[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Plaza Playa - Near Playa del Carmen Main Beach Playa del Carmen's vibrant streets beckon travelers with easy beach access and shopping, creating a perfect blend of relaxation and exploration ![Exterior](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/d365f80b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/4c3de4a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/417394a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/2623d4da.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/b5fd6cc4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Plaza Playa, in the heart of Playa del Carmen, is steps from the main beach. Travelers love the practical amenities like in-room WiFi, 24-hour front desk, and luggage storage, making it easy to explore Mamitas Beach and the shops along Quinta Avenida. 8.6 Excellent ## Popular amenities - Housekeeping - 24/7 front desk - Parking included - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4588305&PinnedHotelID=4588305&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Standard Room](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/1c99199f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Hair dryer Private bathroom Minibar - 377 sq ft - City view - Sleeps 2 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/ae3b487f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Individually decorated Air conditioning Flat-screen TV Premium bedding Hair dryer Private bathroom Minibar Cable channels - City view - Sleeps 3 ![Family Room](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/dd957fbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Individually decorated Air conditioning Flat-screen TV Premium bedding Hair dryer Private bathroom Minibar Cable channels - City view - Sleeps 4 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/11d9f64e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 452 sq ft - Sleeps 4 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/f1b8c092.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard 10.0 Exceptional 1 review - 376 sq ft - Sleeps 4 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/38040658.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard 8.0 Very good 1 review - 376 sq ft - Sleeps 2 ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4590000/4588400/4588305/8bde2334.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 344 sq ft - Sleeps 3 ## You may also like Ad ![Sundeck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4800000/4799500/4799416/e9a44dd5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Select Club at Sandos Caracol All Inclusive - Adults Only Area Corasol - Pool - Hot tub - Breakfast included - All-inclusive 7.6 Good 900 reviews CA $226 CA $284 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=044b31dc-6024-4ea4-9617-faccb842fcc0&top_cur=CAD) Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,486 reviews CA $375 CA $375 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2025-10-5&chkout=2025-10-6&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=044b31dc-6024-4ea4-9617-faccb842fcc0&top_cur=CAD) Ad ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18730000/18722800/18722766/c2b762c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,176 reviews CA $143 CA $194 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=044b31dc-6024-4ea4-9617-faccb842fcc0&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/980000/978300/978241/d57118ac_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef Coco Beach Resort & Spa- Optional All Inclusive Luis Donaldo Colosio - 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Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,001 reviews CA $264 CA $372 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information?chkin=2025-10-11&chkout=2025-10-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=044b31dc-6024-4ea4-9617-faccb842fcc0&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Plaza-Playa.h4588305.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Plaza-Playa.h4588305.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63311%2C-87.07347&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FDtQqJdRM3edw1mw_yTlPF12MYg=) Calle 20 entre 25 y 30, No. Ext. 83 No. Int. 2, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 8 min walk - 0.7 km - Playa del Carmen Main Beach - 10 min walk - 0.8 km - Mamitas Beach - 12 min walk - 1.1 km - Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km - Playacar Beach - 19 min walk - 1.7 km #### Getting around - Cancun Intl. Airport (CUN) - 49 min drive #### Restaurants - ‪El Fogón - ‬2 min walk - ‪Don Sirloin - ‬2 min walk - ‪Vips Constituyentes - ‬3 min walk - ‪Corazón Contento PDC - ‬2 min walk - ‪La Ceiba de la 30 - ‬1 min walk ## About this property ### Hotel Plaza Playa - Near Playa del Carmen Main Beach Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Plaza Playa - Near Playa del Carmen Main Beach has plenty to offer. Stay connected with free in-room WiFi. Other perks include: - Free self parking - Tour/ticket assistance, concierge services, and a 24-hour front desk - A front-desk safe, luggage storage, and an elevator Room features All guestrooms are individually decorated, and include comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - On-request microwaves, daily housekeeping, and desks ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,514 reviews CA $44 CA $57 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 533 reviews CA $40 CA $53 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,018 reviews CA $87 CA $113 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/ea851311.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Playa Encantada Downtown Playa del Carmen - Pool - Kids pool - Free WiFi - Air conditioning 8.6 Excellent 226 reviews CA $46 CA $61 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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Check-in end time: 2 AM Early check-in subject to availability Late check-in subject to availability ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Plaza Playa Hotel Plaza Playa Riviera Maya/Playa Del Carmen, Mexico Hotel Plaza Playa Playa del Carmen Plaza Playa Playa del Carmen Plaza Playa ## Frequently asked questions ### Is Hotel Plaza Playa - Near Playa del Carmen Main Beach pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Plaza Playa - Near Playa del Carmen Main Beach? > Self parking is free at this property. ### What time is check-in at Hotel Plaza Playa - Near Playa del Carmen Main Beach? > Check-in start time: 3 PM; Check-in end time: 2 AM. Late check-in is available during limited hours. ### What time is check-out at Hotel Plaza Playa - Near Playa del Carmen Main Beach? > Check-out is at noon. ### Where is Hotel Plaza Playa - Near Playa del Carmen Main Beach located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Plaza Playa - Near Playa del Carmen Main Beach Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 201 8 - Good 195 6 - Okay 46 4 - Poor 9 2 - Terrible 6 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.4/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Nadia May 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Todo excelente ##### Nadia Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Trevor Apr 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Not too far from the beach. Clost to shopping center. ##### Trevor Stayed 1 night in Apr 2025 ### 10/10 Excellent #### cindy Jan 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Simple, clean in a great area! Staff is lovely! ##### cindy Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Diana Feb 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice, clean and quiet Location was great. Bed was comfy. Place was clean. Staff was good. Secure parking was nice. ##### Diana Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Guadalupe Jan 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente atención ##### Guadalupe Stayed 1 night in Dec 2024 ### 8/10 Good #### FELIPE Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel básico pero cuenta con todo lo necesario para descansar, cercano a todo. La relación calidad precio es buena. Recomendable. ##### FELIPE Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Claudia Christina Zavaleta Feb 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a great experience. My wife left her shoes and they made every effort to get them to us ##### Claudia Christina Zavaleta Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### jose guadalupe acosta Sep 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es muy accesible a donde quiera que vayas ##### jose guadalupe acosta Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Janusz Sep 3, 2023 Liked: Cleanliness, property conditions & facilities, communication We liked easy parking, closeness to town and the beach. ##### Janusz Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Juan Felipe Pérez Dec 11, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication EL hotel es limpio y la entrada y salida fueron rápidas. ##### Juan Felipe Pérez Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Judith Dec 14, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Todo muy limpio las recepcionistas amables y las recamareras muy limpias y atentas si duda regresaría a hospedarme ahí 😉 ##### Judith ### 8/10 Good #### Amarjit Singh Oct 23, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities 1\. Front desk very good . 2. Room was clean 3.Morning Coffee was good but no milk 4. Elevator not working: I have leg issues, had to climb stairs 5. No way this property is 3 Star. ##### Amarjit Singh Stayed 3 nights in Oct 2024 ### 8/10 Good #### Patricia Patiño Feb 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Tisi ok ##### Patricia Patiño Stayed 4 nights in Feb 2024 ### 8/10 Good #### Gerardo Jan 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was good, but it was just a little noisy ##### Gerardo Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Shane May 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best area for those who want to be close to all the excitement and fun but also be able to sleep somewhere quiet at night. This place has a gated parking lot for our rental car which saved a lot of worry, and the hotel is right next to the convenience store for a quick bite. It is not far away from Playa Del Carmen, being no more than a 10-minute walk to 5th Ave / ocean where everything is. The area is well-lit and feels extremely safe, and we would love bring our families here next time. Staff was extremely sweet, speaking English and Spanish alike. The person who was in charge of our stay was new yet the most welcoming and most amazing person imaginable. ##### Shane Stayed 2 nights in Feb 2024 ### 4/10 Poor #### GOWTHAM Jan 15, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Good frontdesk but not cleaned Cons:- Bed wasn't cleaned or bedsheets were not changed, 1am shouting voice from some customers, water stoped during bath (another person went down and asked front desk, they fixed). Pros:- frontdesk people nice and friendly with smily face, quick check in, alowed me to park my car inside gated area , offered one more day for less price than online. ##### GOWTHAM Stayed 1 night in Jan 2024 ### 8/10 Good #### Calvin Jan 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I was basically happy with the room ect. I booked this particular hotel because it advertised an elevator. It has an elevator, but it has been out of commission for over a year. I am 72 years old and have a few mobility problems. The staff was accommodating and gave us a room on the second floor, meaning that I would only have to navigate one set of stairs. It was still difficult at times, especially in the heat. ##### Calvin Stayed 20 nights in Jan 2024 ### 2/10 Terrible #### Michelle Jun 22, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Worst night of sleep in a long time. First, not sure if this is the case in all rooms--but there was an access door in our room that was secured by a small bolt. If you open this door, you can see straight down to the parking lot. A huge hole in the floor, large enough for a person to fit through. There was a second access door that had a key lock and we heard some type of animal behind that door... birds maybe? Again, probably no barrier between the floor and the parking below, so easy access for people or animals. We literally piled our suitcases next to these doors as an extra barricade. As if thinking someone might come through the wall wasn't enough--the hallway is extremely loud. We were next to the elevator and could hear each time someone arrived & wheeled their suitcase down the echo-y hall. Lastly--not that this was the fault of the hotel (although a less loud hall would help)--but at 1 am, after I had finally drifted off and stopped thinking about that access door... then I woke up to someone knocking on doors. At first, it sounded like they were going room to room knocking. But then they started BANGING on a door near ours and yelling. This went on for at least ten minutes. The way the sound travels in the echo-y hallway, it still sounded like they were moving to different doors. I finally woke up my husband certain that they would get to our door eventually. Thankfully, they didn't. But still. WORST night of sleep. Staff was nice though and it was clean-ish ##### Michelle Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Julio Cesar Mar 18, 2025 ##### Julio Cesar Stayed 6 nights in Jan 2025 ### 2/10 Terrible #### Sandra Mar 29, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Lo único rescatable de este lugar es que tiene varios restaurantes cercanos, por lo demás está pésimo, baños con moho, colchas sucias, habitación con mucha luz y no se puede descansar, se negaron rotundamente a entregarme una factura, la persona del check out dice que Expedia les paga menos y que por eso no me pueden dar mi factura, me mostró el monto que Expedia les paga y le pedí la factura aunque sea por ese monto y aún así no me la quiso dar, definitivamente NO recomiendo este lugar. ##### Sandra Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Maximiliano Donald Feb 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Escelente relacion precio/calidad y area del establecimiento ##### Maximiliano Donald Stayed 3 nights in Feb 2024 ### 2/10 Terrible #### Ana Luisa Aug 15, 2023 Disliked: Cleanliness, room comfort, communication #### ABUSIVOS Y SINVERGÜENZAS Es la peor experiencia con una reservación en línea que haya tenido, reservé para los días 1 y 2 de agosto, mi vuelo lo cambió la aerolínea del 1 al 2, llamé para cancelar o mover los día pero como elegí la tarifa mas baja me explicaron no era posible, perfecto no hay problema tenía mi reservación aclaro ya pagada para el día 2 y yo me movía a otro hotel el 3, perfecto. llego al hotel el 2 no el 1 por lo que mencione del vuelo y cual es mi sorpresa que la recepcionista me dice que mi habitación YA PAGADA no está disponible porque no llegué el 1, le digo "bueno, ya que ustedes están cobrando esa habitacion dos veces (por hoteles.com y al cliente que le rentaste mi habitación) devuélveme el dinero" no, no se puede es su respuesta, "pero estás recibiendo el doble por esa habitación" "no, no puedo" me vuelve a decir, "comunicame con el gerente" (no estaba porque eran ya las 9pm con mi familia y el equipaje) me señala un numero en un papel y me dice que ese es su teléfono que le marque, nunca contestó, le digo comunicame tú, me dice que no le contesta y que no me puede devolver el dinero. Sé que muchosa dueños o administradores de estancias en zonas turísticas manejan 2 o mas lugares y le pregunto si no tiene otro lugar donde alojarnos, me dice que sí pero que tampoco puede ser porque son mas caros, en conclusión sus politicas y actuar es de PERSONAS ABUSIVAS Y VENTAJOSAS por no decir ladrones. ##### Ana Luisa Stayed 2 nights in Aug 2023 ### 8/10 Good #### Giovana Jul 27, 2023 Liked: Cleanliness, property conditions & facilities, communication ##### Giovana Stayed 5 nights in Jul 2023 ### 10/10 Excellent #### rosario Judith Mar 17, 2023 ##### rosario Judith Stayed 1 night in Mar 2023 ### 10/10 Excellent #### José Daniel Feb 20, 2023 ##### José Daniel Stayed 1 night in Feb 2023 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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