Overview of Hotel Cielo

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In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Room service
  • Housekeeping
  • 24/7 Front Desk

Cleaning and safety practices

  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPlaya del Carmen Maritime Terminal5 min walk
    Popular LocationCentral Square6 min walk
    Popular LocationNuestra Senora del Carmen Catholic Church8 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)5 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Hotel Cielo is on the Strip and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Yucatek Divers and Dolphinaris Riviera Maya Park are also worth visiting. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby.
Visit our Playa del Carmen travel guide
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Central Square - 6 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Pier Navega - 13 min walk


  • Carboncitos — 1 min walk
  • Club Nautico Tarraya — 3 min walk
  • Falafel Nessya — 3 min walk
  • Frida Kahlo Restaurante — 3 min walk
  • Il Baretto — 3 min walk

About this property

Hotel Cielo

3.5-star hotel near the beach
When you stay at this beach hotel you can enjoy umbrellas and free beach club nearby. All 18 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, guests will have TVs with cable channels, and other amenities include ceiling fans and laptop-compatible safes.
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with cable channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Ecotours
  • Access to nearby health club


  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Beach umbrellas
  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways


  • Beach towels
  • Smoke-free property

Room amenities


  • Air conditioning
  • Ceiling fan
  • Linens


  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels


  • Cable channels
  • TV

Food and drink

  • Paper towels


  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe



Check-in from 3 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Hotel Cielo and receive a full refund?
Yes, Hotel Cielo offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Cielo cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Cielo pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Hotel Cielo?
Check-in is from 3 PM - midnight.
What time is check-out at Hotel Cielo?
Check-out is at noon.
Does Hotel Cielo provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hotel Cielo located?
Offering direct access to the beach, this Downtown hotel is in the city center and within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church are also within 10 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful with local knowledge. Nice breakfast
Stayed 3 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, the staff especially Alejandro was very accommodating and friendly. I would recommend this place to anyone!
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amaizing attention from everyone all the time!!!! The location is amaizing in the middle of everything, half block away from beach, 2 a way from ferry’s, around the corner of the 5th Ave!!! Restaurants and everything around!! Just the noises is craziness at night time and very early mornings... The restaurant is great and good price! Just little smell at the moment you arrive, after 5min smell the ocean!!! Thanks so much to everyone!!
Stayed 4 nights in Dec 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute place close to all the fun spots and Michelle took care of us and was as nice as could be.
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very authentic mexican hacienda style and the rooms were very spacious . Tne service in the hotel and restaurante was exceptional. Responsive and friendly
Stayed 1 night in Nov 2019

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