 31, 2024
We appreciate you taking the time to rate your experience at the Best Western Plus Pleasanton Inn. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

10/10 Excellent

Omid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and Friendly Staff Clean Safe Good Break Fast Affordable
Stayed 1 night in Mar 2024
Response from Best Western Plus Pleasanton Inn on Mar 26, 2024
Omid, thank you for being our guest at the Best Western Plus Pleasanton Inn. We are pleased you found our staff friendly and police and your accommodations clean. We're also pleased that you felt you received a good value during your time spent with us. We look forward to your return to us!

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and breakfast was great!!
Stayed 1 night in Mar 2024
Response from Best Western Plus Pleasanton Inn on Mar 21, 2024
It is a pleasure to know you had an enjoyable experience with us at the Best Western Plus Pleasanton Inn. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Barinderpal, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Mar 2024
Response from Best Western Plus Pleasanton Inn on Mar 19, 2024
Thank you for sharing a review of your recent experience. Our team here at the Best Western Plus Pleasanton Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Stephen T

Stayed 2 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on Mar 21, 2024
Thank you for your feedback. It was a pleasure hosting you and we look forward to your return to the Best Western Plus Pleasanton Inn in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room and friendly staff
Stayed 1 night in Feb 2024
Response from Best Western Plus Pleasanton Inn on Feb 23, 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

8/10 Good

Beryl

Liked: Staff & service
The hotel is average. Nothing unique to say about the property.
Stayed 1 night in Feb 2024
Response from Best Western Plus Pleasanton Inn on Feb 17, 2024
Thank you for being our guest. We look forward to your return again, Beryl.

10/10 Excellent

Ronald, Fremont

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The bed and pillows were very uncomfortable. The main at the front was not very friendly. The woman who does the breakfast was a delight and very friendly. Thank you for your kindness helping other guests.
Stayed 1 night in Feb 2024
Response from Best Western Plus Pleasanton Inn on Feb 16, 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to welcoming you back again in the future.

2/10 Terrible

Alan

Business traveller
Liked: Staff & service
Disliked: Amenities
The hotel was right beside a busy interstate Highway and I stayed for four nights and the noise was intolerable even with earplugs. I didn't sleep more than a couple of hours each night. It was the worst that I've ever had in my entire life.
Stayed 4 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on Feb 14, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

10/10 Excellent

Ronald C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained. The staff was friendly and attentive. The breakfast was alway hot and plentiful. I can’t think of anything sub-standard about this hotel. I really enjoyed my stay. Lalika was always very friendly and quick to resolve any issues that were brought to her attention and always made sure the breakfast patrons were satisfied with their meal and their stay.
Stayed 5 nights in Feb 2024
Response from Best Western Plus Pleasanton Inn on Feb 11, 2024
Your business and feedback means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb! very courteous and accommodating.
Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on Jan 30, 2024
Thank you for including the in your travel plans. Your recommendation is appreciated, and we look forward to welcoming you again.

8/10 Good

Jacob

Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on Mar 21, 2024
Thank you for choosing the Best Western Plus Pleasanton Inn and sharing your great experience. We are happy you were impressed with our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Greg

Travelled with family
Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on Jan 23, 2024
Thanks for the great review! Our team is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on Jan 11, 2024
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Best Western Plus Pleasanton Inn on Jan 30, 2024
We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not wrong with the property just not brand new.
Stayed 2 nights in Dec 2023
Response from Best Western Plus Pleasanton Inn on Jan 8, 2024
Thank you for taking the time to tell us about your experience and thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Alyssa

Stayed 1 night in Dec 2023
Response from Best Western Plus Pleasanton Inn on Jan 19, 2024
We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Plus Pleasanton Inn on Dec 28, 2023
Thank you for your review. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Pleasanton Inn on Dec 24, 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 Good

Lyubov

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Western Plus Pleasanton Inn on Dec 19, 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Plus Pleasanton Inn on Dec 11, 2023
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 Good

EDGARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for 3-nights
Highly recommended for travellers
Stayed 3 nights in Oct 2023
Response from Best Western Plus Pleasanton Inn on Oct 30, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Plus Pleasanton Inn on Oct 30, 2023
Thank you very much for your amazing review, Bernard! We appreciate your valued business and look forward to another great stay with us.

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was as promised Staff was super friendly Breakfast was really good
Stayed 1 night in Sep 2023
Response from Best Western Plus Pleasanton Inn on Oct 27, 2023
Thanks much, Julie. We value the positive review and are happy to hear that you enjoyed our service.

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from Best Western Plus Pleasanton Inn on Nov 12, 2023
Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

John Evan

Liked: Amenities
Loud
Stayed 1 night in Oct 2023
Response from Best Western Plus Pleasanton Inn on Oct 15, 2023
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The man who checked us in was wonderful! He had great customer service and was funny!
Stayed 1 night in Oct 2023
Response from Best Western Plus Pleasanton Inn on Oct 11, 2023
Thank you for being our guest. We are happy to know that you were impressed with our staff. We value your business and hope to welcome you back soon.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Sep 2023
Response from Best Western Plus Pleasanton Inn on Oct 4, 2023
Thanks for the five-star rating. We truly appreciate your support and we look forward to welcoming you back again soon!

8/10 Good

Opal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A nice room and pretty property
Nice staff. Hotel was clean and rooms were modern. There were some ants in the bathroom, but no other complaints.
Stayed 1 night in Sep 2023
Response from Best Western Plus Pleasanton Inn on Sep 22, 2023
Thank you for leaving your review. We are addressing the ourside nusance and we appreciate your review Opal. Please come back again when you are visiting the Pleasanton area.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place; convenient; friendly staff; good breakfast;
Stayed 4 nights in Sep 2023
Response from Best Western Plus Pleasanton Inn on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fredy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service and breakfast excellent,
Stayed 1 night in Sep 2023
Response from Best Western Plus Pleasanton Inn on Sep 11, 2023
Thank you so much! We’re grateful to have you as our guest at the Best Western Plus Pleasanton Inn. Have a wonderful day!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from BradF on Sep 8, 2023
Thanks so much Laura. It is appreciated

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Best Western Plus Pleasanton Inn on Sep 1, 2023
We apologize for not meeting our goal with customer satisfaction. Please let us know where we can improve.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasanton car show
1st time in Pleasanton our stay was nice the only complaint was the road noise from the freeway, they provided ear plugs I slept well anyway.
Stayed 3 nights in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 31, 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations overall. It was a pleasure to have you as our guest, and we hope to see you again soon.

8/10 Good

ignacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 30, 2023
Thank you for leaving us a review. I’m glad to hear that you’re happy with your time spent at the Best Western Plus Pleasant Inn.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this motel. Very easy access to hwy 580, and seemed to be very safe location
Stayed 1 night in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 28, 2023
Thank you so much! We’re grateful to have you as our guest. Have a wonderful day!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 27, 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Okay

Amanda

Stayed 1 night in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 22, 2023
Thank you for your three star review. We apologize if your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves better in the future.

4/10 Poor

kaila

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 20, 2023
In the future, Kaila, please let us know how we can improve. Thank you for your review.

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really impressed with this hotel. The outside was nice and clean. Enough parking (free). Plenty of markets, food places a few steps away. Friendly staff. Free breakfast was awesome! Our room was right next to the pool, and nxt to the freeway, which was a little loud even after 10pm. But the hotel provided us with ear plugs and that helped a lot. Beds were very comfortable, but do bring your own pillow if you want something of better quality. Overall, really happy with our stay.
Stayed 1 night in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 14, 2023
Thank you, Lena, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish that they had night lights in all the rooms
Stayed 2 nights in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 12, 2023
Thanks for posting a review so future travelers can read about your pleasant experience.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was central to everything in Pleasanton
Stayed 2 nights in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 9, 2023
We are pleased to know you liked your well-equipped room. Thank you for your recommendation.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Best Western Plus Pleasanton Inn on Aug 10, 2023
It is a pleasure to read your review. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.