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1-866-500-4938Located in Playa del Carmen, Sandos Caracol Eco Resort Select Club Adults Only- All inclusive is next to a golf course and on the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.
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This property and staff are absolutely amazing can’t even think of anything to complain about, we will definitely be back. Also would like to say thank you to Victor at the select club bar, great guy and awesome service and all the staff at the adults only restaurant, we ate there at least once everyday for a meal, you all were awesome!!
Soooo I had some time to think about this, and I would give Sandos Caracol a 2.5/5. My Fiancé and I booked this hotel because we decided we wanted to get married in Playa Carmen, the wedding venues here are amazing and from what I researched this could be the place for our special day. So we decided to checkout the Resort and see if its truly picture perfect. I had to agree the beach Gazebo was breathe taking the roof top Terrance for the reception was what I was envisioning for our special day. In a heart beat I would’ve book this venue for our wedding day but what held me back from pulling the trigger was the food and beach. The International Buffett for breakfast was horrible, the only restaurant we kept eating for breakfast was at the Brazilian Steak house. The Riveria mediterranean cuisine was a joke, Mexican restaurant was the only thing Buffett style decent Upon our check in to the resort I saw a sign that said “Playacar day Pass” and boy was I happy I saw that, after a few days being here at Sandos Caracol I suggested to my Fiancé that we should spend the day there. Sandos Playacar was amazing the beach straight out of a magazine, the food 100% time better. I’m not here to bash Sandos Caracol but considering they are the same chain resort I thought that things would mirror each other. Overall book Sandos Caracol if you have a family and were on a budget but if you’re looking for quality and sand filled beaches this is unfortunately is not for you.
Nice resort and relaxing environment. Was sold to me as adults only resort. When I arrived found out there was two adult only areas which both had plenty of kids in them. The one adult area also changed to a restaurant that allowed kids after 5ish. Not a huge deal but no kids was a reason I chose the resort and that ended up not being the case. Nice family environment and staff was great.
The bad: The jacuzzis are cold water. The only warm one was in the spa, and was not very hot with bad water pressure on the Jets. Long lines waiting for dinner & unless you are elite status you cannot make reservations, except at the japenese restaurant. That one was booked so far in advance we didn't even get the opportunity for a reservation as we were only there for 4 nights. The International buffet was set up weird so people were waiting in a line to go through the whole thing rather than just hitting the spots they wanted. It took forever to get food there. It seemed a little better for breakfast. When we arrived the shampoo & body wash in the shower were both empty. We asked the front desk to have them filled but they never were so we left the container wide open the next day so the housekeeping would notice & refill but they did not. We had to track down someone cleaning in another room in order to get them filled. The shower overflowed easily, making the floor soaked. I had read this from other reviews too. We figured out if you lowered the pressure enough to avoid hitting the door then the water stayed in the shower. The nightclub was just the restaurant with some tables removed. The good: Spa services were great, we booked a second massage after our first one. The food was pretty good for being all inclusive. Excellent steak at Los Lirios. Staff was all very friendly. The animals & atmosphere both were good. It wasn't terrible, but I would not book there again