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Reviews

4.0 / 5Good
520 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Grand Coral Golf Riviera Maya
    9 min drive
  • Popular Location
    Guadalupe Church
    12 min drive
  • Popular Location
    Punta Esmeralda Beach
    13 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    51 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Deluxe Select Club, King Bed with Sofabed and Jetted Tub

    Room Amenities

    • Sleeps 3
    More details
  • Superior Select Club 2 Double Beds or 1 King Bed

    Room Amenities

    • Sleeps 3
    More details
  • Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

    Room Amenities

    • Sleeps 3
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort Select Club Adults Only- All inclusive is next to a golf course and on the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.

Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 11 min drive
  • Guadalupe Church - 12 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

About this property

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

Adults-only beach property
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 218 rooms feature thoughtful touches such as free minibar items and bathrobes, plus complimentary wireless Internet access and plasma TVs with cable channels. Other amenities available to guests include balconies, iPod docking stations and 24-hour room service.
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offers 218 forms of air-conditioned accommodation with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch Plasma televisions come with cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Return airport shuttle (surcharge)

Food and drink

All buffet and à la carte meals, snacks and beverages included
10 restaurants
2 poolside bars, 10 bars/lounges and 1 swim-up bar
24-hour room service
Coffee/tea in a common area

Things to do

18 holes of golf
3 outdoor pools
2 outdoor tennis courts
3 hot tubs
Aerobics classes
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Ecotours
Free bike hire
Free water park access
Full-service spa
Health club
Hiking/biking trails
Kayaking
Motorised watercraft
Nightclub
Parasailing
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkelling
Steam room
Surfing/boogie boarding
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Dry-cleaning service
Free rollaway/extra beds
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

ATM/banking services
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French
German
Italian
Spanish

Business services

Business centre
Computer station

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free beach cabanas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

16 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Ceiling fan
Free rollaway beds

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

42-inch plasma TV
TV channels
iPod dock

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony

More

Desk
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM - noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Property payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Guests under 18 years old are not permitted at this adults-only property.

Property is also known as

  • Sandos Caracol Eco Select Club All Inclusive Playa del Carmen
  • Sandos Caracol Eco Select Club Playa del Carmen
5 - Excellent
203
4 - Good
174
3 - Okay
89
2 - Mediocre
40
1 - Poor
14
4.2
Cleanliness
4.3
Service and Staff
4.1
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

This property and staff are absolutely amazing can’t even think of anything to complain about, we will definitely be back. Also would like to say thank you to Victor at the select club bar, great guy and awesome service and all the staff at the adults only restaurant, we ate there at least once everyday for a meal, you all were awesome!!

Stayed 8 nights in Jan. 2020

3/5

  • Liked: Staff & service

Soooo I had some time to think about this, and I would give Sandos Caracol a 2.5/5. My Fiancé and I booked this hotel because we decided we wanted to get married in Playa Carmen, the wedding venues here are amazing and from what I researched this could be the place for our special day. So we decided to checkout the Resort and see if its truly picture perfect. I had to agree the beach Gazebo was breathe taking the roof top Terrance for the reception was what I was envisioning for our special day. In a heart beat I would’ve book this venue for our wedding day but what held me back from pulling the trigger was the food and beach. The International Buffett for breakfast was horrible, the only restaurant we kept eating for breakfast was at the Brazilian Steak house. The Riveria mediterranean cuisine was a joke, Mexican restaurant was the only thing Buffett style decent Upon our check in to the resort I saw a sign that said “Playacar day Pass” and boy was I happy I saw that, after a few days being here at Sandos Caracol I suggested to my Fiancé that we should spend the day there. Sandos Playacar was amazing the beach straight out of a magazine, the food 100% time better. I’m not here to bash Sandos Caracol but considering they are the same chain resort I thought that things would mirror each other. Overall book Sandos Caracol if you have a family and were on a budget but if you’re looking for quality and sand filled beaches this is unfortunately is not for you.

Stayed 5 nights in Jan. 2020

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

Nice resort and relaxing environment. Was sold to me as adults only resort. When I arrived found out there was two adult only areas which both had plenty of kids in them. The one adult area also changed to a restaurant that allowed kids after 5ish. Not a huge deal but no kids was a reason I chose the resort and that ended up not being the case. Nice family environment and staff was great.

Stayed 5 nights in Dec. 2019

3/5

  • Liked: Staff & service

The bad: The jacuzzis are cold water. The only warm one was in the spa, and was not very hot with bad water pressure on the Jets. Long lines waiting for dinner & unless you are elite status you cannot make reservations, except at the japenese restaurant. That one was booked so far in advance we didn't even get the opportunity for a reservation as we were only there for 4 nights. The International buffet was set up weird so people were waiting in a line to go through the whole thing rather than just hitting the spots they wanted. It took forever to get food there. It seemed a little better for breakfast. When we arrived the shampoo & body wash in the shower were both empty. We asked the front desk to have them filled but they never were so we left the container wide open the next day so the housekeeping would notice & refill but they did not. We had to track down someone cleaning in another room in order to get them filled. The shower overflowed easily, making the floor soaked. I had read this from other reviews too. We figured out if you lowered the pressure enough to avoid hitting the door then the water stayed in the shower. The nightclub was just the restaurant with some tables removed. The good: Spa services were great, we booked a second massage after our first one. The food was pretty good for being all inclusive. Excellent steak at Los Lirios. Staff was all very friendly. The animals & atmosphere both were good. It wasn't terrible, but I would not book there again

Stayed 4 nights in Dec. 2019

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Stayed 8 nights in Dec. 2019

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