The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive
4.5 out of 5
4.3/5 Excellent
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa
Cleaning and safety practices
Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided
Explore the area
Quinta Avenida1 min walk
Playa del Carmen Main Beach3 min walk
Mamitas Beach Club3 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)51 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive is in the city center and near the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. All 120 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as sitting areas and microwaves. Free WiFi and balconies or patios are standard, as are flat-screen TVs with cable channels.
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
All-inclusive details
All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Food and drink
All buffet and à la carte meals, snacks, and beverages included
3 restaurants
2 bars/lounges and 1 poolside bar
Things to do
Aerobics classes
Billiards/pool table
Fitness center
Full-service spa
Outdoor pool
Yoga classes
Family friendly
Laundry facilities
Microwave
Outdoor pool
Snack bar/deli
Conveniences
Elevator
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
English
Spanish
Business services
Business center
Meeting rooms
Outdoors
Pool sun loungers
Pool umbrellas
Rooftop terrace
Spa
4 treatment rooms
Aromatherapy
Body treatments
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Spa tub
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
More
Beach towels
Designated smoking areas
Romance packages available
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Bathroom
Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels
Entertainment
Cable channels
Flat-screen TV
iPod dock
Food and drink
Coffee/tea maker
Free bottled water
Microwave
Outdoor space
Balcony or patio
More
Free local calls
Iron/ironing board
Phone
Safe
Separate sitting area
Slippers
Turndown service
Policies
Check-in
Check-in from 3:00 PM - anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 on site. Antigen screening for COVID-19 is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person. Guests should contact the front desk upon arrival to schedule departure health screenings.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
Property is also known as
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
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The Reef 28 Adults Only
The Reef 28 Adults Only All Suites with optional All Inclusive
Frequently asked questions
Yes, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
As of May 15, 2021, prices found for a 1-night stay for 2 adults at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive on Jun 2, 2021 start from CA $143, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Yes, this property has an outdoor pool.
No, pets are not allowed at this property.
Self parking and valet parking are free at this property.
Check-in is from 3:00 PM - anytime.
Check-out is at noon.
Some rate plans available at this hotel are all-inclusive.
Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach Club. Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church are also within 1 mi (2 km).
The rooftop pool was nice but kind of small. Room service would be a nice option for them to have.
Stayed 5 nights in Apr 2021
2/5 Poor
Verified traveller
Travelled with family, Travelled with partner
4 May 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was nice however the good stops there. The roof top pool/bar closed at 11PM even on the weekends which was super early for an Adults Only Hotel. The all inclusive was a joke as they only had 3 restaurant choices with only 2 open per night rotating out the cuisine. And don't bother going to the sister hotel because they only had 1 restaurant and a snack bar.
Our room was located on the side of the outdoor restaurants that were below the hotel and they played very loud music until 1:00AM in the morning making it very difficult to sleep. Sunday night we were up until after 1:00AM when the loud finally stopped.
Would not recommend based on the location or the food choices at the hotel. If you like being around the locals since this was in a residentially area with a lot of restaurants and shops.
