COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Hotel Cielo

Photo gallery for Hotel Cielo

Featured Image
Terrace/Patio
Balcony
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Hotel Cielo

Hotel Cielo

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Room service
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach1 min walk
  • Popular LocationYucatek Divers3 min walk
  • Popular LocationMamitas Beach Club12 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)6 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Hotel Cielo is on the Strip and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby.

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Yucatek Divers - 3 min walk
  • 3D Museum of Wonders - 5 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 12 min walk

Restaurants

  • Carboncitos — 1 min walk
  • Manne's Biergarten — 2 min walk
  • Los Olvidados cantina bar kitsch — 2 min walk
  • Mr. Dog — 2 min walk
  • Casa Mediterranea — 2 min walk

About this property

Hotel Cielo

3.5-star hotel near the beach
When you stay at this beach hotel you can enjoy umbrellas and free beach club nearby. All 18 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, guests will have TVs with digital channels, and other amenities include ceiling fans and laptop-compatible safes.
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Access to nearby health club
  • Ecotours

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels

Entertainment

  • 28-inch TV
  • Digital channels
  • Streaming services

Food and drink

  • Paper towels

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 117 out of 244 reviews
5 - Excellent 48%
Rating 4 - Good. 91 out of 244 reviews
4 - Good 37%
Rating 3 - Okay. 26 out of 244 reviews
3 - Okay 11%
Rating 2 - Poor. 6 out of 244 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 244 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Playa
Overall it was nice people good service however we asked for ocean view and we had to bend over the balcony to see a little piece of it. We were also right across big construction site of a demolition was really annoying to wake up to and super laud. The room was ok but really outdated. No pool nothing so I thought the property was overpriced for what you get.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are "Travelers" and loved the uniqueness of the property. Located right in the downtown area, away from the bar scene. Beautiful scene and well above the average expectations for the area. Parking was 3 blocks west for $10. a day and a great guy. The main guy Jose, great and super knowledgeable about everything. Night shift guy ,Antonio , super nice guy also. We've been to Cancun 10 times and this time Cielo became our new favorite. Restaurant staff couldnt be better . Great food and $10-$12 a plate and breakfast for $6 couldnt be better.
Stayed 4 nights in Mar 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful with local knowledge. Nice breakfast
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, the staff especially Alejandro was very accommodating and friendly. I would recommend this place to anyone!
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amaizing attention from everyone all the time!!!! The location is amaizing in the middle of everything, half block away from beach, 2 a way from ferry’s, around the corner of the 5th Ave!!! Restaurants and everything around!! Just the noises is craziness at night time and very early mornings... The restaurant is great and good price! Just little smell at the moment you arrive, after 5min smell the ocean!!! Thanks so much to everyone!!
Stayed 4 nights in Dec 2019