Title: Vista Caribe - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Vista Caribe Travelers can unwind by the ocean or enjoy the outdoor pool at this welcoming hotel near Playa del Carmen Main Beach, where breakfast is worth savoring ## Photo gallery for Vista Caribe ![On the beach, white sand - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/64c093d4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/607863c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 1 Bedroom - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/d8496c36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/75e1593c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/c821609f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Vista Caribe blends Caribbean charm with modern comfort. Guests appreciate the ocean views while dining at the on-site restaurant serving international cuisine. The property features both a standard outdoor pool and a separate children's pool, making it ideal for family stays. ## Reviews 6.2 ## Popular amenities - Pool - Free WiFi - Restaurant - Air conditioning - Breakfast available - Bar ## Room options ### Check availability for these dates Tonight [Jan. 22 - Jan. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 23 - Jan. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 7 of 7 rooms ### View all photos for Basic Triple Room, 1 Bedroom ![Basic Triple Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/5eed44ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Hair dryer Private bathroom Daily housekeeping - 280 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed - Garden view ### View all photos for Family Room, 1 Bedroom ![Family Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/68275a92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Hair dryer Private bathroom Daily housekeeping - 420 sq ft - Sleeps 5 - 1 Twin Bed and 2 Double Beds - Garden view ### View all photos for Deluxe Double Room, 1 Bedroom ![Deluxe Double Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/d8496c36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Hair dryer Private bathroom Daily housekeeping - 388 sq ft - Sleeps 2 - 1 King Bed - Garden view ### View all photos for Deluxe Quadruple Room, 1 Bedroom ![Deluxe Quadruple Room, 1 Bedroom](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/44fcf2e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Hair dryer Private bathroom Daily housekeeping - 420 sq ft - Sleeps 4 - 2 Double Beds - Garden view ### View all photos for Classic Suite ![Classic Suite | Living area](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/bafec0c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite ### Highlights Air conditioning Flat-screen TV 2 bedrooms Hair dryer Private bathroom Living room Daily housekeeping - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Family Room ![Family Room](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/2d33b578.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning Flat-screen TV Hair dryer Private bathroom Daily housekeeping - Sleeps 8 - 3 Double Beds and 1 King Bed ### View all photos for Classic Villa ![Classic Villa](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/76b4fdc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Villa ### Highlights Air conditioning Flat-screen TV Separate bedroom Hair dryer Private bathroom Daily housekeeping - 1 bedroom - Sleeps 6 - 2 Double Beds and 1 King Bed ## You may also like Ad ![Premium Room, 1 King Bed, Ocean View, Corner](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information) ## About the area Located on the beach, Vista Caribe is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62476%2C-87.07315&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-EUgsjlwz70euyDjyCqav-gM1lE=) Calle 6 Nte Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.0 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.6 km - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 10 min walk \- 0.8 km - Central Square 5 min walk \- 0.4 km - Playa del Carmen Maritime Terminal 10 min walk \- 0.8 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - Carboncitos 2 min walk - Häagen-Dazs 2 min walk - La Vagabunda® Centro 1 min walk - Mercado 174 1 min walk - Inti Beach 2 min walk ## About this property ### Vista Caribe Hotel near Quinta Avenida Near Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Vista Caribe provides a coffee shop/cafe, a bar, and a restaurant. Stay connected with free WiFi in public areas. Other perks include: - An outdoor pool and a children's pool - Continental breakfast (surcharge), luggage storage, and a 24-hour front desk Room features All guestrooms at Vista Caribe offer comforts such as air conditioning. Other conveniences in all rooms include: - Bathrooms with showers and hair dryers - 19-inch flat-screen TVs with cable channels ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 488 reviews CA $39 CA $52 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/32000000/31910000/31902600/31902533/5212bfd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moonshine Hotel Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Air conditioning 7.8 Good 220 reviews CA $45 CA $59 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=31902533&PinnedHotelID=31902533&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/6f86acb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids pool - Free WiFi 6.6 338 reviews CA $64 CA $81 total includes taxes & fees Feb 20 - Feb 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/122000000/121220000/121219100/121219004/e079a130.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Traveler SOLO Downtown Playa del Carmen - Kitchen - Free WiFi - 24/7 front desk - Living/Dining area [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=121219004&PinnedHotelID=121219004&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/108000000/107060000/107055300/107055216/5a5a6f21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Plaza Nardos Hotel & Suites Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Bar 8.8 Excellent 10 reviews CA $56 CA $72 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=107055216&PinnedHotelID=107055216&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92510000/92502500/92502420/352952e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAB Playa - 5Th. 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Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet friendly - Free WiFi 6.2 285 reviews CA $41 CA $54 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/88000000/87650000/87643100/87643050/eeff16bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BEST Location! 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Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention This property does not have elevators Pool access available from 10:00 AM to 10:00 PM No pets and no service animals are allowed at this property ### Property is also known as Vista Caribe Hotel Vista Caribe Playa del Carmen Vista Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Vista Caribe have a pool? ### How much does it cost to stay at Vista Caribe? ### Is Vista Caribe pet-friendly? ### What time is check-in at Vista Caribe? ### What time is check-out at Vista Caribe? ### Where is Vista Caribe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Vista Caribe Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.4 Amenities ### 6.4 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 38 8 - Good 28 6 - Okay 26 4 - Poor 16 2 - Terrible 41 ## Reviews ### 10/10 Excellent #### Jatziri Aug 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities employees were very kind ##### Jatziri Stayed 1 night in Aug 2024 ### 8/10 Good #### Alan Heriberto de la Garza Feb 18, 2024 Staff was very friendly, other guests were noisy, internet had problems, overall hotel is good and staff is very friendly and professional ##### Alan Heriberto de la Garza Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### martyn Apr 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a bargain! Right on 5th avenue with lovely pool. Breakfast included. Staff are wonderful This definitely isnt the Hilton but what an amazing value. Will certainly be back ##### martyn Stayed 6 nights in Apr 2024 ### 4/10 Poor #### Aydin Apr 6, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities People are great here the people at the help desk workers etc no complaints on them great work. However it's a 2 star quality hotel. Old furniture, hot water comes after 10 minutes of leaving it on. There is no mirror at the restroom. Things just look neglected and old. They should invest some money and renew stuff. Also it's right next to a club so loud till 3am. ##### Aydin Stayed 5 nights in Mar 2024 ### 4/10 Poor #### Aref Mar 10, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Staying there was not even close to 3 stat hotel. Bed sheets were dirty and the check in was not smooth as they required more money because I reserved online. They say in the reservation that the parking is available but it’s not and hotel doesn’t have parking area and I had to walk 10 min to the nearest public parking. The parking was 18 dollar for one night. The food of the resturant is very simple and not high quality. However, the staff were friendly and location was very good. Do not recommend! ##### Aref Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Amanda Nov 9, 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities I didnt have much expectations with this hotel and I was correct. The good: the pools clean, theres no bugs in the rooms and its close to 5th and the beach. The not so bad: no coffee machine or fridge. This is easily remedied with a portable kettle and ice in a garbage can. The bad: No blankets, no hotwater, no cable or internet and absolutely no help from the staff. The restauraunt food is not good and over priced. The breakfast is not worth it. It was an all around horrible stay. I will never stay here again. I dont recommend this to anyone. ##### Amanda Stayed 5 nights in Oct 2024 ### 10/10 Excellent #### Jackson Mar 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities You are right in the middle of everything, only one block to the beach and right on 5th Avenue! ##### Jackson Stayed 3 nights in Mar 2024 ### 2/10 Terrible #### Jose Manuel Mar 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Bad services bathroom really nasty overall no a place i will go ever again ##### Jose Manuel Stayed 8 nights in Feb 2025 ### 4/10 Poor #### Kazuhiko Nov 23, 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities during my stay 4 days, no hot shower because of Water heater broken. ##### Kazuhiko Stayed 4 nights in Nov 2024 ### 4/10 Poor #### Myrna Jan 28, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Would not recommend We’ve stayed here before but now the outside area aren’t kept up & only 1 bath towel / no lock for safe & my room was “damp” inside. Guys were drinking & partying & loud. ##### Myrna Stayed 3 nights in Jan 2025 ### 8/10 Good #### Marlon alejandro May 30, 2024 Liked: Amenities Like ##### Marlon alejandro Stayed 1 night in May 2024 ### 2/10 Terrible #### Franklin Boyd Jan 7, 2025 Toilet didn’t work, they put my disabled wife and me on the third floor with no elevator. Electrical outlets were open etc etc etc. ##### Franklin Boyd Stayed 7 nights in Dec 2024 ### 4/10 Poor #### Maria May 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Need to update the facilities ##### Maria Stayed 6 nights in Mar 2024 ### 8/10 Good #### christopher May 13, 2024 Not parking ##### christopher Stayed 1 night in May 2024 ### 6/10 Okay #### Andrey Dec 10, 2024 Disliked: Staff & service No hot water, and low pressure cold water. Room clean, but smell mold. Stuff speak Spanish, not English. No phone number available to contact management. ##### Andrey Stayed 13 nights in Nov 2024 ### 4/10 Poor #### martin Nov 29, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The hotel room was dirty, rust in the sink, mold in the fridge, the shower door was falling off, no water pressure, toilet wouldn't flush well. Also Expedia charged me $58 per day, there was a sign outside advertising my room at $40 per day. The staff did their best but unless the hotel gets major maintenance I wouldn't recommend booking there. ##### martin Stayed 9 nights in Nov 2023 ### 2/10 Terrible #### tom Feb 20, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I used the room as a storage locker Hotel . Com was no help ,I could not get a hold of them !,No refrigerator or micro wave the water in the pool was so low it was below the filter (cloudy water ) shower door was gross construction out side my room broken star case , no chairs by the pool, I used the room as a storage locker ! They promised a refrigerator & micro wave but never came & I was booked for 13 days ![Shower door ](https://a.travel-assets.com/ugc/hotel-reviews/88F6BC5666924373FF435D2A3C5E096593B189E31707917286631.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3BEF3C0531A7658358032A529350E01A582D1FBC1707917538864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Construction from my room ( loud all day](https://a.travel-assets.com/ugc/hotel-reviews/D9A1C85BB95C93DF6977E8B9689D89A7ED96A78B1708355903004.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Shower door Gross](https://a.travel-assets.com/ugc/hotel-reviews/4680FE09D5642787815EDCACF64DBF01255A6D221708356121610.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### tom Stayed 13 nights in Jan 2024 ### 2/10 Terrible #### Carl Apr 4, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible stay As we arrived we were supposed to have a balcony. We did not have it. The days after in the morning they told us that it will be ok to move from one room to another but we had to repack our luggage and leave it to the reception. As we arrived lather that day, we were told that there was no room for us. After a not pleasant conversation, they found a room. It was externally noisy. The cleaning lady did not clean the room every day and we had to beg for toilet paper and soap ##### Carl Stayed 6 nights in Mar 2024 ### 2/10 Terrible #### Eduardo Mar 7, 2024 Disliked: Cleanliness, staff & service, amenities We were 6 people, we did not get the room we booked, they also did not have enough pillows to acomodate us, they also did not have any sheets for one of the beds, for two days they ran out of towels so we had to go buy towels so we could shower. The internet never worked and neither did the cable, it was the most terrible experience I've ever had in a hotel. The staff was not helpful at all, they just said, we don't can't do anything and it was horrible. PLEASE REMOVE THIS PROPERTY FORM YOUR SITE. ##### Eduardo Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Verified traveller Feb 2, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Hotel going downhill We have stayed at this property for years but after covid seems a little worn down. Our room did not have hot water and the nozel to the shower was rusted and old. They also didnt give use any amenities like soap or shower n conditioner. They're was a small platic soap dispenser that was almost broken too. When we went down to ask about the hot water we were told it was going to get fixed but nothing was fixed until the following day when we were checking out. Bed was not comfortable and you only get a sheet to sleep there was no blanket or anything else.Hopefully they can improve and look into upgrades and repainting the property. ##### Verified traveller Stayed 1 night in Jan 2024 ### 2/10 Terrible #### Verified traveller Mar 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### BLACK TOXIC MOLD!!!!!! STAY AWAY; NO working WIFI TV didn't work; WIFI didn't work; no reading lamp and only one overhead light -- which didn't provide enough light to read at night, so I was stuck with NOTHING to do but sit in the ugly room. Small couch in room was filthy and I didn't dare put a suitcase or anything on it. The toilet was plugged ... but worst is the MOLD you can smell -- but do not see until you see the back of the building. Their website makes it look like the building has been fully renovated and painted --- it's not. After waiting two days for TV and WIFI to be fixed and thinking smell may dissipate, I checked out. I had paid in full to hotels.com and front desk would not reimburse me. I paid in full for SIX days and checked out after two. (It would have been after one night, but I gave them a chance to fix TV & WIFI ... but NOTHING still would work). Front desk personnel said I needed to contact hotels.com for any reimbursement. ![Back of building where I was staying -- could smell the mold inside but not until I went around the back did I see WHAT I was smelling](https://a.travel-assets.com/ugc/hotel-reviews/8A01EB77075EF9BDDA53524CB1B36068FEEA423D1740933411778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Entire second building is covered in this black mold. ](https://a.travel-assets.com/ugc/hotel-reviews/8C98CEAEB08B65764389574FDAF526C38B1BC2DF1740933413251.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Cornel Jan 27, 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Old with lots of deferred maintenance Room had a bed & dresser. That’s it. No chairs. Pillows were flat No hot water, or took forever to get hot. Windows don’t close/lock, bugs bugs bugs 5 lightbulbs were broken Mosquitoes No floor mats in bathroom Water is rusty and smells Faucets and shower head rusty Pool area was dreary 3 pool lounges. All rusted and broken No umbrellas No shady so no one uses the pool for long Pool was murky TV didnt work for 4 days. Asked 7 different people to fix. Slow response from staff. ##### Cornel Stayed 17 nights in Jan 2024 ### 6/10 Okay #### Jacob Mar 7, 2024 Disliked: Amenities, property conditions & facilities When we arrived to check in we learned that the hotel gave away our room we paid for because we booked on Expedia. I assume someone came along with cash and because we could still theoretically cancel our stay with a refund, they gave the room to them. After communicating back and forth they said they did still have a room.. we got to our room and were horrified. This room had no windows, no working water, no blankets or bedding. There wasn't even a door knob to close the door. A massive 4 blade ceiling fan with lights was completely torn from the ceiling and hanging above one of the stained mattresses we were expected to sleep on by its wires. After travelling for 18 hours I stayed up all night guarding the door that couldn't close properly. (We were also told people often break into that room). The next day we complained to the office and demanded a different room. They did move us to a new room that was much better but we still didn't get what we paid for. I paid extra for the "quadruple room" that was supposed to have a seperate bedroom for the wife and I. Instead it was two double beds in one room. For the entirety of our stay we never did get blankets..lol. the free breakfast they offer is pancakes, fruit and juice. My wife doesn't eat pancakes and asked for an egg as a substitute. They billed us 10 Canadian dollars for 1 egg...all in all we did have a good stay once we were relocated, the staff is friendly but we probably wouldn't stay here again.. ##### Jacob Stayed 7 nights in Feb 2024 ### 2/10 Terrible #### Laura Mar 24, 2024 Disliked: Staff & service, amenities, property conditions & facilities Jacqueline was the worst of all my experience. She was going out of her way to be unfriendly, She charged me again but she insisted that it wasn't paid, I paid in advance, the internet was so weak so I wasn't able to show proof at my arrival and Ibpaid because I was tired that night, in the morning I went back to front desk to show them my receipt. The morning person was the opposite, she was friendly and apologized. But my money wasn't refunded right away, I was told that I had to wait for the afternoon accountant, I came back later and unfriendly Jacqueline was at the front desk. She was very bothered doing her job,she had to return the money, she didn't apologized for her mistake,I asked for an extra towel because there is only one towel in the room and she denied it.The second night my brother and his wife asked the same and the extra towel was denied again, the toilet doesn't flush well in both of the rooms that we used, the second night we Asked to be moved to different room because the loud music from the bars around ends till 4 am, and my room was without AC and the same issue with the toilets , the wifi didn't work, we ask Jacqueline and she did it again she went out of her way to be unhelpful, the sink handles was so rusted that I didn't want to touch them, the water stinks,is the worst hotel that Expedia works with, it should not be in this platform. It my worst experience ever ##### Laura Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Quet Jan 19, 2026 Disliked: Staff & service, amenities, property conditions & facilities Para pasar la noche está aceptable, le falta demasiado mantenimiento, el agua de la regadera y lavabo estaba salada, la actitud de la recámarera mala, me hizo falta 2 toallas estoy segura q me las dio usadas de otra habitación estaban húmedas y manchadas, la recepcionista buena actitud por el precio y para pasar la noche está muy bien tienes todo cerca, la alberca no la usamos porque le echaron los químicos a las 5 pm ##### Quet Stayed 1 night in Jan 2026 ## Expedia's Latest Trends ### Hotels > [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > > [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > > [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 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