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Overview of Residences at The Fives

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On the beach
On the beach
On the beach
7 outdoor pools, pool umbrellas, sun loungers

Residences at The Fives

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationGrand Coral Golf Riviera Maya9 min drive
    Popular LocationEl Camaleon Mayakoba Golf Course10 min drive
    Popular LocationPunta Esmeralda Beach37 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

  • Luxury Apartment, 1 Bedroom

    Room amenities

    • 699 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsLuxury Apartment, 1 Bedroom
  • Deluxe Essence

    4/5 guest room rating

    Room amenities

    • 527 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Essence
  • Panoramic Apartment, 2 Bedrooms, Terrace

    Room amenities

    • 2422 sq ft
    • Sleeps 8
    • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed
    More detailsPanoramic Apartment, 2 Bedrooms, Terrace
  • Panoramic Apartment, 3 Bedrooms, Terrace

    Room amenities

    • 2960 sq ft
    • Sleeps 10
    • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed
    More detailsPanoramic Apartment, 3 Bedrooms, Terrace
  • Family Apartment, 2 Bedrooms

    5/5 guest room rating

    Room amenities

    • 1152 sq ft
    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 1 King Bed, 2 Double Beds and 1 Large Twin Sofa Bed
    More detailsFamily Apartment, 2 Bedrooms
  • Panoramic Apartment, 1 Bedroom

    5/5 guest room rating

    Room amenities

    • 1689 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsPanoramic Apartment, 1 Bedroom
  • Family Apartment, 3 Bedrooms

    Room amenities

    • 1550 sq ft
    • Sleeps 10
    • 3 King Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Double Beds and 1 Large Twin Sofa Bed
    More detailsFamily Apartment, 3 Bedrooms

About this area

Playa del Carmen

Located in Playa del Carmen, Residences at The Fives is near the airport and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Mamitas Beach Club. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park.
Popular Location

What's nearby

  • 28 de Julio Square - 8 min drive
  • Playa 88 - 9 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Punta Esmeralda Beach - 37 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • Flavours — 1 min walk
  • Le Brasserie — 1 min walk
  • Coco's Cabanas — 11 min walk
  • Fonda Argentina — 6 min drive
  • La Vagabunda — 6 min drive

About this property

Residences at The Fives

Upscale resort on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Residences at The Fives's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 210 soundproofed rooms feature free WiFi and iPod docks. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include 24-hour room service and premium bedding.
Residences at The Fives offers 210 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with an outdoor tennis court and a fitness center.
The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Onsite parking is wheelchair accessible
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 40 for adults and USD 20 for children
  • 10 restaurants and 1 coffee shop/café
  • 4 poolside bars, 7 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 7 outdoor pools
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Nightclub
  • Outdoor tennis court
  • Table tennis
  • Tennis
  • Wine tasting room
  • Winery release events

Family friendly

  • 7 outdoor pools
  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 11 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Games
  • Renovated entire property - September 2019
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 40 for adults and USD 20 for children (approximately)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Fives Hotel Luxury Residences Playa del carmen
Fives Hotel Luxury Residences
Fives Luxury Residences Playa del carmen
Fives Luxury Residences
The Fives Hotel Luxury Residences
Fives Beach Hotel Playa del Carmen
Fives Beach Hotel
Fives Beach Playa del Carmen
Fives Beach
Residences at The Fives Resort
The Fives Beach Hotel Residences
Residences at The Fives Playa del Carmen
Residences at The Fives Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Residences at The Fives and receive a full refund?
Yes, Residences at The Fives offers free cancellation on select room rates, because flexibility matters! Please refer to Residences at The Fives cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Residences at The Fives?
As of Jan 16, 2021, prices found for a 1-night stay for 2 adults at Residences at The Fives on Jan 24, 2021 start from CA $163, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Residences at The Fives have a pool?
Yes, this property has 7 outdoor pools.
Is Residences at The Fives pet-friendly?
No, pets are not allowed at this property.
How much is parking at Residences at The Fives?
Self parking is available for USD 10 per night.
What time is check-in at Residences at The Fives?
Check-in is from 3:00 PM - 11:00 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Residences at The Fives?
Check-out is at noon. Late check-out is available for a fee (amount may vary).
Does Residences at The Fives provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Residences at The Fives located?
Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of El Camaleon Mayakoba Golf Course, Quinta Avenida, and Punta Esmeralda Beach. Playa 88 and 28 de Julio Square are also within 3 mi (5 km).
4.0
Very good
Rating 5 - Excellent. 127 out of 275 reviews
5 - Excellent 46%
Rating 4 - Good. 76 out of 275 reviews
4 - Good 28%
Rating 3 - Okay. 27 out of 275 reviews
3 - Okay 10%
Rating 2 - Poor. 24 out of 275 reviews
2 - Poor 9%
Rating 1 - Terrible. 21 out of 275 reviews
1 - Terrible 8%

4.3/5

Cleanliness

4.0/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!! Hotel staff very attentive and efficient.
Stayed 4 nights in Dec 2020

1/5 Terrible

Travelled with family, Travelled with partner
Happy face iconLiked: Staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
STAY AWAY PLEASE!!! Paid for all inclusive package which was not cheap. Got food poisoning from their food. They did not care that for 4 of my 10 days there, me and my wife were bed ridden. We werent able to use our all inclusive perks because we were so sick. We were vomiting and had diarrhea so much we decided to leave 2 days early. They offered no sympathy refused any sort of refund and still charged us for insidentals. Awful awful management. The staff was lovely but the management were atrotious.
Stayed 10 nights in Nov 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved this resort!
Stayed 4 nights in Oct 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property, beautiful place to stay vip parking,breakfast is incredible two places to choose from and lady Maria making home made tortillas , great service as they lower your bags to from service, shopping centers as activities shop where you can buy tickets 🎫 and music bands definitely my favorite place to stay.
Stayed 2 nights in Oct 2020

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