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Overview of The Palm at Playa

Photo gallery

Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Premium bedding, down comforters, in-room safe, individually decorated

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCentral Square3 min walk
    Popular LocationPlaya del Carmen Main Beach3 min walk
    Popular LocationNuestra Senora del Carmen Catholic Church5 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)6 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen, The Palm at Playa is in the city center and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours and skydiving in the area.
Visit our Playa del Carmen travel guide
Popular Location

What's nearby

  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Pier Navega - 11 min walk

Getting around

  • AirportCancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Sabor a Mar — 1 min walk
  • Pergola — 1 min walk
  • Bovino's — 3 min walk
  • La Brocherie — 3 min walk
  • Fusion — 3 min walk

About this property

The Palm at Playa

Adults-only Playa del Carmen hotel in Downtown, walk to Quinta Avenida
This smoke-free hotel features 2 restaurants, an outdoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite. All 69 individually decorated rooms feature free WiFi and room service. For entertainment, LCD TVs come with cable channels, and guests can also appreciate comforts like premium bedding and down comforters.
The Palm at Playa offers 69 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited parking spaces
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 2 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Shopping
  • Spa services
  • Spa tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Computer station

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 43-inch Smart TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at The Palm at Playa and receive a full refund?
Yes, The Palm at Playa offers free cancellation on select room rates, because flexibility matters! Please refer to The Palm at Playa cancellation policy on our site for more details about any exclusions or requirements.
Does The Palm at Playa have a pool?
Yes, this property has an outdoor pool. Pool access is from 9 AM–8 PM.
Is The Palm at Playa pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Palm at Playa?
Limited spots are available.
What time is check-in at The Palm at Playa?
Check-in is from 3:00 PM - 11:30 PM. Late check-in is available during limited hours.
What time is check-out at The Palm at Playa?
Check-out is at noon.
Does The Palm at Playa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 150 per room, roundtrip, applies.
Where is The Palm at Playa located?
Located in Downtown, this spa hotel is steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within 5 minutes.
4.5
Wonderful
5 - Excellent
529
4 - Good
226
3 - Okay
45
2 - Poor
14
1 - Terrible
13

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotels location. Sandra in Concierge was beyond helpful . 2 minute walk to the beach and shopping. The hotel is absolutely lovely with a plush Courtyard
Stayed 4 nights in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so close to the beach, shops and restaurants. Hotel was cute and clean! For the cost of it definitely exceeded my expectations! Would most definitely stay here again.
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Nice people, big room, great location. Phones in the rooms where down because of the hurricanes that have gone through, so the front desk let us use their personal phone.
Stayed 6 nights in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel grounds were beautiful and the rooms were great. The only issue is the hot water isn’t so hot.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great hotel, and close to the beach and all beachside activities. The courtyard was beautiful and the rooftop pool was well maintained. Overall a great place to stay.
Stayed 2 nights in Oct 2020

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