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Featured image
On the beach, beach umbrellas, beach towels, snorkelling
Water park
Water park
5 outdoor pools, pool umbrellas

Guest reviews

4.3/5 Excellent
998 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationPlaya 889 min walk
Popular LocationPunta Esmeralda Beach14 min walk
Popular LocationGrand Coral Golf Riviera Maya4 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

  • The Reserve Paradisus Junior Suite

    4.5/5 guest room rating

    Room amenities

    • 517 sq ft
    • Sleeps 4
    More detailsThe Reserve Paradisus Junior Suite
  • Paradisus Junior Suite

    4.5/5 guest room rating

    Room amenities

    • 517 sq ft
    • Sleeps 4
    More detailsParadisus Junior Suite
  • One Bedroom Master Suite

    5/5 guest room rating

    Room amenities

    • 893 sq ft
    • Sleeps 4
    More detailsOne Bedroom Master Suite
  • One Bedroom Suite

    4.3/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 5
    More detailsOne Bedroom Suite
  • The Reserve One Bedroom Suite

    Room amenities

    • 646 sq ft
    • Sleeps 5
    More detailsThe Reserve One Bedroom Suite
  • The Reserve One Bedroom Suite Swim Up

    Room amenities

    • 646 sq ft
    • Sleeps 5
    More detailsThe Reserve One Bedroom Suite Swim Up
  • The Reserve One Bedroom Master Suite Swim Up

    Room amenities

    • 893 sq ft
    • Sleeps 4
    More detailsThe Reserve One Bedroom Master Suite Swim Up
  • The Reserve One Bedroom Master Suite

    Room amenities

    • 893 sq ft
    • Sleeps 3
    More detailsThe Reserve One Bedroom Master Suite
  • Room Roulette (Paradisus Complex Perla or Esmeralda)

    4.5/5 guest room rating

    Room amenities

    • 570 sq ft
    • Sleeps 3
    More detailsRoom Roulette (Paradisus Complex Perla or Esmeralda)
  • Suite, 2 Bedrooms (Master)

    Room amenities

    • 570 sq ft
    • Sleeps 6
    More detailsSuite, 2 Bedrooms (Master)
  • The Reserve Paradisus Junior Suite Swim Up

    Room amenities

    • 570 sq ft
    • Sleeps 3
    More detailsThe Reserve Paradisus Junior Suite Swim Up
  • Presidential Suite

    Room amenities

    • 570 sq ft
    • Beach view
    • Sleeps 2
    More detailsPresidential Suite

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Travelling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Take the opportunity to explore the area for outdoor excitement like ecotours.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playa 88 - 9 min walk
  • Punta Esmeralda Beach - 14 min walk
  • Grand Coral Golf Riviera Maya - 4 min drive
  • Mamitas Beach Club - 8 min drive
  • Pier Navega - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

About this property

Paradisus Playa del Carmen All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. All 881 rooms offer thoughtful touches such as bathrobes and slippers, as well as comforts such as Egyptian cotton sheets and down comforters. Complimentary wireless Internet access and furnished balconies are standard, as are LCD TVs with cable channels.
Paradisus Playa del Carmen All Inclusive offers 881 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters and premium bedding. 40-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free buffet breakfast available daily
  • Buffet and à la carte meals, snacks and beverages included
  • 14 restaurants and 1 coffee shop/cafe
  • 4 swim-up bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • In-room childcare (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre (25000 square feet of space)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • DVD player
  • iPod dock
  • Films for purchase

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The property is undergoing renovations. The following areas are affected:
  • Dining venue
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
Paradisus Playa Carmen Esmeralda All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Paradisus Playa del Carmen All Inclusive and receive a full refund?
Yes, Paradisus Playa del Carmen All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Paradisus Playa del Carmen All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at Paradisus Playa del Carmen All Inclusive?
Check-in is from 3 PM to midnight. A fee applies for early check-in (subject to availability).
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Is this property all-inclusive?
Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include bartending classes, cooking classes, water fitness classes and more.
Where is this property located?
Located in Luis Donaldo Colosio, this beachfront resort is next to a golf course and within a 15-minute walk of Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).

Guest reviews

Overall score and ratings for Paradisus Playa del Carmen All Inclusive

4.3
Excellent
5 - Excellent
584
4 - Good
258
3 - Okay
83
2 - Mediocre
41
1 - Poor
32
4.6
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Amazing service! Great food and rooms are super clean.

Stayed 3 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

Service was fantastic although I was surprised they didn’t offer any complimentary upgrades as our stay happened when the COVID outbreak came to life and the resort was very empty, plus a few of the services were just not available due to crisis. I was also disappointed when we weren’t able to bring our 17 yr old to the gym, or an adult dinner. All said, a great trip with good food and pleasant staff. There were a few signs of wear and tear that are probably ready for updating but very clean and well maintained.

Stayed 7 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Mar 2020

4/5 Good

  • Liked: Staff & service

I love the ability to eat in the pool area as well as the water park; very convenient. The location is OK. The lobby area is OK. The fish tanks are pretty but a bit hard to maintain clean as there are many of them; the turtles tank was cute but dirty; I understand it is nature but it will look better if the water was clear. The carpet in the lobby smell bad and the scent did not help much. Fortunately enough, the room changed the entire expectation as it was clean and smell very clean. The staff is awesome; very amiable and generous. The food is good and variable. The buffet is a small place to handle double the guesses; we were lucky it was not as crow in our stay and we barely made line; however, I can't figure how they will handle double the customers if it was to be the case. Other than this, the experience was good.

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Mar 2020