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Overview of The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
In-room safe, blackout drapes, iron/ironing board, free WiFi
VIP Access

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationQuinta Avenida1 min walk
    Popular LocationPlaya del Carmen Main Beach3 min walk
    Popular LocationMamitas Beach Club3 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive is in the city center and near the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.
Popular Location

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • 28 — 1 min walk
  • Asiatico — 1 min walk
  • La Vaca Gaucha — 3 min walk
  • Chez Celine — 3 min walk
  • La bodeguita del medio — 3 min walk

About this property

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. All 120 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as sitting areas and microwaves. Free WiFi and balconies or patios are standard, as are flat-screen TVs with cable channels.
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony or patio

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 on site. Antigen screening for COVID-19 is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person. Guests should contact the front desk upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive
The Reef 28 Adults Only
The Reef 28 Adults Only All Suites with optional All Inclusive

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 357 out of 587 reviews
5 - Excellent 61%
Rating 4 - Good. 133 out of 587 reviews
4 - Good 23%
Rating 3 - Okay. 48 out of 587 reviews
3 - Okay 8%
Rating 2 - Poor. 23 out of 587 reviews
2 - Poor 4%
Rating 1 - Terrible. 26 out of 587 reviews
1 - Terrible 4%

4.7/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and services
Stayed 7 nights in May 2021

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice place.
Stayed 3 nights in May 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, food & location was great!
Stayed 3 nights in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was nice but kind of small. Room service would be a nice option for them to have.
Stayed 5 nights in Apr 2021

2/5 Poor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was nice however the good stops there. The roof top pool/bar closed at 11PM even on the weekends which was super early for an Adults Only Hotel. The all inclusive was a joke as they only had 3 restaurant choices with only 2 open per night rotating out the cuisine. And don't bother going to the sister hotel because they only had 1 restaurant and a snack bar. Our room was located on the side of the outdoor restaurants that were below the hotel and they played very loud music until 1:00AM in the morning making it very difficult to sleep. Sunday night we were up until after 1:00AM when the loud finally stopped. Would not recommend based on the location or the food choices at the hotel. If you like being around the locals since this was in a residentially area with a lot of restaurants and shops.
Stayed 4 nights in Apr 2021