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The Reef 28 - Adults Only - All Suites - with optional All Inclusive

Star Rating
4.5 out of 5

Information

Reviews

4.4 / 5Excellent
333 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Playa del Carmen Main Beach
    3 min walk
  • Popular Location
    Mamitas Beach Club
    3 min walk
  • Popular Location
    Nuestra Senora del Carmen Catholic Church
    12 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
Reserve without credit card
Some room options won't require your credit card details to book. You'll pay during your stay.
  • Junior Suite, 1 Bedroom, Balcony

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Master Suite

    Room Amenities

    • Sleeps 3
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, The Reef 28 - Adults Only - All Suites - with optional All Inclusive is in the city centre and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.

4.8/5 guest location rating

Guests like it for

  • Walkable (150 reviews)
  • Good eats (115 reviews)
  • Safe (106 reviews)

What's nearby

  • Popular Location
    Quinta Avenida - 1 min walk
  • Popular Location
    Playa del Carmen Main Beach - 3 min walk
  • Popular Location
    Mamitas Beach Club - 3 min walk
  • Popular Location
    Nuestra Senora del Carmen Catholic Church - 12 min walk
  • Popular Location
    Central Square - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Where to eat
  • 28 – Open daily.
  • Asiatico – Fine-dining restaurant. Open on select days.
  • Cachito – Fine-dining restaurant. Open on select days.
  • Lobby bar – Lobby lounge. Open daily.

About this property

The Reef 28 - Adults Only - All Suites - with optional All Inclusive

Adults-only Playa del Carmen hotel in Gonzalo Guerrero, walk to Quinta Avenida
Along with 3 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. All 120 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as sofa beds and sitting areas. Complimentary wireless Internet access and balconies or patios are standard, as are flat-screen TVs with cable channels.
The Reef 28 - Adults Only - All Suites - with optional All Inclusive offers 120 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with unspecified sofa beds. Beds feature premium bedding. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

All-inclusive details

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Land activities
Fitness facilities

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet and à la carte meals, snacks and beverages included
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Dry-cleaning service
  • Microwave
  • Outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony or patio

More

  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers

Nearby things to do

Activities

Where to eat

4.4

Excellent

5 - Excellent
212
4 - Good
79
3 - Okay
24
2 - Mediocre
10
1 - Poor
8
4.7
Cleanliness
4.4
Service and Staff
4.5
Amenities
4.7
Property condition

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 6 nights in Dec. 2019

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities

    This is the loudest hotel I've ever been at. I don't say this lightly. I was out partying some nights, and usually have no problem with noise. The first few nights I was in a room with a club across the street, extremely loud music until 5am everynight. Then, the hotel is designed to enclose the main dining area, breakfast starts at 9 or so, and by ten there is a defeaning roar of plates, taking, etc echos throughout the building. I went and asked for a new room and was forced to decide to either give up my king bed, and move to a quieter room, but only double beds were available there. Or stay in my super loud room, after four nights of no sleep I chose to move. The early morning noise issue was solved, but the early morning breakfast noise, not at all. The rooftop bar also plays music until 12 nightly and is louder the higher up you go in floors. Again, I usually have no issues with noise, and enjoy partying and staying out late. This was on another level. The food was also not great, and I really only enjoyed the Mexican restaurant, the Asian one was inedible in my opinion. All of this is incredibly unfortunate, asthe rooms were super nice, staff was amazing, location is fantastic, and the rooftop bar and pool was fun. This hotel would probably be fine for two or three nights of just partying, but, the noise was unreal.

    Stayed 7 nights in Dec. 2019

    3/5

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Dec. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The hotel has the shiny look of a new property. Everything is clean and spotless. The amenities, including an amazing experience with hydrotherapy, were fabulous. The food was great. This isn't the generic tasting food you get at many all-inclusives! This was well presented and succulent. As for the staff, they were exceptionally helpful, especially Alex, who demonstrated daily a high level of customer service. The worst part of the trip was our last day. We didn't want to leave!

    Stayed 5 nights in Dec. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We liked the roof top pool with food and drink service. The choice of three restaurants with great service. The food was fantastic and didn’t taste like all inclusive food usually does. Our waiter Alexis was very nice and made our stay that much better. There wasn’t much to not like. Would definitely come back.

    Stayed 3 nights in Dec. 2019

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