Title: Senses Quinta Avenida By Artisan Adults Only (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=7229300&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Senses Quinta Avenida By Artisan Adults Only Travelers discover tranquility at this adults-only retreat in Playa del Carmen, where rooftop views complement relaxing spa treatments ## Photo gallery for Senses Quinta Avenida By Artisan Adults Only ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers - Senses Quinta Avenida By Artisan Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/0c40f52d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Senses Quinta Avenida By Artisan Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/d1fd7058.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Senses Quinta Avenida By Artisan Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/f220e608.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Senses Quinta Avenida By Artisan Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/bfa326f0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![55-inch flat-screen TV with cable channels, TV - Senses Quinta Avenida By Artisan Adults Only (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/afe61556.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Senses Quinta Avenida By Artisan Adults Only offers a peaceful escape in central Playa del Carmen. Enjoy the rooftop terrace, massage services, and pool area with in-room WiFi. The attentive staff enhances the experience at this serene hotel near Mamitas Beach. ## Reviews 8.0 Very good ## Popular amenities - Spa - Free WiFi - Restaurant - Air conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan. 28 - Jan. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 29 - Jan. 30](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### Double Room Superior - 376 sq ft - Sleeps 2 ### Double Room Deluxe - 376 sq ft - Sleeps 2 ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/21ca4c85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.8 Excellent 5 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Premium bedding Ceiling fan Rainfall showerhead Hair dryer Private bathroom - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite (with Jacuzzi) ![Deluxe Studio Suite, Hot Tub](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/d1ef15e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite (with Jacuzzi) 7.6 Good 7 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Blackout drapes/curtains Premium bedding Ceiling fan Private bathroom Hair dryer - 377 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Elite Suite, 1 King Bed, Hot Tub ![Terrace/patio](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/6245c888.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Suite, 1 King Bed, Hot Tub 8.0 Very good 3 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Separate bedroom Ceiling fan Premium bedding Blackout drapes/curtains Hair dryer - 646 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Elite Suite, 2 Double Beds ![Elite Suite, 2 Double Beds](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/c3b1abfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Suite, 2 Double Beds ### Highlights Private indoor hot tub Air conditioning Flat-screen TV Separate bedroom Ceiling fan Premium bedding Blackout drapes/curtains Bathrobes - 646 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds ### View all photos for Double Suite Junior with internal view ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7230000/7229300/7229300/054c29c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Junior with internal view - 344 sq ft - Sleeps 2 ### Double Room Standard - 645 sq ft - Sleeps 2 ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,000 reviews CA $165 CA $204 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-2-3&chkout=2026-2-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c086a73f-8d59-486d-bda1-f7630b0a3485&top_cur=CAD) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903721/ccae3829_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viceroy Riviera Maya, a Luxury Villa Resort - 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All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,000 reviews CA $498 CA $607 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-El-Beso-All-Inclusive-Adults-Only.h15099921.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c086a73f-8d59-486d-bda1-f7630b0a3485&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Senses-Quinta-Avenida-By-Artisan-Adults-Only.h7229300.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Senses-Quinta-Avenida-By-Artisan-Adults-Only.h7229300.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Senses Quinta Avenida By Artisan Adults Only is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63242%2C-87.06831&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qeoNi3Fu4Gu2tA5Q2TwohNSL7eU=) 5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.1 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 3 min walk \- 0.3 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.4 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 5 min walk \- 0.4 km - Central Square 11 min walk \- 1.0 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - La Vagabunda 1 min walk - Starbucks 1 min walk - Amorino 1 min walk - Trattoria del Centro 1 min walk - Ah Cacao Chocolate Café 1 min walk ## About this property ### Senses Quinta Avenida By Artisan Adults Only Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Senses Quinta Avenida By Artisan Adults Only provides a poolside bar, a rooftop terrace, and a bar. Take some time to relax at the onsite spa. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool along with sun loungers and pool umbrellas - Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk - A front-desk safe, concierge services, and luggage storage - Massage treatment rooms, a reception hall, and an elevator - Guest reviews say great things about the helpful staff Room features All guestrooms at Senses Quinta Avenida By Artisan Adults Only offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Extra amenities include: - Bathrooms with free toiletries and hair dryers - 55-inch flat-screen TVs with premium channels - Ceiling fans, daily housekeeping, and desks ## Similar properties ![Master Suite | Jetted tub](https://images.trvl-media.com/lodging/4000000/3900000/3898700/3898657/ce9f7e5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Be Playa Hotel Boutique & Rooftop Bar - Adults Only Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.4 Very good 838 reviews CA $103 CA $129 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=3898657&PinnedHotelID=3898657&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/4000000/3780000/3779100/3779009/c08aa37a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cache Hotel Boutique - Adults Only Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 724 reviews CA $123 CA $153 total includes taxes & fees Jan 30 - 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Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=21452690&PinnedHotelID=21452690&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/22000000/21400000/21395400/21395365/94d53067.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MARQUEE Playa Hotel Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 269 reviews CA $101 CA $126 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=21395365&PinnedHotelID=21395365&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/f4fd5a59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 9.0 Wonderful 618 reviews CA $77 CA $98 total includes taxes & fees Feb 3 - 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No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge ### Food and drink - Daily full breakfast available 9:00 AM to noon for a fee: MXN 200 per person - A bar/lounge - A poolside bar - Snack bar/deli ### Restaurants on site - Senses Bar ### Things to do - Full-service spa - Hot tub - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - Couples treatment rooms - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (40 inch wide door) - Well-lit path to entrance ### More - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with premium cable channels ### Food and drink - Espresso maker - Minibar ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately MXN 200 per person - Airport shuttle fee: MXN 1233 per person (roundtrip) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8 AM to 10 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as ARTISAN Handmade Collection ARTISAN Handmade Collection Playa del Carmen ARTISAN Handmade Hotel Collection ARTISAN Handmade Hotel Collection Playa del Carmen Senses Quinta Avenida Artisan Adults Hotel Playa del Carmen Senses Quinta Avenida Artisan Adults Hotel Senses Quinta Avenida Artisan Adults Playa del Carmen Senses Quinta Avenida Artisan Adults ## Frequently asked questions ### Does Senses Quinta Avenida By Artisan Adults Only have a pool? ### How much does it cost to stay at Senses Quinta Avenida By Artisan Adults Only? ### Is Senses Quinta Avenida By Artisan Adults Only pet-friendly? ### How much is parking? ### What time is check-in at Senses Quinta Avenida By Artisan Adults Only? ### What time is check-out at Senses Quinta Avenida By Artisan Adults Only? ### Does Senses Quinta Avenida By Artisan Adults Only provide a shuttle to the airport? ### Where is Senses Quinta Avenida By Artisan Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Senses Quinta Avenida By Artisan Adults Only Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.4 Location ### 8.4 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 222 8 - Good 123 6 - Okay 71 4 - Poor 35 2 - Terrible 37 ## Reviews ### 10/10 Excellent #### GORDON Jul 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very convenient with super nice staff. ##### GORDON Stayed 4 nights in Jul 2025 ### 8/10 Good #### Ngeun Jan 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location, friendly staff and awesome rooftop pool that’s never busy. ##### Ngeun Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Joel Feb 28, 2024 Liked: Cleanliness, property conditions & facilities The rooms are nice, lots of restaurants nearby ##### Joel Stayed 4 nights in Feb 2024 ### 8/10 Good #### Patrick Jan 16, 2025 Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!! ##### Patrick Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Adriana Nov 1, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach. ##### Adriana Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Antione Dec 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The property is a hidden gem. All the review were right on-point! In proximity to everything. I enjoyed my stay and will definitely stay again. ##### Antione Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### David Mar 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff !!! And great location !! I felt comfortable there !! ##### David Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Jennifer Oct 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to everything. Staff is legit. Hot water questionable at times but would stay here again! ##### Jennifer Stayed 3 nights in Oct 2024 ### 8/10 Good #### ROLANDO Mar 6, 2025 Liked: Staff & service #### La Quinta Ave The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite. ##### ROLANDO Stayed 6 nights in Feb 2025 ### 8/10 Good #### Sheldon Dec 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and location. Just very noisy late into the night been on 5th ave ##### Sheldon Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Patricia Nov 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our first stay at Senses and we were DELIGHTED by everything - great location on La Quinta Avenida (for shopping and dining), great facility with balconies overlooking the street as well as a beautiful rooftop pool and deck with views of the ocean, great staff (friendly and helpful). They stored our luggage as we arrived early and didn't need to leave until late. ##### Patricia Stayed 2 nights in Oct 2024 ### 8/10 Good #### Verified traveller Jan 8, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### A clean luxyru hotel with a nice pool area A cool luxury hotel. The balcony was nice and had a good view. The pool area was very nice and clean. The shower and toilet were very good. The bed was very good and big! The hot tub in the room was a bit dirty, so we didnt use it. In the room wifi was very weak, sometimes not at all (could be due to windy weather) Location a bit weak for our needs. ##### Verified traveller Stayed 2 nights in Jan 2025 ### 8/10 Good #### Maria Mar 7, 2024 Liked: Cleanliness, staff & service The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction ##### Maria Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Bianca Mar 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect. ##### Bianca Stayed 4 nights in Feb 2024 ### 8/10 Good #### Lisa Jan 15, 2025 Liked: Cleanliness, staff & service #### Good location, but more to wish from the hotel Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs. ##### Lisa Stayed 6 nights in Jan 2025 ### 8/10 Good #### Gabriela de Feb 15, 2024 #### Good choice Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance. ##### Gabriela de Stayed 2 nights in Feb 2024 ### 8/10 Good #### Raymond Apr 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that. ##### Raymond Stayed 8 nights in Apr 2024 ### 8/10 Good #### Oscar Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one. ![](https://a.travel-assets.com/ugc/hotel-reviews/46696921-debe-4c2f-82ef-42ad255a4390-1754063913743.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19f26a03-8223-41ec-8792-d74d94cba7c6-1754063914240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Oscar Stayed 5 nights in Jul 2025 ### 6/10 Okay #### yoel Feb 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Hotel for short stay !! This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements. ##### yoel Stayed 4 nights in Feb 2024 ### 6/10 Okay #### Eric Feb 3, 2025 Liked: Cleanliness This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside. ##### Eric Stayed 9 nights in Jan 2025 ### 4/10 Poor #### casey Dec 3, 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return. ##### casey Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Romeo Delon Dec 30, 2025 Liked: Cleanliness, amenities We loved our stay here. ##### Romeo Delon Stayed 1 night in Dec 2025 ### 8/10 Good #### Wendy Aug 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Wendy Stayed 5 nights in Aug 2025 ### 8/10 Good #### Jasson Dec 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities . ##### Jasson Stayed 3 nights in Oct 2025 ### 8/10 Good #### Luis Mar 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in playa del carmen, specially if you like to walk late in the 5th, you can go and enjoy the commercial places in that avenue and go back easily. ##### Luis Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > > [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > > [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 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