- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing not to love about Xcaret. From the moment we were greeted at the airport to the moment we were dropped off at the airport for our trip back to Vegas, we had a stellar experience. The Hotel is set into a beautiful backdrop, boasting natural beauty ensconced in caves, jungle and ocean. The attention to detail in the artwork and design is incredible. Our room was huge, comfortable and the perfect layout for my family. Each day our room was serviced and each night we were spoiled by turn down service. As much as we loved the parks, the aesthetics and delicious food, our favorite was the unmatched service we received while we were there. We were fortunate to have butlers because of the room we reserved. We were blessed to have Magaly and Erick. They were truly angels and went above and beyond to make our stay amazing. They were available for every question I had, no matter how silly it may have been. They took initiative to make us reservations for restaurants and tours without us even having to ask. It’s like they were reading our minds and it just made it even easier to relax. They took the time to speak to my 6 year old son (who celebrated his birthday during our stay) and learn how much he loved Minecraft. They touched our hearts so much by creating a special Minecraft decorated spectacular in our room, complete with hand made decorations and a beautifully and deliciously crafted cake! You could just see the love poured into making our trip spectacular.