5/5 Excellent
Verified traveller
Travelled with group
26 Feb. 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights at the Iberostar Paraiso in late February. Despite COVID, there was plenty to do around the resort and we felt safe the entire time!
The beach is beautiful and very well maintained. They were raking and removing seaweed on a daily basis so it was always spotless. There were multiple pool areas, so we never had an issue finding chairs or a great spot.
I have stayed a a few resorts in Mexico and the Caribbean and this had the best food! The dinner buffet was what you would expect but lunch and breakfast were excellent and the restaurants were fantastic. Unfortunately, not many were open due to COVID, we wish we could have tried the French or Mediterranean restaurants during our stay.
Overall - service was amazing (only downside was checking in and out where they were very slow and understaffed).
Big shout out to Irma, one of the servers for breakfast and lunch - we ended up asking to be sat with her everyday because she was such a delight! She remembered all of our names and would make sure we were well cared for. She should train new employees because she has that perfect balance of being attentive and cheerful but also very efficient and helpful.
I wouldn't hesitate to go back to this resort again even for a short trip since it is a easy 30 min drive from the airport.
Stayed 5 nights in Feb 2021
