- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
Stayed 3 nights in Jun 2020
Photo gallery
Guest reviews
Excellent
897 reviews
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All-inclusive
- Air conditioning
Map
Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO
Explore the area
Maroma Beach12 min drive
Tres Rios Ecopark12 min drive
El Camaleon Mayakoba Golf Course13 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)31 min drive
Choose dates to view prices
Standard Junior Suite
Photos of Standard Junior Suite
Standard Junior Suite
4.4/5 guest room ratingMore detailsRoom amenities
- 624 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
58 square metres m2 room with a balcony
Layout – Separate sitting area
Internet – Free WiFi
Entertainment – DVD player and cable channels with pay-per-view films
Food & Drink – Coffee/tea maker, free minibar items, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, jetted bathtub and rainfall showerhead
Practical – Safe, iron/ironing board and laptop workspace; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuperior Junior Suite
Photos of Superior Junior Suite
Superior Junior Suite
4.2/5 guest room ratingMore detailsRoom amenities
- 667 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
62 square metres m2 room with a balcony
Layout – Separate sitting area
Internet – Free WiFi
Entertainment – DVD player and cable channels with pay-per-view films
Food & Drink – Coffee/tea maker, free minibar items, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, jetted bathtub and rainfall showerhead
Practical – Safe, iron/ironing board and laptop workspace; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityPool View Junior Suite
Photos of Pool View Junior Suite
Pool View Junior Suite
5/5 guest room ratingMore detailsRoom amenities
- 624 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
58 square metres m2 room, balcony with pool views
Layout – Separate sitting area
Internet – Free WiFi
Entertainment – DVD player and cable channels with pay-per-view films
Food & Drink – Coffee/tea maker, free minibar items, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, jetted bathtub and rainfall showerhead
Practical – Safe, iron/ironing board and laptop workspace; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Playa del Carmen
Located in Playa del Carmen, Iberostar Selection Paraiso Maya All Inclusive is near the airport and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Looking to enjoy an event or a game while in town? See what's happening at Mario Villanueva Stadium Madrid or El Rey Polo Country Club. Take the opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
Visit our Playa del Carmen travel guideWhat's nearby
- Sanctuary of Hope and Time Capsule - 11 min drive
- Maroma Beach - 12 min drive
- Dr. Alfredo Barrera Marin Botanical Garden - 12 min drive
- Tres Rios Ecopark - 12 min drive
- El Camaleon Mayakoba Golf Course - 13 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive
Restaurants
- La Pagoda — 1 min walk
- El Fogon — 1 min walk
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Free valet parking
Food and drink
Free buffet breakfast available daily 7:00 AM–11:00 AM
Buffet and à la carte meals, snacks and beverages included
10 restaurants and 2 coffee shops
7 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service
Things to do
18 holes of golf
5 outdoor pools
2 hot tubs
Aerobics classes
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness centre
Free water park access
Full-service spa
Kayaking
Nightclub
Pilates classes
Playground
Sauna
Shopping centre
Shopping
Snorkelling
Steam room
Tennis
Windsurfing
Yoga classes
Family friendly
5 outdoor pools
Children's pool
Dry-cleaning service
DVD player
Free children's club
Free rollaway/extra beds
Free supervised childcare/activities
Free water park access
In-room childcare (surcharge)
Laundry facilities
Lazy river
Playground
Conveniences
Banquet hall
Lift
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf clubhouse
Golf clubs
Golf privileges (optional)
Golf pro shop
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
English
Spanish
Business services
1 meeting room
Business centre
Conference space
Outdoors
Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Spa
25 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Thalassotherapy
Turkish bath/hammam
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
More
Beach towels
Romance packages available
Smoke-free property
Room amenities
Bedroom
Air conditioning
Blackout drapes/curtains
Ceiling fan
Free rollaway beds
Bathroom
Free toiletries
Hairdryer
Jetted bathtub
Rainfall showerhead
Shower/bathtub combination
Towels
Entertainment
TV channels
DVD player
Films for purchase
TV
Food and drink
Coffee/tea maker
Free bottled water
Outdoor space
Balcony
More
Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Separate sitting area
Turndown service
Policies
Check-in
Check-in between 3 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds!
Cots (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 26 per accommodation, per night
- Sanitation services: MXN 25.35
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property.
- Contactless check-in is available.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
Property is also known as
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Inclus
Frequently asked questions
Guest reviews
4.6
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.4
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! everything from arrival to departure was breath taking. will definitely return.
Stayed 6 nights in Mar 2020
- Liked: Cleanliness, property conditions & facilities, room comfort
AWFUL!
The security was awful. We had boys on a senior year spring break trip and the security was watching every step they make and even took pictures of teen girls we know. One of them grabbed my sons arms really hard and accused him of giving a minor a drink, which was not true. Then they tried to lie about it, finally admitted that he did. I had to file a report with the manager. I WOULD NEVER STAY AT THIS RESORT AGAIN!
Stayed 5 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time here. Service is top notch. The resort is beautiful and well-maintained and large enough to not feel crowded. The beach is beautiful and has a nice bar, snack, bar and activities. We played beach volleyball several days and had a blast. We’ve been to 6 different all inclusive resorts and what sets this apart is 1) service and 2) entertainment staff. The pool has such a fun, happy energy and the staff would get people involved in water fitness games, and competitions (only if you want to...they weren’t pushy). The rooms were great and the door to close off the bathroom/entry area to the bedroom cut down on any noise. I felt safe at all times. Food was good, restaurants excellent. If you’re deciding between the Maya or Lindo, go with the Maya. Yes, you use the same main pool, but the Maya has a beautiful lobby and Starbucks type of coffee shop. It was just a tad nicer. But the Lindo side was also great. One suggestion...take care of the staff. They are always smiling, saying holá, and bending over backwards for us. Bring a bunch of small bills and TIP THEM! They deserve it. We will be back. Thank you, Maya staff!
Stayed 6 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there during Spring Break 2020. When we left the covid-19 had not affected the United States a lot yet. The situation became more scary by the day as we were there. The resort staff did a great job trying to entertain everyone and keep their minds off it. The property was beautiful. There were a lot of pools, bars and restaurants. It was like a little city. I would love to go back and stay again when life is a little more calm.
Stayed 7 nights in Mar 2020
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