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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only luxury on the beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Carmen Hotel - Ocean Front

Photo gallery for The Carmen Hotel - Ocean Front

Grand Ocean Suite | View from room
Aerial view
Owner´s Suite
Front of property
Exterior

Overview of The Carmen Hotel - Ocean Front

Reviews
8.2

Very good

Popular amenities

  • Restaurant
  • Bar
  • Pool
  • Pet-friendly
  • Free WiFi
  • Air conditioning

Check out the area

Playa del Carmen, QROO
  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive
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Room options

Owner´s Suite

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Reef Suite City View

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

Reef Suite Partial Ocean View

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Sunrise Suite

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Grand Ocean Suite

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Captain's Suite

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Coral Suite

cleanliness

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Bathrobes
Hair dryer
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Ocean Front is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.

What's nearby

  • Quinta Avenida - 7 min walk
  • Quinta Alegría Shopping Mall - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • El Fogon - 1 min walk
  • Mandala - 5 min walk
  • El Fogón Fiesta Jarocha - 1 min walk
  • Sakura Ramen - 1 min walk
  • Mu. Burgerhouse - 4 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Be sure to enjoy a meal at Deck 5, the onsite restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool with pool umbrellas
  • A 24-hour front desk, luggage storage, and smoke-free premises
  • Tour/ticket assistance, concierge services, and beach umbrellas
  • An elevator and beach towels
  • Guest reviews give good marks for the pool, helpful staff, and location
Room features
All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans, and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Day (1 January) Gala Dinner per adult: USD 215
  • A damage deposit of USD 100 will be collected before check-in.
  • Resort fee: USD 20 per person, per night
The resort fee includes:
  • Additional inclusions
  • Breakfast
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of Mar 29, 2024, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on Apr 1, 2024 start from CA $242.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at The Carmen Hotel - Ocean Front?

Check-out is at 11:00 AM.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 298 out of 580 reviews" "
Rating 8 - Good. 143 out of 580 reviews" "
Rating 6 - Okay. 57 out of 580 reviews" "
Rating 4 - Poor. 36 out of 580 reviews" "
Rating 2 - Terrible. 46 out of 580 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially Guillermo at the front desk, and Diana at the pool.
Stayed 3 nights in Mar 2024

4/10 Poor

Tetiana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lana

Travelled with partner
Disliked: Amenities
This property is central to the downtown core area, however, it’s not as clean as the photos online. There’s no parking available so it makes it difficult to get to the hotel when the streets are closed and then you have to pay to park nearby for $250 pesos a day. The free breakfast is unclear. We got different information from two different waiters. The first day my breakfast order took 45 mins and was wrong and cold. There’s no happy hour that we saw and definitely no mezcal tasting as advertised. Also, be prepared to pay $19.99 usd per person per night for these “extra” services that are not worth it. I’m not sure we would return. The beach out front is also very tiny and not worth it.
Stayed 2 nights in Feb 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff very accessible and kind. There is a club on top of the hotel that can be fun, but you can hear the music in the rooms and it’s non stop EDM. If that’s your thing, this place is perfect. It’s right on the ocean and right off the main tourist strip. Close walk to the bus station and taxi area.
Stayed 4 nights in Feb 2024

10/10 Excellent

Bryan Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carmen was an excellent choice for us. Nice little beach club, lots of great dining options nearby, super friendly and helpful staff. Not a quiet area for those thst want that but we enjoy music snd didnt mind it. Great breakfasts! We would love to come back! Thanks Carmen Hotel!
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the service was awesome. Every morning a healthy breakfast ocean view starts the day out right. The room had a amazing view with a pool on top of the roof overlooking ocean. I differently would stay there again. Our stay 7 nights. Thank you 👍 jk and sk
Stayed 7 nights in Feb 2024

10/10 Excellent

barole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place Haley recommended
Stayed 4 nights in Feb 2024

8/10 Good

Vikki

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked forward to breakfast everyday. Loved our stay.
Stayed 7 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5