Title: Soho Playa Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=6173930&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Soho Playa Hotel This upscale artistic retreat combines relaxation with style, offering guests a perfect balance of daytime sunshine and evening cocktails just steps from the action ## Photo gallery for Soho Playa Hotel ![Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers - Soho Playa Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/261e37f5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Soho Playa Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/9eaa3e20.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Soho Playa Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/31b323fd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Soho Playa Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/74741bec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Soho Playa Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/614501ca.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Soho Playa Hotel provides a peaceful escape near Quinta Avenida. Travelers can relax in the spa tub after exploring, catch some rays on the rooftop terrace, or settle in with a selection from the on-site library for a quiet afternoon of reading. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Parking included - Free WiFi - Restaurant - Air conditioning - Bar ## Room options ### Check availability for these dates Tonight [Mar. 11 - Mar. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 12 - Mar. 13](https://www.expedia.ca/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/6e55d91f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.8 Good 10 reviews ### Highlights Balcony Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Rainfall showerhead - City view - 344 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/c60b992b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.4 Exceptional 8 reviews ### Highlights Balcony Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Rainfall showerhead - City view - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite ![Deluxe Suite](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/7469fe11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 8.0 Very good 3 reviews ### Highlights Balcony Individually decorated Private outdoor hot tub Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains - City view - 775 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Soho-Playa-Hotel.h6173930.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Soho-Playa-Hotel.h6173930.Hotel-Information) ## About the area Located near the beach, Soho Playa Hotel is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Quinta Avenida and Playa del Carmen Main Beach are two other places to visit that come recommended. Discover the area's water adventures with scuba diving, snorkeling, and water skiing nearby, or enjoy the great outdoors with ecotours. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63196%2C-87.06957&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EMrM3fcmkuHaWtRbC12_xeEPBQY=) Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.2 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 3 min walk \- 0.3 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.6 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 6 min walk \- 0.6 km - Central Square 10 min walk \- 0.9 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - McCarthy's Irish Pub 2 min walk - Señor Frogs 2 min walk - La Vagabunda 1 min walk - La Vaca Gaucha 1 min walk - Trattoria del Centro 2 min walk ## About this property ### Soho Playa Hotel Upscale hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Soho Playa Hotel provides a rooftop terrace, an art gallery on site, and a library. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant. Additional perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Continental breakfast (surcharge), an area shuttle, and babysitting (surcharge) - Tour/ticket assistance, concierge services, and an elevator - Guest reviews say great things about the helpful staff Room features All guestrooms are individually decorated, and include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies, housekeeping, and desks ## Similar properties ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,290 reviews CA $65 CA $83 total includes taxes & fees Mar 15 - Mar 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Restaurant 9.0 Wonderful 657 reviews CA $155 CA $192 total includes taxes & fees Apr 1 - 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Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,001 reviews CA $124 CA $154 total includes taxes & fees Mar 15 - Mar 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=15711343&PinnedHotelID=15711343&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet friendly 9.2 Wonderful 1,112 reviews CA $129 CA $165 total includes taxes & fees Apr 3 - Apr 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=6173930,5151337,89275698,92927360,1141205) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free covered self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Art gallery - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (on request) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Low-height door lock - Pool hoist on site - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-width doorways ### More - 1 building - 4 floors - Art Deco architecture - Built in 2009 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels - iPod dock ### Food and drink - Free bottled water ### More - Air conditioning - Desk - Individual decor - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MXN 130 for adults and MXN 100 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 10:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Playa Soho Soho Playa Soho Playa Hotel Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico Soho Playa Hotel Playa del Carmen Soho Playa Playa del Carmen Soho Playa Hotel Hotel Soho Playa Hotel Playa del Carmen Soho Playa Hotel Hotel Playa del Carmen ## Frequently asked questions ### Does Soho Playa Hotel have a pool? ### How much does it cost to stay at Soho Playa Hotel? ### Is Soho Playa Hotel pet-friendly? ### How much is parking? ### What time is check-in at Soho Playa Hotel? ### What time is check-out at Soho Playa Hotel? ### Where is Soho Playa Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Soho Playa Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.4 Location ### 9.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 388 8 - Good 217 6 - Okay 61 4 - Poor 25 2 - Terrible 33 ## Reviews ### 10/10 Excellent #### Todd Jan 13, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing. I will book again ##### Todd Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Ricardo Dec 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff (Miguel) goes the extra mile. He bent over backwards for us in making us feel welcome. Overall, great place to stay! ##### Ricardo Stayed 1 night in Dec 2025 ### 8/10 Good #### Murali Nov 15, 2025 Liked: Cleanliness, staff & service, amenities I had a great stay at this hotel. The room was comfortable and clean, the staff were friendly, and the overall experience was smooth and enjoyable. I would happily stay here again. ##### Murali Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Joseph Dec 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is very clean. Staff are exceptionally nice and very helpful. Everyone speaks English. They work hard to keep the hotel maintained, though you may experience a couple of very minor issues. I would like to correct a prior review regarding the hotel not offering blankets, that is not correct. yes, when you check in there will be no blanket on your bed and there will be no blow dryer in your bathroom however, if you ask at the desk, they will provide you with both but you have to ask for them. ##### Joseph Stayed 4 nights in Dec 2025 ### 8/10 Good #### Azalia Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walking distance to many restaurants and shops. As well to the beach. ##### Azalia Stayed 1 night in Jul 2025 ### 10/10 Excellent #### BALDOMERO Jan 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Hotel Great location, clean, safety ##### BALDOMERO Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Kwame Apr 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Luis and Jessica were great they provided everything we needed. The location was also great and there wasn’t many people there during our stay so we had to rooftop pool to ourselves. Would definitely stay there again! ##### Kwame Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Adrian Mar 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and modern hotel with a great location!! ##### Adrian Stayed 1 night in Mar 2024 ### 6/10 Okay #### paul Jul 29, 2025 Liked: Staff & service More clean please ##### paul Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Geoffrey Aug 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property and location. The staff was knowledgeable and friendly. ##### Geoffrey Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### JENNIFER GUADALUPE Jun 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close and easy to look around the area. Staff was very attentive and friendly. Place was always clean and fabulous. ##### JENNIFER GUADALUPE Stayed 5 nights in Jun 2024 ### 8/10 Good #### CARLOS Nov 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable room ##### CARLOS Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Rolland Feb 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a nice and clean hotel, 3 min walk to 5th avenue, breakfast is continental, but you can get anything you want for extra pay. We will definitely come back again! Thank you ##### Rolland Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Fredi Apr 17, 2024 Liked: Cleanliness, staff & service Disliked: Amenities Needs to be updated, no restaurant, no bar. Very basic but in good location, price was ok ##### Fredi Stayed 10 nights in Apr 2024 ### 10/10 Excellent #### Saverio Jul 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I had an amazing stay at SOHO. The staff is so hardworking and friendly. The manager is always trying to make the stay enjoyable. She is an incredible manager. The rooms are spacious. The air conditioner was quiet and cooled the room nicely. The hotel is close to the beach and shopping area. ##### Saverio Stayed 3 nights in Jul 2024 ### 8/10 Good #### Estian Mar 23, 2025 Liked: Staff & service, property conditions & facilities Property was mostly clean but needs a bit of TLC, especially around the pool area. The area itself is nice - plenty of restaurants and things to see nearby. Unfortunately we had a lot of construction noise from next door and some music late into the night, but this is obviously outside the control of the hotel. Breakfast was disappointing as they couldn’t cater for my gluten free wife other than providing a small bowl of fruit. All in all though our stay was decent and we would consider staying again ##### Estian Stayed 4 nights in Mar 2025 ### 8/10 Good #### Steven Jun 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is only a few short steps to 5th ave. And a BLOCK from an OXXO. The hotel has an artistic feel with artwork from local artist that are available for sale. A massive water fall in the lobby. The lobby is an open air lobby. So no air conditioning. Which is why they received a 4 instead of a 5\. My patents are older and they are visiting and the heat is hard on them. While waiting in the lobby with no air conditioning. It was a bit hard for them. The rooms are clean and spacious, hotel is close to food, shopping and the beach. Will be back for sure. ##### Steven Stayed 1 night in Jun 2025 ### 4/10 Poor #### Tripta Mar 16, 2025 Disliked: Cleanliness, property conditions & facilities It was a bitter experience staying in this hotel. No coffee/tea maker or water provided in the first day. Breakfast was poor quality. Only a bread toast with tea and some fruit. No choice. No towels were changed when room cleaning was done. Staff at reception was good and cooperative. ##### Tripta Stayed 4 nights in Mar 2025 ### 8/10 Good #### Donna Jan 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a pretty property & staff is great. We arrived after the pool was closed & the young man at the desk turned on the lights for us to have a quick swim which was beautiful! Roof top pool all lit up, it was a lovely end to a stressful day. It was quite noisy until about 1:30am and then all was quiet. Room was simple but clean & nicely decorated with a huge balcony & rainhead shower ##### Donna Stayed 1 night in Jan 2024 ### 6/10 Okay #### Verified traveller Jun 2, 2024 Liked: Staff & service Disliked: Property conditions & facilities #### You get what you pay for Service was great and workers are friendly but the pool was dirty/unusable and the shower water was luke warm/cold ##### Verified traveller Stayed 1 night in May 2024 ### 8/10 Good #### Patricia Cay Mar 23, 2024 Liked: Cleanliness Disliked: Property conditions & facilities The property was in a great location. The property was not represented accurately on the Expedia website. There is no bar on the roof open (although the pool is very nice), nor was there yoga every morning. Breakfast was just fine but doesn't open until 9\. 3 of the days we were there we couldn’t take advantage of the free breakfast because we had to leave before food was available. Rooms were clean and pleasant. ##### Patricia Cay Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Scott Aug 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superior Location and Outstanding front desk service with easy check-in. Classy and Chic. Perfectly situated to be 100 steps from 5th Ave yet unbelievably quiet in our room. The Best Sleep I've had in a month of staying in different hotels during our travels. Spacious room with a refrigerator and a complimentary bottle of wine. Fast elevators and underground parking were a bonus. The rooftop pool and lounging area was perfect with cool views, quiet and relaxing. We travel to Playa DC often and this will, no doubt, be our new "Go-To" hotel. If you've clicked on this, you're done looking. Reserve! You will not be disappointed! ##### Scott Stayed 1 night in Aug 2023 ### 6/10 Okay #### Verified traveller Feb 18, 2024 Liked: Cleanliness, staff & service Disliked: Room comfort #### Nice hotel but terrible construction nearby Unfortunately our stay was less than ideal mostly because of the construction of the building directly beside the hotel. Starting at 7:30am everyday there was constant and very loud banging and hammering. The rooftop pool was also clearly unused and dirty due to the construction directly beside it with building materials falling into the pool. The rooftop bar also was not open probably for the same reason. Beyond all of that, the actual room was nice and relatively clean. We did lose hot water at one point and running water entirely at another. Both of which were remedied relatively quickly. I would stay here again once the construction beside us completed, but definitely would not while that is still ongoing. ##### Verified traveller Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Adriana Jun 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were looking for a new travel experience, far away from the all inclusive packages. This hotel was a pearl not luxury, but well maintained. Well located, close to the playa del Carmen downtown, 1 minute walk to 5th avenue. New staff of the hotel was very kind. We didn't try the breakfast, because we wanted to enjoy the typical food at restaurants, so I don't have any comment on this. The roof pool was refreshing, specially after a full day walking at 5th av. Also, beach is a 10 minutes walk. We arrived to playa del Carmen taking the ADO bus on terminal 2 of Cancun airport, it was cheaper than taking a taxi, once in playa del carmen we walked (20 minutes from turistic ADO terminal) to get to the hotel. We booked a all inclusive to Xel-ha and xelha bus picked up and dropped us at the end of the day at Plaza las Perlas (10 minutes walk). If you are looking for a more freedom trip, this is the perfect hotel. There is a construction next to the hotel, so during day, you can hear some bangs at your room, but this is normal and completely out of control of the hotel administration. If you want to try a new travel experience this is the right hotel for you ;) ##### Adriana Stayed 3 nights in Jun 2024 ### 6/10 Okay #### Paul Aug 8, 2023 Liked: Cleanliness Disliked: Amenities Hotel location is ideal to explore Playa's ever growing areas. We stayed in the Master Suite - room size is excellent and the external Hot Tub a nice area to relax. We noted it was a special celebration and the staff did a great job on decorating the room for our special event. Initially, breakfast offer (continental) was very poor (as commented by others) - but on discussion with the Manager we agreed an upgrade - this was great and very healthy (served in Green & Fit) Hotel amenities are quite poor - Sky Bar should be renamed to Sky Terrace - as there is no Bar services and the whole upper deck area is falling into dis-repair and an underutilised space for the hotel. Pool appears to be maintained - but due to lack of facilities and particularly the poor state of the toilet/changing areas not used. Room amenities are very basic and limited to 2 coffees per day, 1 bottle of wine on arrival (for 2 persons this was not a luxury offering) - no other refreshments, or water given. Room service every other day. Cleaning staff are great and did a good job on the room, but public areas – particularly the toilets are not maintained. Front desk staff are disconnected from the guests and only respond when asked/ prompted for action. Overall, the hotel could be an excellent base in Playa, but without investment in the amenities – there offering of a bed & limited breakfast will cause them to decline further. ##### Paul Stayed 13 nights in Jul 2023 ### Expedia's Latest Trends ### Hotels > - [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 333S](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beach-Condo.h24226302.Hotel-Information) > - [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > - [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > - [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > - [Xaman Ha 3](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-3.h27690678.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > - [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > - [Deluxe 2 bedroom condo at Lorena Ochoa Residences inside Corasol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Deluxe-2-Bedroom-Condo-At-Lorena-Ochoa-Complex-Grand-Coral.h38804085.Hotel-Information) > - [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > - [Villa Estrella de Mar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Villa-Estrella-De-Mar.h27690671.Hotel-Information) > - [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > - [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > - [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > - [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > - [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > - [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > - [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > - [LYJ HOTEL](https://www.expedia.ca/Playa-Del-Carmen-Hotels-LYJ-HOTEL.h103184152.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > - [Suite Playacar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Suite-Playacar.h33902611.Hotel-Information) > - [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > - [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information)