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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
8 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.1 out of 5 Very good
998 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationPlayacar Golf Club4 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)15 min drive
Popular LocationPlaya del Carmen Maritime Terminal21 min drive
Popular LocationXplor Theme Park22 min drive

Choose dates to view prices

  • Riviera Family King Junior Suite

    4.3/5 guest room rating

    Room amenities

    • 560 sq ft
    • Sleeps 5
    More detailsRiviera Family King Junior Suite
  • Royal Elite One Bedroom Suite (2 Adults 2 children)

    Room amenities

    • 786 sq ft
    • Sleeps 4
    More detailsRoyal Elite One Bedroom Suite (2 Adults 2 children)
  • Select Ocean Front Adults only

    5/5 guest room rating

    Room amenities

    • 334 sq ft
    • Ocean view
    • Sleeps 2
    More detailsSelect Ocean Front Adults only
  • Royal Elite One Bedroom Suite

    Room amenities

    • 786 sq ft
    • Sleeps 5
    More detailsRoyal Elite One Bedroom Suite
  • Jr Suite Hacienda

    3.7/5 guest room rating

    Room amenities

    • 392 sq ft
    • Sleeps 5
    More detailsJr Suite Hacienda
  • Royal Elite One Bedroom Suite (2 Adults 3 children)

    Room amenities

    • 786 sq ft
    • Sleeps 5
    More detailsRoyal Elite One Bedroom Suite (2 Adults 3 children)
  • Riviera Family Queen Junior

    4.4/5 guest room rating

    Room amenities

    • 560 sq ft
    • Sleeps 5
    More detailsRiviera Family Queen Junior
  • Select Superior Adults Only

    Room amenities

    • 334 sq ft
    • Sleeps 3
    More detailsSelect Superior Adults Only
  • Royal Elite One Bedroom Suite (3 adults 2 children)

    Room amenities

    • 786 sq ft
    • Sleeps 5
    More detailsRoyal Elite One Bedroom Suite (3 adults 2 children)
  • Royal Elite One Bedroom Suite (3 adults 1 child)

    Room amenities

    • 786 sq ft
    • Sleeps 4
    More detailsRoyal Elite One Bedroom Suite (3 adults 1 child)

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighbourhood, Sandos Playacar All Inclusive is next to a golf course and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Travelling with kids? Don't miss 3D Museum of Wonders. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with skydiving.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Playacar Golf Club - 4 min drive
  • Central Square - 17 min drive
  • Nuestra Senora del Carmen Catholic Church - 18 min drive
  • Playa del Carmen Maritime Terminal - 21 min drive
  • Xplor Theme Park - 22 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

About this property

Sandos Playacar All Inclusive

Upscale property on the beach, with 8 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 819 rooms feature thoughtful touches such as free minibar items and bathrobes, plus balconies and plasma TVs with satellite channels. 24-hour room service, coffee/tea makers and free bottled water are among the other amenities available to guests.
Sandos Playacar All Inclusive offers 819 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch Plasma televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Kids' club

Supervised activities for children between 2 and 18 years old

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 8 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos Playacar All Inclusive Playa del Carmen
Sandos Playacar All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sandos Playacar All Inclusive and receive a full refund?
Yes, Sandos Playacar All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sandos Playacar All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Sandos Playacar All Inclusive have a pool?
Yes, this property has 8 outdoor pools and a children's pool.
Is Sandos Playacar All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sandos Playacar All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Sandos Playacar All Inclusive?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Sandos Playacar All Inclusive?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Sandos Playacar All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.
Are there all-inclusive benefits at Sandos Playacar All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.
Where is Sandos Playacar All Inclusive located?
Located in Playacar, this beachfront resort is next to a golf course and within 3 mi (5 km) of Playacar Golf Club, Paseo del Carmen and Quinta Avenida. Playa del Carmen Maritime Terminal and 3D Museum of Wonders are also within 3 mi (5 km).
4.1
Very good
998 reviews
5 - Excellent
417
4 - Good
348
3 - Okay
141
2 - Poor
56
1 - Terrible
36

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is huge you really get your money’s worth.
Stayed 3 nights in Sep 2020

3/5 Okay

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The property is beautiful. Huge area and difficult to navigate. Had to make an appointment for every single thing you did including the gym and meals. The last thing I wanted on vacation was to be stuck to a schedule every day. Half the stuff is closed.
Stayed 5 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2020

3/5 Okay

Stayed 7 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2020

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