Title: Illusion Boutique Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1163348&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Illusion Boutique Hotel A tranquil retreat steps from Quinta Alegría Shopping Mall where travelers can enjoy natural surroundings or relax poolside in the heart of Playa del Carmen ## Photo gallery for Illusion Boutique Hotel ![Single Room, Partial Ocean View (Cabanas Vision) - Illusion Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/f66483fd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Comfort Room | View from room - Illusion Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Illusion Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/d65850f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Illusion Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/46e6dc31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Illusion Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/6c20e46b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Central Square, Illusion Boutique Hotel By BFH offers complimentary local breakfast and a rooftop terrace with stunning views. Guests can cool off in the outdoor pool, browse the library, and get personalized help from multilingual staff to arrange area tours. ## Reviews 7.6 Good ## Popular amenities - Pool - Breakfast included - Free WiFi - Air conditioning - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan. 29 - Jan. 30](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 30 - Jan. 31](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Quadruple Room ![Quadruple Room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/496af8e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Air conditioning TV Blackout drapes/curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Room ![Junior Room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/7461de3a_edited_fa18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room 8.8 Excellent 5 reviews ### Highlights Balcony Individually decorated Air conditioning TV Blackout drapes/curtains Rainfall showerhead Private bathroom Free bottled water - 301 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Single Room, Partial Ocean View (Cabanas Vision) ![Single Room, Partial Ocean View (Cabanas Vision)](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/f66483fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Partial Ocean View (Cabanas Vision) 8.4 Very good 5 reviews ### Highlights Individually furnished Individually decorated Air conditioning TV Blackout drapes/curtains Rainfall showerhead Private bathroom Free bottled water - Partial ocean view - 366 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/0545bca2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning TV Blackout drapes/curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 430 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Comfort Room ![Comfort Room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/b4d7aac2_edited_21eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room 8.0 Very good 1 review ### Highlights Air conditioning TV Blackout drapes/curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 624 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/e2fdb381.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning TV Blackout drapes/curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 355 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - 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All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 947 reviews CA $1,397 CA $1,695 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2026-2-4&chkout=2026-2-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7cae6ad7-3e87-40a4-9b74-045173b64ed2&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Illusion Boutique Hotel is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Don't miss out on a visit to Xcaret Eco Theme Park. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62566%2C-87.07246&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4JzeE4_-f_tAix90k4T2kdmf0Yw=) 8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.1 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.4 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 6 min walk \- 0.6 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 9 min walk \- 0.8 km - Central Square 5 min walk \- 0.4 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - Cervecería Chapultepec 2 min walk - Fah Restaurant Bar 1 min walk - Mi Jardin Secreto 2 min walk - Starbucks 2 min walk - Restaurante Tropical 1 min walk ## About this property ### Illusion Boutique Hotel Boutique hotel near Central Square Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel provides free continental breakfast, a rooftop terrace, and a library. Guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool along with sun loungers and pool umbrellas - Multilingual staff, smoke-free premises, and a 24-hour front desk - Tour/ticket assistance and a nature reserve - Guest reviews speak highly of the helpful staff Room features All guestrooms at Illusion Boutique Hotel feature comforts such as air conditioning, in addition to amenities like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b9bfa9e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Xpress (Attraction Hotel Deluxe) Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 359 reviews CA $45 CA $64 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/1000000/910000/907400/907301/074c4fef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kinbe Hotel Boutique Downtown Playa del Carmen - Pool - Kids pool - Free WiFi - Air conditioning 8.4 Very good 846 reviews CA $57 CA $75 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=907301&PinnedHotelID=907301&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/e0579876.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 575 reviews CA $65 CA $83 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.0 Very good 658 reviews CA $71 CA $93 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - 24/7 front desk 7.8 Good 1,313 reviews CA $43 CA $58 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/c260a12a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribbean Paradise Hotel & Spa - 5th Avenue Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 7.4 Good 819 reviews CA $89 CA $116 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Mexican cuisine, alfresco dining ](https://images.trvl-media.com/lodging/7000000/6270000/6262200/6262103/cd4e5992.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Siesta Fiesta Hotel Downtown Playa del Carmen - Free WiFi - Restaurant - Air conditioning - Breakfast available 7.4 Good 390 reviews CA $55 CA $71 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=6262103&PinnedHotelID=6262103&HadPinnedHotel=true®ionId=-1&adults=2) ![Smart TV](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/c1ec7c8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luciana Hotel & Beach Club Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 612 reviews CA $111 CA $140 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/ce18a1be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 369 reviews CA $48 CA $65 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet friendly - Free WiFi 6.2 287 reviews CA $36 CA $49 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1163348,32147213,907301,862618,15990017) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Free continental breakfast available daily 8:00 AM to noon ### Things to do - Library - Outdoor pool ### Conveniences - 24-hour front desk - Guidebooks ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - In a nature reserve - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in hallways (30 inches high) - Handrails in stairways - Upper floors accessible by stairs only ### More - 1 building - 5 floors - Mosquito nets - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with cable channels ### Food and drink - Free bottled water - Minibar - Room service ### More - Access via exterior corridors - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast. This property's beach club is 600 yards (550 meters) away. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children 5 and younger are not allowed at this property; All guests older than 5 are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Children 5 years old and younger are not permitted at this property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transportation to and from this property ### Property is also known as Hotel Illusion Illusion Boutique Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen Illusion Boutique Hotel Playa del Carmen Illusion Boutique Playa del Carmen Illusion Hotel Illusion Boutique Hotel By Xperience Playa Del Carmen Illusion Boutique Hotel Xperience Hotels Playa del Carmen Illusion Boutique Xperience Hotels Playa del Carmen Illusion Boutique Xperience Hotels Illusion Boutique Xperience Hotels Adults Illusion Boutique Adults Xperience Hotels Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels Illusion Boutique Hotel by Xperience Hotels Adults Only Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen Illusion Boutique Hotel Adults Xperience Hotels Illusion Boutique Adults Xperience Hotels Playa del Carmen Illusion Boutique Hotel by Xperience Hotels Illusion Boutique Hotel Illusion By Xperience Hotels ## Frequently asked questions ### Does Illusion Boutique Hotel have a pool? ### How much does it cost to stay at Illusion Boutique Hotel ? ### Is Illusion Boutique Hotel pet-friendly? ### How much is parking? ### What time is check-in at Illusion Boutique Hotel ? ### What time is check-out at Illusion Boutique Hotel ? ### Where is Illusion Boutique Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Illusion Boutique Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.2 Location ### 8.6 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 302 8 - Good 274 6 - Okay 112 4 - Poor 65 2 - Terrible 84 ## Reviews ### 2/10 Terrible #### Gilad Jan 26, 2026 Disliked: Cleanliness, amenities, property conditions & facilities The hotel is nothing like advertised. The room was dirty, leaking shower. The pillows are enormous and uncomfortable. The hotel is just rundown. Location no is great ##### Gilad Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Jill Dec 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff and accommodations are wonderful. This was my second time staying and will definitely be back. ##### Jill Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Mary Feb 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room! ##### Mary Stayed 8 nights in Feb 2025 ### 8/10 Good #### Mahealani Aug 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location and good price for size of room ##### Mahealani Stayed 1 night in Jul 2023 ### 6/10 Okay #### Gerardo Jun 28, 2024 Liked: Staff & service I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need ##### Gerardo Stayed 6 nights in Jun 2024 ### 8/10 Good #### george Sep 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities room was good and big....great suntan deck and pool.....employees very polite and helpful...big thank you to Yasuri for answering all our questions and making our 2 week stay comfortable.... ##### george ### 10/10 Excellent #### Mohammad Ali Feb 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all ##### Mohammad Ali Stayed 8 nights in Jan 2024 ### 8/10 Good #### Dino Feb 14, 2025 Liked: Cleanliness, staff & service The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work. ##### Dino Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Jose Sep 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days ##### Jose Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### rod Oct 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I found this hotel to be very convenient to the beach as well as 5th Ave and all that it has to offer. The hotel and rooms were clean, the staff were very friendly and helpful and great service. The air conditioning was cold and the water was hot. Highly recommend and will book again. ##### rod Stayed 6 nights in Oct 2023 ### 8/10 Good #### Joshua Jan 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return ##### Joshua ### 8/10 Good #### Verified traveller Jan 3, 2025 Liked: Cleanliness, staff & service, room comfort #### Great helpful staff, loud club noise from nearby a Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎 ##### Verified traveller Stayed 4 nights in Dec 2024 ### 8/10 Good #### Melody Apr 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee. ##### Melody Stayed 3 nights in Apr 2024 ### 8/10 Good #### CHARLES Dec 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great locations and surprisingly quite! This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend. ##### CHARLES Stayed 2 nights in Dec 2024 ### 4/10 Poor #### Isha Jul 5, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions. ##### Isha ### 8/10 Good #### Verified traveller Apr 9, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Lovely Getaway I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am. ##### Verified traveller Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Maria Christina Nov 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay near everything My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen. Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you. Not everyone speaks English, so Google Translate or a dictionary is handy. A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day. I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again. Yes, and you need earplugs to sleep. ##### Maria Christina Stayed 6 nights in Nov 2024 ### 6/10 Okay #### Daniela Mar 8, 2024 Liked: Cleanliness, staff & service #### If selecting this hotel bear in mind... I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though. ##### Daniela Stayed 5 nights in Mar 2024 ### 4/10 Poor #### Richard Aug 26, 2023 Disliked: Amenities, property conditions & facilities Location was fine. Room was nasty, hot and one pillow on the bed (HARD AS A ROCK). No pool bar as presented On-line. After the 2nd night of my 7 night stay, I left! Didn't care about refune. Over all poor experience. ##### Richard Stayed 7 nights in Aug 2023 ### 2/10 Terrible #### Gabriel f Sep 4, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room ##### Gabriel f Stayed 5 nights in Aug 2024 ### 6/10 Okay #### Deborah Aug 1, 2024 Liked: Cleanliness Disliked: Property conditions & facilities For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price. ##### Deborah Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Karol Jan 14, 2026 Liked: Cleanliness, amenities, property conditions & facilities All was good ##### Karol Stayed 1 night in Jan 2026 ### 2/10 Terrible #### Bendhiba Jan 27, 2026 Disliked: Cleanliness, amenities, property conditions & facilities Very far from the pictures a description. Old not maintained room, uncomfortable bed, horrible lights, bad deco, poor water pressure, rusty faucet. The breakfast is a joke too. Spare your time and money and go somewhere else. ##### Bendhiba Stayed 3 nights in Jan 2026 ### 2/10 Terrible #### Miguel Dec 31, 2025 Bad place ##### Miguel Stayed 5 nights in Dec 2025 ### 8/10 Good #### Karol Jan 17, 2026 Liked: Cleanliness, amenities, property conditions & facilities Stinky water dont use ##### Karol Stayed 3 nights in Jan 2026 ## Expedia's Latest Trends ### Hotels > [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > > [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > > [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 333S](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beach-Condo.h24226302.Hotel-Information) > > [Xaman Ha 3](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-3.h27690678.Hotel-Information) > > [Deluxe 2 bedroom condo at Lorena Ochoa Residences inside Corasol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Deluxe-2-Bedroom-Condo-At-Lorena-Ochoa-Complex-Grand-Coral.h38804085.Hotel-Information) > > [Villa Estrella de Mar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Villa-Estrella-De-Mar.h27690671.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [LYJ HOTEL](https://www.expedia.ca/Playa-Del-Carmen-Hotels-LYJ-HOTEL.h103184152.Hotel-Information) > > [Suite Playacar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Suite-Playacar.h33902611.Hotel-Information)