This was a very nice resort over all. One thing to think about is the size of the resort. It is very large and it takes time to get around the property. The main pool was very crowded, but the smaller pools associated with the buildings seemed less crowded. The staff was very friendly and everyone always said hello in passing. Food was great... There is a wide selection to choose from. With the COVID restrictions it does take some extra time to get food at the buffet. Their is no self-service. The room was nice, but their were a couple of things that were issues. Hot water seemed to be an issue. It was inconsistent and while showering went from warm to scolding to cold. This was not isolated to our room only. We were in a large group and everyone seemed to have that same issue. To take advantage of the free access to the Xcaret park and activities, you most likely need to be staying for greater than four days. Their is a lot to do and see, but the arrival and leaving day may limit you if your their less than that. Overall, this is a great resort and depending on what building you are in, offers some great perks.