6 restaurants, international cuisine

Reviews of Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4 out of 5
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Constituyentes Number 1, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 1362 out of 2383 reviews" "
Rating 8 - Good. 588 out of 2383 reviews" "
Rating 6 - Okay. 239 out of 2383 reviews" "
Rating 4 - Poor. 93 out of 2383 reviews" "
Rating 2 - Terrible. 101 out of 2383 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason Lee, Caldwell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Close.to the ocean and shopping areas.
Stayed 7 nights in Apr 2024
Response from Jaqueline Sosa Gerente en Turno on Apr 29, 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location, close to both the ocean and shopping areas. We strive to provide our guests with a memorable stay, and we're glad we could contribute to your enjoyment. We hope to see you again soon!

10/10 Excellent

Mark, WINDSOR

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place, staff and location!! Be sure to book the OCEAN FRONT ROOMS...THE BEST!!
Response from Jaqueline Sosa Manager on Duty on Apr 29, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and appreciated our staff and location. Booking an oceanfront room is indeed a fantastic choice for maximizing your experience. We look forward to welcoming you back soon!

6/10 Okay

Pamela

Travelled with group
Liked: Cleanliness, staff & service
The property is has many rooms but a very small pool area. It is geared more towards a younger crowd. The staff are so incredibly friendly. There really is no beach to speak of. I will not go back.
Stayed 7 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 29, 2024
Your feedback is valuable in helping us enhance our guests' experience, and we're grateful for your insights. We'll strive to make improvements based on your suggestions to ensure a more seamless and enjoyable stay for all our guests.

2/10 Terrible

Dan

Disliked: Staff & service, amenities
Manager was an ass. Refuse to let a friend in to property Evan after I agreed to pay for a day pass manager was way out of line talking to me. I would not recommend this place to anyone
Stayed 7 nights in Apr 2024

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No substitute on TV, Different Outlet walls didn’t work,
Stayed 9 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe will work with the outlets, and we will adjust and re check the channels with the subtitles We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was small and intimate and very clean. I was a little disappointed in the gym equipment and that no drinks were served until 11 am
Stayed 6 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

10/10 Excellent

Jose

Travelled with partner
Liked: Amenities
Perfect hotel with nice service
Stayed 4 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 Good

richard, santa teresa

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
Thank you for taking the time to share your feedback with us. We value all guest input as it helps us to improve our services. we would love to learn more about your experience to better understand how we can enhance it in the future.Once again, thank you for choosing to stay with us at Wyndham Alltra Playa del Carmen, Adults Only-All Inclusive. We hope to have the opportunity to welcome you back soon and provide you with an exceptional experience.

8/10 Good

Margaret Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 26, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 Okay

Kevin M

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Felt crowded around the pool and bars. Dining was average, room service good.
Stayed 4 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 26, 2024
Thank you for sharing your feedback. We're delighted to hear that you found our staff amazing. We apologize if you felt the pool and bars were crowded during your stay. We will take your comments into consideration as we strive to improve the guest experience. We appreciate your feedback on the dining experience and are glad to hear that you found room service satisfactory. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Juan Daniel Morales, Willmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Jaqueline Sosa Gerente en Turno on Apr 26, 2024
Gracias por calificar su reciente estancia con nosotros. Nos alegra saber que tuvo una experiencia fantástica y que cumplimos con sus expectativas. Su puntuación perfecta nos motiva a seguir brindando un servicio excepcional. Esperamos darle la bienvenida nuevamente en el futuro.

6/10 Okay

Lindsay Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the food. Most of the time it was cold.
Stayed 4 nights in Apr 2024

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn.
Stayed 6 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 24, 2024
Dear Marian, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 23, 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 23, 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle or everything
Stayed 2 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 23, 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future."

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for an easy place to vacation this is a good area. TONS of shopping a block away. Lots of transportation available.
Stayed 8 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 22, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and fabulous staff
Response from Miguel Ángel Morales Rios MOD on Apr 22, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was ok. Not enough flavor. The pool bar and sushi bar close kind of early to me for it to be adults only. We like our view and room Need more activities maybe karaoke night.
Stayed 3 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 22, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to WAPDC. We apologize for not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments very serious and we will work With the food flavors and as well we Will recheck the activities program as you mentioned Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service

10/10 Excellent

Amy Judith Diaz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time, very clean , attentive, a lot of dining options with good food. They also had a lot of activities throughout the day and walking distance from 15 Ave, mall, clubs, shops!
Stayed 2 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 22, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Symphony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The staff was polite and the room was so clean! I was very excited that there was shopping near by.
Stayed 7 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 21, 2024
Dear Symphony, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent stay with us!

10/10 Excellent

Hernalyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, most of the staff ate friendly and other odd ones but overall we have a good time.
Stayed 6 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 21, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 20, 2024
Dear Guest Jesus,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed our service. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Jose

Their is only 4 restaurants and three require reservation, so only one you can go all the time if you forget to make the reservation, and the food is ok, but not a lot of choices, and we always see ourselves asking for stuff instead of them checking on us, like not drinks, the hotel was nice but I don’t think I will be back
Stayed 2 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 20, 2024
Dear Guest JoseThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not receive enough attention to the detail and that you could not enjoy our restaurants. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Wyndham are fabulous. We had a great time here the rooms are clean and everything was just great. I would highly recommend.
Stayed 7 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 21, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

4/10 Poor

Iran

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 21, 2024
Dear Iran, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your experience with us.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot close to everything making it walkable and convenient
Stayed 5 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 19, 2024
Dear Olivier, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on Apr 17, 2024
Dear Guest JohnyWe thank you for reviewing your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We hope that had a nice stay and it will be a pleasure to receive you again.Sincerely,

10/10 Excellent

THOMAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the resort to be top notch in every area. Staff was attentive and friendly.
Stayed 3 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 17, 2024
Dear Thomas, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We appreciate the time invested in sharing your comments and the remarks about our wonderful team! Kind regards.

8/10 Good

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 17, 2024
Dear Guest FranciscoOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

4/10 Poor

joseph

Disliked: Cleanliness, property conditions & facilities
More entertainment need a lot more to do everything close at 12pm
Stayed 4 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 17, 2024
Dear Joseph, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate your suggestions and we will make sure to pass along our appropriate teams. Kind regards.

10/10 Excellent

Mitko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are awesome , property is very clean and very stylish.
Stayed 6 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 15, 2024
Dear Guest MitkoMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and cleanliness. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property! So beautiful and staff was so amazing. Only thing was the bars close early but it’s so close to the tourist bars. We will be back!
Stayed 5 nights in Feb 2024
Response from Joan Canto - Sales Team on Apr 14, 2024
Dear Samantha, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us!

10/10 Excellent

Jon-David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and Wonderful staff
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 13, 2024
Dear Guest Jon-David,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location and service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely had the best time, we will be back!!
Stayed 5 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 13, 2024
Dear Chris, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us.

10/10 Excellent

HAILEY MARIE CASSIDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible week here. It started out rocky when the lock to our room would not work but they changed it and moved us rooms the next day. The food and staff are 10/10, the pool has great entertainment but the other side was relaxing if that was what we were feeling. It’s walking distance to the main shopping street. Overall I would come back and recommend this place to anyone
Stayed 7 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 13, 2024
Dear Hailey! Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience with us! So glad your vacation turned to the positive side!

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and all the food was amazing. Would definitely come back
Stayed 3 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 12, 2024
Dear Dylan, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience with us.

10/10 Excellent

Vrej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 11, 2024
Dear Guest VrejMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The hotel clean, staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 10, 2024
Dear Guest DarleneMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, cleanliness and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

6/10 Okay

Kevin, Loveland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 10, 2024
Dear Guest KevinOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.It is a pleasure to know that you enjoyed our location and it will be a pleasure to receive you again.Best Regards,

8/10 Good

Tracey

Travelled with family
They should have mimosas available at breakfast. Bars don’t open until 11am After all we are on vacation and who doesn’t like a Caesar/Bloody Mary/mimosa with their eggs?….
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 8, 2024
Dear Guest Tracey, Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Here at Wyndham Alltra, we continuously strive to meet your needs and we appreciate your feedback regarding our bar hours however unfortunately this depends on government law and there is not much we can do about it. Please allow me to apologize. We appreciate the time you took to share your comments, and it is our hope to serve you in the future. Sincerely,

6/10 Okay

Garrett Alexander

Travelled with partner
Disliked: Staff & service, amenities
Stayed 7 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on Apr 8, 2024
Dear Guest GarrettMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

10/10 Excellent

Nohemy S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendliness of the staff and the room was amazing. Only thing that needs improvement is having more availability by the main pool. All chairs were reserved
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 8, 2024
Dear Guest NohemyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and facilities. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we are already working to have more lounge chairs at the pool.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 Excellent

Leonardo Godina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall
Stayed 6 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on Apr 8, 2024
Dear Guest Leonardo,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the place was beautiful overall. The beach was underwhelming. The North Beach would've been more popular if there was umbrellas for shade. It definitely was a more "party vibe" resort than we would've liked. The music was incredibly loud, to the point you couldn't talk to friends without shouting. They had loud party music in one pool, more chill music in the other, and a jackhammer going as they were renovating the deck. Overall the noise level was quite overwhelming - not really a chill vacation vibe we were going for. Their buffet food was the Mexican restaurant were quite good. The steakhouse was so-so and the Italian restaurant was okay. The pizza at the pool and the ice cream was awesome. Overall we had a pretty good time but probably wouldn't be our resort of choice going forward. If you like to party, then this resort is for you.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 8, 2024
Dear Guest JacquelineThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you could not rest properly due to the noise and that the hotel's vibe was not to your likely. Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our facilities and mexican and pizza restaurants. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to visit us in other season, to show you that we can have a more chill vibe.Sincerely,

10/10 Excellent

Nathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good, staff were great. Half way through the trip they decided to jack hammer through a raised platform near the pool
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 8, 2024
Dear Guest NathanThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities and service. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, please allow me to apologize for the inconvenience with the works at the pool. Unfortunately, there are certains maintenance works that had to be done to improve your experience. It will be a pleasure to receive you again to show you the improvements.We appreciate the time you took to share your comments.Best Regards,

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we enjoyed our visit. It's a clean and nice resort. The pool is nice, however, it's nearly impossible to get a lounge chair. People put their towels on the lounge chairs and leave them there all day. We liked the north beach and bar. Although all of the locals come down and hang out in front of the resort. We enjoyed the tacos and pizza around the pool! We loved the daily activities and evening performances. The buffet restaurant was great for breakfast and good for lunch and dinner. The restaurants were okay, the Italian one was our favorite. Reservations weren't always available. The ocean view rooms face the streeet and it was very noisy! The resort across the street would start playing music at 4:30am and the management said there was nothing they could do about it. The day manager, Jacqueline, was very attentive to our needs and did what she could to remedy the situation. However, 4 out of the 7 days the music played and woke us up. We would not go back.
Stayed 7 nights in Mar 2024
Response from Lucía Delfín - Manager's Assistant on Apr 5, 2024
Dear Guest CelesteThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was noisy and that you couldn't enjoy the pool and properly. Unfortunately there are certain factors that are not in our control, but you can be sure that we are in a continuous improvement, and we are working already to get a better quality of rest for our guests. At the same time, please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, many thanks for your remarks regarding cleanliness and food. We will share your comments with Jaqueline to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Colleen Patricia, Merritt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spectacular location right on the beach. The area was kept very clean of seaweed that washed ashore. The security kept the beach free of any aggressive beach vendors. The cleaning and serving staff were extremely helpful and always friendly. The concierge were helpful. The activities staff kept things interesting and fun. The poolside bartender worked so hard as did the waiters to keep those drinks coming. They served up delicious concoctions like my favorite, the Happy Monkey. I would love to go back to this resort. My only complaint is the day pass for my son to visit and use the amenities including drinks and food was approx $100. Without the pass we had to leave the restore to see him. The pagodas around the pool are expensive $89-135 per day and there aren’t enough lounge chairs for everyone due to people not sharing them when they aren’t using them. Everything else was great!
Stayed 8 nights in Mar 2024
Response from Joan Canto - Sales Team on Apr 5, 2024
Thank you so much for your detailed feedback! We're thrilled to hear that you enjoyed our spectacular beach location and that our team went above and beyond to make your stay memorable. It's wonderful to know that you found our facilities clean, our staff friendly and helpful, and that you had a great time with our activities and delicious cocktails, especially the Happy Monkey!We appreciate your constructive feedback regarding the day pass pricing and availability of lounge chairs. Rest assured, we take all guest feedback seriously and will look into ways to improve these aspects of our resort experience. We want every guest, including your son, to feel welcomed and have access to our amenities without any inconvenience.We sincerely hope to welcome you back to our resort in the future and provide you with an even better experience. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for choosing to stay with us!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the experience was the people who worked at Wyndham Alltra PDC. Sprcial shout out to Gabriel at the front door who was extremely helpful. Also Diego the concierge who went out of his way to make sureyou were well informed about your options for a fun day.
Stayed 4 nights in Mar 2024
Response from Joan Canto - Sales Team on Apr 5, 2024
We greatly appreciate your kind words and are delighted to hear that our team members, particularly Gabriel and Diego, made a positive impact on your experience at Wyndham Alltra PDC. It's wonderful to know that they provided you with exceptional service and went above and beyond to ensure you had a memorable stay.Gabriel and Diego epitomize our commitment to delivering outstanding hospitality, and we will be sure to pass along your commendations to them. Their dedication to assisting our guests and providing valuable information reflects the high standards we strive to maintain at our resort.Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back to Wyndham Alltra PDC in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 Good

Debbie Mongloan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is just ok, international buffet is hit and miss, the Asian night food is horrible. Mexican Restaurant is not good, Italian is the best. The room cleaner is not good. Our body gel was empty since we arrive we left bottle open to remind them to fill up, but after 3 days still overlooked and not refill it.
Stayed 4 nights in Mar 2024
Response from Joan Canto - Sales Team on Apr 5, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconsistencies you experienced with our food offerings and the unsatisfactory service from our room cleaner.Your comments regarding the international buffet and Asian night food not meeting your expectations are duly noted, and we will work closely with our culinary team to address any issues with quality and consistency. Additionally, we regret to hear that your experience at our Mexican restaurant fell short of your expectations, but we're glad to hear that you enjoyed the Italian cuisine. We will pass along your compliments to our Italian kitchen team.Regarding the oversight with the body gel in your room, we are truly sorry for the inconvenience this caused during your stay. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future.Your feedback is invaluable to us as it helps us identify areas where we can improve our services and enhance the overall guest experience. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.