Title: Hotel Cielo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cielo Travelers can unwind on the rooftop terrace after a day at the beach, then head to the spa for rejuvenation before sampling dishes packed with local flavors. ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Archery](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/ea2410fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pet-friendly](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/ba3b44ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/ae9704a7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/616b7b97.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Maritime Terminal, Hotel Cielo provides a peaceful retreat with its rooftop terrace and restaurant. Guests can book a Swedish massage to relax, utilize the coworking spaces for productivity, and enjoy in-room WiFi to stay connected. 8.8 Excellent ## Popular amenities - Spa - Breakfast available - 24/7 front desk - Room service - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Double Room (Double Interior Room)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/8b1eaae3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Double Interior Room) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 225 sq ft - Sleeps 2 - 1 Double Bed ![Triple Room](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/d6667075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 248 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Quadruple Room](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/5f2c140b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 249 sq ft - Sleeps 4 - 2 Double Beds ![Room, 1 King Bed](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/7e64e88e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 225 sq ft - Sleeps 2 - 1 King Bed ![Room, 1 King Bed, Balcony](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/b8ccc433.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom - 275 sq ft - City view - Sleeps 2 - 1 King Bed ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Balcony 10.0 Exceptional 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom - 395 sq ft - City view - Sleeps 4 - 2 Twin Beds and 1 King Bed ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Family Room, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom - 395 sq ft - City view - Sleeps 5 - 1 Twin Bed, 1 King Bed and 1 Double Bed ## You may also like Ad ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18730000/18722800/18722766/c2b762c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,176 reviews CA $144 CA $194 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=76a3e159-42ae-41ee-9d7d-483aaf1f8af6&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/980000/978300/978241/d57118ac_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef Coco Beach Resort & Spa- Optional All Inclusive Luis Donaldo Colosio - 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All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 924 reviews CA $1,716 CA $1,716 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2025-10-4&chkout=2025-10-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=76a3e159-42ae-41ee-9d7d-483aaf1f8af6&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Cielo is near a metro station and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62430%2C-87.07424&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7ZNOXhLA__czAlCAlu54IWpI5Fo=) Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 5 min walk - 0.4 km - Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km - Playacar Beach - 8 min walk - 0.7 km - Mamitas Beach - 13 min walk - 1.1 km ### Getting around - Cancun Intl. Airport (CUN) - 50 min drive ### Restaurants - ‪Carboncitos - ‬1 min walk - ‪Karen's - ‬1 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪Soundset Beach Club - ‬2 min walk - ‪Las Hijas De La Tostada - ‬1 min walk ## About this property ### Hotel Cielo Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Cielo provides a rooftop terrace, a restaurant, and more. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi. Other perks include: - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby health club - A banquet hall, smoke-free premises, and luggage storage - Tour/ticket assistance, concierge services, and multilingual staff Room features All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch TVs with Netflix, streaming services, and digital channels - Ceiling fans, daily housekeeping, and desks ## Similar properties ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,004 reviews CA $83 CA $107 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/acb834fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Palm at Playa Downtown Playa del Carmen - Pool - Hot tub - Free WiFi - Air conditioning 8.0 Very good 1,020 reviews CA $71 CA $90 total includes taxes & fees Oct 5 - 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Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,513 reviews CA $44 CA $57 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/a7fc850b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luciana Hotel & Beach Club Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 560 reviews CA $70 CA $89 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/306e6d7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,684 reviews CA $82 CA $104 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/3ff2fdd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 9.0 Wonderful 598 reviews CA $74 CA $94 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=9794206&PinnedHotelID=9794206&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/900000/899200/899112/d1f51736.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera del Sol Downtown Playa del Carmen - Pool - Kids pool - Free WiFi - Restaurant 9.0 Wonderful 865 reviews CA $53 CA $68 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=899112&PinnedHotelID=899112&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48890000/48886100/48886018/18fc70d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliora By Bunik Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 9.4 Exceptional 939 reviews CA $55 CA $71 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking within 1 mile (MXN 250 per day) - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 200 to 400 for adults and MXN 150 to 300 for children - A restaurant ### Restaurants on site - Carboncitos ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Beach towels - Beach umbrellas - Direct access to the beach - Rooftop terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Tile flooring in room - Upper floors accessible by stairs only ### More - 2 buildings - 3 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch TV with digital channels - Netflix - Streaming services ### Food and drink - Paper towels - Room service ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 500 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children - Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4) - Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old) - Nearby parking fee: MXN 250 per day (3281 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cielo Hotel Cielo Playa del Carmen Hotel Cielo Hotel Cielo Playa del Carmen Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico Hotel Cielo Hotel Hotel Cielo Playa del Carmen Hotel Cielo Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Cielo pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Cielo? > As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Hotel Cielo on Oct 8, 2025 start from CA $79.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Hotel Cielo? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at Hotel Cielo? > Check-out is at noon. ### Does Hotel Cielo provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 2999.99 per vehicle applies. ### Where is Hotel Cielo located? > Offering direct access to the beach, this Downtown Playa del Carmen hotel is in the city center and within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. 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