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Sandos Playacar All Inclusive

Star Rating
4 out of 5

Information

Reviews

4.0 / 5Very Good
1,487 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Playacar Golf Club
    4 min drive
  • Popular Location
    Xaman Ha Aviary
    5 min drive
  • Popular Location
    Paseo del Carmen
    6 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Riviera Family Queen Junior

    Room Amenities

    • Sleeps 5
    More details
  • Select Superior Adults Only

    Room Amenities

    • Sleeps 3
    More details
  • Jr Suite Hacienda

    Room Amenities

    • Sleeps 5
    More details
  • Riviera Family King Junior Suite

    Room Amenities

    • Sleeps 5
    More details
  • Royal Elite One Bedroom Suite

    Room Amenities

    • Sleeps 5
    More details
  • Royal Elite One Bedroom Suite (2 Adults 2 children)

    Room Amenities

    • Sleeps 4
    More details
  • Royal Elite One Bedroom Suite (3 adults 1 child)

    Room Amenities

    • Sleeps 4
    More details
  • Royal Elite One Bedroom Suite (2 Adults 3 children)

    Room Amenities

    • Sleeps 5
    More details
  • Royal Elite One Bedroom Suite (3 adults 2 children)

    Room Amenities

    • Sleeps 5
    More details

About this area

Playa del Carmen

Located on the beach, Sandos Playacar All Inclusive is in Playa del Carmen's Playacar neighbourhood, an area with good shopping. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Our guests appreciate the resort's location for the sightseeing.

What's nearby

  • Popular Location
    Playacar Golf Club - 4 min drive
  • Popular Location
    Xaman Ha Aviary - 5 min drive
  • Popular Location
    Paseo del Carmen - 6 min drive
  • Popular Location
    Playa del Carmen Maritime Terminal - 7 min drive
  • Popular Location
    Xplor Theme Park - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

About this property

Sandos Playacar All Inclusive

Upscale property on the beach, with 8 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 819 rooms feature thoughtful touches such as free minibar items and bathrobes, plus balconies and plasma TVs with satellite channels. 24-hour room service, coffee/tea makers and free bottled water are among the other amenities available to guests.
Sandos Playacar All Inclusive offers 819 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch Plasma televisions come with satellite channels.
Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding
Land activities
Cycling
Fitness facilities
Miniature golf
Football
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Water fitness
Yoga
Kids' club
Supervised activities for children between 2 and 18 years old
Entertainment
On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

Property payment types

MastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 8 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Nearby things to do

Activities

4.0

Very Good

5 - Excellent
578
4 - Good
566
3 - Okay
213
2 - Mediocre
76
1 - Poor
54
4.2
Cleanliness
4.2
Service and Staff
4.1
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So many restaurants and the infinity pool . Many pools many chairs on the beach

Stayed 7 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sandos has the best beach location in the area. Even if not a 5-star resort, it is our favorite. We always stay in the adult area with an ocean front room. When they found out it was our 5th time there, we were surprised with an ocean front suite. Also, they decorated the room while we were at the beach on my husband's birthday. We are already looking forward to our next stay there. Another great feature this year, they turned the main pool into an adult only area as they have built a beautiful family section of several pools.

Stayed 8 nights in Oct. 2019

2/5

  • Disliked: Cleanliness, amenities

-Resort staff hassling us for upselling of tours / time share stuff. We were woken up by the resort staff and on-site Expedia staff 3 times in less than 48hrs of staying here! -The layout is absolutely horrible. Every area either has pools or bars blasting music, or heavy cart/trolley/loading dock traffic -There is no wait staff at the pools or beach There is 1 bartender per bar, even at the Disco at night, no matter how busy it was -No drink menus at any of the bars -No shot glasses -The drinks are incredibly watered down -The room service menus were a joke -Leaf blowers going at 8am -There’s about 2-3 soundtracks playing the same 15-20 songs on repeat across the entire resort We didn’t get our mini fridge restocked once -No pens/paper in the room -Huge gap in doorway at bottom and side of the door– so you can hear everything and everything in the hallways carries and echos very badly -General rundown state (see pictures) even though our room was one of the updated ones. Apparently all the family section rooms have been updated, but they still look like they were done about 10 years ago. -Our nightstand alarm clock didn’t work… The reason? The source power cord was cut and had electrical tape over it -The bathtub was disgusting -The TV’s are about 32” flatscreens All in all, the poor design of the resort and the general noiseness is what will prevent us from ever considering another Sandos resort. I’d say this was more of a 3star then a 4star.

Stayed 8 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sandy beach, variety of restaurants, and spacious rooms were a plus. The facilities need some updating and maintenance (two elevators in the complex remained inoperable for my entire stay of eight days). Also, housekeepers were quite noisy in the early morning, and the carts they used caused noise that reverberated throughout the complex.

Stayed 7 nights in Nov. 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Dec. 2019

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