expedia

Photo gallery

Featured image
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
10 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.7 out of 5 Exceptional
1,482 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Pet Friendly
All-inclusive

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationXplor Theme Park16 min walk
Popular LocationCenote Santa Cruz16 min walk
Popular LocationXcaret Eco Theme Park7 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Choose dates to view prices

  • Suite Ocean Front Adults

    5/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 3
    More detailsSuite Ocean Front Adults
  • Suite Ocean Front Family

    3.8/5 guest room rating

    Room amenities

    • 624 sq ft
    • Ocean view
    • Sleeps 4
    More detailsSuite Ocean Front Family
  • Suite Garden

    4.8/5 guest room rating

    Room amenities

    • 570 sq ft
    • Sleeps 4
    More detailsSuite Garden
  • Junior Suite

    Room amenities

    • 1356 sq ft
    • Sleeps 4
    More detailsJunior Suite
  • Suite Ocean View

    4.4/5 guest room rating

    Room amenities

    • 603 sq ft
    • Ocean view
    • Sleeps 4
    More detailsSuite Ocean View
  • Suite River

    4.6/5 guest room rating

    Room amenities

    • 657 sq ft
    • Sleeps 4
    More detailsSuite River
  • Swim Up Ocean Front

    4.6/5 guest room rating

    Room amenities

    • 624 sq ft
    • Ocean view
    • Sleeps 3
    More detailsSwim Up Ocean Front
  • Swim Up Garden

    4.7/5 guest room rating

    Room amenities

    • 624 sq ft
    • Sleeps 4
    More detailsSwim Up Garden
  • Junior Suite Adults

    Room amenities

    • Ocean view
    • Sleeps 3
    More detailsJunior Suite Adults
  • Suite River Adults

    4.7/5 guest room rating

    Room amenities

    • River view
    • Sleeps 3
    More detailsSuite River Adults
  • Suite River Spa

    Room amenities

    • Sleeps 3
    More detailsSuite River Spa
  • Junior Suite Spa

    Room amenities

    • Sleeps 3
    More detailsJunior Suite Spa
  • Suite Garden Spa

    Room amenities

    • Sleeps 3
    More detailsSuite Garden Spa

About this area

Playa del Carmen

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is located on the beach and in an area with great airport proximity. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider Ecopark Kantun Chi and Yucatek Divers. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with cave exploring and ecotours.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Cenote Santa Cruz - 16 min walk
  • Xcaret Eco Theme Park - 7 min drive
  • Piste Cyclable sur Paseo Xaman-Ha - 13 min drive
  • Mahi Golf Course - 25 min drive

Restaurants

  • CHIBALI — 1 min walk
  • LA CANTINA — 1 min walk

About this property

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Upscale property on the beach, with 10 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants. All 900 rooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and comforts such as pillowtop beds and Egyptian cotton sheets. Guests will also find free minibar items, separate living rooms and 24-hour room service.
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. This accommodation offers separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Playa del Carmen resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Free full breakfast available daily 7:00 AM–noon
  • All buffet and à la carte meals, snacks and beverages included
  • 12 restaurants
  • 2 swim-up bars, 2 poolside bars and 8 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 10 outdoor pools
  • Aerobics classes
  • Canoeing
  • Children's pool
  • Designer shops
  • Fishing
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free theme park shuttle
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Korean
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Mud bath
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Separate living room
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3000 per pet, per stay
Dogs only
Up to 22 lb/10 kg

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive and receive a full refund?
Yes, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 10 outdoor pools and a children's pool.
Is Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive pet-friendly?
Yes, this property allows dogs with a maximum weight of up to 10 kg per pet. There's a fee of MXN 3000 per pet, per stay. Service animals are exempt from fees.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to anytime.
What time is check-out at this property?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is this property located?
Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Xplor Theme Park and Xcaret Eco Theme Park. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

4.7
Exceptional
1,482 reviews
5 - Excellent
1,238
4 - Good
164
3 - Okay
42
2 - Mediocre
26
1 - Poor
12
4.9
Cleanliness
4.7
Service and Staff
4.8
Amenities
4.9
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is nothing not to love about Xcaret. From the moment we were greeted at the airport to the moment we were dropped off at the airport for our trip back to Vegas, we had a stellar experience. The Hotel is set into a beautiful backdrop, boasting natural beauty ensconced in caves, jungle and ocean. The attention to detail in the artwork and design is incredible. Our room was huge, comfortable and the perfect layout for my family. Each day our room was serviced and each night we were spoiled by turn down service. As much as we loved the parks, the aesthetics and delicious food, our favorite was the unmatched service we received while we were there. We were fortunate to have butlers because of the room we reserved. We were blessed to have Magaly and Erick. They were truly angels and went above and beyond to make our stay amazing. They were available for every question I had, no matter how silly it may have been. They took initiative to make us reservations for restaurants and tours without us even having to ask. It’s like they were reading our minds and it just made it even easier to relax. They took the time to speak to my 6 year old son (who celebrated his birthday during our stay) and learn how much he loved Minecraft. They touched our hearts so much by creating a special Minecraft decorated spectacular in our room, complete with hand made decorations and a beautifully and deliciously crafted cake! You could just see the love poured into making our trip spectacular.

Stayed 6 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked every single aspect of the hotel. The attention and the amability was unique, you are never alone. You feel in heaven

Stayed 7 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

Amazing is an understatement! A must visit ! Perfection of a hotel and staff !

Stayed 3 nights in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent resort! 2 adults and our 13 year old, we had a blast at all the parks that were included with the hotel. The hotel grounds were amazing, felt really immersed in the nature but still in a luxury 5 star resort. We stayed in a junior suite in xspiral building 6th floor, beautiful view of the river and partial ocean view, the suite was amazing, electric controlled curtains, sauna in the shower, two jacuzzi tubs, the couch folded into a bed for our son was a little stiff but room service was so amazing and nice they brought us a additional comforter every night for more comfort. Room service food was amazing, surprisingly just as good as being in the restaurants. Our two butlers Rolando and Nida were the best! They were only a text away to make reservations, changed our restaurant reservations, walked us around to get to know the resort, made bubble baths for us. Anytime we had a question the butlers answered right away, it was like having a friend who knows everything about the resort and was there to help us all the time, it was our first time having a butler, I honestly didn’t think we would even use them but we ended up talking to them every day, it was a really nice touch to our vacation. I felt like 8 days wasn’t enough time to enjoy all the amenities, we didn’t even see the whole resort as it is really humongous. Highly recommend this resort, definitely for the adventurous type of traveler.

Stayed 7 nights in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is in an amazing area. Rooms are beautifully decorated, very, very clean. Staff are the most wonderful, in every way. The food was delicious. We always had speedy response for everything we needed. Can’t wait to come back!!!

Stayed 5 nights in Aug 2020