Playa Mismaloya Tours and Activities

The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave

We liked our room and amenities in general, sleepers would have been a good option. The pools were clean and the service at the pool and beach was excellent. We found the food to be pretty good but the drinks not so much. We had dinner at the Italian restaurant and the food was nice, the service was as bit slow, it felt understaffed. Overall we enjoyed our stay and probably be back.

We generally enjoyed our stay! 4.5 overall. Grounds and beach: 5/5 Room: 5 we had an ocean view suite and it was fabulous - #3422 Staff: 5 (Efren at Divum was an absolute delight!) Food: Divum: 5, everywhere else 4 - 4.5 Music: 1 Terrible techno music near the pool in afternoons that I suspect few of the guests actually liked, otherwise 5 earlier in day Activities: 3. Wished they offered yoga daily. The rental system at the beach was limited/overprices/unclear. If you’re into being active, the resort is fairly limited- no tennis/pickleball courts, No lap pool, etc.