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The Carmen Hotel - Beachfront, Adults Only

Photo gallery for The Carmen Hotel - Beachfront, Adults Only

Outdoor pool, pool umbrellas
Aerial view
Outdoor dining
Lobby
Aerial view

Overview of The Carmen Hotel - Beachfront, Adults Only

The Carmen Hotel - Beachfront, Adults Only

4.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Outdoor space
  • 24/7 front desk
  • Bar
Map
Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida6 min walk
  • Popular LocationPlaya del Carmen Main Beach10 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min walk
  • Popular LocationMamitas Beach17 min walk

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Beachfront, Adults Only is on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Cenote Chaak Tun and Xaman Ha Aviary are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 6 min walk
  • Nuestra Senora del Carmen Catholic Church - 7 min walk
  • Playa del Carmen Main Beach - 10 min walk
  • Mamitas Beach - 17 min walk

Restaurants

  • El Fogon - 1 min walk
  • El Fogón Fiesta Jarocha - 1 min walk
  • Cafe Andrade - 3 min walk
  • AY Taco PDC - 3 min walk
  • Mu. Burgerhouse - 4 min walk

About this property

The Carmen Hotel - Beachfront, Adults Only

Adults-only luxury on the beach
Along with an outdoor pool, this smoke-free aparthotel has a bar/lounge and a poolside bar. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and concierge services are onsite. Each apartment offers free WiFi, a balcony, and an LED TV with digital channels. A ceiling fan, a hair dryer, and a laptop-compatible safe are among the other amenities that guests will find.
The Carmen Hotel - Beachfront, Adults Only offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Beach

  • Beach towels
  • Beach umbrellas
  • On the beach

Pool/Spa

  • Outdoor pool
  • Umbrellas

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Deck 5

Dining

  • 1 poolside bar and 1 bar
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Bathrobes
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Streaming services
  • 50-inch LED TV with digital service

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes/curtains
  • Concierge services
  • Daily housekeeping
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Tour/ticket assistance

Location highlights

  • Near the ocean
  • On the waterfront

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 1 building
  • 37 rooms
  • 5 floors
  • Built in 2016

Similar properties

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Playa del Carmen
Playa del Carmen
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Apart-hotel
Apart-hotel
Guest rating 4+
Guest rating 4+
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Beachfront, Adults Only have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Beachfront, Adults Only?

As of Mar 22, 2023, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Beachfront, Adults Only on Apr 13, 2023 start from CA $169.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Beachfront, Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel - Beachfront, Adults Only?

This property doesn't offer parking.

What time is check-in at The Carmen Hotel - Beachfront, Adults Only?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Carmen Hotel - Beachfront, Adults Only?

Check-out is at 11:00 AM.

Where is The Carmen Hotel - Beachfront, Adults Only located?

Nestled on the beach, this Playa del Carmen aparthotel is within a 10-minute walk of Central Square, Quinta Avenida, and Playa del Carmen Main Beach. Mercado Playa del Carmen and 3D Museum of Wonders are also within 10 minutes.

Can I cancel my reservation for free at The Carmen Hotel - Beachfront, Adults Only and receive a full refund?

Yes, The Carmen Hotel - Beachfront, Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to The Carmen Hotel - Beachfront, Adults Only cancellation policy on our site for more details about any exclusions or requirements.

The Carmen Hotel - Beachfront, Adults Only Reviews

The Carmen Hotel - Beachfront, Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 377 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 83 out of 377 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 27 out of 377 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 29 out of 377 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 35 out of 377 reviews" "
" "2 - Terrible 9%

8.7/10

Cleanliness

8.6/10

Staff & service

7.5/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tabitha

Disliked: Cleanliness, property conditions & facilities
We had multiple issues with two different times including being without power for a night and a day. We weren't able to use the ceiling fan and the temperature was high. We misplaced our key and weren't able to get a new one. We had to have the front desk let us into the room. The first time we were placed in had a broken toilet end shower faucet. The rooms we booked said they had an ocean view but were told upon check in they were only partial ocean view.
Stayed 4 nights in Mar 2023

2/10 Terrible

Jenny

Travelled with partner
Disliked: Amenities, property conditions & facilities
I didn't like anything! They have false advertising. There is NO BEACH as advertised ... NO RESTAURANT as advertised... I paid for king suite with ocean view and was given a view of the building across the street. When I asked to have the room I paid for they smiled, shrugged shoulder and said that is it. It is EXTREMELY NOISEY from bar downstairs and other bars in area. Also noisey inside - room doors constantly slamming. There was no microwave. The pool was dirty - I was stung by bee floating on top of water. Bugs, sand, tiles coming off, tanning lotion slime on sides, dirty cushios to lay on. Construction going on beside building. Smell of sargassum from pool deck. Pool is open to public so anyone - not only guests can come and use it. Bar never got Corona after 7 days of being there even though they advertise it on their drink menu. Employees sitting around doing nothing. All looked like they hated being there. STAY AWAY! GO ELSEWHERE! VERY UNHAPPY!
Stayed 7 nights in Mar 2023

10/10 Excellent

HODA

Liked: Cleanliness, amenities, property conditions & facilities
Loud at night.
Stayed 6 nights in Feb 2023

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness
Disliked: Amenities
- No room service - pool is not part of the hotel you need to pay cash or credit card - the only restaurant bar at night is rented for events and you need to pay cover if you want to go inside even if you are a guest - hot water is cut off at night some times - No service for helping with luggage
Stayed 4 nights in Mar 2023

2/10 Terrible

Joanna

Travelled with family
Disliked: Amenities, property conditions & facilities
No parking, taxis cannot drop you off in front of the hotel, extremely loud, music played until 3am everyday, restrooms are completely exposed to the whole room, only glass doors to cover restroom and shower, rude/poor management, beach by the hotel is dirty, they had cockroaches running around the lobby, and the area is not very safe, a man got mugged right in front of the hotel during our stay.
Stayed 3 nights in Mar 2023

4/10 Poor

Clodagh

Disliked: Cleanliness
The hotel is crazy noisy. It is like sleeping in a nightclub. The music goes on until after 2am. The seaweed is piled high on the beach so you are unable to swim in it. The wifi was broken as was my shower. They did offer to fix my shower but I checked out after a night. The staff are nice but I had a lot of back and forth trying to get a refund as they had promised.
Stayed 6 nights in Feb 2023

2/10 Terrible

Amjad

Disliked: Cleanliness, property conditions & facilities
Management allowed and refused to investigate a theft from my locked safe in the hotel room. Blames me instead. Refuse to check cameras and refuse to investigate.

8/10 Good

Nayrobis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Feb 2023

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
The place was super clean and the most beautiful view
Stayed 1 night in Feb 2023

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is awesome. Everybody is great…Front Desk, Bartenders, Maids. The roof top pool is perfect. Hotel is right on beach and 1 minute to 5th Avenue nightlife. I will be back
Stayed 6 nights in Feb 2023