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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, blackout curtains, iron/ironing board

Guest reviews

4.4 out of 5 Excellent
461 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationPlaya del Carmen Main Beach3 min walk
Popular LocationMamitas Beach Club3 min walk
Popular LocationPier Navega8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Choose dates to view prices

Deluxe Master Suite

5/5 guest room rating
  • 1184 sq ft
  • Sleeps 3

Deluxe Junior Suite

4.6/5 guest room rating
  • 538 sq ft
  • City view
  • Sleeps 3

About this area

Playa del Carmen

Located in Playa del Carmen, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive is in the city centre and near the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Pier Navega - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Central Square - 15 min walk

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • 28 — 1 min walk
  • Asiatico — 1 min walk

About this property

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Adults-only Playa del Carmen hotel in Downtown, walk to Quinta Avenida
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. All 120 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as sitting areas and microwaves. Complimentary wireless Internet access and balconies or patios are standard, as are flat-screen TVs with cable channels.
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers 120 forms of air-conditioned accommodation with iPod docking stations and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony or patio

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.4 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

The Reef 28 Adults Only
The Reef 28 Adults Only All Suites with optional All Inclusive

Frequently asked questions

Can I cancel my reservation for free at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive and receive a full refund?
Yes, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
As of Oct 1, 2020, prices found for a 1-night stay for 2 adults at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive on Oct 2, 2020 start from CA $123, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive have a pool?
Yes, this property has an outdoor pool.
Is The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
Check-in is from 3:00 PM to anytime.
What time is check-out at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive located?
Located in Downtown, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach Club. Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church are also within 1 mile (2 km).
4.4
Excellent
461 reviews
5 - Excellent
289
4 - Good
106
3 - Okay
37
2 - Poor
17
1 - Terrible
12

4.7/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Stayed 7 nights in Sep 2020

4/5 Good

Travelled with group
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The hotel was amazing! Clean and comfortable beds which is most important. There is also access to their sister hotel which is on the beach. The only issue which was kindof a big one, was that our shower took at least 40 min to get hot.I only got to take 1 hot shower the whole time i was there. We said something to the front desk when we were going out the first night, and then called again and the maintance man came up, but it was when my friend was in the shower. He told us to run it for 5 minutes. We literally timed it and kept checking. None of our other friends had the issue with their shower. Just our room apparently. 3329
Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff , food was delicious , great roof top , parking
Stayed 3 nights in Sep 2020

5/5 Excellent

Stayed 4 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020