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Overview of Panama Jack Resorts Playa del Carmen All Inclusive

Photo gallery

Outdoor pool, sun loungers
On the beach, white sand, free beach cabanas, beach towels
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers

4.1/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPier Navega2 min walk
    Popular LocationQuinta Alegría Shopping Mall3 min walk
    Popular LocationPlaya del Carmen Main Beach5 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
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  • Family Suite, Oceanfront

    4.5/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 5
    • 1 King Bed and 2 Double Beds
    More detailsFamily Suite, Oceanfront
  • Junior Suite, Oceanfront

    4.5/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsJunior Suite, Oceanfront
  • Standard

    3.8/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsStandard
  • Premium Suite, 1 Bedroom, Oceanfront

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsPremium Suite, 1 Bedroom, Oceanfront
  • Suite, 1 Bedroom, Oceanfront

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Oceanfront
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsJunior Suite
  • Junior Suite, Beachfront

    4/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsJunior Suite, Beachfront
  • Junior Suite, Ocean View

    3.8/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsJunior Suite, Ocean View

About this area

Playa del Carmen

Located in Playa del Carmen, Panama Jack Resorts Playa del Carmen All Inclusive is on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Discover the area's water adventures with kayaking, water skiing, and parasailing nearby, or enjoy the great outdoors with ecotours.
Visit our Playa del Carmen travel guide
Popular Location

What's nearby

  • Pier Navega - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • 3D Museum of Wonders - 10 min walk

Getting around

  • AirportCancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Plank — 3 min walk
  • Imprevist — 3 min walk
  • Ah Cacao Chocolate Café — 3 min walk
  • Romagna Mia — 4 min walk
  • Fisheria — 4 min walk

About this property

Panama Jack Resorts Playa del Carmen All Inclusive

Beach spa retreat walking distance from Playa del Carmen Main Beach
Catch some rays at the beach or spend the day relaxing at Panama Jack Resorts Playa del Carmen All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 287 rooms offer free WiFi, minibars, and LCD TVs. Guests will also find room service, separate bathtubs and showers, and coffee makers.
Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the property include a complimentary water park, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Airport shuttle available

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 6 restaurants and 1 coffee shop/café
  • 4 bars/lounges and 1 beach bar
  • Free daily reception
  • Room service available

Things to do

  • Fitness center
  • Free water park access
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free water park access
  • Mini golf
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Porter/bellhop

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference center

Outdoors

  • Beachfront location
  • Free beach cabanas
  • Pool sun loungers

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Spa open daily

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Separate bathtub and shower

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Phone

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Gran Porto
Gran Porto Real All Inclusive
Gran Porto Real Playa del Carmen
Gran Porto Real Resort
Gran Porto Real Resort All Inclusive Playa del Carmen
Gran Porto Resort
Gran Real Porto
Porto Real
Porto Real Resort
Real Gran Porto
Gran Porto Real Hotel
Gran Porto Real Mexico
Gran Porto Real Resort Spa
Grand Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Resort All Inclusive Playa del Carmen
Gran Porto All Inclusive-Rebranded as PANAMA JACK
Gran Porto Playa del Carmen
Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
Gran o Resort Spa Inclusive

Frequently asked questions

Can I cancel my reservation for free at Panama Jack Resorts Playa del Carmen All Inclusive and receive a full refund?
Yes, Panama Jack Resorts Playa del Carmen All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Panama Jack Resorts Playa del Carmen All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Panama Jack Resorts Playa del Carmen All Inclusive have a pool?
Yes, this property has an outdoor pool.
Is Panama Jack Resorts Playa del Carmen All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Panama Jack Resorts Playa del Carmen All Inclusive?
Panama Jack Resorts Playa del Carmen All Inclusive doesn't offer parking.
What time is check-in at Panama Jack Resorts Playa del Carmen All Inclusive?
Check-in is from 3:00 PM - midnight.
What time is check-out at Panama Jack Resorts Playa del Carmen All Inclusive?
Check-out is at noon.
Are there all-inclusive benefits at Panama Jack Resorts Playa del Carmen All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, scuba lessons, and more.
Where is Panama Jack Resorts Playa del Carmen All Inclusive located?
Nestled on the beach, this Downtown property is just steps from Pier Navega and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.
4.1
Very good
5 - Excellent
471
4 - Good
306
3 - Okay
116
2 - Poor
55
1 - Terrible
44

4.6/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Travelled with family, Travelled with family and small children
Happy face iconLiked: Property conditions & facilities
Sad face IconDisliked: Staff & service
Nothing to say, service sacks,newer go there again
Stayed 8 nights in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Great customer service, amazing food, great security and insanely clean. Francisco in front desk made us feel at home and invited us back with very personalized service. Definitely will go back. Has a disinfecting mat for feet, hand sanitizer in every entrance and exit and temperature checks. Multiple bars, kids areas and right on the beach.
Stayed 4 nights in Nov 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE BREAKDOWN ROOM- Very nice, but I got into a SUITE upgrade which was the same as the STANDARD. Upon check the staff showed us a safe and stated "For your weed and cocaine" THE AMENTIES- All inclusive has a time limit 11am-10pm. No food or snacks after that. We had to go the liquor store THE BEACH- OMG. DISGUSTING. It is a public beach and lots of homeless live there. The beach bar is very bad. The pool staff were the only staff that where plesant Pleaseeeeeeeee save your self some grief. This resort is very racist and do not care to speak or learn english so they are extremely dismissive. The neighbor is very dangerous and the food in the 2 restaurants is very unappealing. DO NOT STAY HERE
Stayed 3 nights in Nov 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The staff was very disrespectful at the end of our trip. My toilet broke after i paid $60 for an upgrade. The room wasn’t worth the extra $60. I was constantly harassed about smoking in my room when i wasn’t and a gentleman in the next room was. Francisco was very rude towards my guests upon leaving the resort. I would never go back nor recommend Panama Jack to anyone
Stayed 3 nights in Nov 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Gentle, accommodating. Extra clean and strategically located.
Stayed 5 nights in Nov 2020

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