[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Vista Caribe Beachfront hotel with a 24-hour front desk and a coffee shop ![On the beach, white sand](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/64c093d4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family dining](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/165bdef5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/75e1593c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/fca02756.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/d8496c36.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Vista Caribe blends Caribbean charm with modern comfort. Guests appreciate the ocean views while dining at the on-site restaurant serving international cuisine. The property features both a standard outdoor pool and a separate children's pool, making it ideal for family stays. 6.2 ## Popular amenities - Bar - Breakfast available - Pool - Housekeeping - 24/7 front desk - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Basic Triple Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/5eed44ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hair dryer Daily housekeeping - 280 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Family Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/68275a92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hair dryer Daily housekeeping - 420 sq ft - Sleeps 5 - 1 Twin Bed and 2 Double Beds ![Deluxe Double Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/d8496c36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hair dryer Daily housekeeping - 388 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Quadruple Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/44fcf2e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hair dryer Daily housekeeping - 420 sq ft - Sleeps 4 - 2 Double Beds ![Classic Suite | Living area](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/bafec0c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hair dryer Daily housekeeping Living room - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ![Family Room](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/2d33b578.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hair dryer Daily housekeeping - Sleeps 8 - 3 Double Beds and 1 King Bed ![Classic Villa](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/76b4fdc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Villa ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hair dryer Daily housekeeping - 1 bedroom - Sleeps 6 - 2 Double Beds and 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897679/92ea0a63_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 916 reviews CA $726 CA $726 total includes taxes & fees Oct 20 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62476%2C-87.07315&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-EUgsjlwz70euyDjyCqav-gM1lE=) Calle 6 Nte Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.0 km - Playa del Carmen Main Beach - 6 min walk - 0.6 km - Playa del Carmen Maritime Terminal - 10 min walk - 0.8 km - Playacar Beach - 10 min walk - 0.8 km - Mamitas Beach - 11 min walk - 1.0 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪Carboncitos - ‬2 min walk - ‪Los Tapetes - ‬2 min walk - ‪La Vagabunda® Centro - ‬1 min walk - ‪Soundset Beach Club - ‬3 min walk - ‪Mercado 174 - ‬1 min walk ## About this property ### Vista Caribe Hotel near Quinta Avenida Near Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Vista Caribe provides a coffee shop/cafe, a bar, and a restaurant. Stay connected with free WiFi in public areas. Other perks include: - An outdoor pool and a children's pool - Continental breakfast (surcharge), a 24-hour front desk, and luggage storage Room features All guestrooms at Vista Caribe offer comforts such as air conditioning. Other conveniences in all rooms include: - Bathrooms with showers and hair dryers - 19-inch flat-screen TVs with cable channels ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 314 reviews CA $43 CA $57 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 82 reviews CA $31 CA $41 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/89000000/88230000/88224100/88224050/8479d63a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel B&B - 5th Avenue Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 7.6 Good 246 reviews CA $20 CA $36 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=88224050&PinnedHotelID=88224050&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Room | View from room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Boutique Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 815 reviews CA $50 CA $65 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/109000000/108440000/108435900/108435807/9abd1fa3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Coco de Mar Quinta Avenida Downtown Playa del Carmen - Free WiFi - 24/7 front desk 7.6 Good 92 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=108435807&PinnedHotelID=108435807&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 475 reviews CA $35 CA $46 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/32000000/31910000/31902600/31902533/5212bfd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moonshine Hotel Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 7.6 Good 215 reviews CA $32 CA $43 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=31902533&PinnedHotelID=31902533&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,529 reviews CA $42 CA $54 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Del Caribe Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 941 reviews CA $40 CA $52 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free WiFi 6.0 244 reviews CA $23 CA $32 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour offsite parking (USD 12 per day) ### Food and drink - Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 for adults and USD 5 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - On the beach ### Accessibility - No elevator ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 19-inch flat-screen TV with cable channels ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 5 for adults and USD 5 for children - Nearby parking fee: USD 12 per day(328 ft away; open 24 hours) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention This property does not have elevators Pool access available from 10:00 AM to 10:00 PM No pets and no service animals are allowed at this property ### Property is also known as Vista Caribe Hotel Vista Caribe Playa del Carmen Vista Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Vista Caribe have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10:00 PM. ### How much does it cost to stay at Vista Caribe? > As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Vista Caribe on Oct 16, 2025 start from CA $30.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Vista Caribe pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Vista Caribe? > Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available. ### What time is check-out at Vista Caribe? > Check-out is at 11:30 AM. ### Where is Vista Caribe located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Vista Caribe Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.4 Amenities ### 6.6 Staff & service ### 6.6 Eco-friendliness ### 5.8 Property conditions & facilities 10 - Excellent 37 8 - Good 27 6 - Okay 25 4 - Poor 16 2 - Terrible 40 ### 2/10 Terrible #### Jose Manuel Mar 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Bad services bathroom really nasty overall no a place i will go ever again ##### Jose Manuel Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Jatziri Aug 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities employees were very kind ##### Jatziri Stayed 1 night in Aug 2024 ### 10/10 Excellent #### martyn Apr 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a bargain! Right on 5th avenue with lovely pool. Breakfast included. Staff are wonderful This definitely isnt the Hilton but what an amazing value. Will certainly be back ##### martyn Stayed 6 nights in Apr 2024 ### 2/10 Terrible #### Franklin Boyd Jan 7, 2025 Toilet didn’t work, they put my disabled wife and me on the third floor with no elevator. Electrical outlets were open etc etc etc. ##### Franklin Boyd Stayed 7 nights in Dec 2024 ### 8/10 Good #### Marlon alejandro May 30, 2024 Liked: Amenities Like ##### Marlon alejandro Stayed 1 night in May 2024 ### 4/10 Poor #### Maria May 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Need to update the facilities ##### Maria Stayed 6 nights in Mar 2024 ### 6/10 Okay #### Andrey Dec 10, 2024 Disliked: Staff & service No hot water, and low pressure cold water. Room clean, but smell mold. Stuff speak Spanish, not English. No phone number available to contact management. ##### Andrey Stayed 13 nights in Nov 2024 ### 8/10 Good #### christopher May 13, 2024 Not parking ##### christopher Stayed 1 night in May 2024 ### 4/10 Poor #### Aydin Apr 6, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities People are great here the people at the help desk workers etc no complaints on them great work. However it's a 2 star quality hotel. Old furniture, hot water comes after 10 minutes of leaving it on. There is no mirror at the restroom. Things just look neglected and old. They should invest some money and renew stuff. Also it's right next to a club so loud till 3am. ##### Aydin Stayed 5 nights in Mar 2024 ### 4/10 Poor #### martin Nov 29, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The hotel room was dirty, rust in the sink, mold in the fridge, the shower door was falling off, no water pressure, toilet wouldn't flush well. Also Expedia charged me $58 per day, there was a sign outside advertising my room at $40 per day. The staff did their best but unless the hotel gets major maintenance I wouldn't recommend booking there. ##### martin Stayed 9 nights in Nov 2023 ### 4/10 Poor #### Aref Mar 10, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Staying there was not even close to 3 stat hotel. Bed sheets were dirty and the check in was not smooth as they required more money because I reserved online. They say in the reservation that the parking is available but it’s not and hotel doesn’t have parking area and I had to walk 10 min to the nearest public parking. The parking was 18 dollar for one night. The food of the resturant is very simple and not high quality. However, the staff were friendly and location was very good. Do not recommend! ##### Aref Stayed 1 night in Mar 2024 ### 2/10 Terrible #### tom Feb 20, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I used the room as a storage locker Hotel . Com was no help ,I could not get a hold of them !,No refrigerator or micro wave the water in the pool was so low it was below the filter (cloudy water ) shower door was gross construction out side my room broken star case , no chairs by the pool, I used the room as a storage locker ! They promised a refrigerator & micro wave but never came & I was booked for 13 days ![Shower door ](https://a.travel-assets.com/ugc/hotel-reviews/88F6BC5666924373FF435D2A3C5E096593B189E31707917286631.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3BEF3C0531A7658358032A529350E01A582D1FBC1707917538864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Construction from my room ( loud all day](https://a.travel-assets.com/ugc/hotel-reviews/D9A1C85BB95C93DF6977E8B9689D89A7ED96A78B1708355903004.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Shower door Gross](https://a.travel-assets.com/ugc/hotel-reviews/4680FE09D5642787815EDCACF64DBF01255A6D221708356121610.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### tom Stayed 13 nights in Jan 2024 ### 2/10 Terrible #### Eduardo Mar 7, 2024 Disliked: Cleanliness, staff & service, amenities We were 6 people, we did not get the room we booked, they also did not have enough pillows to acomodate us, they also did not have any sheets for one of the beds, for two days they ran out of towels so we had to go buy towels so we could shower. The internet never worked and neither did the cable, it was the most terrible experience I've ever had in a hotel. The staff was not helpful at all, they just said, we don't can't do anything and it was horrible. PLEASE REMOVE THIS PROPERTY FORM YOUR SITE. ##### Eduardo Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Verified traveller Feb 2, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Hotel going downhill We have stayed at this property for years but after covid seems a little worn down. Our room did not have hot water and the nozel to the shower was rusted and old. They also didnt give use any amenities like soap or shower n conditioner. They're was a small platic soap dispenser that was almost broken too. When we went down to ask about the hot water we were told it was going to get fixed but nothing was fixed until the following day when we were checking out. Bed was not comfortable and you only get a sheet to sleep there was no blanket or anything else.Hopefully they can improve and look into upgrades and repainting the property. ##### Verified traveller Stayed 1 night in Jan 2024 ### 6/10 Okay #### Jacob Mar 7, 2024 Disliked: Amenities, property conditions & facilities When we arrived to check in we learned that the hotel gave away our room we paid for because we booked on Expedia. I assume someone came along with cash and because we could still theoretically cancel our stay with a refund, they gave the room to them. After communicating back and forth they said they did still have a room.. we got to our room and were horrified. This room had no windows, no working water, no blankets or bedding. There wasn't even a door knob to close the door. A massive 4 blade ceiling fan with lights was completely torn from the ceiling and hanging above one of the stained mattresses we were expected to sleep on by its wires. After travelling for 18 hours I stayed up all night guarding the door that couldn't close properly. (We were also told people often break into that room). The next day we complained to the office and demanded a different room. They did move us to a new room that was much better but we still didn't get what we paid for. I paid extra for the "quadruple room" that was supposed to have a seperate bedroom for the wife and I. Instead it was two double beds in one room. For the entirety of our stay we never did get blankets..lol. the free breakfast they offer is pancakes, fruit and juice. My wife doesn't eat pancakes and asked for an egg as a substitute. They billed us 10 Canadian dollars for 1 egg...all in all we did have a good stay once we were relocated, the staff is friendly but we probably wouldn't stay here again.. ##### Jacob Stayed 7 nights in Feb 2024 ### 2/10 Terrible #### Laura Mar 24, 2024 Disliked: Staff & service, amenities, property conditions & facilities Jacqueline was the worst of all my experience. She was going out of her way to be unfriendly, She charged me again but she insisted that it wasn't paid, I paid in advance, the internet was so weak so I wasn't able to show proof at my arrival and Ibpaid because I was tired that night, in the morning I went back to front desk to show them my receipt. The morning person was the opposite, she was friendly and apologized. But my money wasn't refunded right away, I was told that I had to wait for the afternoon accountant, I came back later and unfriendly Jacqueline was at the front desk. She was very bothered doing her job,she had to return the money, she didn't apologized for her mistake,I asked for an extra towel because there is only one towel in the room and she denied it.The second night my brother and his wife asked the same and the extra towel was denied again, the toilet doesn't flush well in both of the rooms that we used, the second night we Asked to be moved to different room because the loud music from the bars around ends till 4 am, and my room was without AC and the same issue with the toilets , the wifi didn't work, we ask Jacqueline and she did it again she went out of her way to be unhelpful, the sink handles was so rusted that I didn't want to touch them, the water stinks,is the worst hotel that Expedia works with, it should not be in this platform. It my worst experience ever ##### Laura Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Adriana Sep 12, 2025 Liked: Staff & service Muy bien para pasar la noche ##### Adriana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Lorena Aug 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buen ##### Lorena Stayed 1 night in Aug 2025 ### 6/10 Okay #### Adriana Aug 30, 2025 Tiene cerca tiendas y restaurantes, zona tranquila ##### Adriana Stayed 1 night in Aug 2025 ### 8/10 Good #### Glauco Inocencio Aug 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Exacto ##### Glauco Inocencio Stayed 4 nights in Aug 2025 ### 8/10 Good #### Osvaldo Aug 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel muy céntrico, buena accesibilidad. ##### Osvaldo Stayed 4 nights in Jul 2025 ### 8/10 Good #### Sandra Guadalupe Jul 27, 2025 Liked: Staff & service, amenities, property conditions & facilities Buen hotel y excelente ubicacion cercas de todo ##### Sandra Guadalupe Stayed 3 nights in Jul 2025 ### 8/10 Good #### Velia Jul 25, 2025 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness El hotel está muy bonito pero hace falta personal y un poco de mantenimiento pero todo así ubicación excelente ##### Velia Stayed 5 nights in Jul 2025 ### 8/10 Good #### AlexTroke May 28, 2025 ##### AlexTroke Stayed 3 nights in Jan 2025 ### 2/10 Terrible #### Jorge Enrique May 26, 2025 ##### Jorge Enrique Stayed 2 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - 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