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Reviews of Suites Viena Plaza de España

3 out of 5
Suites Viena Plaza de España
Juan Alvarez Mendizabal 17, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1137 reviews" "
Rating 8 - Good. 382 out of 1137 reviews" "
Rating 6 - Okay. 37 out of 1137 reviews" "
Rating 4 - Poor. 6 out of 1137 reviews" "
Rating 2 - Terrible. 8 out of 1137 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely and very helpful. Great restaurants nearby. Close to metro. Close to Madrid attractions. Very nice breakfast. Very clean and comfortable room. Walk up to the Egyptian temple at sunset!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ildikó

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
3 star hotel with 4 star amenities all recommended
Stayed 4 nights in Feb 2024

10/10 Excellent

Ildikó

Business traveller
Liked: Cleanliness, property conditions & facilities
3 star hotel with 4 star amenities all recommended; delicious breakfast; perfect location; very nice attention
Stayed 3 nights in Feb 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is located just a few meters away from Plaza de España, making it extremely convenient for those visiting Madrid as tourists, for business, or attending events. The rooms are comfortable and welcoming, with daily cleaning service and very friendly staff. Regarding the breakfast, I believe it is unparalleled. My wife and I travel quite frequently for business, and I must say that even in the best hotels of large chains, while the breakfast is plentiful, it's not made with love. In this hotel, for breakfast, you can enjoy both the typical Spanish specialties (which are very good) and the classic English breakfast or any other type of sweet or savory breakfast. The ladies in charge of breakfast are absolutely fantastic and make you feel at home with hugs and 'cuddles' that we have never found anywhere else. At the reception, all the staff are very amiable and polite. An important note, on my birthday, they left me a greeting card and a gift that I really appreciated and left me speechless."
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Dasmill

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Fabian

Liked: Cleanliness, room comfort
7days stay AMAZING!
Stayed here for 7days and it was great. Before this, we stayed at 2 other hotels for the first part of our trip and by far this is the best hotel we've stayed at. Hotel is clean, free breakfast walking distance to Royal Palace. It has kitchen in case you want to do some quick cooking. Housekeeping is always on point♥️ Will stay here again in the future and strongly recommend it.
Stayed 7 nights in Nov 2023

10/10 Excellent

jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this beautiful spacious hotel located within a short walk of all major attractions. Breakfast was a delicious buffet and served each a.m. hot and fresh. The rooms were overall comfortable and had full kitchens so we saved money by making our own food. My only complaint is that the mattresses and pillows could use a replacement but otherwise the staff was wonderful and we would stay here again!
Stayed 3 nights in Nov 2023

10/10 Excellent

stanley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Dermot

Travelled with family
Liked: Cleanliness, room comfort
A well located hotel, clean and spacious with a good breakfast as well.
Stayed 4 nights in Oct 2023

10/10 Excellent

Marc, New York City

Stayed 3 nights in Oct 2023

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Early check-in accommodation. Excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Edewede

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John D

Liked: Cleanliness, room comfort
A1
Excellent location and super comfortable apartment. Staff were great and breakfast was perfect. Had a great one night stay in Madrid.
Stayed 1 night in Aug 2023

10/10 Excellent

Debora dos

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was so much construction going on which began exactly at 7am every day. It was so loud that it would wake us up every morning.
Stayed 4 nights in Jul 2023

10/10 Excellent

Steven

Travelled with family
Great location, great customer service.
Stayed 2 nights in Jul 2023

10/10 Excellent

HAZIM, Cincinnati

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, room comfort
We really enjoyed our stay. It is a great location. The staff were very friendly and helpful. The breakfast was very good. We highly recommend it.
Stayed 3 nights in May 2023

10/10 Excellent

montserrat

Stayed 2 nights in Jul 2023

10/10 Excellent

Silvina

Stayed 4 nights in Jun 2023

10/10 Excellent

Jacqueline, North York

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient. Good value.
Stayed 1 night in Jun 2023

10/10 Excellent

Ivan

Travelled with family
Excellent location and great services
Stayed 5 nights in Jun 2023

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, room comfort
Pleasure travel
Clean, quiet. Felt safe, convenient location and friendly staff.
Stayed 1 night in Jun 2023

8/10 Good

Brandy

Travelled with family
Liked: Room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, staff, made the stay remain great.
Stayed 7 nights in May 2023

10/10 Excellent

marie elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying here - my first time was in 2019. The property is still lovely and clean - great breakfast. Well-located.
Stayed 6 nights in May 2023

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service here was the best we’ve had in Europe. Love it’s position and the staff were fantastic
Stayed 1 night in May 2023

10/10 Excellent

Claude

Stayed 4 nights in May 2023

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In the perfect position to start our bus tour and the desk staff were the most helpful we have seen. Love this place.
Stayed 3 nights in May 2023

8/10 Good

Ying

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Very nice and clean rooms. Excellent breakfast. Staff were all fantastic. Very close to activities of Plaza de Espana, hop on hop off buses, and other transportation.
Stayed 1 night in May 2023

10/10 Excellent

Ashley

Liked: Cleanliness, room comfort
Great staff
The hotel was very clean. Our room was spacious. Buffet breakfast was good. Staff was friendly. I put a pair of diamond earrings in a glass next to our bed when we went downstairs for breakfast thinking that housekeeping may not be cleaning our room that early. To our surprise, the room was cleaned when we returned from breakfast and my earrings were missing. I called the front desk informing them of my missing earrings that I put in the glass. About five minutes later, two staff showed up at our door. One was a cleaning lady and the other was a maintenance guy. The cleaning lady said she washed the glass and the earrings may be in the drain. So they opened the drain and found my earrings! I was so happy because these earrings were given to me by my husband. I thanked both the maintenance guy and cleaning lady. I left a nice tip in the room when we checked out.
Stayed 2 nights in Mar 2023

10/10 Excellent

Joseph

Liked: Amenities, property conditions & facilities
The room was comfortable and the terrace was a great addition. The staff was very friendly and helpful. Also and excellent location.
Stayed 7 nights in Feb 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, room comfort
Friendly staff and room had everything I needed. Perfect location too
Stayed 3 nights in Sep 2022
Response from Suites Viena Team on Sep 21, 2022
Hello Ben, Thank you very much for leaving your review about SV. It was a pleasure having you here too. Kind regards and hope to see you next time. Suites Viena Team

4/10 Poor

Diane Lynn, Northridge

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
The staff was extremely helpful! The room was comfortable and clean. The breakfast was good. The hotel is conveniently located a couple blocks off of the Plaza de España.
Stayed 11 nights in May 2022
Response from Suites Viena Plaza de España on Jun 13, 2022
Dear Guest, Thank you very much for your such a positive review. I appreciate that you have chosen us for your stay in Madrid and hope to see you back soon. Kind regards

2/10 Terrible

Viviane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a wet towel hanging in the bathroom. The parking is so tiny that it is almost impossible to park. The rooms are pretty small. Staff is friendly and very nice.
Stayed 1 night in Jan 2022
Response from SV on Jan 23, 2022
Thank you

10/10 Excellent

karam

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Suites Viena Team on Nov 9, 2021
Dear Karam, Thank you very much for letting us know we did it well during your stay. We hope to see you again. Kind regards

8/10 Good

Mohammad Hadi

Travelled with group
Liked: Room comfort
Stayed 1 night in Aug 2021
Response from Paco. on Aug 30, 2021
Thanks a lot! Kind regards.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another pleasant stay at Suites Viena
Another nice stay at Suites Viena. Check in was quick and cordial. The pleasant woman who serviced our room was outstanding. Breakfast was adequate with a good variety of meats, baked goods, fruit, beverages, etc.
Stayed 4 nights in Feb 2020
Response from Suites Viena on Mar 5, 2020
Dear Kerry, thank you again for stay with us. It is great to read this kind of reviews. Hope to see you again, kind regards from all our team.

8/10 Good

Oz, Doha

Travelled with family
Liked: Cleanliness, amenities
Friendly staff and a great location. Clean rooms and good quiet room
Stayed 2 nights in Feb 2020
Response from Suites Viena on Mar 2, 2020
Dear guest, thank you for your reservation with us, and for the nice review. Kind regards from all our team.

6/10 Okay

Abraham

Liked: Cleanliness, property conditions & facilities, room comfort
It's ok
Their customer service is really good.. Breakfast is amazing but they don't restock until the food completely finishes.. the scrambled eggs were cold. What really bothered us is that after a day of exploring we came back to take a shower and found out they didn't restock the shampoo and lotion.. we called the front desk and the guy said we needed to come downstairs to get it since he was by himself (they were completely booked that night, why would you have only one person) when I went to the lobby, they gave me a hand lotion but apologized because they didn't have any shampoo in stock. Really? The location is good, close to plaza de espana metro station and room size are big for european standards.
Stayed 2 nights in Feb 2020
Response from Suites Viena on Feb 28, 2020
Dear Abraham. Thank you very much for the reservation in our hotel, and also for the review. We regret not having had enough amenities in reception to give you that evening, also to provide breakfast. Your comments help us to continue improving, sorry for the inconvenience. Best regards.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Suites Viena on Jan 16, 2020
Thank you Jodi for your review.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Suites Viena Plaza de España on Jan 13, 2020
Thank you! See you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Hotel
Convenient for everything.. tasty breakfast !
Stayed 4 nights in Dec 2019
Response from Suites Viena on Dec 30, 2019
Dear Guest, We apriciate your such a positive review. We hope you come back soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Suites Viena on Dec 23, 2019
Thank you ;)

10/10 Excellent

JF, Kennesaw GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, comfort, space, and excellent customer service
Stayed 6 nights in Dec 2019
Response from Suites Viena on Dec 22, 2019
Thank you for your wonderful review.

8/10 Good

Anatoliy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from dirección del hotel on Dec 3, 2019
Dear client, thank you very much for your nice description about us. We really hope that you can visit us again. Kind regards from all our staff.