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Palmaïa - The House of AïA Wellness Enclave All Inclusive

Photo gallery for Palmaïa - The House of AïA Wellness Enclave All Inclusive

Featured Image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, free cabanas, pool umbrellas

Overview of Palmaïa - The House of AïA Wellness Enclave All Inclusive

VIP Access

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)24 min drive
  • Popular LocationXplor Theme Park26 min drive
  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha28 min drive
  • Popular LocationPlayacar Golf Club31 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Palmaïa - The House of AïA Wellness Enclave All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Xplor Theme Park - 26 min drive
  • Piste Cyclable sur Paseo Xaman-Ha - 28 min drive
  • Xcaret Eco Theme Park - 29 min drive
  • Playa del Carmen Maritime Terminal - 29 min drive
  • Playacar Golf Club - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • MAR DE OLIVO — 1 min walk
  • LEK — 1 min walk
  • Perché no — 5 min drive
  • El Gran Taco — 5 min drive
  • Hot Casual Food — 6 min drive

About this property

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Palmaïa - The House of AïA Wellness Enclave All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 234 soundproofed rooms feature free WiFi and 24-hour room service. Smart TVs with digital channels and Netflix provide a bit of entertainment, and guests will also appreciate thoughtful touches like free minibar items and espresso makers.
Palmaïa - The House of AïA Wellness Enclave All Inclusive offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 50-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Atlantis has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • All meals, snacks, and beverages included
  • 4 restaurants and 1 coffee shop/café
  • 2 poolside bars, 4 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • 4 outdoor pools
  • 2 spa tubs
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch Smart TV
  • Digital channels
  • Netflix

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
The House of AïA
Palmaïa The House of AïA
Palmaïa Riviera Maya All Inclusive
Palmaïa The House of AïA Wellness Enclave All Inclusive
Palmaïa The House of AïA Wellness Ritual Resort All Inclusive

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 48 out of 54 reviews
5 - Excellent 89%
Rating 4 - Good. 4 out of 54 reviews
4 - Good 7%
Rating 3 - Okay. 1 out of 54 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 54 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 54 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Palmaia for 7 nights. It was the best resort ever , the staff were extremely friendly and the location was fabulous ! If you are looking for a quiet place to relax this is the perfect resort . We also loved the meditation and the rituals , especially Rene’s meditative concerts and Veronica and Belen cacao ceremony! The Palmaia signature spa massage was also amazing ! July isn’t the best time to go because of all the sea weeds but we hope to be back!
Stayed 7 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the great reviews are true! What an amazing resort. Unmatched service, gourmet food ( they will cater to all your dietary needs), chillout music playing at all restaurants/bar at the right volume, DJ every day from 4pm at the beach bar. Mexico is having sargassum(seaweed) problem at the moment, but the staff did a great job cleaning the beach every morning. The pools are large and clean and pool/beach drink services were very attentive. The staff make you feel like family, and everyone knows your name by the second day. Too many things to mention, but after traveling all over the world, this resort ranks as one of the best we’ve been to. We will be back.
Stayed 4 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so much more than I was hoping it would be. It felt like absolute paradise, a real vacation spot where you can relax and enjoy everything around you because there is no need for anything. Restaurants, four on the property, Nomadic guides and servers all over to get you anything you need or desire. Top-of-the-line spa, I will say it’s a little expensive for even normal spa treatments, the location of the spa is gorgeous but it is a bit overpriced.
Stayed 7 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive n MX
Stayed 5 nights in Jun 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very well done. I love the property, amenities, and the commitment to wellness. Highly recommend.
Stayed 4 nights in Jul 2021