Title: Hotel Cielo - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cielo Travelers can unwind on the rooftop terrace after a day at the beach, then head to the spa for rejuvenation before sampling dishes packed with local flavors. ## Photo gallery for Hotel Cielo ![Sundeck - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/debc564f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/9236dc80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/616b7b97.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/87890efe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pet-friendly - Hotel Cielo (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/ba3b44ac.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Maritime Terminal, Hotel Cielo provides a peaceful retreat with its rooftop terrace and restaurant. Guests can book a Swedish massage to relax, utilize the coworking spaces for productivity, and enjoy in-room WiFi to stay connected. ## Reviews 8.8 Excellent ## Popular amenities - Spa - Free WiFi - Restaurant - Air conditioning - Breakfast available - Room service ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=4673613&PinnedHotelID=4673613&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Double Room (Double Interior Room) ![Double Room (Double Interior Room)](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/8b1eaae3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Double Interior Room) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 225 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Triple Room ![Triple Room](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/d6667075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 248 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ### View all photos for Quadruple Room ![Quadruple Room](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/5f2c140b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 249 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room, 1 King Bed ![Room, 1 King Bed](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/7e64e88e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.0 Wonderful 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom Netflix - 225 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Balcony ![Room, 1 King Bed, Balcony](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/b8ccc433.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom - 275 sq ft - Sleeps 2 - 1 King Bed - City view ### View all photos for Family Room, Balcony ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Balcony 10.0 Exceptional 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom - 395 sq ft - Sleeps 4 - 2 Twin Beds and 1 King Bed - City view ### View all photos for Grand Family Room, Balcony ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/5000000/4680000/4673700/4673613/27a5e6b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Family Room, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available TV Ceiling fan Private bathroom - 395 sq ft - Sleeps 5 - 1 Twin Bed, 1 King Bed and 1 Double Bed - City view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Cielo.h4673613.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Cielo is near a metro station and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62430%2C-87.07424&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7ZNOXhLA__czAlCAlu54IWpI5Fo=) Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.2 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.4 km - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 8 min walk \- 0.7 km - Central Square 5 min walk \- 0.4 km - Playa del Carmen Maritime Terminal 8 min walk \- 0.7 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - Karen's 1 min walk - Carboncitos 1 min walk - Ah Cacao Chocolate Café 2 min walk - Las Hijas De La Tostada 1 min walk - Häagen-Dazs 1 min walk ## About this property ### Hotel Cielo Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Cielo provides a rooftop terrace, a restaurant, and more. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi. Other perks include: - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby health club - Multilingual staff, beach towels, and beach umbrellas - Coworking spaces, smoke-free premises, and luggage storage Room features All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch TVs with Netflix, streaming services, and digital channels - Ceiling fans, daily housekeeping, and desks ## Similar properties ![Interior](https://images.trvl-media.com/lodging/3000000/2810000/2806000/2805944/5c1b3f1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lunata - Near Playa del Carmen Main Beach Downtown Playa del Carmen - Air conditioning - Laundry - Housekeeping - Soundproof rooms 9.4 Exceptional 426 reviews CA $127 CA $158 total includes taxes & fees Jan 22 - Jan 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=2805944&PinnedHotelID=2805944&HadPinnedHotel=true®ionId=-1&adults=2) ![Smart TV](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/c1ec7c8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luciana Hotel & Beach Club Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 609 reviews CA $140 CA $173 total includes taxes & fees Jan 22 - 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Pool - Kids pool - Free WiFi - Air conditioning 8.4 Very good 838 reviews CA $66 CA $86 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=907301&PinnedHotelID=907301&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,262 reviews CA $54 CA $69 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/ec87e8eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pelicano Inn Playa del Carmen - Beachfront Hotel Downtown Playa del Carmen - On private beach - Free WiFi - Restaurant - Air conditioning 8.2 Very good 343 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/f4fd5a59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 9.0 Wonderful 618 reviews CA $78 CA $99 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=9794206&PinnedHotelID=9794206&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking within 1 mile (MXN 250 per day) - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - Weekday cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 290 to 350 for adults and MXN 150 to 300 for children - A restaurant ### Restaurants on site - Carboncitos ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Beach towels - Beach umbrellas - Direct access to the beach - Rooftop terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Tile flooring in room - Upper floors accessible by stairs only ### More - 2 buildings - 3 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch TV with digital channels - Netflix - Streaming services ### Food and drink - Paper towels - Room service ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 500 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 290.00 to 350 for adults, and MXN 150.00 to 300 for children - Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4) - Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old) - Nearby parking fee: MXN 250 per day (3281 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cielo Hotel Cielo Playa del Carmen Hotel Cielo Hotel Cielo Playa del Carmen Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico Hotel Cielo Hotel Hotel Cielo Playa del Carmen Hotel Cielo Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Cielo pet-friendly? ### How much does it cost to stay at Hotel Cielo? ### What time is check-in at Hotel Cielo? ### What time is check-out at Hotel Cielo? ### Does Hotel Cielo provide a shuttle to the airport? ### Where is Hotel Cielo located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Cielo Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.2 Location ### 9.2 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 170 8 - Good 108 6 - Okay 35 4 - Poor 9 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Vishnu Oct 19, 2025 Liked: Amenities Very good Rooms , next to beach , Staff are friendly staff ##### Vishnu Stayed 1 night in Oct 2025 ### 10/10 Excellent #### karen Jul 28, 2025 Liked: Cleanliness, staff & service We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us. ![](https://a.travel-assets.com/ugc/hotel-reviews/be1f54f8-0df4-4941-a40e-aa702af26659-1753677092756.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### karen Stayed 2 nights in Jul 2025 ### 8/10 Good #### Asmaaa Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10 ##### Asmaaa Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Ana May 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities It is great one block to the beach! It is safe! Close to stores and restaurants! ##### Ana Stayed 7 nights in May 2025 ### 10/10 Excellent #### Camila Apr 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super friendly and helpful staff! ##### Camila Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Liliana Apr 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome & location was great! Will come back! ##### Liliana Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Rosalind Mar 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it ##### Rosalind Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Chris Feb 22, 2024 Liked: Property conditions & facilities Great Old Style Mexico hotel, close to the beach. We loved our stay! ##### Chris Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Faramarz Jan 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s in a good neighborhood with easy access to the beach ##### Faramarz Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Tammy Feb 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful ##### Tammy Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Mitzi Jan 11, 2025 Liked: Amenities Great service from staff. Hotel is in the mix of it all. And great restaurant connected. ##### Mitzi Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Ruben Apr 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry. ##### Ruben Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### RAQUEL Apr 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the place, the location is incredible, the staff is very friendly too. Highly recommended. ##### RAQUEL ### 10/10 Excellent #### Vicente Dec 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak ##### Vicente Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### zev Feb 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/B80C0CD081D8EC893DA08257FCBF0BEAEACC39721739419087216.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E4E5B67BFF284349B7DF16CB65352BBF28C1C0631739419086056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### zev Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller Feb 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Feb 2025 This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it. ##### Verified traveller Stayed 10 nights in Feb 2025 ### 6/10 Okay #### Janine Apr 12, 2024 Liked: Staff & service Disliked: Cleanliness It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location. ##### Janine Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Gladys Jul 28, 2025 Liked: Amenities Great locqtion great hotel convenience so close to 5 avenue ##### Gladys Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ADA Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel. ##### ADA Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### carmela Feb 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I really liked this Hotel ##### carmela Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Gordon Oct 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Only thing I would have changed was the curtains. A lot of light came into the room at night. ##### Gordon Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Justin Jul 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light. ##### Justin Stayed 1 night in Jul 2025 ### 10/10 Excellent #### immer Sep 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved how its close to the town and bars and restaurants. ##### immer Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Jessica Mar 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a lovely stay and will be back in the near future! ##### Jessica Stayed 4 nights in Mar 2024 ### 8/10 Good #### Lorena Jul 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities The restaurant across the way was way too loud. ##### Lorena Stayed 2 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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