Estimado Francisco,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Kevin,Thank you for sharing your experience with us.We regret to hear that our service did not consistently meet your expectations and that our all-inclusive offering, particularly the room service inclusion, fell short of what you anticipated. We strive to provide a comprehensive experience, and we apologize if this aspect was not clear during your booking process. Our aim is to cater to all our guests, including those who choose to join our vacation club, and we are saddened if you felt our services were not balanced in this respect.It is pleasing to note, however, that you found our food and drink to be enjoyable. Our culinary team works diligently to offer a variety of delectable options to please all palates, and we are glad this was a highlight of your stay.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Michael,Thank you very much for this kind review.We regret to hear that our culinary offerings did not fully meet your expectations, though we are pleased that you found them to be satisfactory. At Occidental At Xcaret Destination, we continuously strive to deliver a variety of gastronomic experiences and we are saddened that we did not hit the mark for you on this occasion.However, we are delighted to know that the overall condition of our hotel, the level of service provided, and the amenities in your room contributed positively to your stay. Creating a beautiful, relaxing environment is a cornerstone of what we offer at Occidental At Xcaret Destination, and your recognition of these aspects is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Veronika,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Antoine,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear guest,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that Moses played a significant role in enhancing your stay and that you appreciated the beauty of our resort. It's also gratifying to know that the cleanliness of your room, the condition of our hotel, and the attentiveness of our service met your expectations and contributed to a memorable visit.Our team works tirelessly to ensure every guest enjoys the exceptional amenities and service we strive to provide, so your kind words affirm our commitment to excellence.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Ernesto,Thank you very much for this kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Estimada Tania,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Estimado Sergio, Su excelente reseña nos alegra el día.Nos complace saber que la limpieza de nuestras habitaciones cumplió con sus expectativas y que la condición general del hotel fue de su agrado. Es un honor recibir comentarios tan positivos sobre el servicio que ofrecemos y nos enorgullece que las comodidades de la habitación hayan contribuido a una estancia relajante y placentera para usted.La naturaleza que rodea a Occidental At Xcaret Destination - All Inclusive es, sin duda, uno de los aspectos más destacados que nos complace haya disfrutado. Nuestros jardines están diseñados para proveer un escape tranquilo y ser un remanso de paz para nuestros huéspedes.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Customer CareOccidental At Xcaret Destination

Dear James,Thank you for sharing your experience with us.We regret to hear that our buffet variety and steakhouse did not meet your expectations, and we appreciate your candid feedback. We always strive to provide a wide array of dining options and we will continue to refine our offerings to ensure they meet the diverse tastes of our guests. Additionally, we acknowledge your observations regarding the pool bar staffing and assure you that we are constantly evaluating our service levels to ensure prompt and attentive service across all our facilities.On a brighter note, we are delighted that our staff's dedication to service made a positive impact on your experience. It is gratifying to learn that you enjoyed the Italian dining, as well as the pizza and taco spots. Your commendation of our room cleanliness and overall hotel condition truly means a lot to us. Moreover, we are pleased that the convenience of our proximity to Xcaret Park contributed to the enjoyment of your stay.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Alejandra,We'd like to thank you for this positive feedback about your stay in our hotel.We regret to hear about the inconvenience caused by the scent in some buildings. Please rest assured that we strive to maintain the highest standards of comfort and hygiene at all times.We are thrilled to know that our culinary offerings, particularly the sushi at our oriental restaurant, met your expectations and contributed to a memorable experience. It's also pleasing to hear that our team's dedication to service excellence was evident during your stay and that the family-friendly atmosphere of Occidental At Xcaret Destination - All Inclusive added to the enjoyment of your vacation. Your comments on the room cleanliness reaffirm our commitment to providing pristine accommodations.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Fidaa,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Teresa,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that our culinary offerings did not meet your expectations, and the concern regarding the use of gloves by our chefs is certainly something we take seriously. Rest assured, we adhere to strict hygiene standards to ensure the well-being of our guests. Our diverse gastronomy and food safety practices are designed to provide an exceptional dining experience. We are deeply sorry if this was not your impression and will continue to strive for excellence in these areas.We are thrilled to know that you enjoyed the complimentary access to Xcaret Park and the plethora of activities available at the resort, thanks to our advantageous location. It's also gratifying to see your high appreciation for the room cleanliness, the hotel's condition, the service provided by our team, and the amenities available during your stay. Our staff takes great pride in contributing to memorable stays and will be pleased to know their efforts have been recognized.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Anna,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Querida Sra. Rosa, Muchas gracias por la reseña acerca de su experiencia en Occidental At Xcaret Destination - All Inclusive y la inmejorable valoración que ha compartido.Nos complace saber que ha disfrutado de su estancia y que la limpieza de su habitación, el estado del hotel, el servicio brindado y las comodidades de la habitación hayan cumplido con sus expectativas. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por ofrecer instalaciones excepcionales y un servicio que exceda las necesidades de nuestros huéspedes.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Customer CareOccidental At Xcaret Destination

Dear Estefani,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted that the variety of dining options and the attentive service provided by our team contributed to making your stay memorable. It's gratifying to know that our hard work and dedication to guest satisfaction are appreciated.Furthermore, we are pleased that the condition of our hotel and the amenities in your room have met your expectations, enhancing the overall quality of your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Julio,Thank you very much for this kind review.Your commendations on our competitive pricing and gastronomic offerings fill us with pride, and we are thrilled that the cleanliness of our rooms, the condition of our hotel, and the attentiveness of our service met your expectations. It is also gratifying to know that our room amenities contributed to the pleasure of your stay.We are always striving to provide an unforgettable experience at Occidental At Xcaret Destination - All Inclusive, and it is feedback like yours that reaffirms our commitment to excellence.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Matthew,Thank you for sharing your experience with us.We regret to hear that the initial room assignment did not meet the romantic expectations of your honeymoon, and we appreciate your understanding in this matter. However, we are delighted that Sandra, was able to enhance your experience with an upgrade and a discount on the massages. It is also heartening to know that Moses contributed positively to your stay with us.We take pride in the dedication of our team members and are glad that these actions positively impacted your visit. While you found our food and beverage offerings to be satisfactory, we hope you had the opportunity to explore the variety of culinary experiences we offer across our restaurants. We continually strive to meet the diverse tastes of our guests and appreciate your candid feedback.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Luis,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Ana,Thank you for taking the time to share your review.We are disheartened to hear that certain aspects of your stay did not meet the high standards we strive to uphold. It is concerning to learn that our buffet variety and check-in process did not live up to your expectations, and we extend our sincerest apologies for any inconvenience this may have caused.We are, however, heartened that you found the resort's proximity to Xcaret Park and the overall beauty of the resort to be highlights of your visit. Our team is passionate about providing a unique experience in our natural and culturally rich setting, and it brings us joy to know that these elements enhanced your stay.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the check-in process did not meet your expectations and apologize for any inconvenience this may have caused. Our unique layout is designed to immerse our guests in the splendor of our natural surroundings, though we understand that the absence of a typical beachfront may not align with all preferences.We are thrilled, however, that the abundant wildlife and the jungle-like environment of our resort contributed positively to your experience. Our guests often tell us that these features make for a truly memorable stay.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We deeply regret the inconvenience you experienced during the check-in process and the subsequent room allocation and key system issues. We continuously strive to provide efficient and hassle-free check-in experiences for our guests, and it is clear that we fell short in this instance. Please accept our sincerest apologies for the frustration this caused and the time it took away from your vacation.It is heartening to hear that despite the initial setbacks, you found the property beautiful and enjoyed the unique encounters with the local wildlife and the lush flora that surrounds us. We are also pleased to learn that the beach and pool experiences met your expectations and that the amenities provided in your room were to your satisfaction. Our team was glad to offer the Champagne and strawberries with chocolates as a gesture of our commitment to your comfort and enjoyment during your stay.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Erik,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Estimada Sarah,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Dear Jennifer,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to know that you found the room cleanliness and amenities to be impeccable, as our team strives to maintain the highest standards of hospitality. We believe these elements are crucial in providing a comfortable and enjoyable experience for our guests.It is always encouraging to hear positive feedback, especially when it comes to the aspects of our accommodations that we take great pride in.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you very much for this kind review.We are delighted to hear that the cleanliness of our rooms met your expectations and that the overall condition of Occidental At Xcaret Destination - All Inclusive was to your satisfaction. It is also heartening to know that the service provided by our team contributed positively to your experience.Your commendations serve as a wonderful testament to the dedication of our staff in maintaining the highest standards of hospitality.We look forward to a return visit from you in the future.Best wishes,

Dear Mr Garcia,Thank you for sharing your experience with us.We regret to hear that our culinary offerings did not meet your expectations. At Occidental At Xcaret Destination - All Inclusive, we aspire to provide a variety of gastronomic choices to cater to the diverse tastes of our guests. We continuously strive to enhance our menu selections and appreciate your input on this matter.We are delighted, however, to learn that the cleanliness of your room, the overall condition of our hotel, the room amenities, and the service provided by our staff met with your satisfaction. Our team takes great pride in maintaining our facilities and ensuring that each guest has a comfortable and enjoyable experience.We are looking forward to welcoming you again. All the best!

Dear Yesenia,Thank you for the time taken to share your experience of staying with us.We regret to hear about the inconvenience you experienced with the flight and shuttle service. Rest assured, our aim is to provide a seamless arrival experience, and we are continually working with our partners to enhance this.We are delighted to know that Ruben made your check-in process fantastic and that Patricia's dedicated cleaning service contributed to a pleasant stay. Your commendations on our WiFi coverage, splendid beach, and the delightful weather are greatly appreciated. It's rewarding to hear that you noticed and enjoyed the improvements we've made, including the installation of washroom doors and enhancement of our bedding and TV channel selection. We take great pride in our variety of pools, including the adult pool, and are glad they made a splash during your stay. Moreover, we are elated that our events and night shows have been a highlight, contributing to an upgraded experience since your last visit. We acknowledge your comment regarding the MC and will consider it as we continuously strive to improve the guest experience.We hope to welcome you back. Best wishes,

Dear Sir,Thank you very much for this kind review.We are delighted to know that you appreciated the beautiful grounds, diverse fauna, and family-friendly environment of our hotel. It brings us great joy to hear that our proximity to Xcaret Park provided an enriching learning experience for your family. We're also pleased that the cleanliness of your room, the condition of our facilities, and the attentive service delivered by our team contributed to a memorable stay. Our commitment to providing exceptional amenities and experiences is reflected in your satisfaction.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Estimada Claudia, Gracias por su reseña acerca de su experiencia en nuestro hotel.Nos complace saber que la comida ha sido de su agrado y que la atención de nuestro equipo ha cumplido con sus expectativas. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por ofrecer una experiencia culinaria variada y un servicio que haga sentir a nuestros huéspedes especiales y bien atendidos.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Aileen,We'd like to thank you for this positive feedback about your stay in our hotel.Your commendation on the cleanliness of our rooms, the pristine condition of our hotel, and the exceptional service is truly appreciated. It is heartening to know that our efforts to provide a safe and comfortable environment have enhanced your experience with us.We are especially proud to hear that our team's dedication to guest safety and comfort made such a positive impression during your stay as a group of girls. Our commitment to excellence is unwavering, and it's rewarding to see it reflected in your satisfaction.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that aspects of our room cleanliness and service did not meet your expectations. We are continuously striving to provide the highest standards of cleanliness and guest satisfaction, and we are disappointed that we fell short during your stay.However, it is heartening to know that you appreciated the overall condition of our hotel and the amenities provided in your room. We take pride in our hotel's upkeep and the variety of amenities we offer to enhance our guests' experiences.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Estimada Amanda,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Sir,Thank you for sharing your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding room cleanliness and the amenities provided. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, and we will certainly look into your comments to ensure we meet these standards consistently.We are delighted to hear that you enjoyed our property's location and its well-maintained condition. It is our pleasure to provide a beautiful and well-cared-for environment that enhances the experience of our guests.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Claudia,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense joy to learn that you relished your time at our private beach and felt secure while swimming. Your commendation of our room cleanliness and amenities fills us with pride, as we strive to maintain the highest standards. Moreover, it's gratifying to know our overall hotel condition and the attentive service provided by our team contributed to making your stay exceptional.Everyone at Occidental At Xcaret Destination - All Inclusive is committed to delivering an experience that delights and exceeds guest expectations. Your satisfaction is our greatest inspiration, and we can't wait to welcome you back to our slice of paradise.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Ms. Lee,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,

Dear Trevor,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,