Maroma, A Belmond Hotel, Riviera Maya

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Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Maroma, A Belmond Hotel, Riviera Maya

Maroma, A Belmond Hotel, Riviera Maya

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Pet-friendly

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C
  • Contactless check-out
Map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationTres Rios Ecopark13 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course14 min drive
  • Popular LocationGrand Coral Golf Riviera Maya28 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

Choose dates to view prices

Deluxe Room, Ocean View (Deluxe Ocean View Room)

  • 312 sq ft
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Master)

  • 678 sq ft
  • Studio
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Oceanfront One Bedroom Suite)

  • 1916 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite, Ocean View (Ocean View Junior Suite)

  • 474 sq ft
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Master Garden Family Suite)

  • 678 sq ft
  • Studio
  • Sleeps 3
  • 1 King Bed

Deluxe Room, Garden View (Deluxe Garden View Room)

  • 312 sq ft
  • Studio
  • Sleeps 2
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, Maroma, A Belmond Hotel, Riviera Maya is near the airport and on a private beach. Puerto Morelos Town Square is a notable landmark, and some of the area's activities can be experienced at El Camaleon Mayakoba Golf Course and Puerto Morelos Reef. Traveling with kids? Consider Crococun Zoo, or check out an event or a game at Mario Villanueva Stadium Madrid. Discover the area's water adventures with kayaking, snorkeling, and parasailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Tres Rios Ecopark - 13 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive
  • Sanctuary of Hope and Time Capsule - 16 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 17 min drive
  • Grand Coral Golf Riviera Maya - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Burger Stop - 3 min drive
  • El Hashiru - 7 min drive
  • Blue Fish - 9 min drive
  • Il'Olivo - 10 min drive
  • Salon Partagas - 10 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

5-star aparthotel with pools, private beach, full-service spa
Spend the day catching some rays at Maroma, A Belmond Hotel, Riviera Maya's private sand beach, relaxing by one of the aparthotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Each apartment features free WiFi, a furnished patio, and a pillowtop bed. Comforts include premium bedding and a pillow menu, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Maroma, A Belmond Hotel, Riviera Maya offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. This Playa del Carmen aparthotel provides complimentary wireless Internet access.

Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Refrigerators and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 2 outdoor tennis courts, and complimentary bicycles are featured at the aparthotel. 3 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kinan Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Belmond Protects (Belmond)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Beach

  • Private beach
  • Beach massages
  • Beach towels
  • Beach umbrellas
  • Beach sun loungers

Pool/Spa

  • 3 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa treatment rooms
  • Manicures and pedicures
  • Detox wraps
  • Hot stone massages
  • Facials
  • Body wraps
  • Prenatal massage
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Outdoor treatment area
  • Aromatherapy

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service
  • Car recommended
  • On site car rental

Family friendly

  • Children stay free
  • Free crib/infant bed
  • Babysitting (surcharge)
  • Kid's club (surcharge)
  • Highchair
  • Baby bath
  • Children's dinnerware

Restaurants on site

  • El Restaurante
  • La Cantina
  • Freddy's Bar

Food and drink

  • Refrigerator (on request)

Dining

  • Free on-the-go breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Minibar
  • Snack bar/deli
  • Couples dining
  • Private picnics
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Down comforter
  • Pillow top mattress
  • Pillow menu
  • Bed sheets provided
  • Rollaway/extra beds: MXN 100.0 per night

Bathrooms

  • Partially open bathroom
  • Designer toiletries
  • Soap
  • Slippers
  • Toilet paper
  • Bathrobes
  • Shampoo
  • Towels provided
  • Hair dryer

Living spaces

  • Library

Entertainment

  • Pool or billiards table
  • Table tennis table
  • TV in a common area

Outdoor areas

  • Furnished patio
  • Rooftop terrace
  • Terrace
  • Garden
  • Picnic area
  • Outdoor furniture
  • Walkway to water

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business center
  • 1 meeting room
  • Computer station
  • Laptop workspace
  • Conference center (936 square feet of space)

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 3680 per pet per night
  • 2 per room (up to 11 lbs)
  • Deposit: MXN 3680 per stay
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone

Location highlights

  • Near the ocean
  • Near the sea
  • Near the airport

Things to do

  • 24-hour fitness center
  • 2 outdoor tennis courts
  • Wine tasting room
  • Private winery tours
  • Aerobics classes on site
  • Boat on site
  • Art gallery on site
  • Tennis on site
  • Tennis lessons on site
  • Sailing on site
  • Volleyball on site
  • Pilates classes on site
  • Free bicycle rentals on site
  • Beach volleyball on site
  • Whale watching nearby
  • Theme parks nearby
  • Ecotours nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector
  • Smoke detector

General

  • 63 rooms
  • 3 floors
  • 16 buildings
  • Built in 1980
  • Traditional architecture

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3680 per pet, per night, plus a deposit of MXN 3680 per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 11 lbs)
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2827 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 3680 per stay
  • Pet fee: MXN 3680 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MXN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
Guests under 3 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Belmond Maroma Resort Spa
Maroma A Belmond Hotel Riviera Maya
Maroma, A Belmond Hotel, Riviera Maya Aparthotel
Maroma, A Belmond Hotel, Riviera Maya Playa del Carmen

Frequently asked questions

Does Maroma, A Belmond Hotel, Riviera Maya have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 6:00 AM–8:00 PM.

Is Maroma, A Belmond Hotel, Riviera Maya pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 11 lbs per pet. There's a deposit of MXN 3680 per stay and a fee of MXN 3680 per pet, per night. Service animals are exempt from fees.

How much is parking at Maroma, A Belmond Hotel, Riviera Maya?

Self parking and valet parking are free at this property.

What time is check-in at Maroma, A Belmond Hotel, Riviera Maya?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Maroma, A Belmond Hotel, Riviera Maya?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Does Maroma, A Belmond Hotel, Riviera Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2827 per vehicle applies.

Where is Maroma, A Belmond Hotel, Riviera Maya located?

Nestled on the beach, this Playa del Carmen aparthotel is within 12 mi (20 km) of El Camaleon Mayakoba Golf Course, Quinta Avenida, and Puerto Morelos Town Square. Puerto Morelos Reef and Xcaret Eco Theme Park are also within 25 mi (40 km).

Can I cancel my reservation for free at Maroma, A Belmond Hotel, Riviera Maya and receive a full refund?

Yes, Maroma, A Belmond Hotel, Riviera Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Maroma, A Belmond Hotel, Riviera Maya cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings